Page 2
AV-3000 Series VoIP Gateway User Manual www.solwiseforum.co.uk The Solwise Forum is designed to be the first port-of-call for technical support and sales advice for the whole Solwise product range. Please check the forum for coverage on any technical problems you have. Many people have trodden your path before you, and a quick check on the forum will reduce the pressure on our support staff.
Trademarks Wistron is a registered trademark of Wistron Corporation. Avois is a registered trademark of Wistron Softel Inc. Windows 98, 2000 and NT are registered trademarks of Microsoft Corporation. All company, brand and product names are trademarks or registered trademarks of their respective companies.
Page 4
AV-3000 Series VoIP Gateway User Manual Copyright Notice avois is a registered trademark of Wistron Softel Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval system or translated in to any language or computer language, in any from or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Wistron Softel Inc or Solwise Ltd.
AV-3000 Series VoIP Gateway User Manual Table of Contents Introduction......................8 Preface....................8 Safety Information .................8 Product Package..................9 1.3.1 Package Contents ................9 1.3.2 Hardware Connectivity ..............10 1.3.3 Console Connection Setting............11 Configuration(RS232)..................16 Login into the System (Hyper Terminal) ..........16 IP Address Setting................16 2.2.1...
Page 6
AV-3000 Series VoIP Gateway User Manual 2.17 Ringback Cadence On/Off Setting............40 2.18 Voice Parameter Setting ...............41 2.18.1 General Setting................41 2.18.2 Advanced Setting .................42 2.19 Dial IP Address by Touchpad Phone............43 2.20 SNTP Server Setting ................43 2.21 Save Configuration ................44 2.22 Upgrade System Version..............44...
VoIP Gateway (FXS) offers the flexibility and manageability of IP data networks and allows the user to deliver voice services and applications without sacrificing voice quality. As the result the avois VoIP Gateway (FXS) provides a comprehensive and reliable solution to reduce voice call expense significantly for SOHO users to enterprises.
One set of RS-232 cable(Null Modem) An RJ11 to UK Socket adapter for each port 2. Please read the safety information carefully before you install AV-3000 Series (FXS) VoIP Gateway. The Front Panel of AV 3000 Series(FXS) VoIP Gateway(Take 4 ports for example)
Power connection 1.3.2 Hardware Connectivity 1. Unpack all contents of the avois VoIP gateway from the package. 2. Put Power cable into the socket of the right side in the back. 3. Connect the PBX telephone trunk line or the telephony devices to RJ-11 POTS ports using the adapters supplied if you need them.
Browser setup is the easiest method for setting the device configuration. First of all you need to connect the RS-232 cable provided and connect the AV-3000 Series(FXS) RS-232 port Console to a computer’s console port. Then run Hyper Terminal and set up the Com port setting.(『START』...
Page 12
AV-3000 Series VoIP Gateway User Manual After successfully executing the Hyper Terminal, the following icon will appear on your screen. If you don’t see the Hyper terminal on your computer screen, you need to install it from your original MS Windows OS.
Page 13
AV-3000 Series VoIP Gateway User Manual Step2:Select the connecting Console port. Make sure you had connected to the right COM port. Step 3:Make sure the Com port Configure properties Set up as follows for best performance. Bits per second :19200 Data bits :8...
Page 14
AV-3000 Series VoIP Gateway User Manual 『 』 『 』 Step4: Press 『 』 button and press 『 』 on the keyboard to enter the connection 『 』 『 』 status. Step5: Now you have finished connecting the gateway the fist part of configuration Step6: The router will take about 30 seconds to boot up during which the Power/Diag LED will flash orange.
Page 15
AV-3000 Series VoIP Gateway User Manual Start The first time to set/ Back to the default If the IP of the computer Complete the setup is 192.168.168.X, you Login to SMART for HyperTerminal can connect to 192.168.168.230 Set IP from...
AV-3000 Series VoIP Gateway User Manual 2 Configuration(RS232) 2.1 Login into the System (Hyper Terminal) AV-3000 Series VoIP Gateway(FXS) must be configured through Console port connection for the first time. The first step of configuration is to login into HyperTerminal.
AV-3000 Series VoIP Gateway User Manual Mode. Edit existing connection profile "ewan" ... Interface type: Ewan enter encapsulation type (Ethernet, Ethernet/PPPoE): ethernet Profile ewan is configured successfully. Configuring Network Protocol over ewan ... enable IP routing (Yes, yes/no): yes obtain IP addresses automatically (Yes, yes/no): no enter EWAN IP address (Unspecified): 10.34.92.162...
Hot line number should be the direct dial number or the number of one routeset which is defined by the Gatekeeper. The avois Gateway also supports T.38 FAX function no matter what the codec setting is for each port. 2.3.1 General Setting 【set voice port a.x】...
Page 19
AV-3000 Series VoIP Gateway User Manual Enter hot line destination number (None, no/<up to 15 digit number>): 26960008 Voice Port A.1: Phone Number : 1001 Input Volume Level : 32 Output Volume Level : 32 Hot Line Mode : On...
AV-3000 Series VoIP Gateway User Manual level based on the property of your telephone. We recommend the volume level be to set 32. hot line destination number: Hot line number. You can select to enable/disable the hot line function. Please note when the remote Gateway is off line or not working correctly, then the hot line function may not work.
AV-3000 Series VoIP Gateway User Manual Output Volume Level : 32 Hot Line Mode : On Hot Line Number : 26960008 VAD/CNG Mode : On Echo Cancellation : On Adaptive Jitter Buffer : On Admin Status : Disable-None Call AV-3004S>>>...
【show directdial table】 :show directdial table 2.5 Hunt Group Setting AV-3000 series provides the Hunt Group function to group the phone ports into the same group. If one line is busy, the gateway can automatically transfer the call to another line based on your setup. Therefore, the call will not be missed. Users could decide which port they prefer to be set up for the specified hunt group and also can set each port’s ringing time.
Page 23
AV-3000 Series VoIP Gateway User Manual 【add hunt number <1~15 digits>】 Example:We set hunt group 1 phone number to 1234 and sequence of port 1,2, 3,4. AV-3004S> add hunt number 1234 Enter display name (Unspecified): sales Enter ring sequence (Ascend, Ascend/Descend): ascend enter hunting port : 1>...
This enables you to set the speeddial number to substitute for the destination phone number. It helps simplify a complicated dialing plan. The AV-3000 series(FXS) VoIP Gateway allows you to set 16 speeddial numbers. If the Gateway is registersed to a Gatekeeper, it will transmit the destination phone number to the Gatekeeper.
Page 25
AV-3000 Series VoIP Gateway User Manual enter Dialing Restriction entry (none): 006 AV-3004S> set dialing restriction 3 enter Dialing Restriction entry (none): 0922 AV-3004S> set dialing restriction 4 enter Dialing Restriction entry (none): 005 AV-3004S> set dialing restriction 5 enter Dialing Restriction entry (none): 8501 【show dialing restriction】...
Gatekeeper will be added on the outgoing number to the gateway. The avois Gateway provides functions to let the Gateway deal with this prefix. The prefix rule of this function can be divided into 4 forms: 「Incoming call prefix」 、...
Page 27
AV-3000 Series VoIP Gateway User Manual dial numbers. To solve this problem you can enable the 『Directdial prefix』function. To ensure the directdial table numbers are correct, we recommend you enable the 『DirectDial Prefix』function on all Gateways. The Command, 【set prefix rule】 lets you enable/disable this functions of 『Remove the prefix on incoming calls』,『Add the prefix on the outgoing calls』,『Add local area...
Page 28
AV-3000 Series VoIP Gateway User Manual For example 2, the number of digits is 『4』 , the Gateway will remove 4 digits off the prefix of the incoming call. Add the prefix on the outgoing call Do you want to add the prefix of outgoing calls? (No, Yes/No): yes...
AV-3000 Series VoIP Gateway User Manual enter Country Code (Unspecified): 886 enter International Call Prefix (Unspecified): 00 Description: Country Code:Country code(Limit to 4 digits). International Call Prefix:International call prefix(Limit to 4 digits). The Gateway will decide whether the call is an international call or not based on the outgoing call number.
AV-3000 Series VoIP Gateway User Manual AV-3004S> add remote gateway 11 Enter the name( unspecified): FXS-11 Enter the IP address( unspecified): 10.34.92.100 Remote gateway entry (11) added. AV-3004S> Description: add remote gateway<id number, 2 decimal digits 00~99>: The code for the remote gateway is 2 decimal digits from 00 to 99.
AV-3000 Series VoIP Gateway User Manual Enter E.164 alias name (3004): 3004 Register with H.323 ID? (No, Yes/No): yes Enter H323 ID (Unspecified): FXS-Taipei Registering to gatekeeper. Please wait... AV-3004S> Description: Enter Gatekeeper mode ( Off , Off/Static ) : If you don’t use a gatekeeper then it is necessary to set the gatekeeper mode to off mode in order to make the gateway operate properly.
Page 32
AV-3000 Series VoIP Gateway User Manual Enter registration information for port A.4... Enter E.164 alias name (Unspecified): 004 Register with H.323 ID? (Yes, Yes/No): yes Enter H.323 ID (Unspecified):FXS-Taipei Registering to gatekeeper. Please wait... AV-3004S> Description: Gatekeeper mode:If you don’t use a gatekeeper then it is necessary to set the gatekeeper mode to off mode in order to make the gateway working properly.
AV-3000 Series VoIP Gateway User Manual Registered:To show the registration status. If the status is『No』, please check your E.164 alias name and H.323 ID is consistent with the Gatekeeper’s. Also check the geatekeepers IP setting and the network connection. 2.11 H.323 Setting These settings are for the H.323 protocol.
AV-3000 Series VoIP Gateway User Manual you choose『No』that indicates after the call is connected, the Gateway will transport the DTMF tone generated from the touchtone phone by『voice stream』to the remote Gateway. If you choose『Yes』, that indicates after the call is connected, the Gateway will transmit the DTMF tone by『digit』to the remote Gateway.
AV-3000 Series VoIP Gateway User Manual Normal Service:Normal service. Minimize Monetary Cost : Ask the router to transmit the packet based on the minimize monetary cost. Maximize Reliability:Ask the router to transmit the packet based on the maximize reliability. Maximize Throughput:Ask the router to transmit the packet based on the maximize throughput per period.
AV-3000 Series VoIP Gateway User Manual dialer will also receive the polarity reversal signal and hear the tone. This feature is opften used by local billing systems to accurately know when a call starts and ends. 【set voice fxs】 :Set the polarity reversal function Example:...
AV-3000 Series VoIP Gateway User Manual Example: AV-3004S> set voice fxs Polarity reverse generation (Disabled, Enable/Disable): enable Silence detection (Disabled, Enable/Disable): enable Enter the duration time of the silence detection (0, 30~180 sec): 60 The caller ID generation (Disabled, Enable/Disable): enable Caller ID type 1>Bellcore FSK...
Page 38
AV-3000 Series VoIP Gateway User Manual Caller ID Whether the Gateway registers to Gatekeeper or not, Gateway will take the With ANI ANI to be its calling number. 1. Registering to Gatekeeper only: Gateway will take E.164 alias name to be its calling number.
Telecom’s setting. 2.16 ANI Setting AV-3000 Series(FXS) VoIP Gateway supports ANI(Automatic Numbering Identification) function. You can set the ANI number for the Gateway. The Gateway will take the ANI to be its calling party number for all the outgoing calls. If the Gateway registers to a Gatekeeper, the ANI also can be a tool for billing system.
AV-3000 Series VoIP Gateway User Manual Caller ID place 1>Before the first ring 2>Between the first and second ring (2, 1/2): 2 The user defined automatic numbering identification[ANI] (Disabled, Enable/Disable): enable The ANI number (, up to 15 digits): 26960008...
AV-3004S> 2.18 Voice Parameter Setting You can set the codec type and VoIP timer expiration. AV-3000 series (FXS) Gateway provides the function to switch the codec to be as the same as caller’s automatically when it is a callee. On the other hand, when it is a caller, it will spend at most 5 seconds to wait the callee to switch the codec if the codec is different.
AV-3000 Series VoIP Gateway User Manual The duration time of DTMF tone: 150 ms DTMF tone power: -9 dBm Call progress tone power: -21 dBm AV-3004S> Description: Enter the number of seconds for VoIP timer expiration: If the remote Gateway has no any response for the call, Gateway will close the connection when the time exceeds the set time.
10*34*92*110. 2.20 SNTP Server Setting AV-3000 Series (FXS) VoIP Gateway provides three sets of default SNTP server. After the IP address setting is completed, the Gateway will link to the default SNTP server and get the universal time, GMT(Greenwich Mean Time). GMT will be the Gateway’s default time.
AV-3000 Series VoIP Gateway User Manual AV-3004S> show sntp SNTP server IP address : 210.59.157.10 The interval time to query SNTP server : 6 hours 2.21 Save Configuration In order to save all the configurations to the flash memory, we recommend you to use the command【save config】to save the configuration after changing the setting.
Page 45
AV-3000 Series VoIP Gateway User Manual Step 2:Disconnect Step 3 : Choose 『 Connect to 』 『 』 『 『 』 『 『 』 『 ,choose「 and then re-connect。 』 「 」 『 』 』 「 」 『 』 』...
Page 46
AV-3000 Series VoIP Gateway User Manual Step4:Press『 on the keyboard. The commands will appear on CLI. 『 』 『 』 』 Press『 to start the transmission function。 『 』 『 』 』 Please press 's' to start your Z-modem file transfer Start transferring...
Page 47
AV-3000 Series VoIP Gateway User Manual Step6:The Send File window will appear as the following. We recommend you to download the updated file to your hard disk in advance. Please press 『Send』. The Transmission is about 3 minutes to complete.
AV-3000 Series VoIP Gateway User Manual Step9:You can use【show system】to check the new version. AV-3004S> show system System Name: AVOIS AV-3004S Up Time: 0 months 0 days 00:01:41 ----------------------------------------------------------------------------- system description: VoIP Gateway. system contact: Unknown system location: Unknown community string (read): public...
Page 49
AV-3000 Series VoIP Gateway User Manual Please enter new password: ******** Please re-enter new password: ******** Password has been successfully changed System Administrator should keep a record of the new password in a safe place. If the new password is lost, please contact your supplier directly.
AV-3000 Series VoIP Gateway User Manual 3 Configuration(Browser) 3.1 Login to the System (Browser) Type in the IP address into any Web browser (as set in at the first part.) (example: http://10.34.92.181) The default password is 『password』 You need to setup the IP address and Netmask address using the Command Line Interface(CLI) in advance for the Gateway.
AV-3000 Series VoIP Gateway User Manual Main Window Menu Message window 3.3 Voice Ports Setting Please double chick the『Voice Adapter-fxs.a』at the configuration section and the following window will appear. Set up the extension number, volume level. FXS Gateway provides the hot line function. You can set each port with a hot line number.
Page 52
AV-3000 Series VoIP Gateway User Manual If you press 『Yes』 in the 『 Enable Voice Port』 item, the following window will appear. Voice Port Extension Number:The setting makes the manager easier to know what port connects to what telephone number/extension number.
Page 53
AV-3000 Series VoIP Gateway User Manual Cancellation or Adaptive Jitter Buffer, you have to choose 「 」 「 」 .The page is the following chart: 「 」 VAD/CNG:Voice Activity Detection & Comfort Noise Generation. It is to set the communication quality of the port.
AV-3000 Series VoIP Gateway User Manual 3.4 IP Setting The AV-3000 Series(FXS) supports multiple IP configuration, like manual, DHCP, and PPPoE. Please click『EWAN』at the configuration section. Please click the 「 」 「 」 in Configuration section. 「 」 「 In the 「Internet Access Configuration」 , there is the item called 「...
AV-3000 Series VoIP Gateway User Manual Ewan IP Netmask:Key in IP Netmask ISP Gateway IP address: Key in the remote Gateway’s IP address which your Gateway would like to communicate with. 3.4.2 IP Setting through DHCP If your network is using DHCP server to monitor all the IP addresses. You can use DHCP setting to get the IP address.
AV-3000 Series VoIP Gateway User Manual ISP Account name & Password:Obtained from ISP company. (Optional)Service Name:The service level that you apply from ISP company.(Service name provided by ISP) (Optional) Access Concentrator Name:Provided by ISP. Idle Timeout:You can set the timer to disconnect the gateway when the Gateway is idle.
Page 57
AV-3000 Series VoIP Gateway User Manual Direct Dial Number:Set the new number. Remote Party’s Name:The remote party’s name. Remove Party’s IP Address:IP Address of remove Party. (Optional)Remote Part’s Phone Extension:If an Extension Number is needed. The Direct Dial table will not work under Gatekeeper’s mode is Static unless you enable the Direct Dial Prefix function.
3.5.2 Hunt Group Setting AV-3000 series provides the Hunt Group function to group the phone number into the same group. If one line is busy, the gateway can automatically transfer the call to another line based on your setup. Therefore, the call will not be missed. Users could decide which port they prefer to be set up for the specified hunt group and also can set each port’s ringing time.
AV-3000 Series VoIP Gateway User Manual Ring Sequence:The order to ring. For example, there is a hunt group which A1,A2 and A3 are joined, the ring sequence is『ascend』. When A.1 port is not on line, A1 port will ring first. On other hand, if A.1 is busy, and A.2 is not on line, the call will transfer to A.2 port and the port...
AV-3000 Series VoIP Gateway User Manual Speed Dial Number: Speeddail number. Destination Phone Number: Destination phone number. 3.5.4 Dialing Restriction Setting This function can make you set up which call number may not be called in or out. There is five sets of call numbers which you can restrict in the gateway. The call numbers can be restricted on 「Allow」or 「Deny」.
Gatekeeper. Therefore, the prefix which is defined by Gatekeeper will be added to the number. avois Gateway provides the function to let the Gateway has the capability to deal with the prefix.
Page 62
AV-3000 Series VoIP Gateway User Manual 0 : Remove the prefix which is exactly matched to your setting. You have to fill in the prefix which you want to remove in『Incoming Prefix』. Incoming Prefix:Fill in the prefix which you want to remove.
Page 63
AV-3000 Series VoIP Gateway User Manual transfers the call based on the prefix number of the Gateway. The prefix number of the destination will be added on the outgoing call automatically for the sake of not changing the dial habit of the user. You can enable the『Add prefix on the outgoing call』.
Page 64
AV-3000 Series VoIP Gateway User Manual Local Area Code:Local area code(Limit to 4 digits) Toll Call Prefix:Toll call prefix(limit to 4digits) Gateway will judge the call is local area call or toll call based on the dialed number. For example, the first digit of the number is not『0』, the call is local area call.
Page 65
AV-3000 Series VoIP Gateway User Manual Country Code:Country code(Limit to 4 digits). International Call Prefix:International call prefix(Limit to 4 digits). The Gateway will judge the call is international call or not based on the outgoing call number. For example, if the former digits is not『00』, the Gateway will add the country code on the outgoing call automatically.
AV-3000 Series VoIP Gateway User Manual We recommend the all Gateways listed in the Direct Dial table enable the function. 3.5.6 Remote ID Table Setting To simplify the operation of FXO dialing process, you can set up one code for the remote gateway IP address.
AV-3000 Series VoIP Gateway User Manual 3.6 H.323 Parameter Setting The Gateway registering to a Gatekeeper can make you easily to manage the Gateways. For example, dialing restriction, group management, billing system…etc. You can assign the other two Gatekeepers to be the Gateway’s static alternate Gatekeeper (SGK).
AV-3000 Series VoIP Gateway User Manual Gatekeeper IP Address:Gatekeeper IP address. Enable Static Alternative Gatekeeper: Enable Static Alternative Gatekeeper or not. First Alternative Gatekeeper IP Addr.: Fill in the first SGK’s IP address. Second Alternative Gatekeeper IP Addr.: Fill in the second SGK’s IP address.
AV-3000 Series VoIP Gateway User Manual Gatekeeper IP Address:Gatekeeper IP address. Registration:The way to register to a Gatekeeper can be divided into two types: Gateway and Port. If you choose『By port』, you have to fill in the「E.164 Alias Name」or「H.323ID」. E.164 Alias Name:E.164 alias name is instituted by ITU-T. Generally, it is the telephone number.
Page 70
AV-3000 Series VoIP Gateway User Manual Q.931 Status Enquiry timeout (0/10-180):If there is something wrong in the Internet or the remote gateway has no response, you can set the time expiration to close the call.(0:disable) Fast start mode: If the remote Gateway supports the Fast Start function , you can enable Fast Start mode function.
When all the routers in the path support TOS, we recommend you to set up the related TOS function. AV-3000 series Gateway will support alternative Gatekeeper; the Gateway does not require any setting from the user. As soon as the Gateway registers to a Gatekeeper and the Gatekeeper have an Alternative Gatekeeper, Gateway will register the Alternative Gatekeeper automatically.
AV-3000 Series VoIP Gateway User Manual Setting Voice FXS Voice FXS settings include polarity reversal, silence detection, Caller ID, ANI and ringback cadence. The detailed introductions are as below. 3.7.5 Polarity Reversal Setting Polarity reversal function makes the Gateway to send a polarity reversal signal to the dialer when the call is connected.
AV-3000 Series VoIP Gateway User Manual AV-3000 Series(FXS) VoIP Gateway supports ANI(Automatic Numbering Identification) function. You can set the ANI number for the Gateway. The Gateway will take the ANI to be its calling party number for all the outgoing calls. If the Gateway registers to a Gatekeeper, the ANI also can be a tool for billing system.
Page 74
You can set the codec type and VoIP timer expiration. AV-3000 series (FXS) Gateway provides the function to switch the codec to be as the same as caller’s automatically when it is a callee. On the other hand, when it is a caller, it will spend at most 5 seconds to wait the callee to switch the codec if the codec is different.
AV-3000 Series VoIP Gateway User Manual Configuration System IP System IP Configuration is one of the most important functions. The followings are included in this function: Check the IP address of the Gateway. Check the routing IP address When the enterprise has many routers, the static router IP address can be set up to communicating with the specific gateway.
Page 76
AV-3000 Series VoIP Gateway User Manual Administrator can add, delete or refresh for most updated IP status. 「 」 Step2:Please select the 「 」 .Afterwards, key in the default 「 」 「 」 router IP address and then press 「...
AV-3000 Series VoIP Gateway User Manual 3.7.11 Static Router IP Address Setting When the network has many routers, you can set the static router for communicating 「 」 「 」 with designated gateway. Please select 「 」 in「 「 」...
AV-3000 Series VoIP Gateway User Manual you can know all the calls’ calling time. Current Gateway Time:The current system time which is gotten form SNTP server. Proposed Gateway Time:The current time of Gateway.. Select to Change the Time Zone for the Gateway Location:The time zone for the Gateway If you need to adjust the date and time, please adjust the date and time of your computer.
AV-3000 Series VoIP Gateway User Manual If you want to re-count number of the transited and received packets, you can select 「 」 the row and press 「 」 「 」 3.11 Connection Log Show all the IP connection information. This is very helpful for administrator to monitor the Gateway and to be the base of accounting.
AV-3000 Series VoIP Gateway User Manual The connection record will not be saved after the gateway turning off. 3.12 System Upgrade When you use the function to upgrade the version via Browser, please do not to tick on the 『Proxy server』 of the LAN setting until the upgrade is completed. If you would like to close the proxy server setting, please open your IE 『Tools』...
AV-3000 Series VoIP Gateway User Manual 「 」 Please wait for about 2 minutes after pressing 「 」 button. After completing upgrade , 」 「 「 」 please press the 「 」 in the left side and re-configure from the console 「...
AV-3000 Series VoIP Gateway User Manual Reset system will not change any of the setting but any of the un-save configurations will load up the last setting. 3.15 Change Password This function provides you to change the password. Please remember to press 【SUBMIT】for alteration.
AV-3000 Series VoIP Gateway User Manual 4 Appendix A: CLI Command Command Example Explanation add accept ip<id number> add accept ip 22 Set the accept table add hunt number add hunt number 661 Hunt group setting Set up IP address, Netmask of add profile <profile name>...
Page 86
AV-3000 Series VoIP Gateway User Manual set h323 set h323 H.323 setting set sntp set sntp SNTP server setting download firmware download firmware Upgrade firmware show h323 show h323 Show the configuration of H323. Show configuration show gatekeeper show gatekeeper Gatekeeper.
Need help?
Do you have a question about the AV-3000 Series and is the answer not in the manual?
Questions and answers