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trueCall Telephone Sytem Unit Getting Started Manual

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No more nuisance phone calls!
Getting
Started Guide
(For people who don't read
manuals!)
© trueCall Ltd 2009

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Summary of Contents for trueCall Telephone Sytem Unit

  • Page 1 No more nuisance phone calls! Getting Started Guide (For people who don’t read manuals!) © trueCall Ltd 2009...
  • Page 2 Reference Guide. Before using this guide there are a few things you need to know:- • trueCall works best if you have Caller Identity service (Caller ID) from your telephone operator * • trueCall protects a single phone, or a cordless phone with multiple handsets •...
  • Page 3 You can also Star callers in the Setup Menus (see page 19 of the Reference Guide), or at your Internet Control Panel. When you first set up trueCall we recommend that you put all the people who regularly call you on to your Star list.

  • Page 4: Setting Up Truecall

    - you want to be able to easily check trueCall to see if you have any messages. Unplug your telephone’s lead from the wall socket (or the telephone lead from your cordless phone base station), and replace it with trueCall's telephone lead.
  • Page 5 - it shouldn’t be plugged into office switchboards, lines that are shared with a fax machine, or anywhere you need to dial ‘9’...

  • Page 6: Other Equipment

    You may have other equipment plugged into your telephone line - alarm systems, set top boxes, digital TV boxes, etc. These mustn’t be plugged into the back of trueCall, but can be plugged in alongside trueCall using a 2 way telephone adaptor (or plugged into any other phone socket in your home).
  • Page 7 Zap the caller! Press the hash key on your telephone keypad ( # ) at any time during the call. trueCall will ask you to confirm, and then you can hang up. trueCall plays a polite message to the caller, telling them that you are not interested in their call and don’t want them to call...
  • Page 8 Using trueCall Zap&Star lists (if you have Caller ID) trueCall holds two lists of phone numbers and names in its memory - a Star list and a Zap list. Zap&Star list features are only available if you have Caller ID from your telephone company (see page 11).
  • Page 9 Using trueCall You can find a detailed description of each of these features in the trueCall Reference Guide (pages 3 - 9). Silent calls Nuisance text messages Unwanted sales calls Persistent sales agents Recorded message calls Market research calls Fax scanning calls...

  • Page 10: Making Telephone Calls

    • Checking your messages when you are away from home - When you are away from home just dial in, and when trueCall answers your call, press Star ( ). Message Manager will ask for your PIN, and then play back your messages.
  • Page 11 1571 network voicemail service will take the message. After each call you make or receive trueCall checks, and if a new message has arrived, it rings your phone and tells you. trueCall works with most, but not all voicemail services.
  • Page 12 Using trueCall trueCall tells you what it’s doing You can tell what trueCall is doing by looking at its LEDs. trueCall is on and is protecting your telephone line. Your phone is ready and free for you to make or receive a call.
  • Page 13 Using trueCall Personalising trueCall While trueCall will work just fine when you first plug it in, you can tailor it to meet your exact personal requirements. Security options Set security level, change PIN, disable remote access Message taking Set ring duration, audible alert, speaker volume, call...
  • Page 14 An annual charge is made for use of the Internet Control Panel, but all trueCall users get their first year’s usage free! To use your Internet Control Panel, go to the trueCall web site (www.trueCall.co.uk) and click on Log In. Register your unit using its full serial number (printed on the bottom of the unit).

  • Page 15: Frequently Asked Questions

    Frequently asked questions Can I use any telephone with trueCall? trueCall will work with a wide range of telephone equipment - cordless DECT phones, cordless analogue phones, text message phones, even Mickey Mouse phones! It works best with a cordless DECT base station with multiple handsets, or just a single phone.
  • Page 16 Can I use Call Waiting with trueCall? The Call Waiting service from your telephone company will work with trueCall, but if you are already engaged on a call, trueCall isn’t able to classify the incoming caller or log their Caller-ID - there is a...
  • Page 17 • to withhold their calling number to protect their own identity. trueCall will tell you that the number was withheld, and gives you the choice of accepting or rejecting the call. The calling number is not available - The caller’s number may •...
  • Page 18 Frequently asked questions Help - I’ve forgotten my PIN! trueCall comes already set up with a PIN - the last four digits of the serial number printed on the underside of the unit. If you have changed your PIN and have forgotten it, then you can check it at your Internet Control Panel (see the Weblink and Internet Control Panel guide).
  • Page 19 I receive messages on my answering machine saying “press 1 to accept the call, hash to zap the caller …” trueCall has its own built in answering machine, so you must turn off the answering facility of your phone, or disconnect your answering...
  • Page 20 Frequently asked questions When I turned on trueCall it didn’t ring me to ask for my personal greeting trueCall will only ask for your personal greeting if it is turned on between 7am and 10pm, and is plugged into your phone line. If trueCall doesn’t ring you, then you can setup your personal greeting...
  • Page 21 No - once a message is deleted you can’t retrieve it. I have a fax machine that I use at home, but it keeps on picking up calls If you use a fax machine on the same line as trueCall, you must switch off the fax machine’s Auto Answer feature.

  • Page 22: General Information

    Environmental • trueCall is intended for indoor use only. • Do not submerge any part of trueCall in water and do not use it in damp or humid conditions, such as in bathrooms. • Do not expose trueCall to fire, explosive or other hazardous conditions.
  • Page 23 • Keep a record of what you have agreed to in case of mis-selling and slamming trueCall Call Recorder is an SD Card - the same sort of memory card that is used in many digital cameras. It comes with trueCall...
  • Page 24 Need more help? If you need further help setting up trueCall and really, really don’t want to read the trueCall Reference Guide then try our website (www.trueCall.co.uk). If you’re still stuck then email us, or phone through to trueCall Customer services for help with problems, or advice on how to get the most out of trueCall.

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