User Guide | Polycom VVX410 | 30/06/2014 Contents How to set up the Polycom VVX410 ..............................2 Phone Keys and Hardware ..................................2 Using your phone ....................................3 Home View ........................................3 Lines View ........................................3 Calls View ......................................... 4 Understanding Phone Icons and Status Indicators ..........................
User Guide | Polycom VVX410 | 30/06/2014 How to set up the Polycom VVX410 The phone will arrive pre-configured and simply needs to be connected to the internet and powered up. Your Administrator or installer should know how to do this for you. There are some network/router level settings that must be applied, or the service will not work - for further details on these please refer to the Flip Hosted Business Administrators Guide.
User Guide | Polycom VVX410 | 30/06/2014 Using your phone Home View Home view displays your phone line and messages settings, and information. At the bottom of Home view is a Page Indicator that shows how many pages of icons Home view displays: To change the displayed page, press the down or up arrow key.
User Guide | Polycom VVX410 | 30/06/2014 Calls View You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held call. Use the up and down arrow keys to see all your calls. If your phone has multiple lines, calls display under the associated line. Call colour indicates status: Dark green —...
User Guide | Polycom VVX410 | 30/06/2014 Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. Flip Solutions Ltd t/a Flip Connect Phone: 020 3056 5060 | Fax: 0870 421 5411 | E-Mail: sales@flipconnect.co.uk...
User Guide | Polycom VVX410 | 30/06/2014 Answering Calls All incoming calls display in an Incoming Call window, as shown below. To answer calls, do one of the following: To use the handset, pick up the handset To use speakerphone press...
User Guide | Polycom VVX410 | 30/06/2014 Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view. Calls view displays all the calls for each phone line, as shown next. All the calls for a phone line display under the associated phone line. Scroll up or down to see all your lines and calls.
User Guide | Polycom VVX410 | 30/06/2014 When you access the Dialler, an active call is held. To call from the Dialler: Enter the number, and then pick up the handset, press a line key, press , or press If you’re already in handset, speakerphone, or headset mode, enter the number, and press Dial.
User Guide | Polycom VVX410 | 30/06/2014 Ending Calls To quickly end an active call, replace the handset. Or from Lines or Calls view, press End Call. If you’re in Calls view, be sure to highlight the call first. Setting up and handling three way calls You can set up a three way call with two other parties.
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User Guide | Polycom VVX410 | 30/06/2014 Changing the Way Calls are Answered Change the way calls are answered by doing the following: Forwarding all calls to another person. Rejecting calls from a contact. Diverting calls from a contact to another person.
User Guide | Polycom VVX410 | 30/06/2014 Rejecting calls from a contact You can send incoming calls from a particular contact to your voicemail system. To send incoming calls from a contact to your voicemail system: Select Directories from Home view, and select Contact Directory.
User Guide | Polycom VVX410 | 30/06/2014 Your phone may indicate new voicemail messages by the following: A message in the status bar, as shown next. The message indicates the number of new messages you have. The count is a total of all messages on all lines on the phone.
User Guide | Polycom VVX410 | 30/06/2014 To customize the list: 1. From Home view, select Directories from Home view, and select Recent Calls. 2. Press Type to filter calls for specific lines or types of calls. When you filter calls, you can choose to display only missed, received, or placed calls.
User Guide | Polycom VVX410 | 30/06/2014 Changing the Speaker Volume To change the volume of what you hear during a call, press one of the Volume keys, , to lower or raise the speaker volume. Changing the Ringer Volume...
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