Warranty - Cortex CHP-2500 Product Manual

Warranty

Cortex products are designed and manufactured to the highest standards in professional audio.
With proper care and maintenance, your product will provide years of reliable service. Please
register your product online at http://www.cortex-pro.com
Limited Warranty:
In the USA, Cortex guarantees its products against defects in workmanship for the period of One
(1) year* from the original date of purchase.
This limited warranty does not cover damage or failure caused by abuse, misuse, abnormal use,
faulty installation, improper maintenance or any repairs other than those provided by an authorized
service center.
There are no obligations of liability on the part of GCI, Cortex, or any of its retailers for conse-
quential damages arising out of or in connection with the use or performance of the product or other
indirect damages with respect to loss of property, revenues, profit, or costs of removal, installation,
or reinstallation. All implied warranties for GCI, including implied warranties for fitness, are limited
in duration to One (1) year from the original date of purchase, unless otherwise mandated by
local statutes.
Returning Your Product for Service:
In the U.S.A., please call our helpful Customer Service Representatives at (732) 346-0061, and they
will be happy to give you a Return Merchandise Authorization (RMA) number and the address
of an authorized service center closest to you.
After receiving an RMA, include a copy of the original sales receipt, with defective product and
a description of the defect. Send by insured freight to GCI Technologies Corporation, and use the
address provided by your customer service representative. Your RMA must be written on the
outside of the package, or processing will be delayed indefinitely! GCI reserves the right to re-
fuse all packages that arrive without an RMA number.
Service covered under warranty will be paid for by GCI and returned to you. For non-warrantied
products, GCI will repair your unit after payment is received. Repair charges do not include return
freight.
Your warranty is valid only in the country where the unit has been purchased. Repairs performed
outside of the country of purchase will be treated as out-of-warranty.
For warranty service, you pay for shipping to GCI; we pay for return shipping within the Con-
tinental United States. Alaska, Hawaii, Puerto Rico, Canada, Bahamas, and the Virgin Islands will
be charged for freight.
Please allow 2-4 weeks for return of your product. Under normal circumstances your product will
spend no more than 10 working days at GCI. We are not responsible for shipping times.
For repairs and warranty information outside of the USA, please call the GCI affiliate closest to
where you reside, listed on the specifications page of this manual, or visit the Cortex website at
http://www.cortex-pro.com.
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