If you purchased your device at a Sprint Store, it is probably activated and ready to use.
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If you received your device in the mail and it is for a new Sprint account or a new line of service, it
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is designed to activate automatically.
When you turn the device on for the first time, you should see a Hands Free Activation
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screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the onscreen instructions to continue.
If you received your device in the mail and you are activating a new device for an existing number
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on your account (you're swapping devices), you can activate on your computer online or directly
on your device.
Activate on your computer:
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Go to sprint.com/activate and complete the online instructions to activate your device.
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Activate on your device:
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Turn on your new device. Your device will automatically attempt Hands-Free Activation.
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Touch Activate to override auto-activation and start the manual activation wizard.
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Follow the onscreen prompts to complete the activation process.
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To confirm activation, make a phone call. If your device is still not activated, visit sprint.com/support
for assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-
4727 from another phone.
Note: Do not press the Power/Home key while the device is being activated. Pressing the
Power/Home key cancels the activation process.
Set Up Voicemail
Calls that you don't answer go to voicemail. If you miss a call or reject a call on the smartphone, the
call goes to voicemail.
If you forward calls from the smartphone to Gear S, missed calls will go to the Gear S voicemail, and
will continue going to the Gear S voicemail until you turn off forwarding.
Note: Voicemail Password – Sprint strongly recommends that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password, anyone who
has access to your device is able to access your voicemail messages.
1. Swipe up from the home screen to display the Apps screen, and then tap
the Phone app.
2. Touch and hold
3. Follow the system prompts to:
Get Started
to dial your voicemail number.
Phone to launch
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