VU Telepresence User Manual

Vu telepresence user manual

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Page 2 USER MANUAL...
Page 3: Table Of Contents
Table of Contents Network Conﬁguration Preparing Your Room for Telepresence Components Component Installation Component Installation Diagram Software Conﬁguration Network Settings User Settings Diagnostics Time Settings Archives Software Versions Background Images Adding Contacts Placing Calls Tech Support...
Page 5: Network Conﬁguration
Before you begin setup and installation of your Vu Telepresence unit, please ensure that the following ports are open on your network. If these ports are open, your Vu Telepresence system will operate right out of the box with a working internet connection.
Page 6 • TCP/UDP 5060 SIP - UDP and TCP are required when using the Vu unit for point-to-point interoperability between manufacturers using SIP. • TCP/UDP 7009 - For relay server. • UDP 7000 to 7010 - UDP is required for the upload and download of audio and video.
Page 7: Preparing Your Room For Telepresence
Camera/Display Placement For the most natural communication experience, place the base of your TV display and the center of your Vu Telepresence camera at 4 to 4.5 feet above ground level. When seated, this eye-level setup enhances the face-to-face experience.
Page 8 • Sound dampening panels These tools help to break up the sound waves that contribute to echo and reverb. The more disturbances that you can reduce organically, the better Vu Telepresence will process and reproduce your natural voice. Sound dampening panels like these help to reduce echo...
Page 9 Colors and Patterns Vu Telepresence is designed to automatically focus on the user and calibrate the image to produce the best image results in any environment. However, there are some steps you can take to ensure the best color reproduction. See this list of dos and don’ts.
Page 11: Components
Vu Telepresence Components A. Codec B. Camera Tripod Micropone Keyboard Keyboard Dongle Keyboard Charge Cable HDMI Cable Camera Cable Network Cable Power Adapter USB Extender Cable (For Mic)
Page 12: Component Installation
Component Installation [Do not power on Vu Telepresence until all components are connected and all necessary ports are open.] Step 1 - Plug camera [B] into back USB port on codec [A] using camera cable [I]. Step 2 - Aﬃx camera [B] onto tripod [C].
Page 13: Component Installation Diagram
Component Installation Diagram Microphone to USB Network Cable to Network HDMI to Display Power Adapter to Outlet Camera to USB A: BACK Tripod to Camera A: FRONT Keyboard Dongle to USB...
Page 14: Software Conﬁguration
Software Conﬁguration Before powering on your Vu Telepresence unit ensure all ports have been opened as explained on page 2. For instructional setup videos visit www.vutelepresence.com/support. Step 1 - Power up: • Turn on the display ﬁrst. • Ensure that the proper HDMI source is selected on the display.
Page 15 • Conﬁrm Is UDP Allowed - Blue If red and “UDP Not Allowed,” the Vu Telepresence is inhibited by a ﬁrewall. Check with your IT administrator to allow access. • Conﬁrm NAT Type NAT Type will be red “Relay”...
Page 16 Step 4 - User Settings: • Create your Vu Telepresence identity. Ensure that port 9091 is open before completing this step. Otherwise Vu Telepresence will not register your chosen credentials. Vu Name: Choose a name for your Vu Telepresence unit. This name will be public and searchable in the Vu directory.
Page 17 Click “Connection Manager” at the upper left. In the center ofthe screen you will see a window with blue switches labeled “Vu,” “H.323,” and “SIP.” Press the switch next to each account to turn them red. Then press the switch again to reactivate them to blue.
Page 18: Network Settings
Network Settings Some users may be interested in transporting their Vu unit from location to location or IP to IP. In this case, Vu has made it easy to save these network settings for quick access later. Under Network Settings you may create any number of network proﬁles and switch them oﬀ...
Page 19 Subnet Mask and Default gateways for your static IP. Name this network and click Apply. When you move your Vu system to a new network you may switch back and forth between your conﬁgured network proﬁles by pressing the switches on the left side of this screen.
Page 20: User Settings
Vu Name: Choose any alpha-numeric name. This name is public facing and searchable. Name should be 15 characters or less. (If your desired name is already chosen by another Vu user you will be prompted to choose another name.) Vu Number: Choose any 10 digit number.
Page 21 When you choose Reset Factory, Vu will erase all of your settings, contacts, call logs, accounts and recordings. Your Vu name and Vu number will be wiped from the database. The Vu unit will shut down and restart. At that time you will be required to run through the initial conﬁguration settings again.
Page 22: Diagnostics
Iperf: Iperf is used to check for UDP packet loss on the network connected to the Vu unit. To run Iperf, input the IP address of another Vu online unit followed by: 7010:1m and press the Iperf button. Iperf will run a number of diagnostics to determine packet loss.
Page 23 If you choose to operate Vu in StandAlone mode within a closed network, this box should be red. • Conﬁrm Is UDP Allowed - Blue If red and “UDP Not Allowed,” the Vu Telepresence is inhibited by a ﬁrewall. Check with your IT administrator to allow access.
Page 24: Time Settings
Time Settings In Time Settings, you may change the Date, Time, or Time Zone of your Vu Telepresence unit. Archives If you have created any recordings from previous Vu Telepresence meetings, those recordings will appear here. Select a video to play. This video will play back...
Page 25: Software Versions
Software Versions Any patches or software updates that have been made to your Vu Telepresence system since the installation will be listed here. Background Images Select one of the optional themed background images to be displayed on your Vu Telepresence home screen.
Page 26: Adding Contacts
To search and add contacts that you wish to connect with, follow this procedure. Note that the same far-side unit can be added to your contact list under multiple signaling accounts concurrently. To add a contact to your Vu to Vu signaling account: • Click the Add Contact button on the homescreen.
Page 27 • Select the name of your Vu account under Account Name. • Click the “Search/Call Contact...” bar. • Type the Vu name or Vu number of the Vu unit you wish to add to your contact list, and click the search icon.
Page 28: Placing Calls
In the Vu signaling section of your contact list, you can see whether your Vu contact is online or oﬄine. If they are oﬄine, the contact will have a red bar to the left of the contact name. If they are online, the contact...
Page 29 protocols will show a blue bar to the left of their contact name. These types of connections do not support online/oﬄine veriﬁcation. To place a call: • Find the name/number of the contact that you would like to dial. • Click the green telephone symbol to place a call. •...
Page 30: Tech Support
Tech Support In the event that you require technical support use one of the following methods to reach our team. We’re happy to help you resolve any issue you may experience. U.S. Technical Support support@vutelepresence.com 1-855-393-9782 Global Technical Support support@vutelepresence.com +91-22-28305929...
Page 31 Notes...
Page 32 Notes...