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LifeLink Prodigy LP2500 Operation Manual

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1. CONSOLE CONTROLS AND INDICATORS ........................................................ 5
Console Top View ................................................................................................... 5
Console Bottom View ........................................................................................... 6
Console Rear View ................................................................................................. 7
Console Right Side View ..................................................................................... 8
Pendant Front View ............................................................................................... 8
2. ADDITIONAL BASIC SETUP INFORMATION ...................................................11
Information on Local Setup and Remote Setup ....................................11
Things to Know About Pendants ..................................................................12
Things To Know About Emergency Numbers .........................................12
3. OPTIONAL FEATURES SETUP ...............................................................................15
The Primary Contact ...........................................................................................15
Test Required Interval ........................................................................................15
Setting the System Clock .................................................................................15
Automatic Test Call Setup ................................................................................15
Notification Setup ................................................................................................16
Console Low Battery Notification Setup .............................................16
Failed Pendant Notification Setup .........................................................17
Social Safety Setup ........................................................................................17
Override the Default 911 Emergency Number ......................................19
4. OPERATING YOUR LIFELINK PRODIGY .............................................................21
Emergency Operation ........................................................................................21
Triggering the Emergency Calling Process ........................................21
What Happens During the Process? .....................................................21
What if the Emergency Call is not Answered? .................................21
Cancelling the Emergency Call Process ..............................................21
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Summary of Contents for LifeLink Prodigy LP2500

  • Page 1: Table Of Contents

    Social Safety Setup ..................17 Cancel Button Confirmation Sound: Chime or Barking Dog ..18 Override the Default 911 Emergency Number ........19 4. OPERATING YOUR LIFELINK PRODIGY .............21 Emergency Operation ..................21 Triggering the Emergency Calling Process ........21 What Happens During the Process? .............21 What if the Emergency Call is not Answered? .........21...
  • Page 2 Line Seize Functionality ..................22 Direct to 911: Triggering an Emergency Call Directly to 911 ..22 Information on Two-Way Communication ..........22 The Notification Process ...................22 Console Low Battery Notification Process .........23 Failed Pendant Notification Process............23 Social Safety Notification ................23 Checking System Status ..................23 Visual Status Indicators (LED Lights) .............23 Audible Status Messages ................24 Checking System Status through a Directly-Attached Phone ..25...
  • Page 3 Note that, within this Guide, the terms LifeLink, Prodigy, and LifeLink Prodigy are used interchangeably. Each is a registered trademark or trademark of Matrix Interactive LLC.
  • Page 4 © 2013 Matrix Interactive LLC. All rights reserved. LifeLink Prodigy®, the LifeLink logo, and graphics are registered trademarks or trademarks of Matrix Interactive LLC Inc. All other trademarks are the property of their respective owners. LIMITATION OF LIABILITY This section contains a summary of the Disclaimers and Limited Warranty dis- closed in full at the end of this Guide.

  • Page 5: Console Controls And Indicators

    1. CONSOLE CONTROLS AND INDICATORS 1. Console ConTRols anD InDICaToRs Your Prodigy system is made up of two main components: the system Console, or “Console, ” and the neck Pendant, or “Pendant. ” Refer to the following sections/ diagrams for the location of various controls and indicators of your Prodigy system.

  • Page 6: Console Bottom View

    1. CONSOLE CONTROLS AND INDICATORS Console Top Controls and Indicators TaTus unCTIon Solid Green = AC power OK. AC POWER Blinking Green = AC power out; system running Indicator Light on backup battery. Solid Green = Console battery power OK. CONSOLE BATTERY Blinking Red = Console battery power is low and Indicator Light...

  • Page 7: Console Rear View

    1. CONSOLE CONTROLS AND INDICATORS Figure 2. Console Bottom View Table 1. Console Bottom Controls unCTIon Rubber foot pads facilitate slide-free (padded) tabletop Foot Pads installation. Table-top placement is typical. Wall Mount Eyelets allow you to wall mount the system if desired. Eyelets This is the microphone for the system that allows for two-way communications.

  • Page 8: Console Right Side View

    1. CONSOLE CONTROLS AND INDICATORS Figure 3. Console Rear View Table 2. Console Rear Descriptions unCTIon POWER ON/OFF This is the button used to power the Console on or off. Button This is the RJ11 jack to connect your home phone to your TO PHONE Prodigy Console.
  • Page 9 1. CONSOLE CONTROLS AND INDICATORS Figure 4. Pendant Table 1. Pendant Controls and Indicators unCTIon The large blue HELP button on the Pendant is to be pressed to trigger the emergency calling process. As an added feature, if this button is pressed three times within a HELP Button 5-second period, Prodigy will call 911 directly, skipping all programmed numbers.
  • Page 10 1. CONSOLE CONTROLS AND INDICATORS...

  • Page 11: Additional Basic Setup Information

    2. ADDITIONAL BASIC SETUP INFORMATION 2. aDDITIonal basIC seTuP InfoRmaTIon All users should start with Basic Setup for initial setup of the system as outlined within the Quick Start Guide. Please refer to that document for information. Then, refer to subsequent sections within this User Guide for advanced functionality if you wish.

  • Page 12: Things To Know About Pendants

    2. ADDITIONAL BASIC SETUP INFORMATION A message will play instructing you to press the SETUP button again within 5 seconds. The remote user then has up to 60 seconds to dial in to the system by calling the phone number associated with the line to which Prodigy is connected.

  • Page 13: Things To Know About Your Recorded/Outgoing Message

    2. ADDITIONAL BASIC SETUP INFORMATION “This is Mr. Brown. I’ve fallen and can’t get to the phone. I live at 42 Barbara Drive in Wilmington Delaware. The lockbox combination is 4856.” “Hello, this is Edith King. I have had a medical emergency and I need help right away.

  • Page 15: Optional Features Setup

    3. OPTIONAL FEATURES SETUP 3. oPTIonal feaTuRes seTuP Your Prodigy system contains optional features which can be enabled to enhance your use of the system. The following sections describe the procedures for activating the optional features built into the system. Some key terms used for optional features are described below.

  • Page 16: Notification Setup

    3. OPTIONAL FEATURES SETUP 4 for “Test Call Setup. ” From the Setup Menu, press 1 for Automatic Test Call From the “Test Call Setup” menu, press Settings. Follow the voice prompts to add, change, delete, or review the current settings for automatic test calls.

  • Page 17: Failed Pendant Notification Setup

    3. OPTIONAL FEATURES SETUP Things to Know About Console Low Battery Notification • You must have your Primary Contact phone number programmed in order to use this function. • After this function has been programmed, the notification is automatic if a low battery is detected; the call will be made at the programmed time of day.

  • Page 18: Cancel Button Confirmation Sound: Chime Or Barking Dog

    3. OPTIONAL FEATURES SETUP If this feature is activated, when the time of day programmed into the system for this function approaches, the system will sound an alarm-clock-like alarm. If the CANCEL button (either on the Pendant or on the Console) is not pressed within 15 minutes of the start of the alarm, the system will execute the emergency calling process as if it were an actual triggered emergency.

  • Page 19: Override The Default 911 Emergency Number

    3. OPTIONAL FEATURES SETUP “Override the Cancel Button Confirmation Sound”. Follow the voice prompts to select a chime or a barking dog. Setting the Cancel Button Confirmation Sound to “Barking Dog” may be beneficial for individuals who may wish to ward off potential intruders.
  • Page 20 3. OPTIONAL FEATURES SETUP...

  • Page 21: Operating Your Lifelink Prodigy

    4. OPERATING YOUR LIFELINK PRODIGY 4. oPeRaTInG YouR lIfelInK PRoDIGY This section provides information on the use and operation of your new Prodigy system. Emergency Operation Triggering the Emergency Calling Process To trigger the emergency process, simply press the blue button on the Pendant.

  • Page 22: Line Seize Functionality

    4. OPERATING YOUR LIFELINK PRODIGY cancel request was successful. Line Seize Functionality Prodigy has the ability to take control of, or to “seize”, your phone line and make an emergency call in the event of an accidental off-hook situation -- or if the phone line is otherwise in use within the home.

  • Page 23: Console Low Battery Notification Process

    4. OPERATING YOUR LIFELINK PRODIGY programmed Primary Contact informing them of a failure or imminent failure of a critical system component. Each notification type is described below. Console Low Battery Notification Process If you have programmed the Console Low Battery Notification function, the Primary Contact will be called in the event of a situation where the Console’s...

  • Page 24: Audible Status Messages

    4. OPERATING YOUR LIFELINK PRODIGY outside help. For example, if the CONSOLE BATTERY indicator light is red, replacing the 9-volt battery with a fresh 9-volt battery will resolve the problem, and the flashing red indicator light will turn solid green.

  • Page 25: Checking System Status Through A Directly-Attached Phone

    4. OPERATING YOUR LIFELINK PRODIGY message will play every 15 minutes to inform the user that the system is running on backup battery. This is particularly useful in the event that the AC power cord has been accidentally removed from the wall socket. There is no specific configuration setting required to turn this feature on or off;...

  • Page 26: Running A Test Automatically

    4. OPERATING YOUR LIFELINK PRODIGY programming the automatic test call function is a sound component to a good testing strategy, there is still no substitute for an actual periodic manual test call (initiated by the “RUN A TEST” button on the Console). The execution of a...

  • Page 27: The Fcc Wants You To Know

    5. THE FCC WANTS YOU TO KNOW 5. THe fCC WanTs You To KnoW FCC Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 28: Ringer Equivalent Number

    5. THE FCC WANTS YOU TO KNOW “Le présent appareil numérique n’èmet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

  • Page 29: Appendix A: Factory Defaults And Specifications

    APPENDIX A: FACTORY DEFAULTS AND SPECIFICATIONS aPPenDIX a: faCToRY DefaulTs anD sPeCIfICa- TIons Factory Defaults The following shows the factory default settings for your Prodigy. A great deal of thought has gone into each default setting. If you wish to change any defaults, please give careful consideration to your decision and be sure that you under- stand the implications of the change.

  • Page 30: Technical Specifications

    APPENDIX A: FACTORY DEFAULTS AND SPECIFICATIONS Technical Specifications The following are the technical specifications for your LifeLink Prodigy. aTTRIbuTe sPeCIfICaTIon 1 RJ11 2-Pin Modular LINE Jack PHONE JACKS 1 RJ11 2-Pin Modular PHONE Jack Max Pendants: 12 Max Phone Numbers: 8...

  • Page 31: Appendix B: Safety

    APPENDIX B: SAFETY aPPenDIX b: safeTY When using your Prodigy, please observe the following instructions in order to reduce the risk of personal injury, electrical shock, or fire. Save these instructions for future reference. Read all instructions carefully and make sure you understand them. Unplug this product from the electrical outlet before attempting to clean it.
  • Page 32 APPENDIX B: SAFETY...

  • Page 33: Appendix C: Disclaimers And Limited Warranty

    RanTY Matrix Interactive, LLC warrants to the original end-user customer (“Customer”) that each new LifeLink Prodigy Console shall be substantially free from defects in materials and workmanship under normal use for a period of one (1) year from the date of the original purchase (proof of purchase required). The exclusive remedy and entire liability under this warranty will be for repair or replacement on a like-for-like basis at Matrix Interactive’s option.
  • Page 34 APPENDIX C: DISCLAIMERS AND LIMITED WARRANTY PROFITS, LOST DATA, OR OTHER INCIDENTAL OR CONSEQUENTIAL OR PUNI- TIVE DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING WITHOUT LIMITATION, NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR WHETHER SUCH DAM- AGES ARE FORESEEABLE, IN ANY EVENT, THE TOTAL AGGREGATE LIABILITY OF MATRIX INTERACTIVE FOR DIRECT DAMAGES SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

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