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ArialPhone telephone User Manual

Arialphone, your new hands-free, voice-activated telephone
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Summary of Contents for ArialPhone telephone

  • Page 1 User Guide...
  • Page 2 No part of the contents of this guide may be reproduced or transmitted in any form or by means without the written permission of ArialPhone L.L.C. ArialPhone L.L.C. has made every effort to verify the accuracy of the information con- tained herein, and all information is believed accurate at the time of publication.

  • Page 3: Table Of Contents

    ABOUT THIS GUIDE ............. GETTING STARTED............Introduction to ArialPhone.......................... What does a conversation with ArialPhone sound like? ................How does ArialPhone know what I’m saying? .................... How can I improve the accuracy of voice recognition?................What do I need to run ArialPhone?......................

  • Page 4: Troubleshooting

    Adjusting the volume..........................• Changing the volume of phone conversations ..................• Changing the input volume with the Microphone Wizard ..............• Changing the volume of ArialPhone responses ................... Canceling a command..........................Paging the Earset............................TROUBLESHOOTING ............ ArialPhone doesn’t understand my commands...................

  • Page 5: About This Guide

    Welcome to ArialPhone, your new hands-free, voice-activated telephone. This User Guide contains step-by-step instructions to help you place and take calls with ArialPhone right away. It also provides detailed reference information that you can refer to as you use ArialPhone.

  • Page 6: Getting Started

    The grammar is simply a list of the commands that ArialPhone recognizes and can perform, such as Call or Volume Up. If the com- mand that ArialPhone recognizes matches a command in its grammar, ArialPhone per- forms that command.

  • Page 7: How Can I Improve The Accuracy Of Voice Recognition

    Refer to the section How can I improve the accuracy of voice recognition on page 2 for tips on using ArialPhone effectively. Refer to the Appendix, ArialPhone grammar on page 30 to view the list of valid com- mands.

  • Page 8: What's In The Box

    WHAT’S IN THE BOX? ArialPhone comes with these components: 1 CD jacket with two CDs— • Program installation CD that contains the ArialPhone software, this User Guide in PDF format, and Adobe Acrobat Reader • Getting Started CD that contains demonstration videos...

  • Page 9: Installing Arialphone

    • Installing the ArialPhone software • Assembling the ArialPhone hardware • Configuring ArialPhone. • You must install the ArialPhone software before you connect the Base Station to your computer’s USB port. INSTALLING THE ARIALPHONE SOFTWARE WHAT DO I NEED TO KNOW? •...

  • Page 10: Assembling The Arialphone Hardware

    Flashing red Not in full contact with the charging contacts. • You can charge the ArialPhone batteries while you run the installation program. It will take about an hour to fully charge the batteries because they are partially charged when shipped.
  • Page 11 7. Double-click the ArialPhone icon on your desktop to launch ArialPhone. Then configure ArialPhone settings. If you chose not to install the shortcut to ArialPhone during the installation process, click Start, point to Programs, point to ArialPhone, and then click ArialPhone.

  • Page 12: Configuring Arialphone Settings

    CONFIGURING ARIALPHONE WHAT DO I NEED TO KNOW? • The first time you launch ArialPhone, you select a contact manager to use with ArialPhone, configure the Earset’s microphone for use with the voice recognition engine, and specify dialing properties. • You can change your initial configuration settings at any time.

  • Page 13: Making Your First Call

    3. Say Call. Then state the name of the person that you want to call. If the person you are calling has multiple numbers in your address book and you have not specified a default location, ArialPhone asks you to select a location. ArialPhone dials the number.

  • Page 14: Assembling And Adjusting The Earhook

    ASSEMBLING AND ADJUSTING THE EARHOOK WHAT DO I NEED TO KNOW? • Consider wearing the Earhook only after you’re comfortable using ArialPhone. • The Earhook can be worn on either ear. • Earhooks come in two sizes: Small and Medium.

  • Page 15: Up And Running

    ArialPhone prompts you to enter the password before it launches your contact man- ager. You must enter the password to start ArialPhone. TO START ARIALPHONE MANUALLY— • On the Windows Start menu, point to Programs, point to ArialPhone, and then click ArialPhone. WHAT DOES ARIALPHONE LOOK LIKE ON MY COMPUTER? WHAT DO I NEED TO KNOW? •...

  • Page 16: Arialphone Menu

    ARIALPHONE MENU WHAT DO I NEED TO KNOW? The ArialPhone menu enables you to access ArialPhone settings and functions through these commands: Click this command... To... About ArialPhone Display information about your version of ArialPhone—the soft- ware running on your computer, the Earset, and the Base Station.

  • Page 17: Arialphone Monitor

    • If you remain out of range for more than 35 seconds and are on the phone, ArialPhone drops its link with you. If you are on a call, you can re-establish the link by pressing the Action Button• and saying Answer when you are again within range.

  • Page 18: Interpreting Arialphone Tones

    Calling Tom Jennings at office. Connect to Tom Jennings. INTERPRETING ARIALPHONE TONES • ArialPhone sends audio tones through the Earset to alert and inform you of system actions. • Depending on the voice response settings that you specified, ArialPhone may respond to your commands with tones only.

  • Page 19: Specifying Arialphone Configuration Settings

    If you clear this box, ArialPhone responds with the Ready Tone when you press the Action Button•. • Text Option. If this box is checked, ArialPhone responds with a tone and states the non-calling action that it will perform, such as Raising volume.

  • Page 20: Specifying Arialphone Dialing Settings

    • Default Call Location. To specify the phone number that ArialPhone automatically dials when you call a contact with more than one phone number listed in your phone book, select it from the list. ArialPhone displays the name of the current default call location in the Default Call Location box.

  • Page 21: Managing Your Phone Book

    • If you list multiple numbers for contacts, you can specify a default location to call. • If you don’t specify a default location, ArialPhone asks you what location you want to call if the contact has multiple phone numbers listed and you don’t state a location in your command.

  • Page 22: Entering And Maintaining Contact Information

    • Pager. When you tell ArialPhone to call a name with multiple phone locations, you can say the location as part of your command. If you don’t say a location, ArialPhone either asks you to select one, or, if you specified a default location, automatically dials the number associated with the default location.

  • Page 23: Specifying Phonetic Spellings

    2 for more tips. • ArialPhone automatically updates its voice recognition engine based on the phonetic spellings that you enter. • ArialPhone matches against these three fields when you say the name of a person to call: • First name •...

  • Page 24: Importing Contact Lists

    • If you pressed the Action Button• and issued a command to ArialPhone, the Earset will not ring until ArialPhone completes the action associated with the command.

  • Page 25: Using Call Waiting

    ArialPhone configuration settings on page 14 for complete information. • If you tell ArialPhone to call someone at a specific location but have not specified a phone number for that location, ArialPhone asks you if you want to say the number.

  • Page 26: Calling By Name

    2. On the ArialPhone menu, click Dial Pad. 3. On the Dial Pad, click the numbers that make up the telephone number or type the complete number, including one and the area code if you are calling outside your area, in the number box.

  • Page 27: Ending A Call

    4. When you are connected, press the Action Button•. 5. Listen for the Ready Tone. 6. Say Press and the extension number that you want to dial. ArialPhone accepts up to five digits with the Press command. 7. If the extension is over five digits long, repeat steps 4 through 6 for the next series of numbers.

  • Page 28: Placing A Call On Hold

    2. Connect to the first person you want to call: • On the Dial Pad, click the numbers the make up the telephone number or type the complete number, including one and the area code if you are calling outside your area, in the number box.

  • Page 29: Adjusting The Volume

    Windows Volume Control. • ArialPhone’s Earset volume provides eight volume levels. • ArialPhone signals you with a single chirp when you raise or lower the Earset volume one level. • When you reach the highest or lowest Earset volume level, ArialPhone signals you with a triple chirp.

  • Page 30: Canceling A Command

    1. Press the Action Button•. 2. Listen for the Ready Tone. 3. Say Cancel. ArialPhone confirms the end of this interaction with a tone. You can press the Action Button• to begin a new interaction. PAGING THE EARSET WHAT DO I NEED TO KNOW? •...

  • Page 31: Troubleshooting

    ARIALPHONE CAN’T DIAL MY CALL. 1. Is the ArialPhone Base Station plugged into your phone jack? Make sure that the RJ-11 phone line is securely plugged into the ArialPhone Base Station and the phone jack. 2. Is the person you are calling listed as a contact with at least one phone number in your phone book? If you are calling by name, make sure that the contact information is correct.

  • Page 32: Contacting Arialphone Technical Support

    ArialPhone provides comprehensive technical support. If you need assistance, you can reach technical support in one of these ways: • Call 888.201.9757, Monday-Friday from 8:00 am to 5:00 pm Central Time • Email us at support@arialphone.com • Visit our web site at www.arialphone.com for our online support center.

  • Page 33: Safety Information

    • ArialPhone operates at a power level that is just 20% of the power emitted by a cell phone, so it is safe to use. In addition, ArialPhone does not use a microwave frequen- cy for its radio transmitter.

  • Page 34: Fcc Notice

    The Ringer Equivalence Number, or REN, is used to determine the number of devices which may be connect- ed to the telephone line. An excessive REN may cause the equipment to not ring in response to an incoming call. In most areas, the sum of the RENs of all equipment on a line should not exceed five (5.0).

  • Page 35: Appendix: Arialphone Grammar

    Raise Volume Raise the volume one level Redial Dial the last number dialed Special characters— Simulate pressing the Pound or Star keys on a telephone dial Pound, Star Star Simulate pressing the * key on a telephone dial pad Volume Down...

  • Page 36: Index

    INDEX abbreviations, in names.......16 Base Station Answer command........20 connecting to your PC......5 answering calls ..........20 setting up..........5 batteries ArialPhone commands ..........30 charge indicators........15 components ..........3 charging ...........5, 15 configuration settings ......14 disposing ..........28 described ..........1 inserting into Earset......16 FCC compliance information....29 low battery indicator ......16...
  • Page 37 .........iv listed .............30 printing ...........iv Press .............22 Volume Down........24 Earhook Volume Up ..........24 adjusting fit ..........9 components, of ArialPhone ......3 assembling ..........9 configuration settings Earset default call location ......15 and Earhook ...........9 dialing ...........15 and headband ........5 during installation ........7 general information.........5...
  • Page 38 .........12 phases, described........4 phone care tips..........28 selecting contact manager.....7 phone service access .........20 Interactive Voice Response systems ........22 phonetic spellings........18 interpreting ArialPhone tones ......13 Press command...........22 IVRs, navigating...........22 printing the User Guide.........iv location raising volume..........24 default ...........15 recommended configuration ......3 specifying in Outlook ......16...
  • Page 39 ..........26 name recognition........26 reception..........26 voice recognition ........26 volume ..........26 voice recognition improving accuracy........2 pattern matching ........2 troubleshooting ........26 voice response settings.......14 volume adjusting ..........24 Microphone Wizard.......24 phone conversations ......24 settings in ArialPhone ......24...

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