Summary of Contents for Astound Concord
- Page 1 User’ s Guide Concord, Martinez, Pleasant Hill, Walnut Creek connect happily 1-800-4-ASTOUND | astound.net...
-
Page 2: Table Of Contents
Connecting The Phone ..................30 Standby Button Reset Button Battery Back-Up Astound Phone Service During a Power Outage ........32 MyAstoundPhone.net Portal ................33 Setting Up Your Voice Mailbox ................ 33 Accessing Your Voice Mail ................. 33 Voice Mail Features ....................34 Calling Features ..................... -
Page 3: Welcome
Astound prides itself on being number one in hassle-free maintenance, offering FREE in-home service calls and live 24x7 customer care. With Astound there’s no expensive equipment to buy or maintain, and no antennas or satellite dishes to worry about. -
Page 4: Using Your Remote Control
Press OK/SELECT to confirm your selection. Press EXIT on your remote to return to watching TV. For additional settings and information, please visit astound.net. Note: Your remote may vary from the one shown here; however, the basic functions should remain the same. -
Page 5: Programming Your Remote Control
Programming Your Remote Control For additional settings and information, please visit astound.net. Auto Search Method STEP 1 Press the [CBL] button and the [OK/ SELECT] button simultaneously for 3 seconds. The Your cable remote may be used to control other [CBL] device LED will turn on. -
Page 6: Audio/Video Cables
Audio/Video Cables Make the Best Connection! The cables you use to connect cable to your home entertainment equipment could be as simple as a single line to your television, or as complicated as a multiple component home theater. Your equipment will only work when using the right cables for the job, and you should know how you are hooking up your components. -
Page 7: Cable Television
TV in your home – provided you have activated your Astound cable service. To connect to Astound cable, you simply run a coaxial cable from your wall mounted cable outlet to your cable-ready television set or to your VCR. If you find that your cable outlet is not activated, or you need additional cable outlets installed in your home, please contact us to schedule a professional installation. -
Page 8: Tv On Demand
High definition television (HDTV) combines extremely high resolution video with Dolby Digital Surround Sound to provide an ultra-sharp viewing experience. Astound provides an enormous amount of HD content, from traditional HD channels to HD On Demand programming available at the push of a button, plus, we’re always adding more. -
Page 9: Digital Video Recorder
Astound’s Digital Video Recorder (DVR) allows you to record and playback your favorite shows and movies with the touch of a button. Astound’s dual-tuner DVR lets you watch a live program while recording another, record two programs at the same time, and even watch a previously recorded program while recording others. -
Page 10: Wiring Diagrams
Wiring Diagrams The diagrams on the following pages will help you understand the various ways in which you can connect a DCT to your television and other home electronic equipment. Not all equipment looks alike, and the DCT you receive may be different. Scientific Atlanta Explorer model 2000 Smart card slot (Not active) VOL- and VOL+ —Increases or decreases... - Page 11 Wiring Diagrams Connecting Explorer model(s) 2000-3000 or 2100-3100 to a Stereo TV Connecting Explorer model(s) 2000-3000 or 2100-3100 to a Stereo TV and Stereo VCR Connecting Explorer model(s) 2000-3000 or 2100-3100 to a Stereo TV with S-Video Cables...
- Page 12 Wiring Diagrams Scientific Atlanta Explorer model 3250 Message indicator—indicates a message is Exit—Exits menus, the on-screen guide, and waiting when blinking or illuminated program information IR Sensor—Receives the infrared signal from Settings—Provides access to the Settings the remote control Menu LED Display—Displays the selected channel 10.
- Page 13 Wiring Diagrams Scientific Atlanta Explorer 3250 Diagram 1. DHCT Model 3250HD Connected to an HDTV Using Component Video Cables Diagram 2. DHCT Model 3250HD Connected to an HDTV and Stereo VCR...
- Page 14 Wiring Diagrams Scientific Atlanta Explorer 8300 Power—Turns set-top on or off nel number, time of day, message indicator, Video and Audio Input (Not active) power, output resolution, and record light List—Displays the list of recorded programs VOL- and VOL+ —Increases or decreases Exit—Exits menus, the on-screen guide, and volume program information...
- Page 15 Wiring Diagrams Diagram 1. Connecting your DVR to your TV and VCR WARNING: Electric shock hazard! Unplug all electronic devices before con- necting or discon- necting any device cables to the 8300.
- Page 16 Wiring Diagrams Diagram 2. Connecting your DVR to your Stereo TV and Stereo VCR WARNING: Electric shock hazard! Unplug all electronic devices before con- necting or discon- necting any device cables to the 8300.
- Page 17 Wiring Diagrams Scientific Atlanta Explorer 8000 Power—Turns set-top on or off USB—High-Speed peripheral device con- Message Indicator—Indicates a message is nection (Not active) waiting when blinking or illuminated CH- or CH+ —Scrolls up or down through LED Display—Displays the selected channel the available channels number and time of day 10.
- Page 18 Wiring Diagrams Scientific Atlanta Explorer 8000 or 8300 HD/DVR Diagram 1. Connecting the 8000 or 8300 HD-DVR using component connection WARNING: Electric shock hazard! Unplug all electronic devices before con- necting or disconnect- ing any device cables to the 8300HD. Diagram 2.
-
Page 19: Troubleshooting
Q: What’s the difference between Astound’s digital cable and satellite? A: For starters, you won’t lose signal like you can with a dish in wind and rain. With Astound’s digital service you get local programming that’s not available on a dish. In most cases, you automatically get TV On Demand –... - Page 20 Q. I already have a high definition television. Do I still need an HD receiver? A. Yes. To receive Astound HDTV service, you must have a HD television and one of the following: HD cable receiver, HD-DVR receiver, or HD cable card from Astound that enables you to watch HDTV programming.
- Page 21 DVR FAQs Q: How can I get digital video recording? A: For an additional monthly fee, Astound will provide you with a digital video recorder. Q: Do I have to purchase a DVR? A: Unlike other providers, you don’t have to purchase any expensive equipment, or worry about maintenance or replacement should your DVR malfunction.
-
Page 22: High Speed Internet
It also provides instructions on how to create your astound.net email account, and configure it to work with email software on your computer. Any standard cable modem will work with Astound service. These instructions reference the Motorola Surfboard modem, but can be used with any model. - Page 23 If the modem is not able to connect to the internet, then the cable wall outlet may need to be adjusted. Please call our support department to schedule a time when an Astound technician can perform this work. If you are using a cable splitter to connect both the modem and your TV, it will affect the signal received by the modem.
-
Page 24: Configuring Your Computer
If you do not have an Ethernet port and are connecting with USB, it is necessary to first install the proper USB drivers. Contact an Astound service technician at 1-800-4-ASTOUND if you need assistance connecting via USB. - Page 25 High Speed Internet Configuring Windows 7 • Click the “Start” button and select “Control Panel”. • Click on the “Network and Internet” icon. • Click on the “Network and Sharing Center” icon. • Click on the “Local Area Connection” link. •...
- Page 26 High Speed Internet Configuring Windows XP • Click the “Start” button and select “Control Panel”. • If the Control Panel says “Pick a category” click “Switch to Classic View”. • Double-click “Network Connections” • Right-click “Local Area Connection”, select “Properties” and make sure you are on the “General”...
- Page 27 High Speed Internet Configuring Mac OSX, 10.1.5 or later • Click on the System Preferences icon in the System Dock, or click on the Apple menu and select “System Preferences”. • In the System Preferences window, click on the “Network” icon. •...
-
Page 28: Astound Email
Each email address can store up to 50 MB of messages on Astound’s mail server. You can create an email address by going to astound. net/iam. Alternately, you can call our technical support department, and our staff can create one or more email addresses for you, and help you configure your computer. -
Page 29: High Speed Internet Troubleshooting
If you are able to connect to the internet using a computer plugged directly into the modem, but cannot connect using your router, then your Astound internet service is working. You will want to contact the support department for the manufacturer of your router. If you received the router from Astound as part of our Wireless Home Networking service, please contact our technical support department for problems connecting with the router. -
Page 30: Home Phone
Home Phone Astound Phone works just like other home phone services you may be used to, though it does require some equipment that you may not be familiar with. An Astound Technician will connect a small device called a Multimedia Terminal Adaptor (MTA) between your cable line and the existing phone jacks in your home to enable the service. -
Page 31: Reset Button
Home Phone Power Outlet Phone 1 Phone 2 Computer USB (choice of either connection) Computer Ethernet Standby Button on the front of the MTA (It terminates the USB/Ethernet connection.) Cable Wall Outlet Reset Button Reset Button Using a paper clip to push the Reset button on the back of the Telephony Modem will reset the modem. -
Page 32: Battery Back-Up
If you have an emergency alert system that uses your landline phone, such as Life Alert, that system will not work if your Astound phone service is not working. We encourage you to have a charged battery back-up or another secondary power source available to maintain your phone service in the case of a power outage to your home—... -
Page 33: Myastoundphone.net Portal
• Manage your Home Phone features such as voicemail/call forwarding, call screening and contact list. • Get e-mail alerts when you receive voicemails. • Detailed instructions for using the Home Phone Portal can be found at http://www.astound.net/myastoundphone Go to: http://www.myastoundphone.net Use your voicemail PIN to log into the Phone Portal. -
Page 34: Voice Mail Features
Home Phone Voice Mail Features • Incoming calls will be forwarded to voicemail after 24 seconds /4 rings by default. You can change this setting at MyAstoundPhone.net • Each message is time and date stamped • Messages can be up to 2 minutes in length •... -
Page 35: Calling Features
Note: This feature is used if you have Caller ID Privacy set as a permanent feature on your Astound Phone. You will receive a message when calling an individual who does not accept anonymous calls. Simply hang up, dial *82 and try again. - Page 36 Home Phone • Selective Call Forwarding (*63) – Forward calls from a list of up to 12 people to another phone line. All other calls will ring through normally. Enter code again to edit or cancel Selective Call Forwarding. Simply listen to the helpful prompts that will walk you through setting up, adding and removing numbers or turning off this feature.
-
Page 37: Troubleshooting Tips
Service to have the voice mail feature removed. Call Data Records If you are having technical difficulties with an existing feature of your Astound Phone service, it is very helpful to have a call data record ready before calling technical support. - Page 40 1-800-4-ASTOUND | astound.net ©2014 WaveDivision Holdings, LLC AST.009.0214...