Jatheon PnC 100 Installation & Administrators Manual

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Installation & Administrators Guide - V 2.11

PnC 100

PnC 200

PnC 500, 1000

PnC 2000, 4000, 6000

8 Wellington Street East, Mezzanine Level, Toronto, Ontario, CANADA, M5E 1C5

Tel: 416.840.0418 | 1.888.JATHEON (1.888.528.4366) | Fax: 416.849.9971 | info@jatheon.com | www.jatheon.com

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Page 1 Installation & Administrators Guide - V 2.11 PnC 100 PnC 200 PnC 500, 1000 PnC 2000, 4000, 6000 8 Wellington Street East, Mezzanine Level, Toronto, Ontario, CANADA, M5E 1C5 Tel: 416.840.0418 | 1.888.JATHEON (1.888.528.4366) | Fax: 416.849.9971 | info@jatheon.com | www.jatheon.com...
Page 2: User Guide Information
Manual Revision: Rev. 2.0 Release Date: June 1, 2009 Unless you request and receive written permission from JATHEON, you may not copy any part of this document. Information in this document is subject to change without notice. Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.
Page 3: Table Of Contents
Novell GroupWise ..................46 Lotus Notes ....................46 Scalix ......................46 Bloomberg ....................47 Support ..................50 This manual is written for professional system integrators and technicians. It provides information for the installation of the Jatheon email archiving appliance family. Plug n Comply Installation Guide...
Page 4: Welcome
Jatheon is customer driven and we welcome your views on how we can continue to elvove as a market leader. Many of the features you will see in our products were requested by organizations just like yours.
Page 5: Safety
Safety Electrical Safety General Electrical Safety Guidelines • Use the exact type of power cords as required. • Be sure to use power cord(s) that came with safety certifications. • The power cord(s) must be compliant with the AC voltage requirements in your region. •...
Page 6: Note To User
*European Union--EN55024: 1998 *International--CISPR 24 Power Line Harmonics/Voltage Flicker *European Union--EN61000-3-2/EN61000-3-3 This Product should only be accessed by factory trained technicians; there are no user serviceable parts inside. Call Jatheon for technical support. 1-888-JATHEON or support@jatheon.com Plug n Comply Installation Guide...
Page 7: Chassis Views
Chassis Views PnC 100 Front Chassis View Front Control Panel LED Button Descriptions LED Button Color Condition Description 1a - Power Green System On System Off 1b - HDD Amber Blink HDD Activity No Activity 1c/d -LAN 1 & 2...
Page 8 Chassis Views PnC 200 PnC 500 / PnC 1000 Plug n Comply Installation Guide...
Page 9: Control Panel Buttons
Chassis Views PnC 2000 / PnC 4000 / PnC 6000 Overview There are several LEDs on the control panel as well as others on the drive carriers to keep you constantly informed of the overall status of the system as well as the activity and health of specific components.
Page 10: Control Panel Leds
Chassis Views Control Panel LEDs The control panel located on the front of the SC836 chassis has 6 LEDs. These LEDs provide you with critical information related to different parts of the system. This section explains what each LED indicates when illuminated and any corrective action you may need to take.
Page 11: Drive Carrier Leds
Chassis Views Drive Carrier LEDs Each SAS drive carrier has two LEDs. Blue: When illuminated, this blue LED (on the front of the drive carrier) indicates drive activity. A connection to the SAS backplane enables this LED to blink on and off when that particular drive is being accessed.
Page 12: Rack Mounting
Identifying the Sections of the Rack Rails You may have received rack rail hardware with the Jatheon appliance (Two front inner rails may already be attached to the chassis.) This hardware consists of two rear inner rails that secure to the chassis, one on each side just behind the preinstalled front inner rails.
Page 13: Installing The Rack Rails
Rack Mounting Installing the Rack Rails Place the inner rack extensions on the side of the chassis aligning the hooks of the chassis with the rail extension holes. Slide the extension toward the front of the chassis. Secure the chassis with 4 screws as illustrated. Repeat steps 1-3 for the other inner rail.
Page 14: Installing The Outer Rack Rails
Rack Mounting Installing the Outer Rack Rails Outer rails attach to the server rack and hold the server in place. The outer rails for the appliance chassis extend between 30 inches and 33 inches. Begin by measuring the distance from the front rail to the rear rail of the rack Attach a short bracket to the front side of the right outer rail and a long bracket to the rear side of the right outer rail.
Page 15: Installing The Chassis Into A Rack
Rack Mounting Installing the Chassis into a Rack Confirm that the inner and outer rails are installed on the rack. Line chassis rails with the front of the rack rails. Slide the chassis rails into the rack rails, keeping the pressure even on both sides (you may have to depress the locking tabs when inserting).
Page 16: Appliance Introduction
Appliance Introduction Jatheon’s Plug n Comply™ family of archiving appliances are the next generation email archiving and data management solutions. This document provides a high level overview of our appliance and describes the steps required for integration of Jatheon’s Plug n Comply™ appliance into your corporate network.
Page 17: Features
Emulex LP9002L Host Bus Adaptor. Following is the current list of tested SAN interfaces: Manufacturer Type CLARiiON Symmetrix Jatheon Plug n Comply™ appliances support iSCSI storage through the native iSCSI HBA adapters. The following is the current list of tested iSCSI HBAs: Manufacturer Type QLogic QLA4050 series...
Page 18: Features
Features Backup Strategy Jatheon Plug n Comply™ appliances support a full system backup through two different methods: Native method compresses all data for the day, month, quarter or year and automatically transfers it to the designated backup site using FTP.
Page 19: Compatibility
Bloomberg SMTP Overview Jatheon’s Plug n Comply™ email archiving appliance can be set up to acquire email traffic either by journaling or sniffing. This configuration applies to all versions of PnC series appliances, unless otherwise noted. Plug n Comply Installation Guide...
Page 20: Integration
Sniffing is used in organizations where message services are provided by a third party service provider or when there is a single network egress point. Jatheon’s stealth acquisition technology allows the Plug n Comply™ appliance to unobtrusively capture all messaging traffic in and out of the organization. Minimal changes to the network configuration are required.
Page 21: Installation
Installation Required Information Jatheon’s Plug n Comply™ archiving appliance requires a fully qualified domain name resolved from your mail platform. NOTE: For a high availability cluster configuration three real IP addresses and hostnames are required. Each server is configured with it’s own IP and FQDN and the cluster is configured with the third IP and FQDN.
Page 22 Installation Quick Start Guide Rack the Jatheon Plug n Comply™ device and connect it to the LAN. Connect the keyboard, mouse and monitor to the device to configure LAN settings. Follow the Network Configuration guide below. Add Plug n Comply™ appliance to your DNS.
Page 23: Change Password
Installation Setup Mail Transport Agent Configure the Plug n Comply™ appliance to accept email from the mail servers on your network. Setup Mail Relay Agent Configure the Plug n Comply™ appliance to relay email from and to hosts on your network. Restart PnC Web Server Restart Plug n Comply™...
Page 24: Default Gateway
Installation IP Address Static IP address assigned to the Plug n Comply™ appliance. Netmask Netmask of the local network. Default Gateway Default gateway of the network. Host Name Host name of the Plug n Comply™ appliance. NOTE: this hostname has to be a fully qualified hostname it must be added to your local DNS server.
Page 25 The mail relay host will deliver mail on behalf of the Jatheon Appliance if the appliance is not allowed to use the internal mail transfer agent to deliver mail directly to destinations.
Page 26: Web Configuration
Installation Relay Rules Each relay rule specifies the domain to accept the relayed email for and the IP to forward all the email to. In the example above, all of the email received for plugncomply.com will be relayed to 192.168.1.103. A copy of each message will be saved to the archive.
Page 27 Installation Select the Administrator login by clicking on the green user icon on the login screen and log in with the following credentials: Username: plugncomply@jatheon.com Password: jatheonpnc Once logged in, the administrator is presented with the System screen from which all of the Plug n Comply™ system services can be controlled.
Page 28: Email Address
Installation Company Name Your organization name, to be used in compliance related emails Plug n Comply™ sends out. Company Website URL to your website, to be used for linking your name to the website. Domains Provide a comma separated list of domains that are considered to be part of the organization.
Page 29 Please make sure to click “Save Configuration” button located in the Configuration Details window after each change. LDAP Synchronization Jatheon Plug n Comply™ series of appliances support integration with LDAP directories such as Active Directory or Novell eDirectory. To configure LDAP you need the following information:...
Page 30: Ldap Configuration
Installation LDAP Configuration Click on Users button, LDAP tab and then click New button. Fill out all the fields then click on the Save button. Fill out all of the fields: Connection name This is a unique name for this connection. You can set up multiple connections to connect to multiple OUs.
Page 31 Installation Once the new connection is set up, you will see the LDAP screen again. Choose the new LDAP connection and click on Connnect button. The user list will be displayed. Select the users you want to import and the click on Import User.
Page 32 Installation LDAP users or passwords are periodically updated and the changes to LDAP can be automatically synchronized with the Plug n Comply™ appliance by setting up the LDAP Synchronization rule on the appliance: Click on the Schedule button and select the Synchronize LDAP task, then click on Edit button.
Page 33 Installation Choose the connection you created in the previous step and click on Save button. Select Enabled in the status dropdown and click on Save button. Your LDAP configuration is now complete. Any users you imported will have access to the Plug n Comply™ appliance immediately. Please note that the Plug n Comply™...
Page 34: Outlook Plugin
Inbox in Outlook that points to the user interface on the Plug n Comply™ appliance. Jatheon Outlook plug-in can be used to automatically roll out the plug-in to multiple users on the Windows network. It is packaged in a single EXE file and does not require Outlook to be closed.
Page 35: Sniffing Configuration
Installation Sniffing Configuration Sniffing is rarely used as most of the modern mail platforms use journaling. Journaling and sniffing can be used at the same time if desired. Sniffing is done at the network egress point, usually at the edge router or switch. The router or switch is required to support port mirroring (or port monitoring).
Page 36: Microsoft Exchange 2007
Installation Microsoft Exchange 2007 Microsoft Exchange offers a native email journaling functionality that is not enabled by default. To enable journaling in Microsoft Exchange 2007 follow the steps below: Open the Exchange Management Console, click on Recipient Configuration then Mail Contact. Plug n Comply Installation Guide...
Page 37 Installation The new mail contact with the external email journalmaster@<FQDN>. The FQDN is the fully qualified domain name of the Plug n Comply™ appliance. This is effectively the email that all of the journaled email from Microsoft Exchange will be forwarded to. Plug n Comply Installation Guide...
Page 38: Microsoft Exchange 2003
Installation In the Exchange Management Console click on Configuration then Hub Transport, and click on the Journaling tab. Right click and select new Journal Rule. Add the contact user which you created before in the Send Journal reports to email address box. Microsoft Exchange 2003 Microsoft Exchange offers a native email journaling functionality that is not enabled by default.
Page 39 Installation The procedure outline is: Create a new mail store Create a SMTP contact Create a journaling user account Set up the server side rule to forward all mail from the user to the contact Enable automatic forwarding Enable envelope journaling Enable standard journaling Create a new mail store Use the Exchange management Console to create a new mail store.
Page 40 Installation Create the journaling user • Create an Exchange user in a mailbox store different from the one that is to be journaled: • Go to Active Directory Users and Computers. Select the special OU -> right click-> new-> user •...
Page 41 Installation Create a SMTP contact • Go to Active Directory Users and Computers. Select the special OU -> right click-> new -> contact • In the first New Object - Contact dialog box, enter a name and a display name for the custom SMTP recipient, and then click Next. •...
Page 42 Installation Setup server-side rule to forward messages: • In outlook 2003 , set up the journaling user account as the exchange email account • In Outlook 2003, click Tools, and then click Rules and Alerts. • On the first page of the Rules Wizard, select Start from a blank rule, and then click Next.
Page 43 Installation Edit section, click people or distribution list. • In the Rule Address dialog box, select the custom SMTP recipient you created earlier, click To, and then click OK. • On the third page of the Rules Wizard, in the Select actions(s) section, select move it to the specified folder.
Page 44 Installation Enable envelope journaling Obtain the Email Journaling Advanced Configuration tool (Exejcfg.exe), download the Exchange Server All-In-One Tools package at Exchange Server All-In-One Tools Download. The Email Journaling Advanced Configuration tool can be used in Exchange 2000 Server environments and Exchange Server 2003 environments.
Page 45 Installation You can use exejcfg with any of the parameters in the following table. Parameters for exejcfg tool Parameter Description Enables envelope journaling Disables envelope journaling Lists the envelope journaling setting—whether envelope journaling is enabled or disabled. Provides the list of options and a short help.
Page 46: Novell Groupwise
Lotus Notes Lotus notes mail server requires Jatheon Journaling Plug-in (JJP) to be installed and configured on the Lotus Notes server. Once in place, JJP will forward both internal and external inbound and outbound email to the Plug n Comply™...
Page 47: Bloomberg
FQDN>. Bloomberg To setup Bloomberg email archiving on the Jatheon Plug n Comply appliance first activate your daily archive account through the Bloomberg administration user interface. Bloomberg will provide to you a FTP link with a username and password.
Page 48 Installation Click the “ Configure” button beside the “Bloomberg Download” sub-task. Fill in the Hostname, Username, and Password fields, and click Save. Plug n Comply Installation Guide...
Page 49 Installation Set the status of this task to “ Enabled”. Once all of the above is done, click the Save button. The system will then start downloading Bloomberg mails everyday at 4pm. Plug n Comply Installation Guide...
Page 50: Support
EST. We can be reached by emailing support@jatheon.com or by calling 1-888-JATHEON in North America or +1-416-840-0418 from anywhere else. Additional user information is avaliable in Jatheon’s User Guide - this is avaliable online at www.jatheon.com. Plug n Comply Installation Guide...
Page 52 8 Wellington Street East, Mezzanine Level, Toronto, Ontario, CANADA, M5E 1C5 Tel: 416.840.0418 | 1.888.JATHEON (1.888.528.4366) | Fax: 416.849.9971 | info@jatheon.com | www.jatheon.com...