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memjetr SFP Mac OS X User Manual

Mac os x user guide
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Memjet SFP
Mac OS X User Guide
23-9-1-5-4-4_Mac v4.0
12 July 2011

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  • Page 1 Memjet SFP Mac OS X User Guide 23-9-1-5-4-4_Mac v4.0 12 July 2011...
  • Page 2 Read this before you go any further The following symbols are used in this document to highlight warnings, potential hazards, or best practice procedures, and have the following meanings: Danger – potential risk of personal injury, including electrical shock, burns etc. Warning –...
  • Page 3 • Safety Risk to personal safety Do not disassemble any part of your printer. Electrical shock hazard. There are no user-repairable parts inside your printer. Disassembly of any part of your printer will void all warranties. Keep your printer well away from all heat sources and flammable substances. Fire hazard. Switch your printer off immediately and unplug the power cord from the wall socket if: •...
  • Page 4 • paper with any staples or pins in it. Clear paper jams promptly To avoid further problems, attend to all paper jams and any other cause of printer failure promptly. Avoid large temperature variations Install your printer in a protected location away from direct sunlight, open windows or any other places subject to temperature extremes.
  • Page 5 Getting the best out of your printer Turning off power to your printer Your printer is best left powered on when you are not using it. However, if the printer will not be used over an extended period of time (e.g. a couple of weeks), it should be turned off using the Power On/Off button.

  • Page 6: Table Of Contents

    • Contents Getting to know your Memjet printer What is in the Box Main components Printer Printhead cartridge Ink tanks Features Control Panel Connector bay Setting up your printer Unpacking your new printer Locating the printer Installing the ink tanks Installing the printhead Loading paper Loading A4/Letter size paper...

  • Page 7: Memjet Maintenance

    Cancelling a print job Using print options Printer presets Page orientation Custom paper sizes Multi-page (N-up) Two-sided Booklets About resizing Using the manual feed tray Common printer messages and alerts Paper Out Ink low Out of ink Paper jam Managing your printer Accessing the Toolbox application For a local printer For a networked printer...
  • Page 8 Restoring print quality Printhead cleaning via the User Maintenance button Printhead cleaning using the Toolbox Resetting original configuration settings Factory default printer settings Factory default print options Supplies and accessories Paper Recommended paper Choosing the right paper Paper storage and handling Sourcing new ink Ink storage and handling Replacing ink tanks...

  • Page 9: Specifications

    Error/operational status messages Control Panel status messages Status messages Specifications Appendices Relocating your Memjet printer Local relocation Remote relocation Unpacking your printer Repackaging your printer Notices and Regulatory statements 12 July 2011 - v4.0 Confidential. Page 9 of 99...

  • Page 10: Getting To Know Your Memjet Printer

    • Getting to know your Memjet printer • What is in the Box When you open the box containing your new Memjet printer, you will find the following: A Quick Start guide The Memjet printer A power supply and power cord A Memjet printhead cartridge Ink Tanks in their Blister Pack.

  • Page 11: Main Components

    • Main components Use this section as a reference when reading this document. It identifies and locates the components that will be mentioned throughout the rest of this document. • Printer Front view Printer cover Paper tray Output tray Control panel Paper stop Cooling vents Paper tray...
  • Page 12 Rear views Manual feed tray closed Recessed connector bay Rear access door latch Manual paper feed tray Rear access door Paper feed Open tab Manual feed tray open Manual paper feed tray Paper guide Rear access door Paper feed Open tab 12 July 2011 - v4.0 Confidential.
  • Page 13 Internal view Printer cover Printhead Ink tank (in slot) Printhead latch Ink tank slot lid (open) Ink tank slot (showing coupling) Fluidic couplings Ink tank slot lid (closed) 12 July 2011 - v4.0 Confidential. Page 13 of 99...

  • Page 14: Printhead Cartridge

    • Printhead cartridge 1 & 10 Handles Foil vacuum bag Nozzles protective tape Cardboard packing box 3 & 8 Protective cover Flaps Cover retaining clip Protective cover Electrical contacts tape 12 July 2011 - v4.0 Confidential. Page 14 of 99...

  • Page 15: Ink Tanks

    • Ink tanks Ink tank blister pack Upper pull tab 12 July 2011 - v4.0 Confidential. Page 15 of 99...

  • Page 16: Features

    • Features The features of the printer that you will use most frequently are highlighted in this section. • Control Panel The Control Panel has three control buttons along with nine indicator lamps to communicate printer status information. The Power On/Off and OK/Resume buttons are also backlit, as shown below. Paper Jam lamp Power lamp OK/Resume button...

  • Page 17: Connector Bay

    • Connector bay Recessed connector bay Ethernet port Power socket and cable USB port and cable 12 July 2011 - v4.0 Confidential. Page 17 of 99...

  • Page 18: Setting Up Your Printer

    • Setting up your printer Printer installation consists of : • Removing your printer from its packaging. • Installing it on a desktop (see page 20). • Powering up your printer (see page 20). • Installing the ink tanks (see page 20). •...
  • Page 19 Removing the paper picker stay Before loading any paper into the paper tray for the first time, remove the packing material used to lock the paper picker during transport. DO NOT dispose of this packing material. Should you need to repackage the printer for transportation to a remote site you will need to re-use this to avoid damage to the paper picker.

  • Page 20: Locating The Printer

    • Locating your printer Your printer must be located on a firm, flat level surface. Failure to do so may cause leaking of ink in the printer and onto surroundings, possibly resulting in a damaged and unusable printer. Space requirements To ensure proper access to the printer and adequate ventilation during use, refer to the figure below for the various clearances required on each side of the printer.
  • Page 21 Remove the upper pull tabs attached to each ink tank (see the Ink tanks section on page 15) before inserting the tanks into their slots on the printer. Save the upper pull tab by sticking it on the front of the corresponding ink tank as shown. This will be used to re-seal the ink tank vantilation hole on the top of the ink tank when you remove the ink tank for transportation (see Remote relocation...
  • Page 22 The color ink supply lamps on the control panel will continue to blink throughout this process. This is normal. You can now proceed with the installation of the printhead cartridge. 12 July 2011 - v4.0 Confidential. Page 22 of 99...

  • Page 23: Installing The Printhead

    • Installing the printhead cartridge Your Memjet printer cartridge is a delicate micro-electrical-mechanical device and should be treated with due care to avoid degradation of print quality. DO NOT touch the printhead cartridge ink couplings, nozzle surface or the electrical contacts when installing the printhead cartridge.
  • Page 24 Remove the fluidic cap protectors from the two fluidic couplings. Open the end of the printhead package outer box and slide out the foil bag. Inspect the integrity of the foil vacuum sealing. The foil bag should be formed tightly to the contours of the printhead cartridge as shown above.
  • Page 25 • Release the clip retaining the cover near the centre of the printhead cartridge (3). • Carefully remove the protective cover (4). Remove the protective strip from the electrical contacts. While holding the printhead cartridge by the handle with one hand, grasp the pull tab with the other hand and, slowly and carefully, peel back the plastic strip covering the electrical contacts.
  • Page 26 Remove the protective strip from the printhead nozzles. While holding the printhead cartridge by the handle with one hand, grasp the pull tab with the other hand and slowly and carefully peel back the plastic strip covering the printhead nozzles. Maintain an angle of no less than 45° with the printhead surface when pulling on the strip.
  • Page 27 When the printhead cartridge is fully inserted into the printer rotate it to a vertical position as shown. Slowly close the printhead latch. The fluidic couplings should advance and seal to the printhead cartridge. Close the printhead latch. When the printhead latch is closed, the printer will prime, clean and cap the printhead automatically.

  • Page 28: Loading Paper

    • Loading paper Your Memjet printer has one paper tray, which may be removed from the main body of the printer as shown in Paper tray on page 11. The paper tray is designed to hold only the following paper sizes: •...

  • Page 29: Loading Us Legal Size Paper

    Ensure the maximum number of sheets in the paper tray does not reach any higher than the protruding lip on the Paper Width guide as shown here. Figure 2 Paper tray loaded to its maximum capacity Grip the top of the Paper Length guide with thumb and forefinger and squeeze the two tabs together to unlock it.
  • Page 30 Select your paper from one of the recommended paper types (See Recommended paper on page 79). Remove the paper tray from the printer ensuring that any packing material has been removed (see Figure 1). Extend the length of the paper tray by pinching the release clips (see Figure 3) and pulling out the paper tray extender section.
  • Page 31 chosen does not feed well from the paper tray use the manual feed tray, at the rear of the printer. Paper up to US Legal size that cannot be loaded in the paper tray should be printed via the manual feed at the rear of the printer. See Using the manual feed tray on page 56 for instructions.

  • Page 32: Installing Printer Drivers

    • Installing printer drivers This section describes the installation of the latest Memjet printer drivers on your Mac. Always use the latest Memjet printer CD to install your printer drivers. Setting up a Memjet printer driver for the Mac consists of: •...
  • Page 33 If you are installing a Networked printer make sure both your Mac and the printer are connected to the network. Insert the latest Memjet printer driver CD in your Mac. The CD icon should show up on your screen. Double click on the CD icon that appears on your screen. The contents of the CD will be displayed in a window.
  • Page 34 A License Agreement window will be displayed. If you concur with the license conditions, click Continue, then Agree in the next window, to continue. You are then informed of the size of the printer driver software. Click Continue. Depending on whether this is the first time you are installing or not, this window may not appear. 12 July 2011 - v4.0 Confidential.
  • Page 35 The Standard Install screen provides options to install part of the driver or change the location where the printer driver is loaded. Unless you have been directed otherwise you should not change the install location. If you are installing a local, USB-connected printer simply Click Install and go to Step on page36.

  • Page 36: Updating Firmware On Your Memjet Printer

    Irrespective of your choice about firmware updates, the host driver software will continue to load on your Mac, and successful installation will be communicated to you via a window similar to the one shown below. At this point DO NOT disconnect or switch off your USB-connected printer. The installation may not be finished if a firmware update is necessary.

  • Page 37: Adding Printers

    You will be asked to confirm that you wish to update the firmware of networked printers. This window will not be displayed in the case of a USB printer. Click Yes to confirm your choice. The firmware in the printer you selected will be updated only if the firmware on your CD is later than the one in the printer.

  • Page 38: Adding A Local Memjet Printer

    • Adding a local Memjet printer There are two methods you can use to add a local Memjet printer connected via USB. Method 1 – automatic To add a local Memjet printer after you have installed the drivers simply unplug the USB cable and plug it back in again.

  • Page 39: Adding A Networked Memjet Printer

    Click the Add Printer button (+). Select Default, the topmost left icon in the dialog that pops up. You should see a list of printers similar to that shown below. Select the USB printer from the list, as shown above. Make sure the Print Using field shows Memjet Office Printer along with version information.
  • Page 40 Click on Add Printer (+) at the bottom of the Printers pane. The Add Printer dialog will be displayed, showing a list of all the printers in your network, as shown below. If the dialog on your screen does not match that shown below, ensure the Default icon is selected, at the top left of the dialog.
  • Page 41 Your new printer will be displayed in the Printers pane of the Print & Fax dialog, as shown. It is recommended that you test your printer when it is ready to print. If there is a problem printing, a a printer icon will appear in your Dock, informing you of the fact 12 July 2011 - v4.0 Confidential.
  • Page 42 Using IP address This method requires you to know the IP address of your Memjet printer. This would normally be supplied to you by your support personnel. If you wish to use this method without reference to a support personnel, see Identifying your printer on page 85 for an explanation of how to obtain your Memjet printer’s IP address.
  • Page 43 Click the Protocol arrow and select HP Jetdirect – Socket. Key in the IP address of your printer in the Address field. Click the Print Using arrow and select Select Printer Software. From the resulting window (shown here) select the appropriate Memjet Office Printer in the list. To narrow down the number of printer software drivers listed, type “Memjet”...

  • Page 44: Printing With Memjet

    • Printing with Memjet The OS X 10.6 print architecture has standardised numerous print options and contains context-sensitive Help text to help you navigate these options. This section contains Memjet-specific information you will need to obtain an optimum printout, but will point you to the built-in OS X context-sensitive Help for further information on standard options.

  • Page 45: Choosing Your Paper

    • Choosing your paper Check that you have the appropriate paper for the task. The Memjet printer has been designed to print on plain paper but more demanding documents may require higher grade paper. Always test your paper first to see if it meets your expectations. To find out more about paper selection, see the Paper section on page 79.

  • Page 46: On The Printer

    On the printer Press the Stop/Cancel button on the printer Control Panel. This will cancel only the job currently being processed. It will not cancel any other jobs that may have been sent to the printer. On your Mac Double click the printer icon in the Dock whilst the print job is running. A Memjet Office Printer window similar to the one shown below will be displayed.

  • Page 47: Using Print Options

    • Using print options You may issue a Print command from any OS X application. Print commands will bring up a print options dialog box, which will allow you to choose the printer and customise the printout. The features available in such dialog boxes may vary according to the application. In this section we will use the ubiquitous Preview application print options dialog box.
  • Page 48 The Print Preview pane The Print Preview pane in the upper left displays a graphical representation of the document as it would look when printed using the currently selected print options. Below that graphic are a set of controls that allow you to page through the document one page at a time or move immediately to its beginning or end.

  • Page 49: Printer Presets

    Variable pane The area under the horizontal line topped by the Preview button can contain a number of different options overlayed in that pane. To see the available options click on the Preview arrow. A print options pop-up menu similar to the one shown below should be displayed. The options that will be covered in this document and that pertain to your Memjet printer options are: •...

  • Page 50: Page Orientation

    Click Preview in your print dialog box. This will display a print preview of your document. Select File > Print in your Preview menu. Click the Help icon in that print dialog. Navigate to: Saving a group of print options as a preset. Print dialog Help The print dialog will contain a Help icon, in the form of a circled question mark as shown.

  • Page 51: Multi-Page (N-Up)

    Using the manual feed tray on page 56 for instructions on setting up and feeding paper into the manual feed tray. To print on custom sized paper: Open a document in Preview. Select your Memjet printer, click the Preview arrow and select Paper Handling from the print options pop-up menu.

  • Page 52: Two-Sided

    The largest paper size you can print on is US Legal. • Two-sided Two-sided printing produces a more compact document, allowing you to cut down the amount of paper you use. Although your Memjet printer is not equipped with an automatic duplexing mechanism, you can still print on both sides of each sheet by manually re-inserting a batch of printed sheets into the paper tray.

  • Page 53: Booklets

    Follow the instructions in the message window. • Remove the printed sheets from the output tray • open the paper tray • insert the printed pages back on top of any other paper in the paper tray. DO NOT change the orientation of the paper as you do so. For best results ensure the printed pages are dry and very flat before re-inserting them into the paper tray.
  • Page 54 For example, try this: Open a document of at least eight pages in Preview. Select File > Print. Select your Memjet printer and select Pages From 1 to 8 in the Common pane. Select Printer Features from the Preview print options pop-up box. Click on the Booklet arrow and select Booklet Left Binding from the pop-up window as shown.

  • Page 55: About Resizing

    Follow the instructions in the printer queue window. • Remove the printed sheets from the output tray open the paper tray • • insert the printed pages back on top of any other paper in the paper tray. DO NOT change the orientation of the paper as you do so.

  • Page 56: Using The Manual Feed Tray

    When using the Preview application, DO NOT use the Scale option in the Preview pane. Use only custom size paper see Custom paper sizes on page 50. • Using the manual feed tray The manual feed tray, found at the rear of the printer as shown here, is intended to handle paper which cannot be fed from the paper tray.
  • Page 57 To see the instructions, click on your Memjet printer icon in the Dock and enlarge the window until your can see the text as shown in the following illustration. The printer will accept paper from the manual feed tray for a limited period of time. If the Manual Feed lamp stops flashing you will need to re-send the document to the printer.
  • Page 58 Feed the sheet all the way into the printer. Release the sheet when the paper feed picks the sheet and drags it forward. If your printout requires more sheets, the manual feed lamp will light on the Control Panel again and the OK/Resume button will blink. The message in your print queue window will change as shown.

  • Page 59: Common Printer Messages And Alerts

    • Common printer messages and alerts Should your printout not complete satisfactorily, a bouncing Memjet print icon will appear in your Dock along with a warning symbol. More information on the cause of the problem may be gained by clicking on the Memjet print icon to bring up the printer queue window. •...

  • Page 60: Ink Low

    Your Memjet printer will not signal an empty paper tray until it is asked to print. Action Required: To remove these alerts, simply refill the paper tray following the instructions in Loading paper on page 28. When you re-insert a paper tray containing some paper back into the printer: •...

  • Page 61: Out Of Ink

    You can continue to print for the moment utilising ink still in the printer , but if the ink runs out altogether your printer will halt and you will not be able to print until you have replaced the empty ink tank(s). When you replace the ink tank, the ink supply lamp on the Control Panel may not be extinguished for up to 30 seconds.

  • Page 62: Paper Jam

    Paper jam It is imperative that paper jams and any other cause of printer failure be attended to promptly. This is to ensure the printhead does not remain uncapped when not printing. An uncapped printhead may become dehydrated, and even unusable if left in that state for too long.
  • Page 63 You DO NOT need to switch off the printer before opening the rear door. It is quite safe to access the rear of the printer as there are NO HOT OR ELECTRICALLY CHARGED AREAS EXPOSED when the rear door is open. Open the paper tray.
  • Page 64 If you cannot see or grab the paper from the rear opening, look for a jammed sheet of paper in the paper tray area. Remove the jammed sheet carefully from the paper tray if found, taking care not to tear it. Slide the paper tray back into position.
  • Page 65 Excessive Tilt warning Do not ignore an Excessive Tilt warning! Prolonged excessive tilt can cause the printhead to deprime, giving rise to print quality problems. Your Memjet printer must be located on a flat surface. Should this not be the case you will be notified and the printer will stop printing until the error is cleared.all the ink supply lamps will light on the Control panel, and the next time you issue a print command an Alert message will be displayed as shown below.

  • Page 66: Managing Your Printer

    • Managing your Memjet printer Your Memjet printer comes with an embedded Web Server application, which will allow you to use your Web browser to query the printer for information and change some printer settings. The application which furnishes these facilities is called the Toolbox application. Toolbox information pages allow you to: •...
  • Page 67 Select a local Memjet printer and then Options and Supplies. A window similar to the one shown here should be displayed. Select Utility.> Open Printer Utility. Your default Web browser should open, displaying the Toolbox Device Service Selection Utility page, as shown. Select your locally connected Memjet printer.

  • Page 68: For A Networked Printer

    • For a networked printer There are two ways to access the Toolbox application on your Mac for networked Memjet printers: • Via the Show Printer Webpage button (on Bonjour-connected printers only) • Directly using the printer’s IP address Via the Show Printer Webpage button If you have connected your networked Memjet printer using the Bonjour method (see Using Bonjour on page 39) you can access the Toolbox application by the following steps.
  • Page 69 Select General > Show Printer Webpage in the resultant window. Your default Web browser should open, displaying the Toolbox Home Page as shown. There may be minor variations in layout depending on your printer supplier and the browser you are using. Directly using the printer’s IP address If you know the printer’s IP address you can access the Toolbox application directly.

  • Page 70: Toolbox Information Screens

    • Toolbox information screens The following information is currently available through the Toolbox information screens. Navigation instructions all commence from the Toolbox Home Page. Supplies information The Supplies Information page shows a summary of your current ink and printhead pages. To access the Supplies page from the Home Page click Supplies Info.

  • Page 71: Ink Details

    Ink details An information page for each ink color is provided. Each page shows the amount of ink remaining(accurate to about 5%), ink tank information and your ink tank supplier’s Web page. To access an Ink detail information page from the Home Page, navigate to the Supplies page, then click one of the Ink Level links or select one of the Ink Details color from the Select a Supplies Page arrow.

  • Page 72: Toolbox Settings Screens

    • Toolbox settings screens Using these screens, various printer and network settings may be viewed, and some settings changed. General Settings The printer configuration settings information provided on this screen may be required when you are seeking support. Using this screen you may also change the language used in all Toolbox screens. To do this click the Language arrow and select your language, then click Save.

  • Page 73: Ip Configuration Settings

    Do not change these settings without reference to your support personnel. IP Configuration settings This screen allows you to view and change IP configuration settings on your printer. Changing printer settings through this screen may cause your printer to become unusable. To access the IP Configuration settings page from the Home Page select Network Settings, then click the Select a Network Configuration Page arrow and select IP Configuration.

  • Page 74: Toolbox Troubleshooting Screens

    • Toolbox Troubleshooting screens The following screens may help in troubleshooting problems with your Memjet printer. Event Log Your Memjet printer logs errors into a special buffer in printer memory. The Event Log screen displays any errors logged by the printer as it responds to your commands, or performs maintenance functions.

  • Page 75: Maintenance

    Maintenance The Maintenance page allows you to clean the printhead and print various diagnostic pages that can be useful in determining printer problems and helping to solve them. To access the Maintenance page from the Home Page select Maintenance. For information on how and when to use the various Clean Printhead buttons refer to Printhead cleaning using the Toolbox on page 77.

  • Page 76: Memjet Maintenance

    • Memjet maintenance Your Memjet printer does not require any user intervention for routine maintenance. Maintenance is generally automatic and carried out in the background, and interrupted by any print commands, which have precedence. There is only one exception to this, when the printer enters an extended cleaning function. See Extended maintenance activity below.

  • Page 77: Printhead Cleaning Via The User Maintenance Button

    Printhead cleaning via the User Maintenance button If you are next to the printer you can clean the printhead using the User Maintenance button. To perform a manual printhead clean: Lift the printer cover. Press the User Maintenance button as shown. The printer will execute an initial printhead wipe sequence which should remove the cause of any streaking.

  • Page 78: Resetting Original Configuration Settings

    • Resetting original configuration settings • Factory default printer settings If, for any reason, you need to reset the printer settings back to their factory defaults, press the Cancel button on your printer’s Control Console until the Attention lamp flashes once. This should take 30 seconds.

  • Page 79: Supplies And Accessories

    • Supplies and accessories This section contains information about: • paper, inks and other consumables that are suitable for your Memjet printer • how to replace consumables • how to care for them to get the best out of your printer. For information on sourcing new ink tanks or printheads contact your supplier.

  • Page 80: Choosing The Right Paper

    • Choosing the right paper Use one of the recommended paper types listed above. If you need to use different paper contact the supplier of your Memjet printer. Paper types not recommended Treated paper is not recommended for use in your printer. Do not use paper that is: •...

  • Page 81: Ink

    • Ink You must use only Memjet-compatible ink in your Memjet printer. The ink comes in cartridges which are configured for a specific type of ink and this information is used by Memjet software when printing on various paper. • Sourcing new ink Contact your supplier to source new ink tanks.

  • Page 82: Printhead Cartridge Storage And Handling

    • Printhead cartridge storage and handling Once installed, your printhead cartridge should remain in the printer. Removing the printhead cartridge is not recommended, even while transporting the printer. If you need to remove the printhead cartridge and store it for any specific reason, protect the printhead cartridge at all times from contamination by air-borne or surface contaminants such as dust or fibres.
  • Page 83 Always lift the printhead latch as far as possible. It should be vertical when fully opened. Grasp the printhead cartridge by the handles and rotate the printhead cartridge towards the latch to disengage it, as shown. Gently lift the printhead cartridge away from the printer as shown. Lift until the old printhead cartridge is clear of the printer.
  • Page 84 Always consider the environment when disposing of printheads. Follow your supplier instructions to ensure you are conforming to local regulations. • Accessories There are currently no accessories for the Memjet printer. 12 July 2011 - v4.0 Confidential. Page 84 of 99...

  • Page 85: Troubleshooting

    • Troubleshooting This section contains a set of error conditions you may experience in various situations, and suggestions for how to deal with such errors. Should the suggestions found in this section not fix the problems you may be encountering, contact support personnel.

  • Page 86: Initial Checks

    You will find both Device serial number and IP address on this page, which will identify that printer uniquely. • Initial checks You should always attempt to fix any problems that may arise. This section lays out a suggested checklist you should perform before contacting support personnel. Check that: •...

  • Page 87: Excessive Tilting Of Printer

    To fix this: Check that your USB cable is connected and that the Memjet printer is switched On. Check that the Power On/Off button lamp on the Control Panel is lit and not flashing. Install the printer drivers again (see Installing printer drivers on page 32).
  • Page 88 Re-loading paper Paper reams can sometimes have one or more sheets sticking together at the edges. Similarly, paper dust may be present and noticeable on sheet edges or surfaces. These issues may give rise to mis-picking. To minimise mis-picking re-load the paper tray, following these directions: •...

  • Page 89: Paper Jams Due To Paper Curl

    Paper jams due to paper curl When printing heavy graphics, the speed of your Memjet printer may cause the paper to curl in the output tray of your printer. This curl may cause a paper jam in the output tray. To minimise the chance of this occurring: •...

  • Page 90: Persistent Warning Message In Os X 10.5

    in such a way that even simple-looking documents may generate a large amount of data. Older Macs may be particularly subject to this isse. Similarly, delivering that data stream to your Memjet printer can require considerable bandwidth, and a slow or overloaded network connection may give rise to similar symptoms. If you are printing to a local Memjet printer, make sure it is connected via a USB 2.0 (Hi-speed) connection.

  • Page 91: Error/Operational Status Messages

    • Error/operational status messages This section lists all the status messages that you can encounter when using your Memjet printer. Status messages can be conveyed both on your Memjet printer Control Panel and in Alert messages on your Memjet print queue window. In some situations both avenues are used together.

  • Page 92: Status Messages

    • Warning – recoverable error state requiring your intervention. • Fatal error – if you encounter these errors contact support personnel. Message Type Message Description Control Panel lamp configuration User Intervention Required Paper Jam Paper Jam lamp blinking + OK/Resume lamp blinking (User action required to Paper out Paper Out lamp blinking...

  • Page 93: Message Text

    Message text Suggested action Incorrect Cyan Ink Tank Remove ink tank, clean electrical contacts and re-seat it. Incorrect Yellow Ink Tank Remove ink tank, clean electrical contacts and re-seat it. Incorrect Magenta Ink Tank Remove ink tank, clean electrical contacts and re-seat it. Incorrect Black Ink Tank Remove ink tank, clean electrical contacts and re-seat it.

  • Page 94: Specifications

    • Specifications Printing Secure ink management ensures correct ink used Ink tracking Normal - 60 ppm (1600 dpi x 800 dpi) Bi-directional ink status monitoring in Speed printer and driver Best - 30 ppm (1600 dpi x 1600 dpi) Paper tray - A4, US Letter and US Legal Single Memjet printhead Paper sizes Printhead Cartridge...

  • Page 95: Appendices

    • Appendices • Relocating your Memjet printer Once your printer is set up and working to your satisfaction you should not move it but leave it connected and switched on for best performance. If you need to move it to another location in the house or in your office, read the section labelled Local relocation, below.
  • Page 96 Wrap each ink tank in clean, lint-free absorbent material and place them in a sealed plastic bag as a precaution against any spillages during transport. DO NOT remove the printhead before re-packaging the printer. The printhead is best left in the printer during transport.

  • Page 97: Unpacking Your Printer

    • Unpacking your printer This section provides a simple visual guide to unpacking your new Memjet printer. Setting up your printer on page 18 for detailed information on how to proceed after unpacking. 12 July 2011 - v4.0 Confidential. Page 97 of 99...

  • Page 98: Repackaging Your Printer

    • Repackaging your printer This section provides a simple visual guide to repackaging your printer for transport, as discussed in Remote_relocation on page 95. 12 July 2011 - v4.0 Confidential. Page 98 of 99...

  • Page 99: Notices And Regulatory Statements

    • Notices and Regulatory statements This is a place-holder for Certificates and Statements to be inserted (as appropriate) by Brand Partner(s). • Edition Notice • FCC Compliance • European Community • WEEE directive • Industry Canada • Environmental Protection 12 July 2011 - v4.0 Confidential.

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