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END USER LICENSE AGREEMENT The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use with) Juniper Networks software. Use of such software is subject to the terms and conditions of the End User License Agreement (“EULA”) posted at http://www.juniper.net/support/eula.html .
Objectives This guide describes hardware components and installation, basic configuration, and basic troubleshooting procedures for the Juniper Networks AX411 Access Point. It explains how to prepare your site for access point installation, unpack and install the hardware, power on the access point, perform initial software configuration, and perform routine maintenance.
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AX411 Access Point Hardware Guide Table 1: Notice Icons Icon Meaning Description Informational note Indicates important features or instructions. Caution Indicates a situation that might result in loss of data or hardware damage. Warning Alerts you to the risk of personal injury or death.
About This Guide Table 2: Text and Syntax Conventions (continued) Convention Description Examples | (pipe symbol) Indicates a choice between the mutually broadcast | multicast exclusive keywords or variables on either (string1 | string2 | string3) side of the symbol. The set of choices is often enclosed in parentheses for clarity.
AX411 Access Point Hardware Guide Documentation Feedback We encourage you to provide feedback, comments, and suggestions so that we can improve the documentation. You can send your comments to , or fill out the documentation feedback form at techpubs-comments@juniper.net . If you are using e-mail, be http://www.juniper.net/techpubs/docbug/docbugreport.html...
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About This Guide Join and participate in the Juniper Networks Community Forum: http://www.juniper.net/company/communities/ Open a case online in the CSC Case Manager: http://www.juniper.net/cm/ To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/ Opening a Case with JTAC You can open a case with JTAC on the Web or by telephone.
AX411 Access Point. Figure 1: AX411 Access Point The AX411 Access Point is managed by a services gateway in the SRX200 line (SRX210, SRX220, or SRX240) or an SRX650 Services Gateway. You manage and configure access points through the command-line interface (CLI) and J-Web interface of the services gateway.
Deploying WLANs with AX411 Access Points on page 4 Documentation AX411 Access Point Physical Specifications on page 6 AX411 Access Point Front Panel and LEDs on page 9 AX411 Access Point Rear Panel on page 10 Deploying WLANs with AX411 Access Points...
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Chapter 1: Introduction to the AX411 Access Point Figure 2: Typical WLAN Deployment Inte rne t Figure 3 on page 5 shows a WLAN deployment in which four AX411 Access Points are connected to an EX4200 Ethernet switch that is connected to an SRX210 Services Gateway.
AX411 Access Point Description on page 3 Documentation AX411 Access Point Physical Specifications on page 6 AX411 Access Point Front Panel and LEDs on page 9 AX411 Access Point Rear Panel on page 10 AX411 Access Point Physical Specifications Table 4 on page 6 lists the physical specifications of the AX411 Access Point.
AX411 Access Point Features on page 11 AX411 Access Point Front Panel and LEDs Figure 4 on page 9 shows the front panel and LEDs of the AX411 Access Point. Figure 4: AX411 Access Point Front Panel and LEDs Table 5 on page 10 describes the front panel features of the access point.
Locking screw for securing the access point to the optional mounting bracket for wall or overhead installations Related AX411 Access Point Front Panel and LEDs on page 9 Documentation AX411 Access Point Features on page 11 AX411 Access Point Features...
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Telnet, SSH, or J-Web CLI terminal Network and Security Manager (NSM) Related AX411 Access Point Front Panel and LEDs on page 9 Documentation AX411 Access Point Rear Panel on page 10 AX411 Access Point Features on page 11...
Site Preparation Checklist for the AX411 Access Point on page 15 General Site Guidelines for Installing the AX411 Access Point on page 17 Tools and Parts Required to Install the AX411 Access Point on page 17 AX411 Access Point Setup Overview on page 18...
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AX411 Access Point Hardware Guide Table 9: Site Preparation Checklist for the AX411 Access Point Installation (continued) Item or Task For More Information Performed By Date Notes Wall Installation Obtain the required wall mount bracket. Verify that the area “AX411 Access Point Physical selected meets the Specifications”...
AX411 Access Point Setup Overview After you have prepared your installation site, you are ready to unpack and install the AX411 Access Point. It is important to proceed through the installation process as described Table 10 on page When you install the access point as described in...
Documentation Verifying Parts Received with the AX411 Access Point The AX411 Access Point shipping carton contains a packing list that includes all parts and accessories available with the device. Check the parts in the shipment against the items on the packing list. The packing list specifies the part numbers and descriptions of each part in your order.
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AX411 Access Point Hardware Guide Table 11: Parts List for the AX411 Access Point Component Quantity Access point Antennas Juniper Networks Product Warranty End User License Agreement AX411 Access Point Getting Started Guide Security Products Safety Guide Juniper Compliance Form Letter...
Installing the AX411 Access Point on a Flat Surface You can install the AX411 Access Point on a desk, on a table, or on another level surface. The device is shipped with rubber feet attached. The rubber feet are necessary to stabilize the device on the surface.
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Attaching the AX411 Access Point to a Mounting Bracket Installed on a Wall To attach the AX411 Access Point to its mounting bracket: If you are installing the AX411 Access Point on a wall above a suspended ceiling, first remove the plastic cover from the access point as described in “Removing the AX411...
(opposite side) Installing the AX411 Access Point in an Overhead Enclosure This procedure describes how to install the AX411 Access Point in a typical overhead enclosure, in this case the Oberon Wireless model 1052-00 enclosure with 34–ZDUAL antennas. For installation in other overhead enclosures, see the specific instructions provided with the enclosure.
Figure 8: Installing the Mounting Bracket in an Overhead Enclosure Attaching the AX411 Access Point to a Mounting Bracket in an Overhead Enclosure To attach the AX411 Access Point to a mounting bracket installed inside an overhead enclosure: Locate the two pins protruding from the underside of the access point.
Engage pins in slots Tighten captive screw (opposite side) Connecting External Antennas to the AX411 Access Point For overhead enclosures with external antennas, use this procedure to connect the external antennas: If necessary, install the antennas in the enclosure. Refer to the instructions provided with the antennas and the enclosure.
Removing the AX411 Access Point Plastic Cover The decorative plastic cover of the AX411 Access Point does not meet flammability requirements for installations in environmental airspaces. The space above a suspended ceiling may constitute an environmental airspace if it is used as a plenum for the building ventilation system.
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Lift the metal chassis away from the plastic cover. Related Installing the AX411 Access Point Mounting Bracket in an Overhead Enclosure on page 26 Documentation Attaching the AX411 Access Point to a Mounting Bracket in an Overhead Enclosure on...
Connecting the AX411 Access Point to the SRX Series Device on page 33 Providing Power to the AX411 Access Point Using Power over Ethernet on page 33 Providing Power to the AX411 Access Point Using the Power Supply on page 34...
Providing Power to the AX411 Access Point Using the Power Supply on page 34 Installing the AX411 Access Point Antennas If you are not mounting the AX411 Access Point in an enclosure or other arrangement that uses external antennas, install the three antennas provided with the access point. To install the access point antennas: Locate the three antennas supplied with the access point.
Providing Power to the AX411 Access Point Using the Power Supply on page 34 Providing Power to the AX411 Access Point Using the Power Supply If you do not use Power over Ethernet (PoE) to provide power to the AX411 Access Point, you must use the power supply.
Chapter 6: Connecting the AX411 Access Point Connecting the AX411 Access Point to the SRX Series Device on page 33 Providing Power to the AX411 Access Point Using Power over Ethernet on page 33 Powering On and Powering Off the AX411 Access point The access point does not have a dedicated power switch.
This section includes the following topics: AX411 Access Point Wireless LAN Initial Software Configuration Overview on page 37 Installing Licenses for the AX411 Access Point on the SRX Series Device on page 39 AX411 Access Point Configuration Example: Layer 2 Mode (CLI) on page 40...
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DHCP on the logical interface for each of the built-in ports except If the ports of your services gateway are not in their factory default configurations, see “AX411 Access Point Configuration Example: Layer 2 Mode (CLI)” on page 40 “AX411 Access Point Configuration Example: Layer 3 Mode (CLI)”...
Layer 2 or Layer 3 operation. Related Installing Licenses for the AX411 Access Point on the SRX Series Device on page 39 Documentation Connecting the AX411 Access Point to the SRX Series Device on page 33...
In the License Key Text box, type or paste the license text. Click Related AX411 Access Point Wireless LAN Initial Software Configuration Overview on page 37 Documentation Testing Connectivity to the AX411 Access Point Wireless LAN on page 46 AX411 Access Point Configuration Example: Layer 2 Mode (CLI)
Chapter 7: Initially Configuring the AX411 Access Point Wireless LAN Configure a DHCP pool with IP addresses for the access points and wireless clients: admin@srx650–tp# set system services dhcp pool 192.168.1.0/24 address-range low 192.168.1.2 high 192.168.1.254 Configure the VLAN with an ID number and designate its Layer 3 interface as the interface you created in Step 5: admin@srx650–tp# set vlans vlan-trust vlan-id 3...
Commit your changes: admin@srx650–tp# commit commit complete Configuring AX411 Access Point Country-Specific Settings Under most circumstances, you do not need to set any country-specific settings in order to install, configure, and use the access point. However, the following two access point...
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Chapter 7: Initially Configuring the AX411 Access Point Wireless LAN With the Find your country in the country and channel support table in “AX411 Access Point Command-Line Country and Channel Support” on page 85 and write down the following: Interface The two-letter country code in the first column Whether the word “None”...
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AX411 Access Point Hardware Guide If 40 MHz channel bandwidth is not supported for the 5 GHz frequency band in your country, as indicated by an “N” in the eighth column of the table, use the following CLI command to set the 5 GHz channel bandwidth to 20 MHz. The default channel bandwidth is 40 MHz, so if the column contains “Y”...
Documentation Powering On and Powering Off the AX411 Access point on page 35 Installing Licenses for the AX411 Access Point on the SRX Series Device on page 39 Returning the AX411 Access Point to the Factory Default Settings Normally, the AX411 Access Point returns itself to factory default settings every time it restarts.
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Chapter 7: Initially Configuring the AX411 Access Point Wireless LAN To return the AX411 Access Point to factory default settings: Connect the access point’s console connector to your computer’s serial port using an Ethernet cable and the DB9-to-RJ45 adapter used to configure SRX Series Services Gateways.
Monitoring the AX411 Access Point with the Command-Line Interface on page 52 Monitoring the AX411 Access Point with the LEDs At regular intervals, check the AX411 Access Point LEDs to make sure that the access point is functional and has not encountered an error condition.
Troubleshooting the AX411 Access Point with the LEDs on page 57 Documentation Monitoring the AX411 Access Point with the Command-Line Interface on page 52 Monitoring the AX411 Access Point with the Command-Line Interface To monitor the AX411 Access Point with the command-line interface (CLI):...
Ethernet cable shorter than 328 feet (100 meters) in length. Confirm that the Ethernet cable is connected properly. Try disconnecting and then reconnecting the Ethernet cable. “Powering On and Powering Off the AX411 Access point” on page 35 for more information. Status LED not lit...
Both access point radios will be disabled unless the services gateway has licenses for the access points. For more information, “Installing Licenses for the AX411 Access Point on the SRX Series Device” on page Related...
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AX411 Access Point Power Guidelines, Requirements, and Specifications on page 81 AX411 Access Point Wireless LAN Channels and Frequencies on page 85 AX411 Access Point Interface Cable Specifications and Connector Pinouts on page 101 AX411 Access Point Antenna Specifications on page 105...
Information This section includes the following topics: AX411 Access Point Definitions of Safety Warning Levels on page 61 AX411 Access Point General Safety Guidelines and Warnings on page 63 AX411 Access Point Fire Suppression Procedures and Equipment on page 67...
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AX411 Access Point Hardware Guide WARNING: This symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Related AX411 Access Point General Safety Guidelines and Warnings on page 63 Documentation AX411 Access Point Fire Suppression Procedures and Equipment on page 67...
AX411 Access Point Hardware Guide Do not push or force any objects through any opening in the chassis frame. Such an action could result in electrical shock or fire. Avoid spilling liquid onto the access point chassis or onto any access point component.
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Appendix A: Safety and Regulatory Compliance Information Waarschuwing Dit toestel is bedoeld voor installatie op plaatsen met beperkte toegang. Een plaats met beperkte toegang is een plaats waar toegang slechts door servicepersoneel verkregen kan worden door middel van een speciaal instrument, een slot en sleutel, of een ander veiligheidsmiddel, en welke beheerd wordt door de overheidsinstantie die verantwoordelijk is voor de locatie.
AX411 Access Point Hardware Guide servicepersonal med ett speciellt verktyg, lås och nyckel, eller annan säkerhetsanordning, och kontrolleras av den auktoritet som ansvarar för området. Preventing Electrostatic Discharge Damage to the Access Point Many access point hardware components are sensitive to damage from static electricity.
Appendix A: Safety and Regulatory Compliance Information Related AX411 Access Point Definitions of Safety Warning Levels on page 61 Documentation AX411 Access Point Fire Suppression Procedures and Equipment on page 67 AX411 Access Point Installation Instructions Warnings on page 68...
We recommend that you dispose of any irreparably damaged equipment in an environmentally responsible manner. Related AX411 Access Point Definitions of Safety Warning Levels on page 61 Documentation AX411 Access Point General Safety Guidelines and Warnings on page 63 AX411 Access Point Installation Instructions Warnings on page 68...
Appendix A: Safety and Regulatory Compliance Information AX411 Access Point Maintenance and Operational Safety Guidelines and Warnings on page 69 AX411 Access Point Electrical Safety Guidelines and Warnings on page 74 AX411 Access Point WiFi Interoperability on page 75 AX411 Access Point Maintenance and Operational Safety Guidelines and Warnings...
AX411 Access Point Hardware Guide Aviso Existe perigo de explosão se a bateria for substituída incorrectamente. Substitua a bateria por uma bateria igual ou de um tipo equivalente recomendado pelo fabricante. Destrua as baterias usadas conforme as instruções do fabricante.
Appendix A: Safety and Regulatory Compliance Information di alimentazione e massa: possono causare ustioni gravi oppure il metallo può saldarsi ai terminali. Advarsel Fjern alle smykker (inkludert ringer, halskjeder og klokker) før du skal arbeide på utstyr som er koblet til kraftledninger. Metallgjenstander som er koblet til kraftledninger og jord blir svært varme og kan forårsake alvorlige brannskader eller smelte fast til polene.
AX411 Access Point Hardware Guide Aviso Não trabalhe no sistema ou ligue e desligue cabos durante períodos de mau tempo (trovoada). ¡Atención! No operar el sistema ni conectar o desconectar cables durante el transcurso de descargas eléctricas en la atmósfera.
Appendix A: Safety and Regulatory Compliance Information lufteåpningene er minst 15,2 cm (6 tommer) for å forhindre nedsatt luftsirkulasjon. Aviso Para evitar o sobreaquecimento do encaminhador Juniper Networks access point, não utilize este equipamento numa área que exceda a temperatura máxima recomendada de 50°C. Para evitar a restrição à circulação de ar, deixe pelo menos um espaço de 15,2 cm à...
Varning! Slutlig kassering av denna produkt bör skötas i enlighet med landets alla lagar och föreskrifter. Related AX411 Access Point Definitions of Safety Warning Levels on page 61 Documentation AX411 Access Point General Safety Guidelines and Warnings on page 63...
Related AX411 Access Point Definitions of Safety Warning Levels on page 61 Documentation AX411 Access Point General Safety Guidelines and Warnings on page 63...
Related AX411 Access Point Agency Approvals on page 76 Documentation AX411 Access Point Compliance Statements for EMC Requirements on page 77 AX411 Access Point Compliance Statements for Environmental Requirements on page 78 AX411 Access Point Compliance Statements for Acoustic Noise on page 79...
Related AX411 Access Point WiFi Interoperability on page 75 Documentation AX411 Access Point Compliance Statements for EMC Requirements on page 77 AX411 Access Point Compliance Statements for Environmental Requirements on page 78 AX411 Access Point Compliance Statements for Acoustic Noise on page 79...
AX411 Access Point Compliance Statements for Environmental Requirements on page 78 AX411 Access Point Compliance Statements for Acoustic Noise on page 79 AX411 Access Point Compliance Statements for Environmental Requirements This topic includes the compliance statement for the following environmental...
Requirements, and Specifications This section includes the following topics: AX411 Access Point Site Electrical Wiring Guidelines on page 81 AX411 Access Point Power Supply Specifications and Requirements on page 82 AX411 Access Point Site Electrical Wiring Guidelines Table 18 on page 81 describes the factors you must consider while planning the electrical wiring for the AX411 Access Point at your site.
AX411 Access Point Power Supply Specifications and Requirements on page 82 Documentation AX411 Access Point Power Supply Specifications and Requirements The AC power system electrical specifications for the AX411 Access Point are listed in Table 19 on page Table 19: Power Supply Electrical Specifications for the AX411 Access...
AX411 Access Point Wireless LAN Channels and Frequencies This section includes the following topics: AX411 Access Point Country and Channel Support on page 85 AX411 Access Point Channels and Frequency Support on page 97 AX411 Access Point Country and Channel Support Table 20 on page 85 shows the 2.4 GHz and 5 GHz channels supported for each country...
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AX411 Access Point Hardware Guide Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz) Support GHz) GHz) Austria...
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Appendix C: AX411 Access Point Wireless LAN Channels and Frequencies Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz)
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AX411 Access Point Hardware Guide Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz) Support GHz) GHz) Cape Verde...
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Appendix C: AX411 Access Point Wireless LAN Channels and Frequencies Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz)
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AX411 Access Point Hardware Guide Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz) Support GHz) GHz) Guam...
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Appendix C: AX411 Access Point Wireless LAN Channels and Frequencies Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz)
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AX411 Access Point Hardware Guide Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz) Support GHz) GHz) Lebanon...
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Appendix C: AX411 Access Point Wireless LAN Channels and Frequencies Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz)
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AX411 Access Point Hardware Guide Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz) Support GHz) GHz) Netherlands...
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Appendix C: AX411 Access Point Wireless LAN Channels and Frequencies Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz)
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AX411 Access Point Hardware Guide Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz) Support GHz) GHz) Thailand...
Appendix C: AX411 Access Point Wireless LAN Channels and Frequencies Table 20: Country Codes and Wireless LAN Channels (continued) 40 MHz Channels Supported Supported Radio Radio Country Band Radio 2 Radio 1 802.11n (2.4 Code Country Plan/SKU (2.4 GHz) (5 GHz)
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The exception to the 5 MHz spacing is channel 14, which is separated from channel 13 by 12 MHz. Channel 14 is used only in Japan. Table 21: AX411 Access Point 2.4 GHz Channels and Frequencies Channel Center Frequency (MHz)
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Appendix C: AX411 Access Point Wireless LAN Channels and Frequencies Table 22: AX411 Access Point 5 GHz Channels and Frequencies (continued) Channel Center Frequency (MHz) 5210 5220 5230 5240 5260 5280 5300 5320 5500 5520 5540 5560 5580 5600 5620...
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AX411 Access Point Hardware Guide Table 22: AX411 Access Point 5 GHz Channels and Frequencies (continued) Channel Center Frequency (MHz) 4915 4920 4925 4935 4940 4945 4960 4980 Related AX411 Access Point Country and Channel Support on page 85 Documentation...
Specifications and Connector Pinouts This section includes the following topics: Interface Cable and Wire Specifications for the AX411 Access Point on page 101 RJ-45 Connector Pinouts for the AX411 Access Point Ethernet Port on page 101 RJ-45 Connector Pinouts for the AX411 Access Point Console Port on page 102...
RJ-45 Connector Pinouts for the AX411 Access Point Console Port The console port on the front panel is an RJ-45 receptacle that accepts an RJ-45 cable for connecting the AX411 Access Point to the serial port on a laptop or desktop management workstation for diagnostics or troubleshooting.
AX411 Access Point Hardware Guide AX411 Access Point Antenna Specifications Figure 15 on page 106 Table 26 on page 106 show the antenna gain by degree in vertical orientation at 2.4 GHz. Figure 15: Antenna Gain at 2.4 GHz, Vertical Orientation Table 26: Antenna Gain at 2.4 GHz, Vertical Orientation...
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Appendix E: AX411 Access Point Antenna Specifications Figure 16 on page 107 Table 27 on page 107 show the antenna gain by degree in horizontal orientation at 2.4 GHz. Figure 16: Antenna Gain at 2.4 GHz, Horizontal Orientation Table 27: Antenna Gain at 2.4 GHz, Horizontal Orientation Average gain -4.14 dB...
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AX411 Access Point Hardware Guide Figure 17 on page 108 Table 28 on page 108 show the antenna gain by degree in vertical orientation at 5 GHz. Figure 17: Antenna Gain at 5 GHz, Vertical Orientation Table 28: Antenna Gain at 5 GHz, Vertical Orientation Average gain 2.29 dB...
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Appendix E: AX411 Access Point Antenna Specifications Figure 18 on page 109 Table 29 on page 109 show the antenna gain by degree in horizontal orientation at 5 GHz. Figure 18: Antenna Gain at 5 GHz, Horizontal Orientation Table 29: Antenna Gain at 5 GHz, Horizontal Orientation Average gain -2.83 dB...
Hardware This section describes how to contact Juniper Networks customer support, and how return the AX411 Access Point or individual components to Juniper Networks for repair or replacement. This section includes the following topics: Juniper Networks Technical Assistance Center on page 111...
Packing the AX411 Access Point or Component for Shipment on page 114 Locating the AX411 Access Point Component Serial Number and Agency Labels The AX411 Access Point serial number and agency labels are located on the bottom of the chassis.
Appendix F: Contacting Customer Support and Returning the AX411 Access Point Hardware Packing the AX411 Access Point or Component for Shipment on page 114 Contacting Customer Support to Obtain a Return Materials Authorization This section includes the following topics: Information You Might Need to Supply to Juniper Networks Technical Assistance...
Juniper Networks Technical Assistance Center on page 111 Documentation Return Procedure for the AX411 Access Point on page 111 Locating the AX411 Access Point Component Serial Number and Agency Labels on page 112 Information You Might Need to Supply to Juniper Networks Technical Assistance Center...
Appendix F: Contacting Customer Support and Returning the AX411 Access Point Hardware Packing the Components for Shipment Follow these guidelines for packing and shipping individual components of the access point: When you return a component, make sure that it is adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
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