Summary of Contents for ServSwitch ACU1001A
- Page 1 In te rc o n n e c t L O C A L F o c u s B ri g h tn e s s In te rc o n n e c t R E M O T E ACU1001A ACU1009A ACU1049A...
- Page 2 Why not multiple user stations for the same computer? With our ServSwitch products, there’s no reason why not. We carry a broad line of robust solutions for all these applications. Do you have just two PCs, and need...
- Page 3 ServSwitch, Matrix ServSwitch, ServSwitch Affinity, ServSwitch Duo, ServSwitch Multi, ServSwitch Ultra, ServSwitch Wizard, ServSwitch Wizard Pro, ServManager, ServSelect, and ServShare are trademarks, of Black Box Corporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc.
- Page 4 FCC/IC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is...
- Page 5 SERVSWITCH BRAND CAT5 KVM EXTENDER ™ EUROPEAN UNION DECLARATION OF CONFORMITY WARNING! This is a class A product. In a domestic environment, this product might cause radio interference, in which case the user might be required to take adequate remedial measures.
- Page 6 NOM STATEMENT NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
- Page 7 SERVSWITCH BRAND CAT5 KVM EXTENDER ™ 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen...
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Page 8: Table Of Contents
4.2 The Cables You’ll Need ..............18 4.2.1 To Connect a CPU to a CPU Port on the Extender ..... 18 4.2.2 To Connect a ServSwitch Family KVM Switch to a CPU Port on the Extender ..........18 4.2.3 To Connect a Monitor, Keyboard, and Mouse to a User Port on the Extender .......... - Page 9 SERVSWITCH BRAND CAT5 KVM EXTENDER ™ Contents (continued) Chapter Page 7. Operation ....................40 7.1 Keyboard and Mouse Emulation ............. 40 7.2 Normal Operation and Keyboard Typematic Rate ......40 7.3 Keyboard Commands and Related Functions ......... 41 7.3.1 Resetting the Keyboard and Mouse ........41 7.3.2 Correcting the PS/2 Mouse If It Gets Out of Sync ....
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Page 10: Quick Start Guide
1. Quick Start Guide Configuring the Extender Configuring the ServSwitch™ Brand CAT5 KVM Extender involves setting some internal controls. Read the next couple of paragraphs, and if you find that you’ll need to change configuration settings, follow the procedure that’s listed afterward. - Page 11 SERVSWITCH BRAND CAT5 KVM EXTENDER ™ Installing the Extender To install your Extender system, refer to the illustration below. (A Switching model is shown; the Dual-Access model won’t have the remote CPU, and the Single-Access model won’t have the remote CPU or the local user station.) Take these steps: 1.
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Page 12: Specifications
CHAPTER 2: Specifications 2. Specifications Cable Required: Between Local and Remote Units: Category 5 solid unshielded or shielded twisted pair (UTP or STP), wired to the EIA/TIA-568A or (preferred) -568B standard, terminated with RJ-45 male connectors; for pinning/pairing, see Appendix A Compliance: CE Class B, FCC Part 15 Subpart J Class A, IC Class/ classe A... - Page 13 SERVSWITCH BRAND CAT5 KVM EXTENDER ™ Video Coupling: Maximum Distance: 5 m (16 ft.) from the Local Unit to the attached CPU or KVM-switch user port; 5 m (16 ft.) from the Remote Unit to the attached monitor, keyboard, and mouse or KVM-switch CPU port;...
- Page 14 CHAPTER 2: Specifications Connectors (continued): On Remote Unit: (1) Front-mounted RJ-45 female for local/remote interconnection; Rear-mounted: (2) 6-pin mini-DIN female for input from keyboard and mouse; (1) 2.5-mm center-positive barrel jack for power; ACU1049A only: (1) DB25 female for composite I/O to/from the keyboard, mouse, and video ports of the remote CPU Temperature...
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Page 15: Introduction
™ 3. Introduction By using the Local and Remote Units that together make up the ServSwitch™ Brand CAT5 KVM Extender, you can place your VGA monitor, keyboard, and mouse as far as 300 meters (1000 ft.) from a PC CPU. The Local and Remote Units are interconnected with a single industry-standard Category 5 UTP or STP 4-pair cable. -
Page 16: Compatibility
CHAPTER 3: Introduction 3.1 Compatibility The Extender is designed to operate in various environments and with a mix of hardware from different manufacturers. During development, this product was extensively tested with a wide variety of hardware. However, please note that it is impossible for us to guarantee that the Extender will interoperate correctly with every keyboard, mouse, monitor, and motherboard variant currently on the market;... -
Page 17: Key Features
SERVSWITCH BRAND CAT5 KVM EXTENDER ™ 3.2 Key Features The Extender has a number of useful features which contribute to the transparent remote operation of your PC. Some of the more important ones are: • Distance up to 300 m (1000 ft.) Operate your PC from almost anywhere in the same building. -
Page 18: Checklist Of System Components
CHAPTER 4: Checklist of System Components 4. Checklist of System Components 4.1 The Complete Package These items should be included with your ServSwitch™ Brand CAT5 KVM Extender package. Please contact Black Box if any are missing or damaged. • (1) Extender Local Unit. -
Page 19: The Cables You'll Need
Read Sections 4.2.1, 4.2.3, and 4.2.5 carefully, then proceed with Chapter 5. If you are using the Extender to get greater distance between a ServSwitch family KVM switch and a CPU, a user station (monitor/keyboard/mouse), or a compatible switch, you might need additional non-included cabling. Read the relevant sections on the next few pages, from Section 4.2.1 through Section 4.2.5. - Page 20 CHAPTER 4: Checklist of System Components 4.2.2.A Switches Whose User Ports Are a Set of Separate Interfaces The user ports of some ServSwitch family KVM switches are a set of separate interfaces: Each user port consists of separate interfaces/connectors for video, keyboard, and mouse communication.
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Page 21: To Connect A Monitor, Keyboard, And Mouse To A User Port On The Extender
You would do this to extend the distance you can run from the KVM switch to a CPU. (You could also do this to extend the distance you can run between two cascaded switches, but for this to work, each switch must be one of the ServSwitch family models listed in Section 4.2.4.B.) On the Remote Unit, the user port consists of the HD15 and 6-pin mini-DIN connectors collectively labeled “USER CONSOLE.”... - Page 22 The CPU ports of the regular ServSwitch and several other ServSwitch family KVM switches are specially pinned DB25 connectors that function as composite (all-in- one) interfaces. At the time of this writing, some of the other important ServSwitch family models in this category are: •...
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Page 23: To Connect The Local Unit To The Remote Unit
SERVSWITCH BRAND CAT5 KVM EXTENDER ™ 4.2.5 T ONNECT THE OCAL NIT TO THE EMOTE To interconnect the Extender’s Local and Remote Units, you’ll need industry- standard structured cabling (Category 5 UTP or STP, 4-pair) terminated with RJ-45 plugs. This cable is not included with the Extender. Order CAT5 patch cables such as our product code EYN737MS or CAT5 bulk cable such as our EYN840A. -
Page 24: Configuration
CHAPTER 5: Configuration 5. Configuration The configuration controls for the ServSwitch Brand CAT5 KVM Extender are internal, but should only need to be set once. To get at them, first open the Unit by unscrewing the four screws on its case and lifting off the top half of the case. - Page 25 SERVSWITCH BRAND CAT5 KVM EXTENDER ™ If you are conducting a same-room test prior to your final installation, as we recommend—see Section 6.1—set the jumpers as appropriate for the length of the test cable first; then, if the Units pass the test, reset the jumpers for your actual installation length.
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Page 26: Setting The Remote Unit's Dip Switch
Extender’s Remote Unit. The functions of this DIP switch are different for each Extender model. (For directions on opening and closing the Remote Unit’s case, including the static-electricity precautions you should take, see the start of Chapter 5.) 5.2.1 O (ACU1001A) M N THE INGLE CCESS ODEL Only position 4 of this DIP switch is meaningful;... -
Page 27: On The Switching (Acu1049A) Model
SERVSWITCH BRAND CAT5 KVM EXTENDER ™ • Position 4: When position 4 (the bottom one, or the rightmost one if you hold the Remote Unit by its left end) is in its factory-default ON setting, the Extender resets the keyboard and mouse (see Section 7.3.1) when you press Scroll Lock. -
Page 28: Installation
CHAPTER 6: Installation 6. Installation To install your ServSwitch™ Brand CAT5 KVM Extender, first test-place it (if you want to) as described in Section 6.1, attach devices as described in Section 6.2, then finish your installation as described in Section 6.3. Finally, adjust the video compensation as described in Section 6.4. - Page 29 ServSwitch family KVM-switch models use different proprietary signaling between cascaded switches. The only ServSwitch family switch models whose cascade signals the Extenders can carry are those with a regular ServSwitch type composite interface (see the list in Section 4.2.4.B), so these are the only models for which you can install an Extender between two cascaded (master and submaster) switches.
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Page 30: Attaching A Cpu To An Extender Unit's Cpu Port
CHAPTER 6: Installation 6.2.1 A ’ CPU P TTACHING A TO AN XTENDER Run the included extension cabling from the PC’s video, keyboard, and mouse ports to the matching connectors of the Extender Unit’s CPU port. Figure 6-1 shows a connection to a Local Unit; Figure 6-2 shows a connection to a Switching Remote Unit with its three-to-one CPU cable. -
Page 31: Attaching A Servswitch Family Kvm Switch To An Extender Unit's Cpu Port
The way you’ll do this will depend on what kind of user ports the KVM switch has: multiple connectors (see Section 6.2.2.A) or single connectors (see Section 6.2.2.B). (Refer to the listings in Section 4.2.2 for which ServSwitch family models are in which category.) 6.2.2.A Attaching a Switch with Multiple User-Port Connectors... - Page 32 6.2.2.B Attaching a Switch with a Single Composite User-Port Connector If you’re attaching a switch with DB25 user ports to a Switching Remote Unit’s CPU port, run a ServSwitch to ServSwitch Expansion Cable (EHN284) from the Remote Unit’s CPU port to the switch’s user port.
- Page 33 User cable KV2505 (plugs into User Card) KVM-extension cabling, included with all models Figure 6-7. Attaching a ServSwitch Multi to the Local Unit’s CPU port (Single-Access model shown). ServSwitch Multi EXP (KV160A-R2) Switching User cable KV2505 CPU cable, included with...
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Page 34: Attaching A Monitor, Keyboard, And Mouse To An Extender Unit's User Port
CHAPTER 6: Installation 6.2.3 A ’ TTACHING A ONITOR EYBOARD OUSE TO AN XTENDER Plug the monitor, keyboard, and mouse directly into the matching connectors in the Extender Unit’s user port. Figure 6-9. Attaching a monitor, keyboard, and mouse to the user port on an Extender Unit (Dual-Access Local Unit shown). -
Page 35: Attaching A Servswitch Family Kvm Switch To An Extender Unit's User Port
Attach one end of the included extension cabling (or equivalent cabling—see Section 4.2.4.A) to the CPU-port monitor, keyboard, and mouse connectors on the KVM switch. Attach the other end of the cabling to the Extender Unit’s matching user-port connectors. ServSwitch Wizard Pro (SW644A) KVM-extension cabling, included with all models,... - Page 36 Extender Unit, as shown in Figure 6-11. Regular ServSwitch (KV3108SA-R4) ServSwitch CPU Cable (EHN051B) ServSwitch Multi EXP (KV160A-R2) ServSwitch Multi CPU Cable (KV2020-R2) Figure 6-11. Two examples of attaching a KVM switch with composite CPU-port connectors to an Extender Unit’s user port...
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Page 37: Finishing Your Installation
CAUTION! It is theoretically possible to connect the Remote Unit of a Switching (ACU1049A) Extender to the Local Unit of a Single-Access (ACU1001A) or Dual-Access (ACU1009A) Extender. However, the Switching Extender’s firmware is more advanced than the Single- and Dual-Access firmware, and the two versions are not 100% compatible. - Page 38 CHAPTER 6: Installation 5. Power ON the monitor or KVM switch attached to the Remote Unit’s user port. Dual-Access systems: Power ON any monitor or switch attached to the Local Unit’s user ports. 6. Make sure that the remote keyboard functions and that you’re getting video at the remote site.
- Page 39 SERVSWITCH BRAND CAT5 KVM EXTENDER ™ CAT5 interconnect cable Local Remote Unit Unit Extension cabling (included) Power supply Remote monitor, keyboard, and mouse PC CPU Figure 6-13. A Single-Access Extender-system installation, rear view. CAT5 interconnect cable Remote Local Unit Unit...
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Page 40: Adjusting The Video Compensation
CHAPTER 6: Installation 6.4 Adjusting the Video Compensation You should only need to take the steps in this section if the interconnect cable between your Local and Remote Units is longer than 25 m (80 ft.). If it isn’t that long, but the video at the remote site still looks awful, first try adjusting the Remote Unit’s Brightness and Focus dials. -
Page 41: Operation
7. Operation 7.1 Keyboard and Mouse Emulation The ServSwitch™ Brand CAT5 KVM Extender uses a microprocessor to emulate the presence of a directly connected keyboard and mouse for any attached PC. This means that you don’t have to connect a keyboard or mouse to the PC in order for it to boot;... -
Page 42: Keyboard Commands And Related Functions
CHAPTER 7: Operation 7.3 Keyboard Commands and Related Functions This section describes Extender functions that can be controlled with commands that users can type in at the user-station keyboards, as well as some related functions. The different Extender models have different command formats: •... -
Page 43: Correcting The Ps/2 Mouse If It Gets Out Of Sync
SERVSWITCH BRAND CAT5 KVM EXTENDER ™ 7.3.2 C PS/2 M ORRECTING THE OUSE UT OF On rare occasions, you might notice that, instead of behaving normally, your mouse pointer is moving and jumping erratically all over the screen (and possibly selecting things at random). -
Page 44: The Inactivity Timeout (Dual-Access And Switching Extenders Only)
CHAPTER 7: Operation recommend that you install a Microsoft IntelliMouse driver on your PC, regardless of whether you’re actually using an IntelliMouse or not. The Extender will translate the mouse signals for this driver, and the driver will auto-correct the synching problem if you let go of the mouse for a second or two. -
Page 45: Private Mode (Dual-Access And Switching Extenders Only)
XTENDERS CAUTION! Do not use private mode if you have a Switching (ACU1049A) Remote Unit attached to a Single-Access (ACU1001A) or Dual-Access (ACU1009A) Local Unit with firmware version lower than S5.0. See the first Caution notice in Section 6.3. For applications in which one station is not in a secure location, or must be temporarily kept from accessing the local PC, users at one station in a Dual-Access or Switching Extender system can trigger the Extender’s “Private Mode,”... -
Page 46: Switching Between Cpus (Switching Extender Only)
CHAPTER 7: Operation will remain in effect: The local user will still not have access to the local PC, and the remote keyboard’s Scroll Lock LED will resume flashing as soon as the remote user selects the local PC again. To exit Private Mode, the remote user must select the local PC, press and release the hotkey, then press and release Scroll Lock. -
Page 47: Troubleshooting
8. Troubleshooting 8.1 Common Problems This section discusses difficulties that people sometimes have with the ServSwitch™ Brand CAT5 KVM Extender, and suggests possible remedies. If the recommended actions don’t help, if you don’t see your problem here, or if your problem keeps recurring, call Black Box Technical Support as directed in Section 8.3. -
Page 48: Mouse
CHAPTER 8: Troubleshooting When I don’t use a keyboard, the Extender doesn’t work at all. See Section 8.1.5. 8.1.2 M OUSE There is a mouse cursor on the screen, but the mouse does not work. 1. Reset the mouse as described in Section 7.3.1. 2. -
Page 49: Both Keyboard And Mouse
4. If you’re using the Extender in conjunction with one of our ServSwitch family of KVM switches, command the switch to reset the mouse. -
Page 50: Video
CHAPTER 8: Troubleshooting 8.1.4 V IDEO The picture is not sharp, or is badly smeared. 1. The video compensation might not be set correctly. See Section 6.4. 2. Check the interconnect cable between the Extender’s Local and Remote Units. Is it solid-core cable, rated as Category 5? (It might be possible to use CAT5e at distances up to 120 m [400 ft.], but video will degrade if it’s run across lengths of CAT5e greater than that.) Is the cable intact along its length and securely connected at both ends? And is it wired correctly? (Compare the... - Page 51 SERVSWITCH BRAND CAT5 KVM EXTENDER ™ I only need video—not keyboard or mouse control—but I can’t get a picture. Even if you are only using the Extender for video extension—to drive video to a remote monitor—the Extender’s Local Unit must still be attached to the keyboard port of a PC or KVM switch, because that’s where it gets its power.
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Page 52: Power
CHAPTER 8: Troubleshooting 8.1.5 P OWER I don’t need to use a keyboard in my application, but the Extender doesn’t work at all unless I have a keyboard line running from the Local Unit to the PC. The Extender’s Local Unit normally operates using the 5 volts of DC power that the attached CPU or KVM switch supplies on its keyboard port. -
Page 53: General Questions About The Extender
SERVSWITCH BRAND CAT5 KVM EXTENDER ™ 8.2 General Questions About the Extender Is it possible to use an interconnection cable longer than 300 meters (1000 feet)? The Extender has been designed to produce acceptable results with SVGA resolutions at the maximum cable length of 300 m (1000 ft.). Therefore, it might be possible for you to run as far as 500 m (1640 ft.) at the standard VGA resolution, 640 x 480. - Page 54 CHAPTER 8: Troubleshooting Can the Extender be used with RGB video? As long as the video has sync on green (the composite sync signal superimposed on the green color signal), there should be no problem. Which cable type is better: UTP (unshielded twisted pair) or STP (shielded twisted pair)? In electrically quiet environments, UTP cable will give the best quality video over long distances because it has less capacitance per unit length.
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Page 55: Calling Black Box
SERVSWITCH BRAND CAT5 KVM EXTENDER ™ 8.3 Calling Black Box If you determine that your Extender is malfunctioning, do not attempt to alter or repair it. It contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500. Before you do, make a record of the history of the problem. We will be able to... -
Page 56: Appendix A: Cable Pinning/Pairing
Cable Pinning/Pairing The cable you will use to interconnect the Local and Remote Units of your ServSwitch™ Brand CAT5 KVM Extender should be terminated with RJ-45 plugs and should be wired according to the EIA/TIA-568 standard (preferably 568B rather than 568A). See Section 4.2.5 for a more complete set of cable recommendations. -
Page 57: Appendix B: Rackmounting
SERVSWITCH BRAND CAT5 KVM EXTENDER ™ Appendix B: Rackmounting If you’d like to mount any of your ServSwitch Brand CAT5 KVM Extender ™ system’s Local or Remote Units in a 19" rack, use a two-bracket Rackmount Kit like the one shown here (product code RMK19U). -
Page 58: Appendix C: Keyboard-Command Summary
™ Brand CAT5 KVM Extender. For detailed descriptions of the commands and the effects they have on the system (including their effects on the keyboard LEDs), refer to Section 7.3. Single-Access Extender (ACU1001A) Function: Keyboard command/activity: Take control of CPU... - Page 59 SERVSWITCH BRAND CAT5 KVM EXTENDER ™ DISCLAIMERS While every precaution has been taken in the preparation of this manual, the manufacturer assumes no responsibility for errors or omissions. Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein.
- Page 60 NOTES...
- Page 61 NOTES...
- Page 62 REGULAR-1M5 Customer Support Information: FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746. Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • E-mail: info@blackbox.com © Copyright 2002. Black Box Corporation. All rights reserved.
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