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troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service
professional.
When you turn on your phone, the following messages
may appear:
Message
Try this to solve the problem:
Ensure that the SIM card is installed
Insert SIM
correctly.
When the phone lock feature is enabled,
Phone lock
you must enter the password you set for
the phone.
Message
Try this to solve the problem:
When using the phone for the first time
or when the PIN requirement is enabled,
Enter PIN
you must enter the PIN supplied with
the SIM card. You can disable this
feature by using the PIN lock menu.
Your SIM card is blocked, usually as a
result of entering your PIN incorrectly
Enter PUK
several times. You must enter the PUK
supplied by your service provider.
Your phone displays "No service," "Network failure,"
or "Not done."
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