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OnSSI RC-P User Manual

Onssi rc-p recording component user manual
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Recording Component (RC-P)

User Manual

© 2011 On-Net Surveillance Systems Inc.

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Summary of Contents for OnSSI RC-P

  • Page 1: User Manual

    Recording Component (RC-P) User Manual © 2011 On-Net Surveillance Systems Inc.
  • Page 2 Any risk arising from the use of this information rests with the recipient, and nothing herein should be construed as constituting any kind of warranty. © 2002-2011 On-Net Surveillance Systems, Inc. All rights reserved. OnSSI and the ‘Eye’ logo are registered trademarks of On-Net Surveillance Systems, Inc. Ocularis, Ocularis Client, Ocularis Client Lite, Ocularis Video Synopsis, NetEVS, NetDVMS, NetDVR, RC-P, NetGuard, NetGuard-EVS, NetSwitcher, NetMatrix, NetCentral, NetTransact, NetPDA and NetCell are trademarks of On-Net Surveillance Systems, Inc.

  • Page 3: Table Of Contents

    RC-P User Manual Table Of Contents Table Of Contents System & Requirements ......................1 System Overview ............................. 1 Several Targeted Components in One........................1 Updates ..................................1 Minimum System Requirements ......................2 Administrator Rights..........................2 Important Port Numbers......................... 3 Virus Scanning Information ........................3 Time Server Recommended ........................
  • Page 4 Licenses............................50 Import DLKs (Device License Keys) ....................50 Specify a New SLC (Software License Code)..................50 Ocularis Base SLC ..............................50 Recording Component (RC-P) SLC ........................50 Logging............................51 Overview of Logs.............................51 Configure System, Event and Audit Logging ..................52 Properties: Logs ............................52...
  • Page 5 RC-P User Manual Table Of Contents Apply or Save Configuration Changes....................54 Change or Reset Management Application Behavior................54 Configure the Management Application Password Protection............55 Scheduling ..........................56 Configure General Scheduling and Archiving ..................56 Configure Camera-specific Schedules ....................56 General Scheduling Properties ..................57 Scheduling All Cameras .........................57...
  • Page 6 RC-P User Manual Table Of Contents To Back Up:................................86 To Restore Your Backed-up Configuration: ......................86 Removal ............................. 87 Entire System ............................87 Remove Entire Surveillance System ........................87 Individual Components ..........................87 Remove Installation Files for End-User Features ....................87 Remove the NVR Download Manager....................87...

  • Page 7: System & Requirements

    A vital part of the surveillance system; video streams are only transferred to RC-P while the Recording Server service is running. The Recording Server service is automatically installed and runs in the background on the RC-P surveillance system server. You can manage the service through the Management Application.

  • Page 8: Minimum System Requirements

    DirectX 9.0 or newer. Administrator Rights When you install RC-P it is important that you have administrator rights on the computer that will run RC-P. If you only have standard user rights, you will not be able to configure the surveillance system.

  • Page 9: Important Port Numbers

     If you are using virus scanning software on the RC-P server, or on a computer to which data is archived, it is likely that the virus scanning will use a considerable amount of system resources on scanning all the data which is being archived.

  • Page 10: Installation

    Installation Do not install RC-P on a mounted drive (that is a drive attached to an empty folder on an NTFS (NT File System) volume, with a label or name instead of a drive letter). If using mounted drives, critical system features may not work as intended;...
  • Page 11 The file users.txt (only present in a few installations)  Remove the Current Version In most cases, you do not need to manually remove the old version of RC-P before you install the new version. The old version is removed when you install the new version. ...

  • Page 12: Getting Started

    You must register your software and get a Device License Key (DLK) for every device (cameras, etc.) you are going to use on your RC-P system. Upon request, all your DLKs are sent to you as a single .dlk file attached to an e-mail.

  • Page 13: Access The Management Application

    Configure Scheduling When do you want to archive? Do you want some cameras to transfer video to RC-P at all times, and other cameras to transfer video only within specific periods of time, or when specific events occur? With the scheduling feature, you can specify this as well as when you want to receive notifications from the system.

  • Page 14: Navigating The Built-In Help System

    Getting Started The help system opens in a separate window, allowing you to easily switch between help and RC-P. The help system is context-sensitive. This means that when you press F1 for help while working in a particular RC-P dialog, the help system automatically displays help matching that dialog.

  • Page 15: Wizards

     Add Hardware Devices wizard helps you add cameras and other hardware devices, such as video encoders, to your RC-P system. If microphones are attached to a hardware device, they are automatically added as well.  Configure Video and Recording wizard helps you quickly configure your cameras' video and recording properties.

  • Page 16: Configuration & Properties

    Configuration & Properties Archiving Extends Recording Storage Archiving is an integrated and automated feature that helps you store recordings beyond the capabilities of RC-P's standard database. Archiving maximizes storage capacity and minimizes risk; you can keep recordings for as long as required, limited only by the available hardware storage capacity.

  • Page 17: Dynamic Path Selection For Archives

    If the path containing the camera's database is on one of the drives you have selected for dynamic archiving, RC-P will always try to archive to that drive first. If not, RC-P automatically archives to the archiving drive with the most available space at any time, provided there is not a camera database using that drive.

  • Page 18: Different Drives: Automatic Archiving If Database Drive Runs Out Of Disk Space

    Same Drive: Automatic Moving or Deletion of Archives if Running Out of Disk Space In the case where the RC-P server is running out of disk space, and the archiving drive is identical to the camera database drive, RC-P will automatically do the following in an attempt to free up disk space: First, RC-P will attempt to delete archives.

  • Page 19: Archives Stored Locally

    It will then archive the content of the special temporary database, and thus free up space in it. RC-P will then continue to store new recordings in the special temporary database. This will apply until the Recording Server service is restarted.

  • Page 20: Configure Archiving Locations

    If the path containing the camera database to be archived is on one of the drives you have selected for dynamic archiving, RC-P will always try to archive to that drive first. If not, RC-P automatically archives to the archiving drive with the most available space at any time, provided there is not a camera database using that drive.

  • Page 21: Audio

    In RC-P it is only possible to have one microphone enabled at a time. Configure Microphones Configuration of microphones in RC-P is very basic; settings such as volume, etc. are controlled on the microphone units themselves. In the Management Application's navigation pane, expand Advanced Configuration, expand Hardware Devices, and expand the hardware device to which the required microphone is attached.

  • Page 22: Cameras & Recordings

    Express (recommended): Scans your network for relevant hardware devices, and helps you quickly add them to your system. To use the Express method, your RC-P server and your cameras must be on the same layer 2 network, that is a network where all servers, cameras, etc. can communicate without the need for a router. See Add Hardware Devices Wizard - Express.

  • Page 23: View Video From Cameras In The Management Application

    Schedules. Monitor Storage Space Usage To view how much storage space you have used and how much space is free on your RC-P system, do the following: In the Management Application's navigation pane, expand Advanced Configuration, and select Cameras and Storage Information.

  • Page 24: Wizards

    RC-P User Manual Cameras & Recordings To disable a camera: In the Management Application's navigation pane, expand Advanced Configuration, expand Cameras and Storage Information, double-click the camera you want to disable, and clear the Enabled checkbox. Save your configuration changes by clicking the Save Configuration button in the Management Application's toolbar.

  • Page 25: General Recording & Storage Properties

    If the path containing the RC-P database on one of the drives you have selected for archiving, RC-P will always try to archive to that drive first. If not, RC-P automatically archives to the archiving drive with the most available space at any time, provided there is not a camera database using that drive.

  • Page 26: Video Recording

    Video Recording In RC-P, the term recording means saving video and, if applicable, audio from a camera in the camera's database on the surveillance system server. Video/audio is often saved only when there is a reason to do so, for example as long as motion is detected, when an event occurs and until another event occurs, or within a certain period of time.

  • Page 27: Manual Recording

    This is what lets you view live video, but it also means that RC-P can easily store received video for a number of seconds in its memory (a.k.a. buffering). If it turns out that the buffered video is needed for pre- or post-recording, it is automatically appended to the recording.

  • Page 28: Frame Rate - Mjpeg

    General Recording & Storage Properties combine manual recording with third-party applications if integrating these with RC-P through an API or similar, and in such cases specifying a maximum duration may be relevant. If you are simply using manual recording in connection with the Ocularis Client, disregard this property.

  • Page 29: Frame Rate - Mpeg

    RC-P User Manual General Recording & Storage Properties  Recording frame rate: Required average speedup frame rate for viewing recorded video from the camera. Select number of frames, then select required interval (per second, minute or hour) in the Frame Rate Time Base column. The frame rate must be higher than the recording frame rate specified under normal mode.

  • Page 30: Audio Selection

    RC-P User Manual General Recording & Storage Properties Tip: If you have not yet defined any suitable events, you can quickly do it: Use the Configure events list, located in the bottom left corner of the window. Motion Detection & Event: Select this to record all frames when motion is detected, or when an event occurs and until another event occurs.

  • Page 31: Audio Recording

    Above examples are simplified, the exact available video storage capacity will also depend on GOP/JPEG and audio kilobyte size. Storage Information The storage usage summary information lets you view how much storage space you have used and free on your RC-P system: ...

  • Page 32: Camera-Specific Properties

    Enabled: Cameras are by default enabled, meaning that provided they are scheduled to be online, they are able to transfer video to RC-P. If required, you can disable an individual camera, in which case no video/audio will be transferred from the camera source to RC-P. ...

  • Page 33: Video

    Recording Settings In RC-P, the term recording means saving video and, if applicable, audio from a camera in the camera's database on the surveillance system server. Video/audio is often saved only when there is a reason to do so, for example as long as...

  • Page 34: Recording & Archiving Paths

    How does pre- and post-recording work? RC-P receives video in a continuous stream from the camera whenever the camera is enabled and scheduled to be online. This is what lets you view live video, but it also means that RC-P can easily store received video for a number of seconds in its memory (a.k.a.

  • Page 35: Event Notification

    Default is 30 days. Note that the retention time covers the total amount of time you want to keep recordings for; in earlier RC-P versions time limits were specified separately for the database and archives.

  • Page 36: Output

    RC-P User Manual Camera Specific Properties In Ocularis Client, three differently colored indicators are available for each camera:  The yellow event indicator. When event notification is used for a camera, the yellow indicator will light up when a relevant event has occurred.
  • Page 37 Clear All: Lets you quickly clear all grid sections in the preview image.  Auto: Makes RC-P automatically detect areas with insignificant changes in individual pixels which should not be regarded as motion, and automatically mark such areas for exclusion from motion detection.

  • Page 38: Ptz Preset Positions

    Type 1 (stored on server): You define preset positions by moving the camera using the controls in the upper half of the window, then storing each required position on the RC-P server. You can define up to 25 preset positions this way.
  • Page 39 Since the preset positions are stored on the camera, you can bring a deleted preset position back into RC-P by clicking the Import / refresh button. If you bring back a preset position this way, and the preset position is to be used in PTZ patrolling or PTZ on event, you must manually configure PTZ patrolling and/or PTZ on event to use the preset position again.

  • Page 40: Ptz On Event

    When associating events with preset positions on a PTZ camera, you are able to select between all events defined on your RC-P system; you are not limited to selecting events defined on a particular hardware device. In the Events list in the left side of the window, select the required event.

  • Page 41: Event Types

    RC-P. Events of various types (see the following for details) can be used for automatically triggering actions in RC-P. Examples of actions: starting or stopping recording on cameras, switching to a particular video frame rate, triggering e- mail notifications, making PTZ cameras move to specific preset positions, etc.

  • Page 42: Configure General Event Handling

    Configure General Event Handling Before configuring events of any type, configure general event handling, such as which ports RC-P should use for event data. Normally, you can just use the default values, but it is a good idea to verify that your organization is not already using the ports for other purposes.

  • Page 43: Add A Manual Event

    RC-P User Manual Events, Input & Output Add a Manual Event With manual events, your users with required rights can trigger events manually from their clients. Manual events can be global (shared by all cameras) or tied to a particular camera (only available when the camera is selected). You can use manual events for a wide variety of purposes, for example: ...

  • Page 44: Add A Hardware Output

    RC-P User Manual Events, Input & Output Add a Hardware Output With hardware output, you can add external output units, such as lights, sirens, door openers, etc., to your RC-P system. Once added, output can be activated automatically by events...

  • Page 45: General Event Properties

    RC-P to regularly check the state of the hardware devices' input ports in order to detect input. Such state checking at regular intervals is called polling. You can specify (in tenths of a second) the interval between state checks.

  • Page 46: Event- & Output-Specific Properties

     Enable: Select check box to use selected type of input as an event in RC-P, and specify further properties.  Event name: Specify a name for the event. Hardware input event names must be unique, and must not contain the following characters: <...

  • Page 47: Timer Event

    RC-P User Manual Event & Output Specific Properties  Delete: Lets you delete a selected event.  Add: Lets you add a new event. When Global or a specific camera is selected, clicking Add will add a new manual event. When a specific manual event is selected, clicking Add will...

  • Page 48: Hardware Devices

    Hardware Devices Add Hardware Devices You add cameras and other hardware devices, such as video encoders, to your RC-P system through the Add Hardware Devices... wizard. If microphones are attached to a hardware device, they are automatically added as well.

  • Page 49: Use Dedicated Input/Output Devices

    I/O hardware devices are supported, see the release notes. When such I/O hardware devices are added, input on them can be used for generating events in RC-P, and events in RC- P can be used for activating output on the I/O hardware devices. This means that I/O hardware devices can be used in your events-based system setup in the same way as a camera.

  • Page 50: Add Hardware Devices Wizard

    To use the Express method, your RC-P server and your cameras must be on the same layer 2 network; that is a network where all servers, cameras, etc. can communicate without the need for a router. The reason for this is that device discovery relies on direct communication between the RC-P server and the cameras.

  • Page 51: Cameras And Server Are Online

    RC-P will know the manufacturers' default user names. Note that you must always specify a password (the HardwarePassword parameter) even when it is not necessary to specify user name.
  • Page 52 RC-P User Manual Add Hardware Devices Wizard have more than one camera attached. A camera shortcut number must not contain any letters or special characters, and must not be longer than eight digits.  PreBufferLength[optional number] Required length (in seconds) of pre-recording. If specified as, for example, PreBufferLength1, information relates to a specific camera, otherwise to all cameras attached to the hardware device.

  • Page 53: Replace Hardware Device Wizard

    Remember that you must have a Device License Key (DLK) for every hardware device (cameras, etc.) you intend to use on your RC-P system. Before using the wizard, make sure you have a DLK for the new hardware device. Properties: Name & Video Channels ...

  • Page 54: Network, Device Type & License

    Note that you are free to select which two channels you want to enable. Contact OnSSI if you need to change your number of licenses. Network, Device Type & License...
  • Page 55 RC-P User Manual Add Hardware Devices Wizard The table in the lower half of the dialog contains a row for each video channel on the hardware device. First row from the top corresponds to video channel 1, second row from the top corresponds to video channel 2, etc.

  • Page 56: Licenses

    Add Hardware Devices wizard). If you need to import DLKs in connection with an upgrade of your RC-P software version, always use the File > Import DLKs… method. Browse to the location at which you have saved the received .dlk file, select the file, and click Open. All DLKs...

  • Page 57: Logging

     Log Structures Most log files generated by RC-P use a shared structure complying with the W3C Extended Log File Format. Each log file consists of a header and a number of log lines:  The header outlines the information contained in the log lines.

  • Page 58: Configure System, Event And Audit Logging

    Path: These system log files are by default placed in the appropriate All Users folder for the operating system used, for example C:\ProgramData\OnSSI\RC-P if running Windows Vista. To specify another location for your log files, type the path to the required folder in the Path field, or click the browse button next to the field to browse to the required folder.
  • Page 59 1, you will keep one day plus the current day's activity, and so on. Audit Log  Enable audit logging: Audit logging is the only type of RC-P logging which is not compulsory. Select/clear the check box to enable/disable audit logging. ...

  • Page 60: Management Application

     You can use a maximum of 64 cameras at a time on a single RC-P server. If you add more than 64 cameras, should the Management Application warn you or not? Note that selectable behavior may vary, depending on the type of action Click OK.

  • Page 61: Configure The Management Application Password Protection

    Configure the Management Application Password Protection By default, anyone who is able to log in to the RC-P server is able to use the Management Application. The reason for this is that such people are likely to have administrator rights.

  • Page 62: Scheduling

    Configure Camera-specific Schedules With camera-specific scheduling, you can configure when:  A camera should be online (that is transfer video to RC-P)  A camera should use speedup (that is use a higher than normal frame rate)  You want to receive any e-mail notifications regarding the camera...

  • Page 63: General Scheduling Properties

    Maximum delay between reconnect attempts: Lets you control the aggressiveness of reconnection attempts. If RC-P loses the connection to a camera, it will by default attempt to re-establish the connection after ten seconds. In some environments, for example if using vehicle-mounted cameras through wireless connections, camera connections may frequently be lost, and you may want to change the aggressiveness of such reconnection attempts.

  • Page 64: Archiving

    The Archiving Times list shows the times at which you want to automatically archive the content of all camera databases on your RC-P server. You can do this up to 24 times per day, with minimum one hour between each one.

  • Page 65: Speedup

    Properties). RC-P comes with two simple schedule profiles, Always on and Always off, which cannot be edited or deleted. If these do not meet your needs, you can create any number of customized schedule profiles for each camera. When you create a customized schedule profile for one camera, you can reuse it with other cameras if required.

  • Page 66: E-Mail Notification

    Periods of time (example: Mondays from 08.30 until 17.45), shown in blue: RC-P comes with two simple schedule profiles, Always on and Always off, which cannot be edited or deleted. If these do not meet your needs, you can create any number of customized schedule profiles for each camera. When you create a customized schedule profile for one camera, you can reuse it with other cameras if required.

  • Page 67: Services

    RC-P Log Check service: Performs integrity checks on RC-P log files. For more information, see Overview of Logs. The services by default run transparently in the background on the RC-P server. If required, you are able to start and stop each service separately from the Management Application; see Start & Stop Services.

  • Page 68: System

    Find Version & Plug-in Information Knowing the exact version of your RC-P system can be important if you require support, want to upgrade your system, etc. In such cases, you may also want to know which plug-ins your RC-P system uses.

  • Page 69: System Restoration

    Services). If you have added new cameras or other devices to RC-P after the restore point was created, they will be missing if you load the restore point. This is due to the fact that they were not in the system when the restore point was created. In such cases, you will be notified and must decide what to do with recordings from the affected devices.

  • Page 70: Import Changes To Configuration

    Import Changes to Configuration It is possible to import changes to a configuration. This can be relevant if installing many similar RC-P systems, for example in a chain of shops where the same types of server, hardware devices, and cameras are used in each shop. In such cases, you can use an existing configuration—typically a...
  • Page 71 CSV file.  Device License Key (DLK) required in order to use the hardware device with RC-P.  HardwareDeviceName Name of the hardware device. Name must unique, and must not contain any of the following special characters: <...
  • Page 72  ServerName Name with which the RC-P will appear when listed in clients. Name must be unique, and must not contain any of the following special characters: < > & ' " \ / : * ? | [ ] ...
  • Page 73 RC-P User Manual System Restoration Whichever method is used, the following applies:  The first line of the CSV file must contain the headers, and subsequent lines must contain information about one hardware device each  Separators can be commas, semicolons or tabs, but cannot be mixed ...

  • Page 74: Daylight Savings Time

    01:30 would be overwritten by the second instance of 01:30. Because of this, RC-P will forcefully archive the current video in the event that the system time changes by more than five minutes. The first instance of the 01:00 hour will not be viewable directly from clients. However, the data is recorded.

  • Page 75: Stability Improvement

    If you have not experienced such problems, but you run RC-P 6.5a or newer and your RC-P installation is very large and/or features many megapixel cameras, 3 GB switching is likely to help prevent the problems from occurring.

  • Page 76: Removing The 3 Gb Switch

    RC-P User Manual Stability Improvement  "/3GB" specifies the 3 GB switch.  /A specifies that the operating system options entered with the /RAW switch will be appended to the existing operating system options.  /ID specifies the boot entry ID in the OS Load Options section of the boot.ini file to add the operating system options to.
  • Page 77 RC-P User Manual Stability Improvement The UPS works as a battery-driven secondary power source, providing the necessary power for saving open files and safely powering down your system in the event of power irregularities. UPSs vary in sophistication, but many UPSs include software for automatically saving open files, for alerting system administrators, etc.

  • Page 78: Users

    Management Application. Configure User Access Wizard The Configure User Access wizard helps you quickly configure clients' access to the RC-P server as well as which users should be able to use clients. When using the wizard, all users you add will have access all to cameras, including any new cameras added at a later stage.

  • Page 79: Add Windows Users

    RC-P User Manual Users Specify General Access Camera Access properties. These properties will determine the rights of the user. Click OK Save your configuration changes by clicking the Save Configuration button in the Management Application's toolbar. Add Windows Users When adding Windows users, you import users defined locally on the server and authenticate them based on their Windows login.

  • Page 80: Configure User And Group Rights

    RC-P User Manual Users Save your configuration changes by clicking the Save Configuration button in the Management Application's toolbar. Now you can add users to the group: In the navigation pane, right-click the group you just created, and Basic Users Add Windows Users as required.
  • Page 81 RC-P User Manual Users Then, for each camera, use the Camera column to select the camera, and then specify which features the user/group should have access to when working with the selected camera. Example: The user/group should have access to cameras 2 and 3. Camera 2 (note the darker background) is selected for specification of features.

  • Page 82: Drivers

    HardwareDriverID for each hardware device you want to add. In the following, IDs for all hardware devices supported at the time of release of this version of RC-P are listed. The list is sorted alphabetically by device, with the corresponding ID at the end of each line.
  • Page 83 RC-P User Manual Drivers ACTi SED-2610 152 AXIS 2120 6 Digimerge DNP5220E 177 ACTi TCM-4301 327 AXIS 2130 12 Digimerge DNP5320E 177 ACTi TCM-5311 334 AXIS 2400 OSYS 3 Digimerge DNS1010 177 Adam 6050 129 AXIS 2400 Linux 8 Digimerge DNZ-9320W 244...
  • Page 84 RC-P User Manual Drivers Hitron HWD-12SMP 187 Linudix LWS840 511 Pentax Versacam IC-4 50 Hunt HLC-81I 201 Lumenera LE165 84 Pelco Camclosure IP series 149 Hunt HLC-81M 201 Lumenera LE175 84 Pelco Endura Net5301T 144 Hunt HLC-83M 202 Lumenera LE256 84...
  • Page 85 RC-P User Manual Drivers Sanyo VCC-PT490 206 UDP IPC4500 229 Vivotek PZ7111 332 Sanyo VCC-PT490NA 206 UDP NVE12K 230 Vivotek PZ7112 332 Sanyo VCC-PT500 206 UDP NVE40K 230 Vivotek PZ7121 332 Sanyo VCC-PT500NA 206 UDP NVE100 232 Vivotek PZ7122 332...

  • Page 86: Ancillary Applications

    Using the NVR Download Manager The NVR Download Manager lets you manage which RC-P-related features your organization's users will be able to access from a targeted welcome page on the surveillance system server. You access the NVR Download Manager from Windows' Start menu: Select All Programs >...

  • Page 87: Initial Look

    RC-P User Manual Ancillary Applications The content of the welcome page is managed through the NVR Download Manager; therefore the welcome page will often look different in different organizations. Initial Look The initial look of the welcome page is automatically provided through the NVR Download Manager's default configuration—for more information, see Default Configuration of Download Manager.
  • Page 88 Virus Scanning Information If you are using virus scanning software on the RC-P server, it is likely that the virus scanning will use a considerable amount of system resources on scanning data from the NVR Download Manager. If allowed in your organization, disable virus scanning on all or parts of the RC-P server.

  • Page 89: Recording Server Manager

    Using the Recording Server Manager The Recording Server service is a vital part of the surveillance system; video streams are only transferred to RC-P while the Recording Server service is running. The Recording Server Manager informs you about the state of the Recording Server service.

  • Page 90: View Version Information

    Use the Built-in Help System.  View Version Information Knowing the exact version number can be useful in case you require support from OnSSI. Right-click the notification area's Recording Server icon. In the menu that appears, select About...  Exit the Recording Server Manager Right-click the notification area's Recording Server icon.

  • Page 91: Ocularis Viewer

    The Ocularis Viewer is installed automatically on the same machine as the Ocularis Client. It may also be included as part of a video export for users who do not have Ocularis Client but need to view the exported video. For more information on the Ocularis Viewer, see the Ocularis Viewer User Manual available from www.onssi.com.

  • Page 92: Backup

    Store the copies away from the RC-P server, so that they will not be affected if the server is damaged, stolen or otherwise affected.

  • Page 93: Removal

    What happens to recordings? Your recordings will not be removed; they will remain on the server even after the server software has been removed. Likewise, the RC-P configuration file will remain on the server; this allows you to reuse your configuration if you later install RC-P again.

  • Page 94: Remove Video Device Drivers

    RC-P User Manual Removal You will be asked to confirm that you want to remove RC-P. If you are sure that you want to remove the software, click OK.  If a Status Information window appears on your screen during installation, simply click its OK button (the window simply provides a summary of what has been removed).

  • Page 95: Contact Information

    RC-P User Manual Contact Information Contact Information On-Net Surveillance Systems (OnSSI) One Blue Plaza 7th Floor P.O. Box 1555 Pearl River, NY 10965 Website: www.onssi.com General: info@onssi.com 845.732.7900 Fax: 845.732.7999 Sales Support: sales@onssi.com 845.732.7900 x 1 PreSales Support salesengineering@onssi.com 845.732.7900 x 2 Technical Support: support@onssi.com...

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