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Repair
Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
living outside the United States can be obtained through
local dealers or distributors.
If your Quad EQ needs service, follow these instructions:
1.
Review the preceding troubleshooting suggestions.
Please.
2.
Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and request a Service
Request Number. Have your serial number ready.
You must have a Service Request Number before
you can obtain warranty service.
3.
Keep this owner's manual and the detachable
linecord. We don't need them to repair the Quad EQ.
4.
Pack the Quad EQ in its original package, includ-
ing endcaps and box. This is VERY IMPORTANT.
Mackie is not responsible for any damage that
occurs due to non-factory packaging.
5.
Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
Service Request Number, and a detailed description
of the problem, including how we can duplicate it.
18
QUAD EQ
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
After hours, visit www.mackie.com and click Support,
or email us at: techmail@mackie.com
6.
Write the Service Request Number in BIG PRINT on
top of the box. Units sent without the SR number will
be refused.
7.
Tech Support will tell you where to ship the Quad
EQ for repair. We suggest insurance for all forms of
cartage.
8.
You will need to contact the authorized service cen-
ter for their latest turn-around times. The Quad EQ
must be packaged in its original packing box, and
must have the Service Request Number on the box.
Once it's repaired, the authorized service center
will ship it back by ground shipping, pre-paid (if it
was a warranty repair).
Note: Under the terms of the warranty, you must ship
or drop-off the unit to an authorized service center.
The return ground shipment is covered for those
units deemed by us to be under warranty.
Note: You must have a sales receipt from
an authorized Mackie dealer for your
unit to be considered for warranty
repair.
Need Help?
1-800-898-3211
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