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Summary of Contents for Cincinnati Bell Fioptics TV
- Page 1 CONNECTED 14-CINBELL-0042 CinBell WK IPTV Book Q414.indd 1 10/27/14 7:31 PM...
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Page 2: Table Of Contents
Remote the speed of light. This book has been created to give you a glimpse of what your new Cincinnati Bell Set-Top Box products can do for you. -
Page 3: Fioptics Tv
If that’s not enough, you can add even more HD programming with our Sports Premium Tier. You are always in the game with Fioptics TV. There is no need to miss a On Demand minute of action, no matter what sport you enjoy. For even more sports Save a trip to the video store by choosing from thousands of hours of content, add the Fioptics Sports Package. -
Page 4: Remote
INSTRUCTIONS to access menu options. or press while watching Live TV to During installation, your access the side bar menu. Cincinnati Bell technician ABCD Use as shortcuts to access additional features programmed your available for set-top box menu screens, program... -
Page 5: Set-Top Box
HOOK UP YOUR SET-TOP BOX Chances are one of our top-notch technicians already installed your Fioptics TV service for you. In case you decided to install it yourself or if you choose to move your TV equipment to another spot in the room, the diagram below spells out how to connect the appropriate cables. You will need a separate set-top box for each TV on which you wish to receive digital services. -
Page 6: Interactive Program Guide (Ipg)
ACCESS YOUR INTERACTIVE PROGRAM GUIDE (IPG) Menus Main Menu The Main Menu is a portal to your IPG. Menu Icons ፘ Press to access the TV Channels: Access the on-screen Guide, set up and manage Main Menu your My Favorites lists and check out what’s on other channels ፘ... - Page 7 Guide ፘ Use the arrows to ▼▲ highlight additional Access a list of channels channels and populate the and programming currently preview screen with the available. current program ፘ Press ፘ Press to change the ፘ Use the arrows to ◀▶...
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Page 8: Info Bar
Info Bar Mosaic View a brief description of the program you are currently watching and see View six preselected kids, sports or news channels at the same time in what is coming up next. Also, surf through the other channels to see what thumbnail format. -
Page 9: My Favorites
Picture-in-Picture My Favorites Watch any two SD or HD programs at the same time using picture-in- Set up all your favorite channels into an easy-to-access list. Don’t hassle picture. with scrolling through pages and pages of programs just to see what’s on ፘ... - Page 10 Edit My Favorites List Add or delete a channel from list: ፘ Press , highlight the favorites list you would like to edit ፘ Use the arrows and ◀▶ ▼▲ ፘ Choose Rename , Delete or Add/Remove Channels highlight Add/Remove Channels and press Rename a list: ፘ...
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Page 11: Reminders
Reminders Setting a Reminder: ፘ Highlight the show you Don’t miss the program you want to watch Live by setting a reminder. The would like to set a reminder reminder will appear on screen to tell you when your program is about for in the guide and press to begin. -
Page 12: My Recordings (Dvr)
My Recordings (DVR) Cancel a Reminder: ፘ Highlight the program that Record Program you have the reminder set There are multiple ways to record a program. Any of the following options for in the guide and press allow you to record a single program to view at a later time: Record while watching a program: ፘ... - Page 13 Record from Info Bar: Record by searching for a program: ፘ Press on the remote ፘ Press control and use ፘ Highlight Search by using the arrows and press ◀ ▶ ◀ ▶ select the program that you ፘ Use the arrows to search by Title, Actor or Director, or search by text ◀▶...
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Page 14: Whole Home Dvr
Whole Home DVR To delete/cancel a recording: ፘ Press Name My Set-Top Box ፘ Highlight the program you would like to delete using the arrows or Settings ▼▲ ፘ Press ፘ Use the arrow to highlight Delete and press ፘ arrow to highlight Self Care and press arrow or ▶... -
Page 15: Restart Tv
Restart TV Watch in a Different Room With Whole Home DVR, you can use the Bookmark feature to pause a Go back to the beginning recording in one room and pick it up in another. of a show that’s already in progress with Restart TV. -
Page 16: Parental Controls
Parental Controls Or to access Restart TV while in the Guide, highlight the current program and press the button on the remote control. Use the right Activate a Password arrow to access the Restart TV option and press ፘ Press ፘ... - Page 17 Fioptics Mail iHeartRadio Get the latest updates from Access iHeartRadio right from your TV to listen to Live Stations or create Cincinnati Bell including the commercial-free, all-music custom stations featuring songs from your latest Movies On Demand, favorite artists. notifications on new exciting features and important ፘ...
- Page 18 Settings ፘ Use the arrows to ▼▲ highlight the Mail you Power-down Timer (General Setting Screen) would like to read and To help save energy and improve your Internet performance you can choose press to auto power down your set-top box when not in use. All of your recordings ፘ...
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Page 19: Fioptics Internet
Online Backup: Safely and easily store, manage & share your content. It’s easy! This all-in- Cincinnati Bell has the fastest download speeds in town, so you can do one service allows you to simply upload and protect your treasured photos, even more in less time. -
Page 20: Email Setup
Available hard-drive space: 320MB While other browsers and operating systems should work with our network, Cincinnati Bell does not provide technical support for them at this time. QUICK TIP Our email allows for unlimited storage, so no need to worry about constantly cleaning out your inbox. -
Page 21: Fioptics Voice
Emergency: Dial 911 1. Dial *966 or *11 2. Enter your password and press # If you have purchased Cincinnati Bell’s Per-Line Privacy feature, dial *82 plus the access number to release your number to the voicemail system. Voicemail main menu ፘ... -
Page 22: Calling Services
Three-Way Calling: Talk to two different parties at the same time. (one-time only): *70. Caller ID: The caller’s name and number will appear on your Caller ID unit, which is available from Cincinnati Bell or wherever you buy phone equipment. QUICK TIP For assistance, call Technical Support at 513-565-9890. -
Page 23: Support
Fioptics services. Check out the top questions on TV, Internet and Home Cincinnati Bell bill simple and hassle-free. And best of all—it’s FREE. Phone and ask any questions you might have about your new Fioptics ፘ... -
Page 24: Troubleshooting
Troubleshooting What if I am not receiving the HD-quality picture I expected? What do I do if there is no video picture on the TV screen? Refer to the Interactive Program Guide (IPG) to determine if the Make sure that your TV, set-top box and home theater system are program is broadcast in HD. - Page 25 15 minutes before trying again. If you still receive the same error message after rebooting, please contact Cincinnati Bell’s customer service department. Why can I load some web pages but not others? Typically, this means that the server hosting the web page you’re...
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Page 26: Legal
If the returned equipment is APPLICATION FOR SERVICE received by CINCINNATI BELL and is not found to be in satisfactory working condition, or if said equipment has been opened, tampered with, defaced, or damaged (normal wear and... - Page 27 CINCINNATI BELL will not disconnect all or part of a Subscriber’s service for nonpayment to CINCINNATI BELL Equipment is due to negligent use or abuse or if no fault is discovered until the bill is at least forty five (45) days past due.
- Page 28 In the event any portion of these rules and regulations should be declared invalid by any open to inspection by the general public at the office of CINCINNATI BELL. A hard copy of court of competent jurisdiction, such invalidity shall not affect the remaining portions CINCINNATI BELL’s rules and regulations and applicable rate schedule shall be furnished to...
- Page 29 In order to provide reliable, high quality service to you with minimal delays, we keep ፘ To allow us to properly maintain those services and to make improvements or upgrades business records containing information about you that may constitute personally when necessary identifiable information.
- Page 30 this information for a period of time after you are no longer a subscriber if it is necessary Similarly, if we (or our parent company) enter into a merger, acquisition, or sale of all for business, legal, or tax purposes. We will destroy the information if we have no pending or a portion of our assets, subscribers’...
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Page 31: Contact Us
Contact Us Online ፘ Visit cincinnatibell.com/fioptics Store Locations ፘ Eastgate Mall ፘ Western Hills ፘ Florence Mall 4601 Eastgate Blvd. 5098 Glencrossing Way (In Front Of The Mall) Cincinnati, OH 45245 Cincinnati, OH 45238 7688 Mall Rd. Florence, KY 41042 ፘ... - Page 32 CBQ314-IPTVWK-FV 14-CINBELL-0042 CinBell WK IPTV Book Q414.indd 32 10/27/14 7:31 PM...
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