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Summary of Contents for Skyway SW-10
- Page 1 User Guide SW-10 Satellite Modem Tech Support Number Tech Support from 9:00 AM to 9:00PM Eastern Standard Time Monday Thru Saturday 1-866-3SKYWAY 1-866-375-9929 Rev11e...
- Page 2 The information provided in this Installation Guide is given in good faith, and following this guidance should lessen the risks of injuring yourself and others. However, neither SkyWay USA, Inc. nor its affiliates, partners, third party companies, and individuals associated with the preparation of this information shall have any liability to any person or entity with respect to liability, loss, or damage caused or alleged to be caused directly or indirectly by the instructions contained within this booklet, to the full extent that such liabilities can be excluded at law.
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Page 3: Table Of Contents
GLOSSARY ..........................21 TECHNICAL SPECIFICATIONS .....................22 The SkyWay USA SW-10 Satellite Modem contains software, which is covered by the “GNU General Public License” (GPL). This software is distributed WITHOUT ANY GUARANTEES to an extent allowed by applicable law. The complete license text can be found http://www.gnu.org/copyleft/gpl.html. SkyWay USA, Inc. hereby offers to supply the GPL licensed source code for this software to those who have previously received the code for this software and those who have requested it. -
Page 4: Installation Process
Installation Process The installation of your SW-10 Satellite Modem can be broken down into the following stages: 1. Check the contents of the installation kit 2. Installing the modem 3. Checking the software version 4. Connect to the Internet 5. Disconnect from the Internet 6. -
Page 5: Before You Start
SkyWay Satellite (PAS1R or Horizons1) Please be aware that the SkyWay username must include the fully qualified domain name for SkyWay USA. (i.e. @skywayusa.net). Failure to include the fully qualified domain will result in login errors with the dial-up provider. -
Page 6: Installation Kit
1 x Ethernet cross-cable with 2x RJ45 connector 1 x PSTN Telephone cable 2x RJ11 This User Guide If there are any items missing or damaged in your installation kit, please contact SkyWay USA at 1-866- 3SKYWAY (866-375-9929). ! " # ! -
Page 7: Modem Connections
The SW-10 Satellite Modem supports 10Mbps transfer speed only. The SW-10 Satellite Modem does not have to be installed solely as a stand-alone device; it can also be installed to work through a Network HUB, Switch or Router device. -
Page 8: Modem Indicator Lights
Modem Indicator Lights There are three green diodes on the front of the modem. These indicate the following: Diode Power Modem Ethernet Flashing Start is in Data transmission green progress from modem to computer in progress Steady Normal Dial-up Connection between green operation modem... -
Page 9: Configuring The Modem
You have now reached the connection page. Before you will be able to connect you need to enter some dial-up settings for your SW-10 Satellite Modem. (For some customers this has already been programmed in advance.) Click the Satellite Modem Setup link, located on the left of the screen. The following page will appear: 1. - Page 10 Double check that the antenna cable is firmly connected to the socket marked LNB on the modem. Click the link to the Connect Page in the top menu. At the Connect Page, check that the Satellite Signal Quality meter is green and click the Connect to SkyWay USA button.
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Page 11: Connect To The Internet
Open the Internet Browser, if it is not already open. Type http://skyway in the Address bar on your browser to open the SW-10 Satellite Modem set-up screen and hit return. (If this fails, please go to the troubleshooting section or contact SkyWay USA.) Click the Connect button to connect to the Internet. -
Page 12: Software Versions
Software Versions When the modem is first connected to the Internet it will check to see what version of the software is loaded onto the modem and makes a search in order to discover whether there is a newer version available. The result will be shown on the screen shown on the right. -
Page 13: Disconnect From The Internet
Disconnect from the Internet Unless SkyWay provides a free phone number for your Internet access you will have to pay connection charges every time you logon. To avoid unnecessary costs you should always disconnect from the Internet after having finished a session. -
Page 14: Reference Section
Reference Section Tech Support 1-866-3skyway or 1-866-375-9929 Tech support hours are 9:00AM to 9:00PM Monday Thru Saturday. Tech support is also Available at our website http:www.support.skywayusa.com At any time. ! " # ! -
Page 15: Modem Control Interface
All of the modem set-up pages are described in the next series of pages in this manual. Connect Page The SW-10 Satellite Modem Connect to SkyWay page is used for connecting to and disconnecting the modem from the Internet. This page also shows the status of the satellite connection. - Page 16 Satellite Modem Setup The Satellite Modem Setup page is used to change the SkyWay settings without having to use the Dial-up Configuration Tool: The table on the next page shows the procedure for connecting a PSTN modem. ! " # !
- Page 17 Area Code This field is for customers who use SkyWay USA's dial-up service. If you are using a third-party dial-up provider, such as MSN or AOL, you will need to skip this section and enter a phone number manually in the space provided.
- Page 18 Updates and Support The Updates and Support page enables you to check for and download the latest software updates for your modem installation. ! " # !
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Page 19: Frequently Asked Questions (Faq)
Frequently Asked Questions (FAQ) The following list of frequently asked questions is updated online on a regular basis. Why do I also need a terrestrial dial-up Internet connection as well as my satellite connection? Because the service is a one-way satellite connection, which only allows you to receive information (the downstream path), you also need a normal Internet connection for (upstream) activities such as transmitting requests for URLs, sending email, FTP, etc. -
Page 20: Troubleshooting
Troubleshooting Problem Solution The modem does not dial the SkyWay Check that the phone line is properly number. connected to the modem and the wall socket. If you are on an analog PSTN line, check that you have allowed for the pause in the dialing sequence. -
Page 21: Glossary
Glossary The following are certain terms you may encounter either in this guide or at some other occasion in relation to Satellite broadband. Alignment The alignment of your satellite dish. This is represented by Azimuth or horizontal alignment (East/West) Elevation or vertical alignment. Coaxial cable Coaxial cable is used to bring the received signal from the dish to the modem. -
Page 22: Technical Specifications
Ethernet port Data transmission up to 10Mbit/s (10Base –T) External power supply 95-250V Contact Information You can contact SkyWay USA at one of the following numbers: 1-866-3SKYWAY (866-375-9929) You can also e-mail us by visiting http://support.skywayusa.com/ E-mail Server Settings POP3 Server: mail.skywayusa.com SMTP Server: mail.skywayusa.com... - Page 23 Other Helpful Satellite Dish Information When setting LNB for the PAS1R satellite, face the front of the dish and turn the LNB clockwise so that the coaxial connector points to approximately the 7:00 o’clock position or lower left side of the dish. When setting LNB for the Horizons1 satellite, face the front of the dish and turn the LNB counter clockwise so that the coaxial connector points to approximately the 5:00 o’clock position or lower right side of the dish.
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