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Summary of Contents for Bionics Harmony
- Page 1 Welcome to the Harmony™ Interactive Troubleshooting Guide Press the button to begin...
- Page 2 As a reminder, you can also call Advanced Bionics On-Call Support at 877-829-0026, Monday – Friday, 5 AM – 5...
- Page 3 Harmony™ Sound Processor We encourage you to review the processor components before proceeding. Next...
- Page 4 Choose from the item below that best Choose from the item below that best describes your situation: describes your situation: I want to learn how to perform a task I need help with troubleshooting a problem Back...
- Page 5 How do I……… • Check the device each day? • Connect to an FM system? Main Menu Back...
- Page 6 Check to see the cable is not twisted or frayed Is the Earhook properly positioned? • To Attach: Align the Earhook flush with the Harmony and push to snap in place. Gently pull back to confirm that the Earhook is secure. •...
- Page 7 Is the Program Selector in the desired position? • The Harmony can store up to 3 programs (P1, P2, P3). The Program Switch has three positions to represent each program. P1 is at the bottom, P2 is in the middle and P3 is at the top.
- Page 8 How to Verify the Child’s Device is Working Is the Headpiece positioned over the Implant (internal device)? • You should feel the magnetic attraction • You should also see the LED flash GREEN in response to loud sounds Perform a Behavioral Listening Check •...
- Page 9 Performing a Behavioral Listening Check • Using the Ling Six Sounds (ah, ee, oo, sh, s and mm) you can determine a cochlear implant’s effectiveness by verifying that the child is able to detect all aspects of speech as the six sounds encompass the frequency range of all phonemes.
- Page 10 Ensure that the FM system is functioning appropriately by listening to the FM system through an amplified speaker or walkman-style earphones. Make sure all components are turned off Attach the iConnect Adapter Earhook and MLxS module to the Harmony Next Back Main Menu...
- Page 11 Connecting to an FM System Insert a size 10 zinc air battery into the iConnect Turn down the volume on the Harmony Processor Turn on the FM transmitter, MLxS, and slide the PowerCel onto the Harmony Make sure the following settings are in place: •...
- Page 12 Connecting to an FM System Gradually turn up the volume on the Harmony Processor Assess performance: • In quiet using an auditory only task • Verify FM benefit by determining performance in noise – CI+FM • Perform daily functional checks and monitor...
- Page 13 I need help troubleshooting the following: • Child is NOT responding to Sound • The Light (LED) on the Processor is Flashing • Sound appears to be Intermittent • Headpiece will not stay on • Child’s voice sounds muffled or different Main Menu Back...
- Page 14 Child is NOT responding to sound— *Note you have verified no response with a behavioral listening check. Verify the Sound Processor is ON • Remember that sliding on the PowerCel turns the processor on Check your connections including PowerCel, Earhook and Headpiece-Cable •...
- Page 15 Child is NOT responding to sound— *Note you have verified no response with a behavioral listening check. Is the Headpiece positioned over the implant site? • Busy children can knock it off and may not be able to put it back in place. Is your PowerCel charged and inserted properly? •...
- Page 16 I would like to learn more about LED functionality Replace the Headpiece/Cable • You should keep spare equipment on hand • To order equipment contact us now Clean the contact on both your PowerCel and Harmony Processor • Learn how Next Back Main Menu...
- Page 17 Harmony LED Functionality Chart Next Main Menu Back...
- Page 18 Child is NOT responding to sound— *Note you have verified no response with a behavioral listening check. Remove any materials that may be covering the microphone (i.e. Scarf, Hat, Headband) Perform a test of the built in microphone using an empty program slot •...
- Page 19 Child is NOT responding to sound— *Note you have verified no response with a behavioral listening check. Check for visible damage on the processor Contact the audiologist for further troubleshooting • Contact us now! Back Main Menu...
- Page 20 The Light (LED) on the Processor is Flashing…. What is the color of the flashing light? • Orange (Battery) • Green (Microphone) • (Communication Error) Main Menu Back...
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Page 21: Low Battery Indicator
Orange LED can mean the following: PowerCel Status • 3 to 4 quick flashes indicates the PowerCel is fully charged. • 2 quick flashes indicates the PowerCel is sufficiently charged to power the system. • 1 quick flash indicates the PowerCel is nearly depleted •... - Page 22 Green LED can mean the following… Microphone System Status • A green light will flash in response to loud sounds Microphone Test Mode • A steady green light indicates an empty program slot is available for microphone testing Next Main Menu Back...
- Page 23 LED can mean the following… Lock Status • Blinks at 1 second intervals indicating no lock with the implant Intellink™ • Rapid blinks indicating wrong implant is connected Error Conditions • Steady light indicates a processor error • Remove the PowerCel and re-insert it to reset the processor Next Back...
- Page 24 Sound is intermittent: Verify the Sound Processor is ON • Remember that sliding on the PowerCel turns the processor on Check your connections including PowerCel, Earhook and Headpiece-Cable • Make sure they are secure Verify that the Volume Dial is in the 12 o’ clock position Next Back Main Menu...
- Page 25 Sound is intermittent— Is the Headpiece positioned over the implant site? • Busy children can knock it off and may not be able to put it back in place. Is your PowerCel charged and inserted properly? • The LED will flash 3-4 quick Orange flashes letting you know it is fully charged.
- Page 26 I would like to learn more about LED functionality Replace the Headpiece/Cable • You should keep spare equipment on hand • To order equipment contact us now Clean the contact on both your PowerCel and Harmony Processor • Learn how Next Main Menu Back...
- Page 27 Harmony LED Functionality Chart Next Main Menu Back...
- Page 28 Sound is intermittent— Remove any materials that may be covering the microphone (i.e. Scarf, Hat, Headband) Perform a test of the built in microphone using an empty program slot • Learn how Try another audio input source • Such as an Auxiliary Microphone or your Direct Connect Earhook interfaced with an audio device (i.e., CD/MP3 player).
- Page 29 Sound is intermittent— Check for visible damage on the processor Contact the audiologist for further troubleshooting Main Menu Back...
- Page 30 Headpiece will not stay on….. CAUTION: adding too many magnets to the headpiece may cause physical discomfort and can potentially damage the skin around the implant site How long has it been since surgery? Swelling is common for 1-2 months following surgery. If significant time had elapsed, you may try the following: •...
- Page 31 Child’s voice sounds muffled or distorted Is the processor turned on? Are the connections secure? Is the Volume Control in the 12 o’ Clock position? Verify the LED status • Learn how Perform a behavioral listening check • Learn how Perform test of the built-in Microphone •...
- Page 32 Harmony LED Functionality Chart Next Main Menu Back...
- Page 33 Direct Connect system and an Audio Interface Cable Using the Mic Tester Headphones supplied by Advanced Bionics attach to the Direct Connect Set the program switch to an empty program slot (solid green light/LED should emit) Connect a charged PowerCel...
- Page 34 Performing a Behavioral Listening Check • Using the Ling Six Sounds (ah, ee, oo, sh, s and mm) you can determine a cochlear implant’s effectiveness by verifying that the child is able to detect all aspects of speech as the six sounds encompass the frequency range of all phonemes.
- Page 35 Direct Connect system and an Audio Interface Cable Using the Mic Tester Headphones supplied by Advanced Bionics attach to the Direct Connect Set the program switch to an empty program slot (solid green light/LED should emit) Connect a charged PowerCel...
- Page 36 Direct Connect system and an Audio Interface Cable Using the Mic Tester Headphones supplied by Advanced Bionics attach to the Direct Connect Set the program switch to an empty program slot (solid green light/LED should emit) Connect a charged PowerCel...
- Page 37 How to Try another Audio Input Source By connecting the direct connect system, audio interface cable and either an auxiliary microphone or portable listening device you can verify if the child can receive sound through another sound source. Should the child receive sound with another audio source this verifies that the processor microphone is not functioning.
- Page 38 How to Try another Audio Input Source By connecting the direct connect system, audio interface cable and either an auxiliary microphone or portable listening device you can verify if the child can receive sound through another sound source. Should the child receive sound with another audio source this verifies that the processor microphone is not functioning.
- Page 39 Cleaning the Processor and PowerCel Contacts 1. To prevent intermittent operation of the Processor, contacts on both the PowerCel and Processor should be kept free from dirt, dust, perspiration or moisture. 2. Clean the contacts with a soft bristle brush (a hearing aid brush is best) at least once a month.
- Page 40 Cleaning the Processor and PowerCel Contacts 1. To prevent intermittent operation of the Processor, contacts on both the PowerCel and Processor should be kept free from dirt, dust, perspiration or moisture. 2. Clean the contacts with a soft bristle brush (a hearing aid brush is best) at least once a month.
- Page 41 I need more information…… 1. Speak to an Audiologist to ask further questions 2. Learn more on-line about the Harmony Processor Main Menu...
- Page 42 Speak to an Audiologist Please call us for further assistance: • Hours of Operation: 5 AM to 5 PM PST (877) 829-0026 US and Canada (800) 678-3575 TTY (661) 362-1400 ext. 2101 Next Main Menu Back...
- Page 43 Speak to an Audiologist Please call us for further assistance: • Hours of Operation: 5 AM to 5 PM PST (877) 829-0026 US and Canada (800) 678-3575 TTY (661) 362-1400 ext. 2101 Next Main Menu Back...
- Page 44 Speak to an Audiologist Please call us for further assistance: • Hours of Operation: 5 AM to 5 PM PST (877) 829-0026 US and Canada (800) 678-3575 TTY (661) 362-1400 ext. 2101 Next Main Menu Back...
- Page 45 Speak to an Audiologist Please call us for further assistance: • Hours of Operation: 5 AM to 5 PM PST (877) 829-0026 US and Canada (800) 678-3575 TTY (661) 362-1400 ext. 2101 Next Main Menu Back...
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