Troubleshooting - Dune HD HD Network User Manual

Troubleshooting

This section describes typical cases of undesired/unexpected bahavior of a
Presenter, and the possible reasons for such behavior.
Should you ever encounter a problem with Dune HD Network, please consider the
options in this section before applying for customer service.
No Display
∙ The video mode settings in the player menu
configured.
Note: In this case the player menu is also not shown. Please refer to the player
manual for instructions on changing video mode using the IR remote control
while the display is blank.
∙ An empty playlist is in effect according to the schedule.
∙ The schedule demands the "off" state for the current time.
∙ The playlist includes a completely black static image.
∙ The synchronized playback mode is on, and the Presenter is waiting for
synchronization with other Presenters.
Note: In case some other Presenter stops working or loses the network
connection, waiting time may be infinite. Please refer to the section of this
manual which describes the synchronized playback.
∙ The Presenter is in the "Standby" mode.
Note: To exit the "Standby" mode, the IR remote control should be used. The
schedule is not able to wake up a Presenter from this mode.
Schedule Problems
∙ The real-time clock is not setup properly. Please refer to the player manual for
details on real-time clock.
∙ In case the configuration file has been edited manually, a misprint in a
configuration name may result in basic configuration being used for a certain
time interval.
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Setup > Video are not properly
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