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Summary of Contents for Xtensions Universal Adapter 2.0
- Page 1 Xtension Recorder Universal Adapter 2.0 Reference Guide Downloads Available at www.usbcallrecord.com UK Office: +44(0)1302-835812 US Office: +1 949.587.1226 This guide is Copyright © Intelligent Recording LTD 2008...
- Page 2 PC or to a network location. This guide is designed to help you quickly and easily install your Xtension Recorder Universal Adapter 2.0 device and its supporting software. We have also included a summary of the features and functions available on the Xtension Recorder Desktop software.
- Page 3 Connections The Universal Adapter has seven connections as described below: Connector Name Description Handset Telephone handset in/out Connects to telephone handset (two sockets) (curly cord) in ‘Handset Only Connection’ or ‘Mixed Connection’. A & B Line connections Connects to telephone line cable (pins 3 &...
- Page 4 Installing the Universal Adapter Choosing the Connection The Universal Adapter supports three types of connection to deliver the best performance according to the type of telephone you want to connect: Line Only Connection – records your conversations from the telephone line. Handset Only Connectio n–...
- Page 5 Connection method feature availability Feature Mixed Line Only Handset Only Off hook detect Dialed digit detection Record other extensions Separate local and remote level adjustment Line Only Connection allows recording of parallel-connected telephones. Start and end recording is detected by VoiceTrigger. Off Hook Detect is not used because it is necessary to use the audio signal from any parallel-connected telephone on the line to start and stop the recording.
- Page 6 If you want to record parallel-connected telephones, you will need Voice Trigger to select for detecting the start and end of your telephone calls. The main disadvantage of using Line Only Connection is that local and remote speech levels are mixed; however, your recorder has Automatic Gain control to equalize the levels.
- Page 7 A & B first; if this does not appear to work, try connections C & D (see below). Telephone line ! Don’t connect yet! Universal Adapter 2.0 Connections: ): telephone line ): phone input (use supplied cable).
- Page 8 To set up a line connection to the Universal Adapter: 1. Remove your telephone line connection from the base of your telephone. 2. Plug the line connection into socket ‘A’ (you may need to change to socket ‘C’ depending upon how your line cord is wired).
- Page 9 For Handset Only operation, connect your telephone handset (the curly cord) to the Universal Adapter using the 2 sockets marked ‘Handset’. Telephone line Handset connections ! Don’t connect yet! Universal Adapter 2.0 Connections: Handset ports: (1) to handset; (2) to handset socket on base of telephone (use-supplied cable).
- Page 10 See the instructions for both Line Only and Handset Only Connections on the preceding pages. Telephone line Handset connections ! Do not connect yet! Universal Adapter 2.0 Connections: A (or C ): telephone line B (or D ): phone input (use supplied cable). Handse t ports: (1) to handset;...
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Page 11: Installing The Software
Enter your Info C l i c k Submit Click Universal Adapter 2.0 5. Click on (be sure to select version 2.0). If the listed version number is greater than that shown on your CD: 1. Download the software onto your PC making a note of the destination folder on your PC. - Page 12 2. Double-click on the icon or setup to begin the installation. 3. Follow the on-screen prompts to complete the installation procedure (it may vary according to your operation system). You will need to: Accept the License Agreement. Choose the destination folder where the Program will be located.
- Page 13 Click on the OK button. The USB drivers will now be installed. Please be patient as this may take a few minutes (see image below). If you receive a warning that the hardware has not passed ‘Windows Logo Testing’ (see below) please click Continue Anyway .
- Page 14 Click on the Close button to finish the install process. 10. The Recorder Setup program is displayed. The next section describes how to use Recorder Setup to optimize your system.
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Page 15: Recorder Setup
Recorder Setup Telephone line and handset levels vary, so we have included the Recorder Setup Wizard t o h e l p y o u optimize recorded voice levels and specify how the software starts and stops recordings. Recorder Setup starts automatically after software installation. - Page 16 completed the Wizard by clicking on the Finish button on the last page. If you chose to close the Wizard by clicking on the Cancel button, any changes you have made are discarded and the Universal Adapter will continue to operate under its original configuration. 1.
- Page 17 3. Off- Hook Test Use Line Current I f y o u s e l e c t e d (Off Hook Detect) in step 2, this page prompts you to test the off- hook detection. Take the telephone handset off-hook. The image should change to show a phone off-hook.
- Page 18 . Voice Trigger Levels U s e L i n e I f y o u s e l e c t e d C u r r e n t ( O f f - H o o k ) D e t e c t step 2 (see page 15), continue to step 6.
- Page 19 The default Voice Trigger settings should suit most applications. The following procedure explains how you can check that the settings are suitable for your system: 1. Check the Start Threshold . Take the handset off-hook, and check that the Start Threshold is triggered (START DETECTED is displayed).
- Page 20 4. By default, Voice Trigger detection operates on both the mouth and earpiece/telephone line signals. You may want to change these settings: Disable Voice Trigger on Mouth if your telephone/ headsets remain in an off-hook state with a live local microphone, even when the phone is on-hook.
- Page 21 To test Dialed Digit Detection: 1. Lift the handset of your phone and dial some numbers; they should appear in the Dialed Digits box. Use the 'Clear' button to clear the display. 2. After the start of a call, and after each key press, the Universal Adapter will continue to look for further key presses for the Digit Detect Time (in seconds).
- Page 22 8. Starting Xtension Recorder After testing your system with the Recorder Setup Wizard: 3. Click on the Finish button to store the settings. 4. You are now prompted to register the software. Click on the link to register online at www.USBCallRecord.com/register Click on the Cancel button to continue.
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Page 23: Troubleshooting
Troubleshooting The following table lists common problems with a brief explanation of the solution. Check that you have the latest version of software (see page 10). In many cases, problems are due to an incorrect Recorder Setup configuration. Xtension Recorder relies on correct settings of the Gain Level controls for reliable and quality performance. - Page 24 Problem Solution Device not Driver for device was not loaded properly. initializing during Close Xtension Recorder: right click on the installation icon in the system tray (see page 19) and select Exit from the popup menu. 2. Insert the CD. Browse to the CD using Computer Windows Explorer a n d l o c a t e...
- Page 25 Problem Solution This can happen when a call is finished and Two calls are another answered quickly: Xtension Recorder merged into one needs to detect silence on the line for a few (using Voice seconds to know a call is finished (you can Trigger) adjust the Idle Timeout using Recorder Setup but this may also result in multiple recordings...
- Page 26 Problem Solution Line Current Try changing your line connections from A&B Detect Connection to C&D (or vice versa) does not detect telephone off hook No line signal in Try changing your line connections from A&B Line Only to C&D (or vice versa) Connection This may be due to some telephones entering Short unexplained...
- Page 27 Other great products from Comvurgent If you are expanding your recording capability or wish to try alternative ways of recording, check out some of our other products in the Xtension Recorder range. Introducing the Xtension Recorder Digital Series Xtension Recorder Digital 01 is a low-cost USB extension desktop True Digital recorder for most PBX...
- Page 28 48 extensions of Digital 04 and Digital 16 units onto a central server PC. BackOffice delivers cost- effective call recording without any desktop clutter. Besides the Universal Adapter 2.0 we offer the 02/04/08 Channel Analog recorders. Need a Supervisor Position?
- Page 29 Register your Xtension Recorder for great benefits! Register today to: Get Free Upgrades -We are continually releasing new • features and improving existing features. All Xtension Recorder devices come with free upgrades for life. K e e p i n f o r m e d o n N e w P r o d u c t s - A s w e r e l e a s e n e w •...
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