Summary of Contents for Westpac PC-EFTPOS PX328
- Page 1 PC-EFTPOS Reference Guide PX328 NPT-710 Version 1.08 April 2008 Confidential Page 1 6/4/2008...
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Page 2: Table Of Contents
PC-EFTPOS Contact Details ..........................2 Introduction ................................ 2 Using PC-EFTPOS with a POS ......................... 3 Westpac Specific Details ........................... 3 Terminal Functionality Supported by Westpac ....................3 PC-EFTPOS Overview ............................4 PC-EFTPOS Hardware Installation ........................5 PC-EFTPOS Software Installation ........................7 Function Key Menu’s ............................ -
Page 3: Using Pc-Eftpos With A Pos
Depending on the model the pinpad can be configured to use the internal modem or an external connection via a PC. Westpac Specific Details Westpac Help Desk Number: 1800 029 749 Requires a terminal ID (8 digits), Merchant ID (8 digits) ... -
Page 4: Pc-Eftpos Overview
PC-EFTPOS Overview EFT-Client Settings: COM port: that the pinpad is plugged into. Printer: (Not used when POS is printing). NPT denotes using the internal printer of NPT Host Interface: This is normally blank. It is the IP address of the EFTSRV which is normally on this machine. -
Page 5: Pc-Eftpos Hardware Installation
PC-EFTPOS Hardware Installation PX328 EFTPOS PINpad Supplied Equipment with terminal: EFTPOS PINpad PINpad Power Supply Installation Steps 1. Plug the supplied power adaptor into a power point 2. Connect the power supplies DB9 connector into the PC Com Port that will be used for the PINpad 3. - Page 6 P66 Dialup Modem Supplied Equipment: P66 Modem Power brick and cord P60 Load Cable (Modem cable) Dial Up Phone Cable Installation Steps 1. Power the P66 modem 2. Connect the power adaptor to the power socket on the back of the modem, and plug the cord into a power socket.
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Page 7: Pc-Eftpos Software Installation
PC-EFTPOS Software Installation 1. Install Terminal See Hardware Installation for PINpad. 2. Install Software If the POS does not have the latest PC-EFTPOS software installed, install the software from the PC- EFTPOS installation CD, or the setup file available for download from our website. Follow installation wizard closely. -
Page 8: Function Key Menu's
Function Key Menu’s To access the functions, press the FUNC key on the pinpad when the terminal is in its IDLE mode. The following function menus are available: Function Number Description 3824 View terminal config 11112222 Switch to standalone mode 11112223 Configure Standalone mode 11112224... - Page 9 11112224 - Configure idle mode Terminal display Comment Press [FUNC] then enter [1] [1] [1] [1] [2] [2] [2] [4] and press [ENTER]. FUNCTION ******** If the operator selects [ENTER], the terminal will revert to Idle mode after a defined timeout ENABLE IDLE when in Standalone-lite mode.
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Page 10: Standalone Mode
Standalone Mode The NPT710 and PX328 support a simple standalone mode. Configure Standalone Mode 1. If using the internal NPT modem, ensure Dial-up parameters are set up. 2. Configure Standalone Mode options (Function 11112223), refer to table below. 3. Switch to Standalone Mode by pressing [Func] button then enter, followed by 11112222 then enter. The terminal will prompt switch to standalone mode, press enter to accept. - Page 11 Using Standalone Mode Terminal Menu Screens The menu system represents the user interface for the terminal. The menu allows the operator to access all of the terminal functionality without the need for a POS system. The terminals functionality is grouped with similar functions and is accessed via menus. A menu contains up to 3 menu items.
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Page 12: System Timeouts
System Timeouts The PIN pad will support the following 'time outs' for its PCEFTPOS Client and Network interface: PINPAD EVENT TIMEOUT 3 seconds PCEFTPOS Client ACK to PIN pad request 3 seconds PCEFTPOS Client ACK to send Host message request 10 seconds PCEFTPOS Client response to display request 10 seconds... - Page 13 PINPAD DISPLAY CODE DESCRIPTION ready or the Host has rejected a Reversal or Payment advice CANNOT PROCESS transaction. DECLINED Card rejected by Pinpad. INVALID ACCOUNT Account error. No answer was received from the Bank for the transaction DECLINED request. NO RESPONSE The PINpad has received a Host message with an incorrect DECLINED System Trace Audit Number (STAN).
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Page 14: Bank Generated Response Codes
Call for authorisation from appropriate card issue and then complete manual sales voucher if approved. Invalid sequence number CONTACT BANK Power reset terminal Call Westpac if problems continues Contact Card Issuer CONTACT CARD Obtain another form of payment ISSUER ... - Page 15 PINPAD DISPLAY CODE DESCRIPTION Power reset the terminal and retry the sale Contact Westpac if the problem continues CALL HELP – NS Bank not supported by switch Expired card DECLINED Suspected fraud DECLINED Restricted card DECLINED Allowable PIN retries exceeded...
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Page 16: Tms Generated Response Codes
PINPAD DISPLAY CODE DESCRIPTION Security Violation DECLINED Power reset the terminal and try again. Allowable number of PIN tries exceeded CANNOT PAY Retry the transaction. Seek another form of payment if the problem continues Issuer or switch is inoperative ISS NOT AVAIL ... -
Page 17: Argent Error Codes
Argent Error Codes Argent Basics The seven segment display on the Argent Terminal Adaptor will light up and will move through a sequence of numbers on start-up. The numbers displayed will be steady when the call is progressing and the configuration downloading normally on the D-channel during start-up. - Page 18 CLNP error codes CLNP error codes are reported as XX/YY where XX =Information code and YY=Error code as below: Info Code Meaning 0 Unspecified 1 Validation failure on incoming Terminal message 2 Not Supported 3 Reserved 4 Reserved 5 Validation failure on sign-on command 6 Successful sign-on 7 Validation failure on sign-off command 8 Successful sign-off...
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Page 19: Settlement Receipts And Options
Settlement Receipts and Options Pre-Settlement Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 TERMINAL ID xxxxxxxx Terminal ID of terminal SEQUENCE NO 999999 STAN PRE SETTLEMENT AS AT DD/MM/YY HH:MM 999999 PRE SETTLEMENT SUMMARY CREDIT CARD Bank totals for credit and Debit Purch $$$$$$$.cc $$$$$$$.cc... - Page 20 Settlement Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 TERMINAL ID xxxxxxxx Terminal ID of terminal SEQUENCE NO 999999 STAN PRE SETTLEMENT AS AT DD/MM/YY HH:MM 999999 PRE SETTLEMENT SUMMARY CREDIT CARD Purch $$$$$$$.cc $$$$$$$.cc $$$$$$$.cc DEBIT CARD (chq/sav) Purch $$$$$$$.cc $$$$$$$.cc...
- Page 21 Shift Totals Receipt ------------------------ MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 SHIFT TOTALS DD/MM/YY HH:MM 999999 TERMINAL ID ttttttttttt SHIFT TOTAL SUMMARY PURCHASE nnn $$$$$$$.cc Totals calculated by terminal CASH OUT nnn $$$$$$$.cc TIPS $$$$$$$.cc REFUND $$$$$$$.cc $$$$$$$.cc OFFLINE $$$$$$$.cc ------------------------ Confidential...
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Page 22: Receipt Layouts
Receipt Layouts Logon Receipt --------------------------- MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 TERMINAL ID tttttttt SEQUENCE NO 999999 System Trace Audit Number ************************ dd/mm/yy hh:mm If a response is received from the host within the allowed communication timeout period, then the date from the host’s response message shall be printed, otherwise the terminal’s local date shall be printed. - Page 23 Merchant Receipt for signature --------------------------- MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 CUSTOMER COPY TERMINAL ID tttttttt CARD cccccc…ccc Card number ACCT TYPE YYYYYYY Where YYYYYY is either Credit or Debit tttttttt AUD $$$$$$.cc tttttttt - Purchase, Refund / $$$$$$.cc - Transaction amount Cccccccc AUD $$$$$$.cc Cash out (only appears if a cash out amount is present)
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Page 24: Trouble Shooting
Trouble Shooting Installation Problems PINpad offline The most common reason for this error message is that the PINpad is not connected to the PC correctly. Check the power to the PINpad. The PINpad should be showing something on its display screen. ... - Page 25 Communication Problems The most common reason for a P66 modem line to fail is that it is not communicating to the PC. All parameters can be altered manually but if any are wrong it’s advised to re-run the installation wizard and answer the questions correctly.
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Page 26: Who To Contact For Help
Who to Contact for Help For a financial Transaction enquiry: Westpac Help Desk 1800 029 749 For hardware and software assistance: Your POS vendor Credit Card Authorisations Visa MasterCard 1800 999205 Amex & JCB 1300 363 614 Diners 1800 331 112...
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