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Neotec IS-440 Operator's Manual

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IS-440
Operator Manual

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Summary of Contents for Neotec IS-440

  • Page 1 IS-440 Operator Manual...

  • Page 2: Contacting Neopost

    CONTACTING NEOPOST Contact Neopost for further assistance if you have problems in operating CONTROL PANEL DESCRIPTION INSIDE...

  • Page 3: Control Panel

    CONTROL PANEL (see manual section 2.3)

  • Page 5: Table Of Contents

    Table of Contents 1 Read this First What you will Find in this Manual..........3 Safety Requirements..............5 2 Meet Your Mailing System System Layout.................13 Control Panel Features ............15 Connections ................18 Power Management ..............20 3 Processing Mail How to Choose a Meter Impression........25 Preparing and Starting your Job Run........28 Processing Standard Mail ............35 Printing Permit Mail ..............43...
  • Page 6 7 myEquipment E-Services Overview ................129 Connecting to E-Services ............. 130 Uploading Statistics .............. 134 E-Services available on your System ........135 8 Configuring your Mailing System Settings Overview ..............139 Logging In/Out as the Supervisor ......... 140 Changing Languages............142 Enabling/Disabling Sounds...........

  • Page 7: Read This First

    Read this First 1 Read this First This section contains important information about recommended safety precautions and the best environmental conditions in which to operate your system. What you will Find in this Manual..........3 Safety Requirements ..............5 How to Disconnect your Mailing System................9...

  • Page 9: What You Will Find In This Manual

    What you will Find in this Manual What you will Find in this Manual Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols that are used throughout this User Guide to explain the features and functions of your Mailing System.
  • Page 10 Symbols This manual uses the symbols listed below highlight information that we feel is im- portant for you to know. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk to your equipment or your mail that could result from an action you may perform.

  • Page 11: Safety Requirements

    Safety Requirements Safety Requirements Power Connection Before powering up your Mailing System, please check to ensure the system meets your local AC voltage requirements. For information on power specifications, please refer to the plates at the back of each System component. In addition to checking the power requirements, we also recommend that you: Use an outlet that is easily accessible.
  • Page 12 Environmental compliance IS Mailing Systems are eco-friendly designs that: last longer, run cooler and use up to 50% less energy • operate more efficiently, saving you time and money • protect the environment with innovative product and packaging designs. • In addition to minimizing our carbon footprint, Neopost Canada also recycles used Ink Cartridges and system components as they reach their end of life.
  • Page 13 General Safety Before using your Mailing System, please read the operating instructions included. • To reduce the risk of fire, electric shock and injury, follow standard safety pre- • cautions for office equipment when using your Mailing System. To avoid damaging vital system components, only use Neopost/Canada Post ap- •...
  • Page 14 Telephone and LAN Connections Your Mailing System can use a telephone network or a LAN (high speed internet) connection to provide access the Neopost Postal Server, to our E-Services Server or to a Mail Accounting Software (MAS) installation, located on a separate PC. Analog phone (4 wires) Network/PC LAN (8 wires) To ensure the quality of your system connections, follow the recommended pre-...
  • Page 15 Disconnecting your Mailing System How to Disconnect your Mailing System How to How to Turn First switch your Mailing System to (see Your Mailing System OFF p.21). Disconnect your Mailing System Only unplug the power cord when the Mailing System is or in Sleep Mode to avoid keeping the Ink Cartridge in a position where...

  • Page 17: Meet Your Mailing System

    Meet Your Mailing System 2 Meet Your Mailing System Get to know your Mailing System in this section. System Layout ..............13 Control Panel Features ............15 Connections................18 Power Management ............20 How to Activate Sleep Mode................... 20 How to Turn Your Mailing System OFF ................21...

  • Page 19: System Layout

    System Layout System Layout System Components Rear Guide-Wall Guides envelopes into the Feeder. Auto Feeder Automatically feeds the system with envelopes (optional). Weighing Platform Measures weight of mail pieces. Automatic Label Contains labels to be printed. Dispenser Base Prints envelopes (or Labels) and controls the Mailing System.
  • Page 20 Inside System Base Sealer Bottle Holds the sealing fluid used to seal envelopes as they travel down the mail path. Cover Lift from the front to open. Ink Cartridge Supplies the ink used to print a postage impression on an envelope or Label. Postal Security Device Stores postage funds and tracks postage usage.

  • Page 21: Control Panel Features

    Control Panel Features Control Panel Features For details, please see the Control Panel and screen diagram on the flap of the User Guide Cover. Display Areas Account Displays the Account that is currently selected. Slogan Indicates that a Slogan will be printed. Date Displays the Date that will be printed.
  • Page 22 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home Screen. Menu Accesses the Menu Settings. Validates a selection. SHORTCUT KEYS Postage Funds Accesses the Postage Funds Management Menus. impression Accesses pre-set Meter Impressions and Account Memo- memories ries.
  • Page 23 Keypad Use The table below indicates the character combinations you can create by pressing the same key several times in a row. Alpha-Numeric Modem Settings 2ABCabc 2ABC 3DEFdef 4GHIghi 5JKLjkl 6MNOmno 7PQRpqr 8TUVtuv 9WXYZwxyz . , # / : @ * ? & ! - + \ , # * + 'Clear' function 'Clear' function...

  • Page 24: Connections

    Connections Connections Connectors Your Mailing System has two Universal Serial Bus (USB) Ports that allow you to connect various USB Devices, including a Modem, a Printer or a USB Memory Key. Power Connector Connects to a wall socket or the Feeder COM4 Expansion Port COM2/3...
  • Page 25 Connection Diagram COM1 Feeder to Base connection COM2/3 Base to Weighing Platform connection LAN Port Base to Postage Server, E-Services Server, MAS connection USB Modem Telephone Cable connection Telephone Cable Analog Telephone Line connection Wall Socket Power Source...

  • Page 26: Power Management

    Power Management Power Management A LAN connection can only be completed if the LAN cable is con- nected to the system BEFORE the power chord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution.

  • Page 27: How To Turn Your Mailing System Off

    OFF Mode If you want to turn your system OFF you can use the ON/OFF button located on the right side of the Base. How to Turn Your Mailing System OFF How to Turn How to Activate Sleep Mode Activate Sleep Mode (see p.20) Your Mailing Be sure that the light located next to the key...

  • Page 29: Processing Mail

    Processing Mail 3 Processing Mail This section describes how to set up a Job Run. Depending on the type of job you wish to run, you can: Choose a Meter Impression • Select a Postage Rate • Select a Weighing Method •...
  • Page 30 How to Change the Weighing Mode................70 How to Enter the Weight Manually ..................71 How to Change the Date ....................73 How to Add or Remove a Slogan ...................74 How to Move a Meter Impression (Print Offset) ..............75 How to Use an impression memory.................76 3.11 Advanced Operations............

  • Page 31: How To Choose A Meter Impression

    How to Choose a Meter Impression How to Choose a Meter Impression Customizing Your Impression You can choose from a variety of impression types to complete your job runs as needed. You can select a Standard Impression to print postage, a “Received” Im- pression to print the date on Incoming Mail, or Seal Only to seal envelopes that have already include a Meter Impression.
  • Page 32 Job Types and Meter Impressions The table below provides details on the types of Meter Impressions you can choose, depending on the type of job you want to run. The column on the right indicates the options available for each type of Meter Im- pression.
  • Page 33 The Default Meter Impression that appears at start up is a Stan- dard Meter Impression, unless you have changed your Default Settings.

  • Page 34: Preparing And Starting Your Job Run

    Preparing and Starting your Job Run Preparing and Starting your Job In this section This section recommends a list of mail preparation steps to help you run your mail more efficiently. Mail preparation involves: Sorting your mail by type and task, to make processing faster (p.29) •...

  • Page 35: How To Sort Your Mail

    Sorting Mail by Type and Task To save time, sort your mail into groups that have similar characteristics. This will prevent you from having to change the impression configuration too often and allow you to fully benefit from the automatic features of your Mailing System. Follow the steps below to sort your mail into different stacks.

  • Page 36: How To Log In And Start A Job

    Turning On Your System and Starting a Job Run Turning on your system automatically starts a job set up using your Default System Settings. Depending on the Default System Settings you choose: Access to your system may be open to all Users •...

  • Page 37: How To Change A Meter Impression

    Selecting a Meter Impression For each stack of mail you have sorted (see p.29), you can select the type of Meter Impression you wish to use by following the instructions outlined below. How to Change a Meter Impression How to Change Once you are logged in as a User: a Meter Either:...

  • Page 38: Frequently Asked Questions

    Frequently Asked Questions System check list: Question... Answer Do I have enough postage? Look at the Funds Counter at the bottom of your Screen, or: Press and enter to check your Postage Funds balance. How to Add Postage To add Postage Funds, see Funds p.85.

  • Page 39: How To Use The Feeder

    Using the Feeder The instructions below provide details on how to place a stack of mail in the Feeder. Depending on the Weighing Method you choose to run your mail, you may have to insert your envelopes one by one or place a stack of envelopes in the Feeder. How to Use the Feeder How to Use the Feeding a stack of mail pieces:...
  • Page 40 Thickness Setting: Depending on the thickness of your envelopes, you may have to adjust the thickness setting of the Feeder. Change this setting to process several stacks of thin envelopes or to remove thick en- velopes blocked at the entrance of the mail path. Open the Feeder Cover.

  • Page 41: Processing Standard Mail

    Processing Standard Mail Processing Standard Mail In this Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Standard Meter Impression. Applying Postage Setting the Postage The instructions below outline the steps that you need to complete to set up your system to print a Meter Impression.
  • Page 42 Change the Meter Impression Type if you are not in Standard Mode. Build Impression Press to access the Screen: To select an option displayed on the screen, use the keys located on right-hand side of display. Impression To change the type of Meter Impression, select Type Type of Impression and then select Standard on the...
  • Page 43 Select a Postage Rate and add Services. Rate Selection Press to open the Screen. You now have four (4) different methods available to you to select your Postage Rate: 1 Select a Rate Shortcut, a Rate Category Shortcut (Mar- keting Mailing, Shipping, Special Services) or type a number to display the available rate options Other selections Last Rate Used...
  • Page 44 To maximize the productivity of your Mailing System, consider using Impression Memories. Imprint Memories store your Impression set-up together with the Postage Rate and, if acti- vated, the Account the postage is to be allocated to. To eliminate the set-up of repeated job runs, simply save your job as an Using impression memo- Imprint Memory, for details please See ries...

  • Page 45: How To Apply Postage (Running Mail)

    Running Mail To run your mail, follow the instructions outlined below after you have completed the Setting the Postage steps in p.35. The way you will process your mail depends on the Weighing Method you choose. Weighing Mode The Weighing Method is indicated by the icon displayed in the zone Details on Weighing Modes of your screen.
  • Page 46 If you want to print multiple Labels: Press and enter the number of Labels you wish to print. Filling the Make sure the Label Dispenser is full (see Automatic Label Dispenser p.79). Press to print the Labels. Differential Weighing Processing Mail using From the Standard Home Screen, Place your stack of mail on the Weighing Platform, then follow the instructions as they appear on your screen or...
  • Page 47 Processing Mail using Differential Weighing and the Automatic Label Dispenser From the Standard Home Screen: Place your stack of mail on the Weighing Platform, then follow the instructions as they appear on your screen or complete the steps below. Remove the first piece of mail from the top of the stack. Your Mailing System will simultaneously display the weight of the item, the postage amount to be printed, start the system motors and print the Label.
  • Page 48 Processing Mail Using Manual Weight Entry From the Standard Home Screen: Press . The System motors will start running. Insert the mail piece into the mail path against the rear-guide wall, with side to be printed facing upwards. Your Mailing System applies the postage and the mail piece (or Label) is sent to the Catch Tray.

  • Page 49: Printing Permit Mail

    Printing Permit Mail Printing Permit Mail In this Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Permit Mail Meter Impression. See also How to Choose a Meter Impression p.25).

  • Page 50: How To Process Permit Mail (Running Mail)

    Running Permit Mail Once you have completed setting up your Permit Impression, follow the instructions below to process your Permit Mail. If you need to change the Account to allocate the postage costs How to Change to, (on Account-enabled configurations), see Accounts p.63.
  • Page 51 If you want to print multiple Labels with Permit Impressions: Press enter the number of Labels you wish to print. Filling the Make sure the Label Dispenser is full (see Automatic Label Dispenser p.79). Press to print the Labels. Differential weighing Processing Permit Mail using From the Permit Mail Home Screen, Place your stack of mail on the Weighing Platform, then...
  • Page 52 Processing Permit Mail using Differential Weighing and the Au- tomatic Label Dispenser From the Permit Mail Home Screen: Place your stack of mail on the Weighing Platform, then follow the instructions as they appear on your screen or complete the steps below. Remove the first piece of mail from the top of the stack.
  • Page 53 Processing Permit Mail using Dynamic Weighing From the Permit Mail Home Screen: Place the items you want to process into the Feeder. Using the Feeder For more details, please see p.33. Press to start processing your items. The system will print the Permit on your items and send them to the Catch Tray.
  • Page 54 Processing Permit Mail Using Manual Weight Entry From the Permit Mail Home Screen: Press . The System motors will start running. Insert the mail piece into the mail path against the rear-guide wall, with side printed facing upwards. Insert the mail piece (or a label tape) into the mail path against the rear- guide wall, with side to...

  • Page 55: Date Correction Mode

    Date Correction Mode Date Correction Mode In this Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Date Correction Meter Impression. This type of Meter Impression corrects or advances the date the Meter Impression was printed on the item.
  • Page 56 To select an option in the screen, use related keys located on right hand side of display. Select Date correction and press [OK] to accept. Change the Postage Date. Today's date is always printed by default. To change the Imprint date, press to access the Screen, and then...

  • Page 57: How To Correct The Date (Running Mail)

    Running Mail Once you have completed setting up your Impression, follow the instructions below to process your mail. Before printing, turn the envelope over to complete a test print. How to Correct the Date (Running Mail) How to Correct To print a Meter Impression with a new Date or Advanced Date: the Date Press .

  • Page 58: Postage Value Correction Mode

    Postage Value Correction Mode Postage Value Correction Mode In this Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Postage Value Correction Meter Impression. This type of Meter Impression corrects the postage amount that has already been printed.
  • Page 59 To change the type of Meter Impression, press Build Impression access the screen, and then press [OK] to Type of Impression display the Screen. To select an option diplayed on the screen, use the keys located on the right-hand side of display. Select Postage Value Correction and press [OK] to accept.

  • Page 60: How To Correct The Postage Value (Running Mail)

    Running Mail Once you have completed setting up your Impression, follow the instructions below to process your Postage Value Correction Impression. Before printing, turn the envelope over to print a test print. How to Correct the Postage Value (Running Mail) How to Correct To print a Postage Value Correction Impression: the Postage...

  • Page 61: Printing A Manifest [Statement Of Mailing]

    Printing a Manifest [Statement of Mailing] Printing a Manifest [Statement of Mailing] In this Section This section describes the system settings to be selected and the mail preparation steps to be completed in order to print a Manifest [Statement of Mailing]. Set-Up Requirements The instructions below outline the steps that you need to complete to set up your system to print a Manifest Meter Impression...
  • Page 62 To change the type of Meter Impression, press Build Impression access the Screen, then press [OK] to Type of Impression display the Screen. Select Statement of Mailing and press[OK] to accept To select an option diplayed on the screen, use the keys located on the right-hand side of display.

  • Page 63: How To Print A Manifest (Statement Of Mailing)

    Printing a Manifest (Statement of Mailing) Once you have completed setting up your Impression, follow the instructions below to print a Manifest (Statement of Mailing) Meter Impression. How to Print a Manifest (Statement of Mailing) How to Print a To print a Manifest (Statement of Mailing): Manifest Press .

  • Page 64: Printing "Received" On Incoming Mail

    Printing “Received” on Incoming Mail Printing “Received” on Incoming Mail In this Section This section describes how to use the “Received” Meter Impression, to: Print the Date on Incoming Mail, and/or • Print 'Received' on Incoming Mail. • See also How to Choose a Meter Impression p.25.
  • Page 65 Change the Type of Meter Impression. Build Impression Press to access the Screen: To select an option displayed on the screen, use the keys located on the right-hand side of the display. Impression To change the type of Meter Impression, select Type Type of Impression and then select [Received] in the...

  • Page 66: How To Process Received Mail (Running Mail)

    Running Mail Once you have completed setting up your Impression, follow the instructions below to print a Received Mail Meter Impression. How to Process Received Mail (Running Mail) How to Process To print a Received Mail Meter Impression: Received Mail Press .

  • Page 67: Running In Seal Only Mode

    Running in Seal Only Mode Running in Seal Only Mode This section describes the system settings to be selected and the mail preparation steps to be completed in order to run your system in Seal Only Mode. Seal Only Mode is used for: Sealing envelopes that do not require a Meter Impression or already have Meter •...

  • Page 68: How To Process Mail Without Printing An Impression (Running Mail)

    Change the Type of Meter Impression. Build Impression Press to access the screen: To select an option displayed onn the screen, use the keys located on the right-hand side of the display. Impression To change the type of Meter Impression, select Type Type of Impression and then select [Seal Only] in the...

  • Page 69: Settings Details

    Settings Details 3.10 Settings Details Changing the Current Account To assign postage costs of a completed job run to an Account(s), complete the set up instructions listed below before processing your mail. How to Change Accounts How to Change To change Accounts logged in as a User: Accounts Press and type...

  • Page 70: How To Select A Postage Rate

    Selecting a Rate Selecting a rate allows your Mailing System to calculate the postage amount once the mail piece weight is received. Weight can be determined by using a Weighing Device or by entering it manually. (Manual Entry is used mainly for large parcels). How to Enter the Weight Manually For details on Manual Weigh Entry, see p.71.
  • Page 71 Once you have completed choosing the Postage Rate and any Special Services you need, press [OK] to validate your selection. The Postage Amount displayed on the Home Screen will always be zero until a weight is entered into the system.
  • Page 72 Using the Rate Wizard The Rate Wizard is an alternative method of selecting Postage Rates that will guide you through the rate selection process for all types of mail. Rate Wizard screens: Selecting a Mail Class • All Postage Rate Mail Classes loaded into your system are displayed in a list format.

  • Page 73: How To Select A Permit Impression

    Selecting a Permit This section describes the system settings to be selected to print a Permit Mail Meter Impression. When selecting a Permit Mail Impression, a Default Permit will automatically appear on the screen. See also How to Change the Default Permit Impression p.156.
  • Page 74 Choosing a Weighing Mode Depending on the active features and accessories connected to your Mailing System, several Weighing Modes may be available to you. Choosing a Weighing Mode The table below provides recommendations for selecting a Weighing Mode. Choose a Weighing Mode that matches the type(s) of mail you are trying to process. For weighing...
  • Page 75 Details on Weighing Modes All weighing options listed below may not be available on your Mailing System. Check with our Customer Service Centre to dis- cuss how you can add weighing features to your Mailing System via E-Services. Manual Weight Entry •...

  • Page 76: How To Change The Weighing Mode

    Changing the Weighing Mode Each time the you start up your Mailing System the Default Weighing Mode is ac- tivated. See also How to Change the Default Weighing Mode p.150. • Choosing a Weighing Mode p.68 • How to Change the Weighing Mode How to Change To change the Weighing Mode from the Home Screen: the Weighing...

  • Page 77: How To Enter The Weight Manually

    Entering Weight Manually You can enter the weight of an item manually if the item exceeds the weighing ca- pacity of your Weighing Platform. If this situation occurs, you will need to print the postage amount on to a Label that is to be attached to the item.
  • Page 78 Configuring the Meter Impression Depending on the type of Meter Impression you have selected, you may be able to modify the following Impression elements: Change the printed Date • Add a Slogan to the left of the Meter Impression • Move (Offset) the Impression away from the right edge of the envelope.

  • Page 79: How To Change The Date

    Advancing or Omitting the Date The Date Advance function allows you to print to a future Date on your mail pieces. You can set the Date Advance feature (in Supervisor Mode) to change at a specific time. This is useful if you process mail after the last mail pickup for the day.

  • Page 80: How To Add Or Remove A Slogan

    Adding a Slogan You can add a Slogan to your Meter Impression, as illustrated below. Standard or Permit Mail Impression Slogan How to Add or Remove a Slogan How to Add or To add or remove a slogan from your Meter Impression: Remove a Slogan Press...

  • Page 81: How To Move A Meter Impression (Print Offset)

    Moving the Meter Impression (Print Offset) You can move your Meter Impression away from the edge of the envelope. Moving your Meter Impression maybe needed when printing on thick envelopes with rounded edges. Imprint printing offset How to Move a Meter Impression (Print Offset) How to Move a To offset your Meter Impression: Meter...

  • Page 82: How To Use An Impression Memory

    Using impression memories impression memories allow you to create a preset Meter Impression that can include the Postage Rate, a Slogan and the Date Mode allowing you to recall common jobs from the memory of your Mailing System. In Account-activated configurations, impression memories allow you to assign your postage costs to pre-selected Accounts.
  • Page 83 Using the Sealing Function Auto-Feeder Sealer Your Auto-Feeder can seal envelopes while printing postage or for “Seal Only” usage. Move the selector at the front of the Feeder right or left to change the sealing mode: Sealer ON Sealer OFF Do not insert envelopes already sealed into the Feeder when the Sealing Function is ON: the envelopes could jam.

  • Page 84: Advanced Operations

    Advanced Operations 3.11 Advanced Operations Emergency Stop How to Enable an Emergency Stop How to Enable To stop a Job Run immediately: an Emergency Press Stop Using Batch Counters Batch Counters allow you to track and report on the number of items processed and the amount of postage used since the last counter reset.

  • Page 85: How To Count Mail Pieces By Weighing

    Piece Counting This function uses the Weighing Platform to count a stack of identical mail pieces. How to Count Mail pieces by Weighing How to Count To count a stack of mail by weighing: Mail pieces by Weighing Press and type or select the path: >...

  • Page 87: Postage Funds Management

    Postage Funds Management 4 Postage Funds Management This section describes how you can load and manage money in your Mailing System. Overview ................83 Managing Your Postage Funds..........84 How to Check your Postage Funds ................84 How to Add Postage Funds .................... 85...

  • Page 89: Overview

    Overview Overview The Postal Security Device (PSD) — Postage Meter The PSD, located in your Mailing System Base, handles the postage funds (or money) in your system. The PSD performs all of the postal operations required by Canada Post. To perform these operations, regular connections of your system to Neopost's Postage Servers is required.

  • Page 90: Managing Your Postage Funds

    Managing Your Postage Funds Managing Your Postage Funds Checking Your Postage Funds You can check the total amount of postage that has been used and the available postage funds remaining in your Mailing System at any time. To ensure that funds are available to complete your current job run, your remaining Control funds are continuously displayed at the bottom of the Home Screen (see Panel Features...

  • Page 91: How To Add Postage Funds

    Adding Funds You can add funds to your Mailing System at any time by completing the steps listed below. In order to complete your transaction, connection of your system to Neopost's Postage Server is required. You may need a re-credit PIN Code to add funds to your Mailing System, depending on your System Settings (for details see p.149).
  • Page 92 Press [OK] to start the connection to our Postage Server. If your transaction is successful, the system will display a “Transaction Complete” message. If your transaction fails, the system will display a failure message and will indicate the amount of money that you can add to your system, depending on your Account Balance.

  • Page 93: Managing Accounts And Assigning Rights

    Managing Accounts and Assigning Rights 5 Managing Accounts and Assigning Rights This section describes how you can manage your Department Accounts to track Postage Funds usage and/or assign access rights to a variety of functions on your Mailing System. Overview ................89 Account Modes ..............90 Guidelines for Settting up an Account .........

  • Page 95: Overview

    Overview Overview Postage Tracking and System Control Your Mailing System allows you to track postage usage by Account/Department and to add security to prevent unauthorized use of a variety of functions. You can activate these features independantly via the Accounts function and the Access Control function.

  • Page 96: Account Modes

    Account Modes Account Modes Account Modes allow you to set up the Accounts and the Access Control functions Overview (see p.89). Account Mode Function Action required to access the system No Account No postage tracking Unlimited access to the sys- No Access Control No Account with No postage tracking...

  • Page 97: Guidelines For Settting Up An Account

    Guidelines for Settting up an Account Guidelines for Settting up an Account Setting up No Account Activating the No Account Mode provides any user with unlimited access to all Mailing System functions. No Account Mode is the default mode of your Mailing System. Activating No Account How to Display and To activate/ deactivate your Account Modes, please see...

  • Page 98: How To Change A Shared Pin Code

    Setting up No Account with Access Control If you want to prevent unauthorized use of your Mailing System, but you do not want to use Accounts, activate the No Account with Access Control function. This Mode requires all users to log into the system by entering a 4 digit security PIN Code at start up.

  • Page 99: Setting Up Accounts

    Setting up Accounts In Accounts Mode, users must select an Account to allocate the postage costs to before they can process their mail. The user can change the active Accounts at any time during mail processing. If only one Account has been set up, the Mailing System will auto- matically select it at start up.
  • Page 100 Setting up Accounts with Access Control Once activated the Accounts with Access Control Mode provides you with the highest level of security and control of your postage usage. In this mode, users must first enter a 4 digit PIN Code and then select an Account to allocate postage costs to. Users can only change Accounts once they have logged in.
  • Page 101 Setting up Remote Account Management Remote Account Management, allows you to manage Accounts and/or Operator PIN Codes from a PC-based software program (MAS). MAS provides advanced postage and/or shipping expense management in order to monitor, track and control your mailing and shipping costs. Activating Remote Account Management To activate the Remote Account Management Feature: 1 Connect the PC to the Mailing System and start up MAS on the PC: see the...

  • Page 102: Selecting An Account Mode

    Selecting an Account Mode Selecting an Account Mode See also Guidelines for Settting up an Account p.91. • How to Display and Change the Account Mode How to Display To display and change the Account Mode: and Change the How to Log in as the Su- Log in as the Supervisor (see pervisor p.140), then:...

  • Page 103: Managing Accounts

    Managing Accounts Managing Accounts Selecting an Account Mode Accounts You can create and manage your Accounts by accessing in the Mode Menus. Setting up Accounts Before you begin creating your Accounts, please see p.93 or Setting up Accounts with Access Control p.94.

  • Page 104: How To Create An Account

    Account Management Your Mailing System will also allow you to create, modify, activate/deactivate or delete Accounts as you need to. Creating Accounts How to Create an Account How to Create To create an Account activate the Accounts Mode on your How to Display and Change the system.

  • Page 105: How To View / Edit Account Information

    Editing Accounts Follow the instructions below to modify an Account Name or Account Status. Important Note: An Account Number cannot be edited once it has been created. How to View / Edit Account Information How to View / To view or edit Account Information: Edit Account How to Log in as the Su- Log in as the Supervisor (see...

  • Page 106: How To Activate / Deactivate An Account

    Activating Accounts This function allows you to create Accounts in advance and prevent them being from used before your Account Structure is complete. How to Activate / Deactivate an Account How to Activate To activate or deactivate an Account: / Deactivate an How to Select an Account to view/edit.

  • Page 107: How To Export An Account List

    Importing/Exporting Account Lists You can import an Account List to or export an Account List from your Mailing System as a CSV file via a USB memory key. Important Note: All imported Accounts are added to your existing Account List as un- formatted Accounts.

  • Page 108: How To Import Accounts

    Importing Accounts To import Accounts into your Mailing System, save your Accounts as a CSV file on a USB memory key. In order to successfully import Accounts into your Mailing System please makes sure to save your Accounts in the following manner. Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...

  • Page 109: Managing Operators

    Managing Operators Managing Operators Account with Access Control Using allows you to create up to 20 Operators with defined access control. For added security and postage cost management Account access for each user can be restricted by assigning a 4 Digit PIN Code to each Op- Overview erator.

  • Page 110: How To Create An Operator

    Operator Management Your IS-440 Mailing System will also allow you to create, modify, activate/deactivate or delete Operators as you need to. See also Operator Options p.103. • Operator List Report p.124. • Creating Operators In order to create an Operator you must first set up an Account with Access Control.

  • Page 111: How To Modify An Existing Operator

    Select the options you wish to provide for this Operator. Account List In the Screens, select the Accounts that the Operator will be allowed to allocate postage costs to. Press [OK]. Operator Creation Summary Screen appears. Press [OK] to create the Operator. You must enter the unique 4 Digit PIN Code for each Operator if you want to modify the Operator Settings.
  • Page 112 Change the Operator options as needed and press [OK] to Operator Modification Summary display the Screen (Use the [C] key to clear characters). Press [OK] to accept your changes.

  • Page 113: How To Assign Accounts To An Operator

    Assigning Accounts to Operators You can select the Accounts that each Operator has access to by assigning Accounts to the Operators you create. How to Assign Accounts to an Operator How to Assign To create/change the list of Accounts an Operator has access Accounts to an How to Modify Begin by Modifying an Existing Operator (see...

  • Page 114: How To Activate / Deactivate An Operator

    Activating Operators The ability to select the status of an Operator allows you to create as many Operators as you need in advance and then activate them as required. Users cannot use deac- tivated Operator PIN Codes to activate new Operators. How to Activate / Deactivate an Operator How to Activate To activate or deactivate an Operator:...

  • Page 115: Reports

    Reports 6 Reports This section explains how you can access, generate and print reports from your Mailing System. Reports Overview ..............111 Generating a Report ............113 How to Generate a Report as a User................113 How to Generate a Report as the Supervisor .............

  • Page 117: Reports Overview

    Reports Overview Reports Overview Your Mailing System offers a variety of reports that you can view, print or store as needed. Reports include information on system cycle counts, number of pieces pro- cessed, postage funds usage, Account Budgets and expenditures. You can also upload basic data to our E-Services Server so that you can view this data online, print a hard copy, save it on a USB key or export it to a variety of PC- based applications.
  • Page 118 Report Name Report Description Output Reference Devices Page Adding Postage Displays all of the postage fund p.120 refills completed within a selected time period. This report is only avail- able in Supervisor Mode. Account DATA ** Account List Provides a list of all Accounts in your p.121 system.

  • Page 119: Generating A Report

    Generating a Report Generating a Report To generate a report, select the desired report, then choose how you want to display or record the report. Reports can be: Displayed on Screen • Printed on an External Printer • Printed on a Label •...

  • Page 120: How To Generate A Report As The Supervisor

    How to Generate a Report as the Supervisor How to Generate To generate a Report as the Supervisor: a Report as the How to Log in as the Supervisor Login as the Supervisor (see p.140), then : Supervisor Press and type or select the path: >...

  • Page 121: Processing Activity Data

    Processing Activity Data Processing Activity Data Batch Report A Batch Report displays the number of items processed (or the Batch Counter) and the amount of postage used to process all outgoing mail since the last reset of your counter. The Batch Report only captures items processed with a Standard Meter Im- pression.
  • Page 122 Received Batch Data This report displays the number of incoming items that have been processed ('Re- ceived') since the last Reset of your counter. Report Requirements To generate this report, you must be logged into your system as a User. You must be in the Received Impression Mode to view your Incoming Mail Batch Counter.

  • Page 123: Mail Processing Data

    Mail Processing Data Mail Processing Data Daily Usage Report This report displays, usage data such as total items processed and total postage used for each day within a selected time period. Report Requirements This report can be generated in User Mode or Supervisor Mode. The Begin Date and the End Date of the report must be specified.
  • Page 124 Monthly Usage Report The Monthly Usage Report displays the total number of items processed and total amount of postage used used per month within a selected time period. Report Requirements This report can be generated in User Mode or Supervisor Mode. The Begin Date and the End Date of this report must be specified.

  • Page 125: Postage Funds Data

    Postage Funds Data Postage Funds Data Postage Funds Usage Report Displays the total amount of postage used by your Mailing System from the date of installation to the present. The amount of data available to generate this report depends upon the amount of data history that is stored in your Postage Meter. Report Requirements This report can be generated in User Mode or Supervisor Mode.
  • Page 126 Adding Postage Report Displays all of the postage fund refills completed within a selected time period. Report Requirements To generate this report, you must be logged into your system as the Supervisor. Output Devices: Screen USB Printer USB Memory Key Fields Comments Period...

  • Page 127: Account Data

    Account Data Account Data Account List Report This report provides a list of all Accounts in your system. Report Requirements To generate this report: You must be logged into your system as the Supervisor. • Account Account with access Control Mode must be activated.

  • Page 128: Single Account Report

    Single Account Report This report displays postage allocated to a specific Account for a selected time period. You can select any Account from your Account List to generate this report. Report Requirements To generate this report: You must be logged into your system as the Supervisor. •...
  • Page 129 Multi-Account Report This report displays postage allocated to all Accounts within a selected time period, sorted by acending Account Number. The Multi-Account Report displays all the Accounts (active or inactive) that include a postage value. Report Requirements This report can be generated in User Mode or Supervisor Mode. Account Mode must be activated.

  • Page 130: How To Generate The Operator List Report

    Operator List Report Provides a list of all Operators in your system along with the PIN Codes assigned to each Operator. Requirements To generate this report, you must be logged into your system as the Supervisor. • Data Comments For each Operator in your system, the report displays: Selecting a time period is not required.

  • Page 131: System Data

    System Data System Data System Configuration Report This report provides a list of the system settings that you can change and the current status of each setting. Configurable settings include Default Impression Settings, Date Advance, Special Services, System Connections, Ink Cartridge Settings, Weighing Modes, Modem Configuration, etc.

  • Page 133: Myequipment E-Services

    myEquipment E-Services 7 myEquipment E-Services myEquipment E-services communicate with Neopost remotely through your Mailing System console. E-Services allow you to update postal rates, download software or feature upgrades, and analyze your system's performance. Overview ................129 Connecting to E-Services............ 130 How to Call the E-Services Server Manually as a User..........

  • Page 135: Overview

    Overview Overview E-services are a set of value added services that help you to maximize the full po- tential of your Mailing System. E-services features include: Ink Management: Our ink management feature maximizes the productivity of your • mailing operation by taking the guess work out of managing and ordering ink supplies.

  • Page 136: Connecting To E-Services

    Connecting to E-Services Connecting to E-Services Automated Calls Automated Calls To receive all of the benefits that E-Services offers, your Mailing System should be permanently connected to a live analog telephone line or network connection (LAN) so that it can link to the E-Services Server automatically whenever required. For Reporting Services, your Mailing System will automatically connect to the E- Services Server at the end of each month to upload Accounting and postal category statistics.

  • Page 137: How To Call The E-Services Server Manually As A User

    How to Call the E-Services Server Manually as a User How to Call the To initiate a manual call as a User E-Services Server Manually as a Press and type or select the path: User > E-Services > Generic Call Your Mailing System connects to the server and downloads any information that is waiting to be download such as rates, slogans, feature upgrades etc..
  • Page 138 Testing the Connection to E-Services You may test the connection to the E-Services Server via the commands displayed in the E-Services Menu: Ping Server • Establishes a connection and checks whether the server answers to a 'ping' command. This test: Connection Settings Validates connection settings (see p.162)

  • Page 139: How To Test The Connection To E-Services

    How to Test the Connection to E-Services How to Test the To Ping the Server Connection to As a User: E-Services Press and type or select the path: > E-Services > Ping Server How to Log in as the Su- Or, log in as the Supervisor (see pervisor p.140), then:...

  • Page 140: Uploading Statistics

    Uploading Statistics Uploading Statistics Uploading Statistics can be an automated call or a manual call that uploads system data to the E-Services Server so that you can generate reports that include the most up-to-date usage figures. You can then view this data online and run reports. Manual uploads can be initiated on demand as needed.

  • Page 141: E-Services Available On Your System

    E-Services available on your System E-Services available on your System Ink Management Service The Ink Management service sends an electronic message to the E-Services Server when your Ink Cartridge begins to run out of ink. An e-mail message is sent back to Neopost to inform us that you are running out of ink.

  • Page 143: Configuring Your Mailing System

    Configuring your Mailing System 8 Configuring your Mailing System This section describes the Configuration Settings of your Mailing System that you can change as needed. Some settings can be changed by any user at anytime. In most cases you must log in as the Supervisor before you can begin to change your system settings.
  • Page 144 How to Set the Automatic Date Advance Time ............157 How to Set the Default Print Offset ..............158 8.10 impression memories ............159 How to Create an impression memory ..............160 How to Edit / Modify an impression memory ............161 How to Delete an impression memory ..............161 8.11 Connection Settings............

  • Page 145: Settings Overview

    Settings Overview Settings Overview This section describes the two types of changes that can be made to your system configuration: User Changes: These are temporary changes to your system settings. They only • last as long as the user who applies them is logged in. Supervisor Changes: These are changes to your Default System Settings.

  • Page 146: Logging In/Out As The Supervisor

    Logging In/Out as the Supervisor Logging In/Out as the Supervisor You need to be logged in as Supervisor to: Configure your Mailing System • Change your Default Settings • Manage Accounts and Assign Access Rights • Generate certain reports. • When you are logged in as the Supervisor, only the Supervisor Menu is available.

  • Page 147: How To Exit Supervisor Mode

    Exiting the Supervisor Mode Follow the instructions below to exit Supervisor Mode. You must exit Supervisor Mode before you can begin to print postage. How to Exit Supervisor Mode How to Exit Su- To exit Supervisor Mode: pervisor Mode Press Your system will log out of Supervisor Mode and go into Sleep Mode.

  • Page 148: Changing Languages

    Changing Languages Changing Languages The User Screens on your Mailing System can be shown in English or French as you require. You can change the language displayed on your system for a particular job run or as a Default Setting. How to Change Languages How to Change To change the current language for a particular Job Run:...

  • Page 149: Enabling/Disabling Sounds

    Enabling/Disabling Sounds Enabling/Disabling Sounds You can enable or disable the following sounds: Keys Sounds • Alert Sounds for warnings and errors. • How to Enable / Disable Sounds How to Enable / To enable or disable Sounds for a particular job run: Disable Sounds Be sure to be logged in as a User, then: 11.2...

  • Page 150: Display Settings

    Display Settings Display Settings You can change the contrast of your Screen Display to adjust to bright or dark working environments. How to Adjust the Display Contrast How to Adjust To adjust the Display Contrast of your screen: the Display Be sure to be logged in as a User, then: Contrast Press...

  • Page 151: System Time-Outs And Settings

    System Time-Outs and Settings System Time-Outs and Settings Your Mailing System includes the following Time-Out Settings: System Motor Time-Outs • Sleep Mode Time-Out • System Time-Outs System Time-Out preferences include: Start The period of time the system waits for an envelope to enter the mail path after pressing .

  • Page 152: How To Adjust Time-Out Settings

    How to Adjust Time-Out Settings How to Adjust To adjust a Time-Out: Time-Out Be sure to be logged in as a User, then: Settings Press and type or select the path: > Job Settings > Time-Out Settings Time-Out Setting Screen appears. Select each field, then specify the length of each Time-Out Setting (Use [C] to clear digits).

  • Page 153: How To Change Default Time-Out Settings

    Default Time-Out Settings How to Change Default Time-Out Settings How to Change To change your Default Time-Out Settings: Default Time- Log in as the Supervisor (see How to Log in as the Su- pervisor p.140), then: Out Settings Press and type or select the path: >...

  • Page 154: High Value, Low Funds Warnings And Pin Codes

    High Value, Low Funds Warnings and PIN Codes High Value, Low Funds Warnings and PIN Codes Warnings Your Mailing System includes two automatic postage funds warnings to help you manage your postage funds. The High Value Warning is used to alert you that the postage value you have entered is larger than the amount that is allowed to be printed.

  • Page 155: How To Set/Cancel A Postage Account Pin Code

    Postage Account PIN Codes You can set up your Mailing System to ask for a security PIN Code for your Accounts in order to start a job run. This allows you to restrict the usage of your funds. (for more Postage Funds Management information see p.81).

  • Page 156: Weighing Settings

    Weighing Settings Weighing Settings Your Mailing System includes the following Weighing Settings to help you process your mail more efficiently: A Default Weighing Mode • Weigh Platform Zeroing Setting • A GEO Code Setting that corresponds to the geographical location of your Mailing •...

  • Page 157: How To Zero The Weighing Platform

    Zeroing the Weighing Platform You can reset the the calibration of your Weighing Platform in the following manner: Set to Zero: Resets the weight to zero • Tare: Sets the weight to zero with an additional tray on the Weighing Platform •...

  • Page 158: How To Tare The Weighing Platform In Supervisor Mode

    How to Tare the Weighing Platform in Supervisor Mode How to Tare the To Tare the Weighing Platform in Supervisor Mode: Weighing How to Log in as the Su- Log in as the Supervisor (see pervisor p.140), then: Platform in Supervisor Mode Press and type...

  • Page 159: How To Change The Geo Code

    GEO Code Your Weighing Platform calculates mail piece weights that have to be corrected ac- cording to the geographical location of your Mailing System because weights can change with the altitude and latitude. The Geodesic Code used to adjust the weight value may be entered into your system: Automatically with E-Services •...
  • Page 160 Figure 2 : GEO Codes based on latitude and altitude...

  • Page 161: Default Impression Settings

    Default Impression Settings Default Impression Settings The Default Impression Settings that can be changed include: Default Impression Preferences: sets the Default Postage Rate and the Slogan • Type that is activated automatically each time a User begins to set up a job run. Automatic Date Advance: allows you to print to a future date on your mail.

  • Page 162: How To Change The Default Permit Impression

    Default Permit Impression This setting defines the Permit Impression that is automatically activated by your system each time a User begins to set up a Permit Mail Job Run. See also Managing Permit Impressions p.176. • How to Select a Permit Impression p.67.

  • Page 163: How To Set The Automatic Date Advance Time

    Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at the preset time to the date of the next working day. This is useful if you process mail after the last mail pickup for the day. This ensures that the proper Date of Mailing is printed for the next day’s mail pickup.

  • Page 164: How To Set The Default Print Offset

    Printing Offset The Print Offset is the distance between the right edge of the envelope and the lo- cation where the impression will be printed. Moving your Meter Impression may be needed when printing on thick envelopes with rounded edges. You can increase the distance between the impression and the right edge of your en- velope by 5 to 12 mm.

  • Page 165: Impression Memories

    impression memories 8.10 impression memories impression memories allow you to create a preset Meter Impression that can include a Postage Rate, a Slogan and the Date Mode, allowing you to recall common jobs Using impression memories from the memory of your Mailing System (for details, see p.76).

  • Page 166: How To Create An Impression Memory

    Managing impression memories How to Create an impression memory How to Create To create an impression memory: an impression Log in as the Supervisor (see How to Log in as the Su- pervisor p.140), then: memory Press and type or select the path: >...

  • Page 167: How To Edit / Modify An Impression Memory

    How to Edit / Modify an impression memory How to Edit / To edit or modify an impression memory: Modify an How to Log in as the Su- Log in as the Supervisor (see pervisor p.140), then: impression memory Press and type or select the path: >...

  • Page 168: Connection Settings

    Connection Settings 8.11 Connection Settings Connection to the Postage Servers and E-Services Servers To add postage or access your myEquipment E-services, your Mailing System can use the following network connections: An analog / fax telephone line and an analog modem •...

  • Page 169: How To Set The Analog Modem Preferences

    Analog Telephone Line and Modem Settings These settings include the Modem set-up, Telephone Number and Prefix that your Mailing System calls when you want to add postage to your Meter or connect to E- Services. Make sure to select a Telephone Line before you configure your How to Set your Postage/E-Services Analog connection: see Connections...

  • Page 170: Time And Date Management

    Time and Date Management 8.12 Time and Date Management Daylight Savings Time Transitions Follow the instructions below to ensure that your system automatically adjusts to annual time changes as they occur each year. Time and Date Setup As time and date are required for postage verification you cannot manually adjust the time and date displayed on your Mailing System.

  • Page 171: Options And Updates

    Options and Updates 9 Options and Updates This section describes how you can upgrade your system by adding optional functions. Overview ................167 How to Access the Options and Updates Menu ..........167 Using your Mailbox ............168 How to Read Messages....................168 How to Read Messages ..................

  • Page 173: Overview

    Overview Overview You can enhance the functionality of your Mailing System by: Adding new options, such as Differential Weighing or extra Accounts • Updating Postage Rates or downloading additional Permit Mail Indicias • Downloading Custom Slogans • To update your Mailing System's Operating System, see myEquipment E-Services p.127.

  • Page 174: Using Your Mailbox

    Using your Mailbox Using your Mailbox Your Mailing System includes an e-mailbox that allows you to receive messages di- rectly from your system or from our Customer Service Centre via the E-Services Server. If the envelope icon ( ) appears on the right side of your Home Screen, as shown below, this means that your Mailbox contains unread messages.

  • Page 175: How To Delete Messages

    How to Delete Messages How to Delete To delete messages as a User: Messages Log in as a User: Select on display, or Press and type or select the path: > Mailbox Mailbox Screen appears. Select the message to be deleted and press [OK]. Delete Message Select to erase the message.

  • Page 176: Managing Options

    Managing Options Managing Options Reviewing the Options List The Options List provides you with a listing of all of the options that are available on your Mailing System and indicates the options that are activated. For more information about the options you can add to your Mail- ing System, please contact our Customer Service Centre or your authorized Neopost Dealer.

  • Page 177: How To Load A New Option

    Activating New Options How to Activate New Options You can activate new options by connecting your Mailing System to the E-Services Server. Once connected your new options are automatically downloaded into your Mailing System and activated. Contact the Neopost Customer Service Centre to have a new option added to your Mailing System.

  • Page 178: Managing Slogans

    Managing Slogans Managing Slogans Slogans are images that you can add to the left-hand side of a Meter Impression. To help you manage your Slogans, your Mailing System: Displays a list of all of your Slogans on your Screen • Allows you to add, modify and delete Slogans as needed.

  • Page 179: How To Modify Or Delete A Slogan

    Modifying the Slogans List Follow the instructions below to change the menu name of a Slogan or to remove a Slogan from the Slogans List. How to Modify or Delete a Slogan How to Modify To modify or delete a Slogan: or Delete a How to Display the Slogans Display the Slogans List (see...

  • Page 180: Managing Postage Rates

    Managing Postage Rates Managing Postage Rates Your Mailing System uses Postage Rates to calculate the postage amount for each piece of mail your process. To ensure that your Postage Rates are always up to date, your Mailing System can: Display a list of all Postage Rates that are on your system and see which Rate(s) •...

  • Page 181: How To Download A New Rate File

    Downloading New Postage Rate Files Follow the instructions outlined below to complete a download of a new Rate File. How to Download a New Rate File How to To download a new Rate File: Download a How to Check your Rate File Display the Rate File List (see Updates p.174 above).

  • Page 182: Managing Permit Impressions

    Managing Permit Impressions Managing Permit Impressions Managing your Permit Impressions can only be done in Supervisor Mode. Once you have logged in as the Supervisor, you can: Display the list of Permit Impressions currently available on your Mailing System • Add new Permit Impressions using a USB Memory Key •...

  • Page 183: How To Add Or Delete A Permit Impression

    Adding or Deleting Permit Impressions You can add or delete Permit Impressions from your system as needed. To add a Permit Impression to your system, use a USB Memory Key as follows. How to Add or Delete a Permit Impression How to Add or To add a Permit Impression: Delete a Permit...

  • Page 184: Updating System Software

    Updating System Software Updating System Software Occasionally you will be required to download new software for your Mailing System. The software package you receive may include feature enhancements and/or software updates. When a software update is required, you will receive notification from our Customer Service Centre, informing you that you should perform a software download.
  • Page 185 After downloading Once the file is downloaded your Mailing System will indicate that it has to be re-started. Disconnect and reconnect the Mailing System power cord Connection Diagram (see p.19. After restarting, the Mailing System will call the server again to confirm your installation information.

  • Page 187: Maintaining Your Mailing System

    Maintaining your Mailing System 10 Maintaining your Mailing System This section contains important information about the maintenance of your Mailing System in order to keep it in good working condition. 10.1 Managing your Ink Cartridge..........183 How to Display the Ink Level and Cartridge Data ............184 How to Display Ink Level and Cartridge Data .............

  • Page 189: Managing Your Ink Cartridge

    Managing your Ink Cartridge 10.1 Managing your Ink Cartridge About your Ink Cartridge The Ink Cartridge is located behind your screen console and contains fluorescent red ink that has been tested and approved by Canada Post. Your Ink Cartridge uses ink jet technology that requires the print head nozzles to be cleaned regularly in order to print a high quality Impression.

  • Page 190: How To Display The Ink Level And Cartridge Data

    Displaying the Ink Level and Cartridge Data You can view a variety of Ink Cartridge data, including: Amount of Ink consumed (displayed as a percentage value) • Ink Color • Cartridge Status (present or not present) • Date the Cartridge was first used. •...
  • Page 191 Setting the Print Head Alignment Aligning the Print head is required if there is a gap between the top and the bottom of the impression. Your Mailing System requires the Print head to be aligned each time you change the Ink Cartridge.

  • Page 192: How To Align The Print Head

    How to Align the Print Head How to Align the To align the Print head: Print Head How to Log in as the Su- Log in as the Supervisor (see pervisor p.140), then: Press and type 7.2.4 or select the path: >...

  • Page 193: How To Clean The Print Head Automatically

    Cleaning the Print Head If your Meter Impressions do not look sharp and clear, clean the Print head to restore your print quality. How to Clean the Print Head Automatically How to Clean To clean the Print head automatically as a User: the Print Head Automatically Press...

  • Page 194: How To Change The Ink Cartridge

    Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge How to Change Open the Cover: the Ink Cartridge moves to the the Ink Cartridge replacement position automatically.
  • Page 195 Insert the new Ink Car- tridge, and then push it forward until you hear the click. Close the Cover. Print Head ali- gnment process starts automatically.

  • Page 196: Filling And Adjusting The Sealer

    Filling and Adjusting the Sealer 10.2 Filling and Adjusting the Sealer Filling the Sealer Bottle The Automatic Feeder uses water and/or Sure Seal for sealing envelopes. For optimum sealing results, using Sure Seal is recommended, but is not mandatory. If the system runs out of sealing fluid during a job run the system will continue to process your items but your envelopes will not be sealed properly.

  • Page 197: Cleaning The Mail Path

    Cleaning the Mail Path 10.3 Cleaning the Mail Path Cleaning the mail path includes: Cleaning the Sealer/Moistener Brushes and Sponge (if installed) • Cleaning Feeder Belts and Rollers • Cleaning the sensors located along the mail path. • Cleaning the Brushes and Sponge of the Sealer MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM THE POWER SOURCE BEFORE CLEANING THE BRUSHES AND SPONGE!
  • Page 198 Lift the Metal Retainer to remove the Sponge. Remember its direction. Clean the Sponge and the Brush as needed. Re-install the Sponge Retainer same direction. Put the Brush back and push the Release Lever back down until it snaps into place. Push down on the Upper Drive Assembly until it locks back into position.

  • Page 199: How To Clean The Feeder Belts And Rollers

    Cleaning the Feeder Belts and Rollers Follow the instructions outlines below to clean the Belts and Rollers of the Feeder. How to Clean the Feeder Belts and Rollers How to Clean To clean the Feeder Belts and Rollers: the Feeder Belts Open the Auto-Feeder Cover, press down on and Rollers...

  • Page 200: Maintenance Processes

    Maintenance Processes 10.4 Maintenance Processes The maintenance processes listed below are only to be completed by a certified Neopost Service Technician. Check that your Mailing System is connected to a telephone line or a LAN before Starting these maintenance operations. How to Log in as the Supervisor Log in as the Supervisor (see p.140), then:...

  • Page 201: How To Run The Installation Wizard

    Running the Installation Wizard Initiating the Installation Wizard should only be done upon request from the Neopost Customer Service Centre or by an authorized Neopost Service Technician. Make sure that your Mailing System is connected to a Telephone Line or to a LAN before initiating the Installation Wizard.

  • Page 202: How To Complete A Registration Update

    Performing the Registration Update Procedure to Change your Address This procedure is to be used if your address has changed. First contact our Customer Service Centre to update your details, then you will receive a PIN to allow you to perform the Registration Update procedure. Updating Your Registration Information Make sure that your Mailing System is connected to a Telephone Line or to a LAN before initiating the Registration Update procedure.

  • Page 203: Troubleshooting

    Troubleshooting 11 Troubleshooting This section provides tips on how to solve problems that you may encounter while op- erating your Mailing System. 11.1 Paper Jamming ..............199 How to Clear Mail Jammed in the Base................ 199 How to Clear Mail Jammed in the Auto-Feeder............201 11.2 Label Jamming..............

  • Page 205: Paper Jamming

    Paper Jamming 11.1 Paper Jamming Paper Jamming in the Base This occurs when envelopes are stopped in the transport mechanism of the Base. Possible causes Actions The item(s) is too thick. 1 Clear the Base as indicated below. • The size of the item(s) is incorrect. •...
  • Page 206 Auto-Feeder Jamming Envelopes are stopped in the Auto-Feeder. Possible causes Actions Mail piece is too thick. 1 Clear the Automatic Feeder as in- • dicated below. Mail size is incorrect. • Too many envelopes are on the • 2 Correct the cause: feed deck.

  • Page 207: How To Clear Mail Jammed In The Auto-Feeder

    How to Clear Mail Jammed in the Auto-Feeder How to Clear To clear mail jammed in the Auto-Feeder: Mail Jammed in Open feeder cover. the Auto-Feeder Push down on the blue handle then lift up the Drive Assembly. If necessary, pull up the Brush release lever and remove the Brush As- sembly.

  • Page 208: Label Jamming

    Label Jamming 11.2 Label Jamming A Label is Jammed in the Base Possible Causes Actions A Label is blocked in the Automatic Clear the Label from the Base as indi- Label-Dispenser or in the transport cated below. mechanism of the Base. How to Clear a Label Jammed in the Base How to Clear a To clear a Label jammed in the Base:...

  • Page 209: Weighing Problems

    Weighing Problems 11.3 Weighing Problems Your Weighing Device is not Weighing Properly If your Mailing System is not displaying the correct weight, complete the following actions to correct the problem. Be sure to check your Weighing Device as follows Possible Causes Actions The Weighing Device is not Repeat the Weighing Mode selection instructions...

  • Page 210: Diagnostics And System Data

    Diagnostics and System Data 11.4 Diagnostics and System Data Access to Diagnostics Data allows you to find the root cause of a system error or a breakdown that may occur during the life of your system. To retrieve this data, your system will perform a variety of tests to diagnose a problem and generate a corresponding report.

  • Page 211: How To Access Diagnostic Data

    How to Access Diagnostic Data How to Access To gain access to Diagnostic Data: Diagnostic Data How to Log in as the Su- Log in as the Supervisor (see pervisor p.140), then: Press and type or select the path: > Maintenance > Diagnostics Press [OK] to start the Diagnostic testing.

  • Page 212: How To Display The Event Lists

    How to Display the Event Lists How to Display To display the Event Lists: the Event Lists How to Log in as the Su- Log in as the Supervisor (see pervisor p.140), then: Press and type 7.1.3 or select the path: >...

  • Page 213: Specifications

    Specifications 12 Specifications This section contains details on the technical specifications of your Mailing System. 12.1 Mail Specifications ............209 12.2 Recommended Operating Conditions ........ 211 12.3 Technical Specifications ............. 212 12.4 Operating Specifications ............ 213...

  • Page 215: Mail Specifications

    Mail Specifications 12.1 Mail Specifications Envelope Specifications Envelope Dimensions (note: Your Mailing System can handle the envelope and flap sizes illustrated below the illustration is not to scale) Note: 127mm is also the minimum width for portrait mode. This figure rises up to 160mm for envelopes that have the maximum height (228mm).
  • Page 216 The Feeder See also How to Use the Feeder p.33. • Envelope Stack Min weight 2.83 g Max weight 907 g Max height 10 cm The Feeder cannot process nested envelopes. Envelope Thickness Max with the Sealer OFF Max with the Sealer ON 12.7 mm 9.5 mm...

  • Page 217: Recommended Operating Conditions

    Recommended Operating Conditions 12.2 Recommended Operating Conditions Temperature and Relative Humidity To ensure you realize the full potential of your Mailing System, you should only operate your system in the following conditions: Temperature Range Ambient temperature: +10°C - +40°C. Relative Humidity 80% max.

  • Page 218: Technical Specifications

    Technical Specifications 12.3 Technical Specifications Dimensions (mm) (Width x Length x Height) Base: 283 x 378 x 300 • Auto Feeder with Sealer: 260 x 350 x 545 • Weight Base: 10 Kg • Auto Feeder with Sealer: 8.3 Kg •...

  • Page 219: Operating Specifications

    Operating Specifications 12.4 Operating Specifications Envelope Dimensions and Weights Max. Length: 330 mm • Max. Width: 254 mm • Flap max. Height: 76 mm • Min. Thickness: 0.2 mm  Max. Thickness (Mixed Size Feeder): 12.7 mm  Max. Thickness (Sealing ON): 9.52 mm. ...

  • Page 221: Index

    Index Account 15, 98 Energy Star® 20 Account Information 97 Envelope Dimensions 209 Account levels 135 Accounts 93, 97 Accounts with Access Control 94 Feeder 13, 33 Auto Feeder 13 Fluid 190 Automated Call 131 Automatic Date Advance 157 Automatic Label Dispenser 13, 79 GEO Code 153 Awake/Sleep Button 13 Impression memories 76, 159...
  • Page 222 Remote Account Management 95 No Account 91 Running Mail 39, 60, 62 No Account with Access Control 92 Sealer Bottle 14 OFF 21 Selecting a Rate 64 Options List 170 Settings 144 Sorting Mail 29 Sounds 143 PIN Code 94, 149 Specifications 212 Permit Mail 43 Standard Weighing 39, 44...

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