Statement Of Internet Services And Support - Polaroid Polaview 335 XGA Manual

Polaview 335 XGA and 235 SVGA
Super-Portable LCD Projectors

Statement of Internet Services and Support

Polaroid Customer Support Services is now offering Internet support for all Polaroid Digital Imaging
Products on the Home Page of Polaroid's Web Site. Following is a brief description of each section on the
Web Page concerning Polaroid Digital Imaging (PDI) products.
Products
General product information is contained here. There will be links to the following locations:
An FTP site containing current "free" software drivers and/or patches
•
FAQs — Frequently Asked Questions. These are the top 10 (or so) most frequently asked questions and
•
associated answers received from the US phone support organization.
Service
E-mail service is being offered to all customers with products listed in this section. A customer may send
an e-mail with any pre-sales or post-sales question. As soon as the message is received, an automatic
response lets the customer know that their message has been received and that they will be contacted via e-
mail with an answer within one business day. Non-US customers are directed to the listing of international
service centers. Obviously, nothing prevents an international customer from sending an e-mail message.
All efforts will be made to answer the question. The 800 number for PDI service is listed here, as well as the
phone numbers and addresses of all service centers worldwide.
The following types of questions will NOT be answered:
Sales/pricing/literature
•
Product repair
•
Products not sold in the US
•
For these questions, an e-mail message will be sent to that customer, referring him/her to the closest
Polaroid service center. Efforts are underway to broaden the international support offered on the web site.
Fresh stuff
This section contains any new information about Polaroid, its products, and its web site. Any new PDI
product information including new drivers and software will be located here.
Let's get digital
This section is dedicated to the digital product line. Currently it contains information concerning the
Polaroid PDC-640 Digital Camera. This site will change periodically but will always highlight one of the
digital products.
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