How To Obtain Warranty Service Or Other Information - Motorola Xoom User Manual

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Safety, regulatory & legal
LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE
THE PRODUCTS.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR
EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE
EXCLUSION OR LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR
THE LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL INJURIES
CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY
NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE OR
JURISDICTION.
In the event that any term or provision contained in this Limited Warranty is found to be
invalid, illegal or unenforceable by a court of competent jurisdiction, then such provision
shall be deemed modified to the extent necessary to make such provision enforceable by
such court, taking into account the intent of the parties. The invalidity in whole or in part of
any portion of this Limited Warranty shall not impair or affect the validity or enforceability
of the remaining provisions of this Limited Warranty.

How to obtain Warranty service or other information

1. Please access and review the online Customer support section of Motorola's consumer
website prior to requesting Warranty service.
2. If the Product is still not functioning properly after making use of this resource, please
contact the Warrantor listed at the Motorola website or the contact information for the
corresponding location.
3. A representative of Motorola, or of a Motorola Authorised repair centre, will help deter-
mine whether your Product requires service. You may be required to download, or other-
wise obtain and accept software updates from Motorola or a Motorola Authorised repair
centre. You are responsible for any applicable carrier service fees incurred while obtain-
ing the required downloads. Complying with the Warranty process, repair instructions
and accepting such software updates is required in order to receive additional Warranty
support.
4. If the software update does not fix the problem, you will receive instructions on how to
ship the Product to a Motorola Authorised repair centre or other entity.
5. To obtain service, as permitted by applicable law, you are required to include: (a) a copy
of your receipt, bill of sale or other comparable proof of purchase; (b) a written descrip-
tion of the problem; (c) the name of your service provider, if applicable; (d) your address
and telephone number. In the event the Product is not covered by this Limited Warranty,
Motorola will inform the consumer of the availability, price and other conditions appli-
cable to the repair of the Product.
ALL INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS, INCLUDING
BUT NOT LIMITED TO PERSONAL CONTACTS, ADDRESS BOOKS, PICTURES,
MUSIC AND GAMES WILL BE ERASED DURING THE REPAIR PROCESS, AND CAN
NOT BE REINSTALLED BY MOTOROLA. To avoid losing such information, data,
software or other applications please create a backup before you deliver your Product for
Warranty service, and disable any security passwords. You will be responsible for
reinstalling all such information, data, software, other applications and passwords. Your
Product or a replacement Product will be returned to you as your Product was configured
when originally purchased, subject to applicable software updates. Motorola may install
operating system software updates as part of Warranty service that may prevent the
Product from reverting to an earlier version of the operating system software. Third party
applications installed on the Product may not be compatible or work with the Product as a
result of the operating system software update. Motorola and its Authorised service
centres are not responsible for the loss of, or inability to use, such information, data,
software or other applications.
To obtain service or other information, please access and review the online
Customer support section of Motorola's consumer website at
www.motorola.com.