Faq - TeleNav V5.0 LITE User Manual

TeleNav GPS Navigator encountered an error
TeleNav GPS Navigator is having technical problems with the specific request that you made. This can be due to an
address that it cannot find, or mapping data that does not allow routing from where you are to where you want to go. In
this case, try to use a nearby address.
TeleNav GPS Navigator not available
If you get an advisory message that TeleNav GPS Navigator is not available, exit the TeleNav GPS Navigator
application and then re-launch it. If the problem recurs, it may be due to a temporary TeleNav GPS Navigator server
outage.
Trial expired
The trial period for your account has expired. You can order TeleNav GPS Navigator by visiting www.telenav.com or by
calling TeleNav GPS Navigator Customer Support at 1-888-353-6284.
Unable to generate a route
TeleNav GPS Navigator could not generate a route between the two endpoints of the route. This may be a temporary
error if you have a weak GPS signal when establishing the origin, but may be due to errors in the map data in the area
around the destination.
Unable to login
Someone may be fraudulently using your account. Change your PIN (see page 31) and attempt to log in again.
Your account has expired
You do not have a valid TeleNav GPS Navigator account. You can order TeleNav GPS Navigator by visiting
www.telenav.com or by calling TeleNav GPS Navigator Customer Support at: 1-888-353-6284.

17. FAQ

Why do I need the carrier's data service?
The data plan allows you to access nationwide routes, maps, and Directory content from the TeleNav GPS Navigator
servers using the data communication features of your phone. These services are different from your cellular airtime. To
order a data plan from your carrier, please contact their customer support directly:
Does TeleNav GPS Navigator use up my voice plan minutes?
TeleNav GPS Navigator uses data to provide its navigation functions. Using data does not use any of your voice
minutes. However, calling the Voice Address Input System does use about 75 seconds per address entered. The Voice
Call feature internal to the TeleNav GPS Navigator application also uses voice minutes.
How accurate is the GPS?
GPS accuracy can range from 20m (approx. 65 ft) to 100m (approx. 328 ft). Most of the time, the GPS is accurate to less
than 50 meters (approx. 164 ft).
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