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Eicon Technology DIVAMobile V90 User Manual

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DIVA Mobile V.90
PC Card
User's Guide

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Summary of Contents for Eicon Technology DIVAMobile V90

  • Page 1 DIVA Mobile V.90 PC Card User’s Guide...
  • Page 2 Second Edition (February 1999) 206-263-02 DIVA is a trademark of Eicon Technology Corporation. IBM and PC AT are registered trademarks of International Business Machines Corporation. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. CompuServe is a registered trademark of CompuServe Incorporated. PCMCIA is a registered trademark of Personal Computer Memory Card International Association.
  • Page 3 EICON TECHNOLOGY CORPORATION SINGLE USER LICENSE AGREEMENT FOR USE OF SOFTWARE This is a legal agreement between you, the end user, and Eicon Technology Corporation. You should carefully read the following terms and conditions before installing this software. Installing the software indicates your acceptance of these terms and conditions. You assume responsibility for the selection of the program to achieve your intended results, and for the installation, use, and results obtained from the program.
  • Page 4 Limited Warranty (Software) The only warranty Eicon makes is that the medium on which the Program is recorded will be replaced without charge if Eicon, in good faith, determines that it was defective in materials or workmanship and if returned to your supplier with a copy of your receipt within ninety (90) days from the date you purchased it.

  • Page 5: Table Of Contents

    Contents Introduction ..................7 Online documentation................8 Bonus software ..................9 How to proceed with the installation ........... 9 Requirements................10 Before installing DIVA Mobile under Windows 95 ......12 Installing the DIVA Mobile PC Card..........13 Installing the Software ..............14 Installing DIVA for Windows 95 &...

  • Page 7: Introduction

    Introduction This User’s Guide describes how to install and use your DIVA Mobile V.90 PC Card. DIVA Mobile is an integrated ISDN and analogue modem card for Windows 95, Windows 98, and Windows NT 4.0. With DIVA Mobile, you can connect to your corporate LAN, the Internet, or other remote networks at up to 128 kbps over ISDN or up to 56 kbps* over PSTN (public-switched telephone network) analogue lines.

  • Page 8: Online Documentation

    Online documentation The DIVA Mobile Software Suite CD-ROM includes a comprehensive reference guide in Adobe™ Acrobat™ portable document format (PDF). The reference guide includes troubleshooting tips, regulatory information, and more. Important: To properly view and print the reference guide, you must use Acrobat Reader version 3.02 or later.

  • Page 9: Bonus Software

    Bonus software For your convenience, the following bonus software applications are included on the DIVA Mobile Software Suite CD-ROM: Software Description Internet Explorer Microsoft’s Internet Explorer is a powerful, yet easy to use, web browser. The supplied version includes Outlook Express, for email; and Netmeeting, for collaborating with others on the Internet.

  • Page 10: Requirements

    Requirements Make sure you have the items you need to install and use DIVA Mobile: Item Description Notebook PC Your notebook PC must have: • a free PCMCIA Type II or Type III slot • an installed operating system: Windows 95/98 or Windows NT 4.0 (Service Pack 3) •...
  • Page 11 Item Description For ISDN Your ISDN service provider has to supply the following connections: information. Information • ISDN switch type. This usually depends on your geographic loca- about your ISDN tion. Common switch types include Euro-ISDN DSS1 (used line throughout Europe, commonly referred to as ‘ETSI standard’), NI-1 (used in North America), and 5ESS (used in North America).

  • Page 12: Before Installing Diva Mobile Under Windows 95

    Before installing DIVA Mobile under Windows 95 Before you insert DIVA Mobile into your notebook, install the Dial-Up Networking 1.3 update from the DIVA Mobile Software Suite CD-ROM. If you do not have the DIVA Mobile Software Suite CD-ROM, you can search for this update on Microsoft’s web site at http://www.microsoft.com.

  • Page 13: Installing The Diva Mobile Pc Card

    Installing the DIVA Mobile PC Card Warning: Install the DIVA Mobile PC card in your computer (as described below) before connecting to the ISDN or to the analogue network. To install the DIVA Mobile PC card: Under Windows 95 only: If you have not done so already, install the Dial-Up Networking 1.3 update, as described on page 12.

  • Page 14: Installing The Software

    Installing the Software Installing software downloaded from the Eicon Technology web site Replace the paths in the installation instructions (shown in type) COURIER accordingly, as these paths refer to installation from the DIVA Mobile Software Suite CD-ROM. Version conflicts During the installation, the ‘Version Conflict’ dialog box might appear. If this happens, click ‘Yes’...
  • Page 15 Case 2: If the ‘Update Device Driver Wizard’ appears, click ‘Next’. In the displayed screen, do the following: Click ‘Other Locations’. The ‘Select Other Location’ dialog box appears. Insert the DIVA Mobile Software Suite CD-ROM into your CD-ROM drive. In the displayed dialog box, type: D:\MOBILE\WIN_9X\ENGLISH (where is your CD-ROM drive letter).
  • Page 16 To install the drivers under Windows 98: If your notebook is not on, turn it on. Windows 98 detects the new hardware. In the ‘Add New Hardware Wizard’, click ‘Next’. In the displayed screen, do the following. Click ‘Display a list of all the drivers in a specific location, so you can select...
  • Page 17 To configure your settings Step 1: Specify your settings in the DIVA for Windows 95 & 98 wizard In the DIVA for Windows 95 & 98 wizard, do the following: Click ‘Start’. Choose the type of installation you want to perform. •...
  • Page 18 North America only: Enter the corresponding SPIDs (Service Profile Identi- fiers) specified by your ISDN service provider. Enter each number directly, without spaces or hyphens. Depending on your switch type, you have to enter either one or two SPIDs for your ISDN line. Click ‘Next’.
  • Page 19 If you are prompted for the ‘Software’ disk: Click ‘OK’. Make sure the DIVA Mobile Software Suite CD-ROM is in your CD-ROM drive. In the ‘Copying files’ dialog box, type: D:\MOBILE\WIN_9X\ENGLISH (where is your CD-ROM drive letter). Click ‘OK’. If you are prompted for the ‘Protocol driver’ disk: Click ‘OK’. Make sure the DIVA Mobile Software Suite CD-ROM is in your CD-ROM drive.

  • Page 20: Installing Diva Mobile For Windows Nt

    Installing DIVA Mobile for Windows NT Before you install DIVA Mobile for Windows NT, make sure that Windows NT Networking and the protocols specified by your Internet Service Provider (ISP) or by your network administrator are installed on your notebook. Note: A protocol is a ‘language’...
  • Page 21 To install and configure the protocols specified by your ISP or by your network administrator: Step 1: Install the protocols Open the ‘Network’ dialog box: click ‘Start > Settings > Control Panel’. Double-click the ‘Network’ icon. In the ‘Network’ dialog box, click the ‘Protocols’ tab. If all the required protocols appear in the ‘Network Protocols’...
  • Page 22 To install DIVA Mobile for Windows NT Step 1: Determine the hardware resources assigned to DIVA Mobile If your notebook is not on, turn it on. At the Windows NT console, logon as Administrator or equivalent. Open the ‘PC Card (PCMCIA) Devices’ dialog box: click ‘Start > Settings > Control Panel’.
  • Page 23 In the ‘Select OEM Option’ dialog box, do the following: Select ‘Eicon DIVA Mobile ISDN-V.90 combo card’. Click ‘OK’. The setup program copies files to your notebook. In the DIVA Mobile for Windows NT wizard, do the following: Click ‘Next’. Select the hardware resources assigned to DIVA Mobile.
  • Page 24 Select the switch type provided to you by your ISDN service provider (some ISDN service providers refer to the switch type as ‘ISDN D-channel protocol’). In general, if you are in Europe, select ‘Europe and other countries, Euro-ISDN (E-DSS1)’ (commonly referred to as ETSI standard). Click ‘Next’.
  • Page 25 If the ‘Eicon WAN-Miniport Driver Setup’ dialog box appears: Insert your Windows NT CD-ROM or Setup diskette into an appropriate drive. In the ‘Eicon WAN-Miniport Driver Setup’ dialog box, do the following: Type D:\I386 (where is the drive that contains the Windows NT CD-ROM or Setup diskette).
  • Page 26 In the ‘Remote Access Setup’ dialog box, click ‘Clone’ to add a second port with the same configuration as the first port. In the ‘Remote Access Setup’ dialog box, click ‘Add’. In the ‘Add RAS Device’ dialog box, select ‘COMx-Eicon DIVA Mobile V.90 Modem’...
  • Page 27 Step 4: Complete the installation In the displayed message box, click ‘OK’ to launch the ‘Network Control Panel’. In the ‘Network Control Panel’, click ‘OK’. When prompted, reboot your notebook to complete the installation. Step 5: Specify your location Start the Country Selector: click ‘Start > Programs > Eicon ISDN Tools (Common) >...

  • Page 28: Connecting To The Isdn And To The Analogue Networks

    Connecting to the ISDN and to the Analogue Networks You can connect to the ISDN and/or to the analogue network(s). If you connect the cables to both networks, DIVA Mobile automatically uses the ISDN network. For fax and other analogue applications, ‘analogue over ISDN’ connections are used by default.
  • Page 29 In North America and Japan Depending on the type of dongle included with your DIVA Mobile package, you might need a separate network terminating device (NT1) to connect to the ISDN network. See the following table: If you have this dongle: Then: You do not need a separate NT1.
  • Page 30 To connect with a separate NT1 ISDN wall jack jack jack If you have not done so already, plug the ISDN dongle into DIVA Mobile’s ISDN socket (the larger socket). Take the ISDN cable included with DIVA Mobile. Plug one end into the ISDN dongle. Plug the other end into the NT1’s S/T jack.
  • Page 31 Connecting to the analogue network Warning: The analogue interface is designed to be connected to telecommunication network voltage (TNV) circuits, which can have dangerous voltages. Before you connect to the analogue network, make sure DIVA Mobile is properly installed in your notebook (as described on page 13).

  • Page 32: Connecting To The Internet Or To Another Remote Network

    Connecting to the Internet or to Another Remote Network Important: Make sure you have the information provided by your Internet Service Provider or by your network administrator (see ‘Internet and Remote Access (ISDN or analogue)’ on page 11); you need this information to complete these procedures.
  • Page 33 If all the required protocols are listed, then they are installed. Continue with ‘Configure the protocols’ below. If a required protocol is not listed, install it. To install a protocol: • In the ‘Network’ dialog box, click ‘Add’. • In the ‘Select Network Component Type’ dialog box, double-click ‘Protocol’.
  • Page 34 Step 3: Create the connection in Dial-Up Networking This creates a shortcut for dialing into the Internet or into the remote network. From the desktop, double-click the ‘My Computer’ icon. Double-click ‘Dial-Up Networking’. • If this is your first connection, click ‘Next’. •...
  • Page 35 To configure Multilink PPP (optional): (For ISDN connections only) If your ISP or the remote server supports Multilink PPP, you can use both B-channels to attain a connection speed of 128 kbps. Note: Since Multilink PPP uses both B-channels, the cost of your connection will increase.
  • Page 36 To dial into the Internet or into another remote network: After you have set up the connection to your ISP or the remote network as described in the previous procedures, you can connect. Follow these steps each time you want to connect. Note: If you plan to browse the Internet or check your email, make sure you have an installed web browser or email application.

  • Page 37: Under Windows Nt

    Under Windows NT To create the connection You need to create this connection only one time. From the desktop, double-click the ‘My Computer’ icon. Double-click ‘Dial-Up Networking’. • If this is the first time you open Dial-Up Networking, a message box prompts you to add an entry to the phonebook.
  • Page 38 Click the ‘Server’ tab. Do the following: Select ‘PPP: Windows NT, If you have not Windows 95 done so already, Plus, Internet’. click this button to enter the TCP/IP Make sure only properties the protocols specified by your specified by ISP or network your ISP or administrator.
  • Page 39 To configure Multilink PPP (optional): (For ISDN connections only) If your ISP or the remote server supports Multilink PPP, you can use both B-channels to attain a connection speed of 128 kbps. Note: Since Multilink PPP uses both B-channels, the cost of your connection will increase.
  • Page 40 To dial into the Internet or into another remote network: After you have set up the connection as described in the previous procedures, you are ready to connect. Follow these steps each time you want to connect. Note: If you plan to browse the Internet or check your email, make sure you have an installed web browser or email application.

  • Page 41: Sending And Receiving Faxes

    Sending and Receiving Faxes This section describes how to send and receive faxes using BVRP Software’s PhoneTools. You can install PhoneTools from the DIVA Mobile Software Suite CD-ROM. For more information, see ‘Bonus software’ on page 9. Selecting a modem Before you can send and receive faxes, specify the modem you want to use.

  • Page 42: Receiving Faxes

    To start the transmission, click ‘Send’. To set up a cover page: You can set up your cover page directly from the ‘Send Fax’ dialog box. In the ‘Send Fax’ dialog box, make sure the ‘Cover page’ transmission option is selected. In the ‘Cover Page’...

  • Page 43: Travelling To A New Location

    Travelling to a New Location You can use your DIVA Mobile from almost any location. However, each time you travel to a new location, you have to do the following: If you travelled to a country where you want to use analogue connections, you have to specify the country where you are located.

  • Page 44: Changing Your Switch Type, Isdn Numbers, And Spids

    Changing your switch type, ISDN numbers, and SPIDs Use the setup wizard if you need to change your switch type, ISDN numbers, and SPIDs. Under Windows 95/98: Open the setup wizard: click ‘Start > Programs > DIVA > Setup Wizard’. In the setup wizard, click ‘Start’.

  • Page 45: Updating Your Dial-Up Networking Configuration

    Select the switch type provided to you by your ISDN service provider (some ISDN service providers refer to the switch type as ‘ISDN D-channel protocol’). In general, if you are in Europe, select ‘Europe and other countries, Euro-ISDN (E-DSS1)’ (commonly referred to as ETSI standard). Click ‘Next’.

  • Page 46: Connecting To The Isdn And To The Analogue Networks

    Under Windows NT To update your location properties: From the desktop, double-click the ‘My Computer’ icon. Double-click ‘Dial-Up Networking’. In the ‘Dial-Up Networking’ dialog box, click ‘Location’. In the ‘Location Settings’ dialog box, verify that all settings are correct for your new location.

  • Page 47: Diagnosing Problems

    Diagnosing Problems The Line Check utility can help you diagnose problems you might have with DIVA Mobile. This utility performs a quick check of your adapter, cabling, and ISDN connection. Note: For detailed troubleshooting information, see the online DIVA Mobile V.90 PC Card Reference Guide.

  • Page 48: Appendix A: At Commands & Result Codes

    Appendix A: AT Commands & Result Codes (for the analogue V.90 modem) You can use AT commands to control the analogue V.90 modem. You can enter these commands in your communication software’s terminal mode. To restore the Factory default settings, reboot your computer. Note: Options you must specify are indicated by <n>...
  • Page 49 Command Function Default Identification commands - Requests product information — AT I<n> from the modem. n=0: Returns product identification code. n=1: Computes the firmware ROM checksum and returns the three-digit result. n=2: Computes the firmware ROM checksum and returns ERROR if this value does not match the checksum stored in memory.
  • Page 50 Command Function Default Selects extended result codes. AT W<n> n=0: Upon connection, the modem returns the DTE speed. n=1: Upon connection, the modem returns the line speed, the error control protocol, and the DTE speed, respectively. n=2: Upon connection, the modem returns the DCE speed. Result-code reporting options - Sets normal or extended AT X<n>...
  • Page 51 Command Function Default Flow control settings - Defines the DTE/DCE (termi- AT &K<n> nal/modem) flow-control mechanism. n=0: Disables flow control. n=3: Enables RTS/CTS flow control (default for data modem modes). n=4: Enables XON/XOFF flow control. n=5: Enables transparent XON/XOFF flow control. n=6: Enables both RTS/CTS and XON/XOFF flow control.
  • Page 52 Command Function Default Returns the line-signal quality. — AT %Q Controls how the modem interprets and transmits BREAK AT \K<n> instructions. From Remote From DTE From DTE (Reliable Mode) (Normal Mode) Now/Dump Command Break/Command n=0: Now/Dump Now/Dump Send n=1: Now/Save Command Break/Command n=2:...

  • Page 53: Error Correction Commands

    Error Correction Commands Command Function Default Enables or disables data compression. AT %C<n> n=0: Disables data compression. n=1: Enables MNP5 data compression. n=2: Enables V.42 bis data compression. n=3: Enables V.42 bis and MNP5 data compression depending on the type of error correction. Sets maximum block size.

  • Page 54: Caller Id Commands

    Caller ID Commands Command Function Default AT #CID=<n> Enables or disables Caller ID and format. n=0: Disables caller ID. n=1: Enables caller ID with formatted presentation to the DTE. n=2: Enables caller ID with unformatted presentation to the DTE. S-Register Summary Note: Default values are in decimal format.
  • Page 55 Register Function Range Default Sleep Inactivity Timer 0-255 seconds AT S24 Delay to DTR Off 0-255 seconds AT S25 RTS-to-CTS Delay 0-255 hundredths of a AT S26 second General Bit-Mapped Options — 73 (49h) AT S27 Status General Bit-Mapped Options —...

  • Page 56: Result Codes

    Result Codes Code Long Form Meaning Command executed OK. CONNECT Connection at 0 to 300 bps. RING Ringing detected. NO CARRIER Carrier lost or not detected. ERROR Improper command or checksum. CONNECT 1200 Connection at 1200 bps. NO DIALTONE No dial tone detected. BUSY Busy signal detected.
  • Page 57 Code Long Form Meaning CONNECT 21600 Connection at 21,600 bps. CONNECT 24000 Connection at 24,000 bps. CONNECT 26400 Connection at 26,400 bps. CONNECT 28800 Connection at 28,800 bps. COMPRESSION: Connection using MNP Class 5 CLASS 5 compression. COMPRESSION: V.42 Connection using V.42 bis compression. COMPRESSION: NONE Connection without compression.
  • Page 58 Code Long Form Meaning CONNECT 44000 Connection at 44,000 bps. CONNECT 46000 Connection at 46,000 bps. CONNECT 48000 Connection at 48,000 bps. CONNECT 50000 Connection at 50,000 bps. CONNECT 52000 Connection at 52,000 bps. CONNECT 54000 Connection at 54,000 bps. CONNECT 56000 Connection at 56,000 bps.

  • Page 59: Customer Services

    Customer Services To obtain technical support for Eicon products, contact either Eicon Technology or your Eicon Technology supplier as indicated below. Please note that in some regions you can save time and long-distance charges by sending a description of your situation by fax. Customer Services personnel will then call you to provide a solution or to request additional information.

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