ICT TELEPHONE User Manual

Ict telephone

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FEATURE

External Call

Internal Call

Internal Transfer

(unannounced)

Transfer Call

(announced)

Transfer Call

(consult)

External Transfer

Transfer to HOLD

Hold a call

Retrieve a call

Call Pickup

Conference Calling

Volume Control

Service: 020 7503 3033 - email: service @ corporategroup.co.uk

TELEPHONE USER GUIDE

ACTION

Lift the handset then dial 9 followed by the telephone number.

Lift the handset then dial the internal extension number in full.

Press the Transfer key then dial the internal extension number;

Wait for ringing tone then hang up.

Press the Transfer key then dial the internal extension number. When

answered by the internal party, announce the caller and then hang up; the

call will be transferred.

To 'consult', whilst on a call, press the transfer key and dial the required

extension or external number. When answered you can announce who is

calling. Each press of the transfer key will alternate between calls.

Press the Transfer key then dial 9 followed by the external telephone

number. When answered by the external party, announce the caller and

then hang up; the call will be transferred.

Press the Transfer key then dial the internal extension number and

immediately press the Hold key. The call will be placed on hold at the

dialled extension.

Press the Hold key and replace the handset. The call will be placed onto

the next available 'Call' key on your telephone. To retrieve the call, lift the

handset and press the appropriate flashing 'Call' key.

To retreive a call at your extension, press the appropriate flashing Call,

Park or Line key or dial *11. To retreive a call at another extension, dial

*12 then dial the extension number where the call is on hold.

Press the Group Pickup key or dial *65 followed by the extension number

you wish to pick up. Alternatively, if you have keys programmed for

internal extensions, pressing the appropriate flashing key will pick up the

call ringing at that extension.

During a call press Conference then dial an extension or external number.

When the next caller is connected, press Conference and then the next

number. To start the conference, press Conference twice.

The volume keys will adjust the volume of the current mode

(ringing/hands-free/earpiece).

Page 1 of 3

Revision 3 – May 2013

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Summary of Contents for ICT TELEPHONE

Page 1 Press the Hold key and replace the handset. The call will be placed onto Hold a call the next available ‘Call’ key on your telephone. To retrieve the call, lift the handset and press the appropriate flashing ‘Call’ key. To retreive a call at your extension, press the appropriate flashing Call, Retrieve a call Park or Line key or dial *11.
Page 2 Service: 020 7503 3033 - email: service @ corporategroup.co.uk Revision 3 – May 2013 TELEPHONE USER GUIDE FEATURE ACTION Press the Headset key (if programmed) to enable headset mode. When Headset Mode you phone is in headset mode, the Speaker key is used to answer and hang To answer a call hands-free, without lifting the handset press the Speaker key.
Page 3 Service: 020 7503 3033 - email: service @ corporategroup.co.uk Revision 3 – May 2013 TELEPHONE USER GUIDE INTERNAL DIVERT ACTION DIAL CODE ALL Calls Dial *601 then the number you wish to divert to. *601 + no. When Busy *602 + no.