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Unifone Small Office Installation And Programming Manual

Small office / home office telephone systems
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Installation and Programming Manual

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Summary of Contents for Unifone Small Office

  • Page 1 Unifone Installation and Programming Manual...
  • Page 2 This equipment must be installed and serviced by suitably qualified personnel. No user accessible parts inside. DVICE TO SERS Extension telephones may only be connected to the Unifone Telephone system by means of a separate UTP- cable for 206 & 208 only. AUTION Door relay and alarm relay must be connected through an ACA approved interface and installed by suitably qualified personnel.

  • Page 3: Table Of Contents

    Contents Door Phones & Relays 1. System Overview DTMF Extensions Introduction Exchange Line Assignment (Bundle Splitting) General Description Exchange Line Dial Tone Detection System Capacity Extension groups Extension locking 2. Using an Extension External Call Diversion Introduction Fax Call Handling Extension Codes Quick Reference Hold, Transfer &...
  • Page 4 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l...

  • Page 5: System Overview

    Your Telephone System is a modern stored-program controlled System designed to meet the requirements of small office/home office applications, whether on analogue PSTN lines or on ISDN basic rate lines. The system offers an extensive range of service features including Fax Call...

  • Page 6: System Capacity

    In addition, a Standard and Executive Terminal are available which provide extra features on the system. System capacity can be increased as follows: Unifone 206: from 2+6 to a maximum of 3+8 using plug-in expansion cards. Unifone 208: from 2+8 to a maximum of 6+12 using plug-in expansion cards.
  • Page 7 S e c t i o n – S y s t e m O v e r v i e w Feature Unifone 206 Unifone 208 Unifone 212 MOH Port Audio via 3.5mm jack Internal hold tone Extension Speed Dial...

  • Page 8: Using An Extension

    Section Using an Extension Introduction Any standard tone telephone may be used with your telephone system. Extension programming and operations are carried out with a tone telephone plus the recall/flash key. Extension Codes Quick Reference Account Code Dial using account................a/c pin, dial as normal Brokerage Call Add an extension......................
  • Page 9 S e c t i o n – U s i n g E x t e n s i o n Do not Disturb Turn on Do not Disturb..................Turn off Do not Disturb ..................Door Phone Answer Door Phone.......................... Call Door Phone 1 ........................

  • Page 10: All Dialling And Feature Access Codes

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Page Calls Page through paging amplifier (if connected) ................. Page a terminal extension ....................ext.
  • Page 11 S e c t i o n – U s i n g E x t e n s i o n Access Code Dialled Service Feature Description 206 only: Last number Redial 208/212 only: Last Number Redial 511-559 206 only: System Speed Dial Call 501-599 208/212 only: System Speed Dial Call 70-79...

  • Page 12: Key Descriptions

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Access Code Dialled Service Feature Description 206 only: Redial last number R500 208 / 212 only: Redial last number R511-559...

  • Page 13: Transferring Calls

    S e c t i o n – U s i n g E x t e n s i o n phone rings with the new call. Current call on hold (external calls only) This will put the current call on hold and answer the incoming external call. Making Calls When you lift the handset, you will hear dial tone.

  • Page 14: Account Codes

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l timeout after 1 minute. A warning tone will be heard 10 and 5 seconds before this happens, either caller may extend the call by pressing digits 1 to 9, to increase the call time in multiples of 30 seconds.

  • Page 15: Call Intrude

    S e c t i o n – U s i n g E x t e n s i o n Divert calls internally when extension is busy. Note that the first three diversion methods cannot be set at the same time. If your extension is set to divert calls to another extension then the dial tone will change to a broken tone to remind you that you may not receive all calls.

  • Page 16: Call Pick -Up

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Park an exchange line call Whilst on a call enter the park code. Pick up a parked exchange line call From any extension dial the call pick up code, you are re-connected to the original call.

  • Page 17: Do Not Disturb

    S e c t i o n – U s i n g E x t e n s i o n Make a data protected external call Dial the data protection code, then the external number. tel. no. Make call in progress data protected The data protection code after transfer will enable data protection for the current exchange line call.

  • Page 18: Enquiry Call

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Open door 1 latch This will operate the first door latch relay at any time. Open door 2 latch (208 / 212 option) This will operate the second door latch relay at any time.

  • Page 19: Extension Group Calls

    S e c t i o n – U s i n g E x t e n s i o n Extension Group Calls The feature allows you to ring a programmed set of extensions simultaneously. The group ‘80’ will ring with the normal internal ring cadence.

  • Page 20: Lock Extension

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Lock Extension It is possible to lock an extension so that it is not possible to make calls, depending on the system programming.

  • Page 21: Room Monitor

    S e c t i o n – U s i n g E x t e n s i o n Daily alarm Enter the time as with the once only alarm. This alarm will ring at the same time every day until time cancelled.
  • Page 22 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Forty-nine (206 system) and ninety-nine (208/212 system) system-wide speed dial numbers. These can be used by all extensions but only changed by the administrator.

  • Page 23: System Programming

    Section System Programming Introduction All system programming is carried out from the master extension or a PC running the programming tool, connected via the V24 option card. The master extension is extension 12 on the 206 system, and 13 on the 208/212 systems. To program the system, a tone telephone must be used. The Executive Terminal simplifies the operation further by providing full menu driven programming on its built in display.

  • Page 24: Executive Terminal Programming Menus

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Special Programming Mode There is also a special programming mode that allows the installer to omit '*9' PIN prefixes when programming feature codes.
  • Page 25 S e c t i o n – S y s t e m P r o g r a m m i n g Executive Terminal Extension programming menu Figure 3-1 shows the menus available for programming an extension from any Executive Terminal, note that the GENERAL SETTINGS and ISDN SETTINGS menus are only available when connected to the master extension.
  • Page 26 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Executive Terminal System programming menu An Executive Terminal connected to the master extension is able to enter a system programming mode with the code *9 PIN 9991 #.

  • Page 27: System Programming Code Summary

    S e c t i o n – S y s t e m P r o g r a m m i n g System Programming Code Summary The prefix *9 is used to program a feature, *8 is used to activate it. The default PIN code is 7373.
  • Page 28 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Feature Programming Codes Action Call Barring *9 PIN 981 F 1 number # Program number prefix to bar filter F (p 38) *9 PIN 981 F 0 #...
  • Page 29 S e c t i o n – S y s t e m P r o g r a m m i n g Feature Programming Codes Action Day/Night *9 PIN 371 # 371 # Clear current day-night zone settings Mode *9 PIN 371 hhmm HHMM# Program day zone which is used in Automatic mode...
  • Page 30 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Feature Programming Codes Action Fax Call *9 PIN 455 ext # Program ext.
  • Page 31 S e c t i o n – S y s t e m P r o g r a m m i n g Feature Programming Codes Action *8 290# 206: Disable analogue line 1 208/212: Disable analogue lines 1 & 2 *8 200# Line selection analogue first then ISDN *8 201#...
  • Page 32 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Feature Programming Codes Action Security *9 PIN 73 x # Alarm Loop 1 Setting and Entry Time Delay Alarm *9 PIN 74 x #...

  • Page 33: Account Code Operation

    S e c t i o n – S y s t e m P r o g r a m m i n g Account Code Operation Account code operation allows calls to be barred and logged depending on the user, not the extension.

  • Page 34: Alternative Carrier Selection (Acs)

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Alternative Carrier Selection (ACS) The ACS feature allows a selection between two different methods.

  • Page 35: Automatic Answering

    S e c t i o n – S y s t e m P r o g r a m m i n g Program Carrier access code carrier accesscode LCR SETTINGS Carrier access codes carrier = Clear access code for the carrier 1 - 4 for alternative carrier carrier...
  • Page 36 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l The system can automatically answer incoming calls on specific exchange lines with a tone or one of two voice messages of up to 20 seconds, if the fax/voice card option is fitted.

  • Page 37: Remote Programming

    S e c t i o n – S y s t e m P r o g r a m m i n g Remote Programming Dial at auto answer. Remote programming allows the caller to change system settings remotely. All the system programming codes except the voice message recording listed in this manual may be entered from the remote location.

  • Page 38: Remote Paging

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Remote Paging Dial at auto answer. It is possible to access the paging port from a remote location through auto-answer. The operation is defined in Figure 3-4.
  • Page 39 S e c t i o n – S y s t e m P r o g r a m m i n g DISA Dial at auto answer. The system can be set to answer incoming calls with a voice message, prompting the user to dial a specific extension, or dial ‘00’...
  • Page 40 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Incoming Call Control Dial at auto answer. This prevents any extensions ringing until an access code is dialled. This is useful in situations where users are receiving unwanted calls and wish to limit access to a known group.

  • Page 41: Boss-Secretary Mode

    S e c t i o n – S y s t e m P r o g r a m m i n g Switch on incoming call control for exchange line line, ans_type GENERAL SETTINGS Auto answer settings Set call control line = Switch off remote paging for all exchange lines...

  • Page 42: Call Barring

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Call Barring The system has five call barring classes for each extension, a different barring class can be active for daytime operation and another for night time operation.

  • Page 43: Reset Settings

    S e c t i o n – S y s t e m P r o g r a m m i n g The system has 9 user programmable barring filters and 9 user programmable exempt filters numbered 1 to 9 which can be switched in or out in each class. Step 1: Program the number prefixes to bar in bar table Program number prefix to a bar filter bar_entry...

  • Page 44: Call Unit Cost

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Call Unit Cost Description The cost of the call will be displayed on both the Executive Terminal and the Call Detail Recording output, see Call Detail Recording (CDR) below for details.
  • Page 45 S e c t i o n – S y s t e m P r o g r a m m i n g incoming calls. The duration is rounded down to the nearest multiple of 10 seconds, e.g. 0:15:2 is a duration of 15 minutes, 20 seconds.

  • Page 46: Call Waiting Tone

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Call track ID number On any external call, a user may enter a 3-digit tracking ID number that will be recorded in the CDR output.

  • Page 47: Country Setting

    S e c t i o n – S y s t e m P r o g r a m m i n g Setting the time (24-hour format) HHMM GENERAL SETTINGS Clock Setting Set time Setting the date DD MM YY GENERAL SETTINGS Clock Setting...

  • Page 48: Door Phones & Relays

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l The system could, for example, switch to night time operation during a lunch break for one hour at noon every day.

  • Page 49: Dtmf Extensions

    S e c t i o n – S y s t e m P r o g r a m m i n g Default The door relay closed-contact delay is 5 seconds. Extensions 23 and 24 are set as normal extension operation only (212 only). Set door relay contact to close for 5 seconds Set door relay contact to close for 10 seconds Set extension 23 as door phone (212 only)

  • Page 50: Exchange Line Dial Tone Detection

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Step 2: Enable the exchange line group feature Enable the Exchange Line Group with full line barring from ‘0’ or ‘9x’ access GENERAL SETTINGS Exch allocation Enable the Exchange Line Group with ‘0’...

  • Page 51: Fax Call Handling

    S e c t i o n – S y s t e m P r o g r a m m i n g card is used then the timeout does not apply when the call forwarding is ISDN to ISDN. This is because the ISDN Network ensures a correct disconnection of the call.
  • Page 52 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l automatically before it is answered. This mode can be enabled with one of the following automatic detection modes.

  • Page 53: Hold, Transfer & Ring Settings

    S e c t i o n – S y s t e m P r o g r a m m i n g Hold, Transfer & Ring Settings The system provides many programmable timers to change the duration of ringing and the time exchange line calls can be left on hold or unanswered.

  • Page 54: Hot Line Programming

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Extension ring timer When the extension is calling the other extension, it will ring for a programmable length of time between 15 seconds and 135 seconds.

  • Page 55: Intrusion & Paging Programming

    S e c t i o n – S y s t e m P r o g r a m m i n g Step 2: Enable the delayed hotline on a single extension Switch on delayed hot line and assign to an extension GENERAL SETTINGS Hot line assignment Delayed hot line ext...

  • Page 56: Music On Hold

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l When assigning an MSN to an extension then calling this number will ring the extension only by default.

  • Page 57: Ringing Settings

    S e c t i o n – S y s t e m P r o g r a m m i n g Ringing Settings When the system is initially switched on, the default setting is that all extensions will ring on all incoming exchange line calls.

  • Page 58: Security Alarm Programming

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Reset all extensions to ring for all exchange lines Extensions to ring for MSN numbers Add an extra extension to ring on MSN number MSN_entry, ext Stop an extension ringing on MSN number...
  • Page 59 S e c t i o n – S y s t e m P r o g r a m m i n g External alarm with notification is silenced and re-armed when the call is answered and the correct confirmation code is entered.
  • Page 60 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Programming It is recommended that inexperienced users use the PC program option for security alarm programming.

  • Page 61: System Programming Pin Number

    S e c t i o n – S y s t e m P r o g r a m m i n g Clear Alarm settings Alarm Master Reset (erases all settings) SYSTEM SETTINGS Alarms Reset alarms Clear all Alarm 1 Settings (erases all settings) Clear all Alarm 2 Settings (erases all settings) System Programming PIN Number The system PIN number is a security block to stop unauthorised access to system programming.

  • Page 62: Telephone Answering Machine Extension

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Telephone Answering Machine Extension An extension set as an answering machine does not ring on internal code calls or general calls. Also, a call answered at an answering machine extension may be picked up from another extension by calling the TAM extensions, then dialling 2 at busy tone.

  • Page 63: Installation

    Section Installation Quick Setup Guide Follow these 11 easy steps to set up your telephone system. Connect the Exchange Lines Analogue lines: Start with the connector pair labelled ‘ ’ on 206 or ‘ ’ on 208/212. Exchange 1 a b Exchange line 1 Connect the pair to the exchange line.
  • Page 64 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l 208: Ordinary telephones must be connected to extensions 11,12, 21 and 23, circled on the system label.

  • Page 65: Answering Machine

    S e c t i o n I n s t a l l a t i o n Choose analogue lines first (default) Choose ISDN lines first Change the extension ringing behaviour (208/212 only) By default, all extensions will ring for a call on each exchange line. To stop an extension ringing use: exchange-line extension...

  • Page 66: Telephone System Installation

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Finished! The system is programmed and ready to go. You may set up more advanced features by following the instructions in the system programming section, starting on page 19.
  • Page 67 S e c t i o n I n s t a l l a t i o n Unpacking the Main Equipment Static handling precautions must be observed when handling this system. Remove the telephone system from shipping carton and lay it flat on a stable working surface with the cover facing upwards.
  • Page 68 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Make an exchange line test call to verify wiring between extensions, main unit and PSTN exchange lines.
  • Page 69 S e c t i o n I n s t a l l a t i o n Alarm loop 2 or day/night switch Alarm loop 1 or door phone diversion activation switch Paging amplifier output V Executive / Standard Terminal signalling (3 pairs, same connections) Door phone Door latch relay...
  • Page 70 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l MDF Connection Unit - 208 Wiring The MDF Connection Unit provides access to the Main Equipment ports via screw-terminals. These screw terminals have been arranged so as to provide: Separation between exchange lines and internal equipment.
  • Page 71 S e c t i o n I n s t a l l a t i o n MDF Connection Unit - 212 Wiring The MDF Connection Unit provides access to the Main Equipment ports via screw-terminals. These screw terminals have been arranged so as to provide: Separation between exchange lines and internal equipment.

  • Page 72: Extension Wiring

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Extension wiring Important! 206/208 systems only: To eliminate cross-talk, it is a requirement that twisted pair cable must be used to support all extensions and system integral devices with only one terminal per cable.
  • Page 73 S e c t i o n I n s t a l l a t i o n model, and stop the beeping used during automatic configuration. Should this procedure fail the terminal can be manually configured by lifting the handset. Should this also fail the code *7 51 ext # may be entered manually from the terminal.

  • Page 74: Expansion / Option Card Installation

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Should there be a signalling problem the Line 1 LED will begin to flash, while the display terminal will report ‘Communication Error’...
  • Page 75 S e c t i o n I n s t a l l a t i o n 206 system motherboard 1 + 2 number 1 or 0+2 expansion card Music on hold System software on external source socketed EPROM 1 + 2 number 2 or ISDN expansion card Fax / Voice Card socket...
  • Page 76 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l 212 system motherboard Battery Back-up card CDR card Expansion card 1 System software on Expansion card 2...
  • Page 77 S e c t i o n I n s t a l l a t i o n ISDN connector to pin 6 (yellow) to pin 3 (black) pin 1 pin 8 to pin 4 (red) to pin 5 (green) Figure 4-12 ISDN RJ 45 Socket wiring –...

  • Page 78: Door Phones & Door Latch Contacts

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l RJ11 cable and either a D9 or D25 serial port connector. Before installing the V24 board it is necessary to break out the thin plastic tongue in the moulding to allow the R J11 socket to fit in the side of the case.

  • Page 79: Music On Hold Source

    S e c t i o n I n s t a l l a t i o n door phone call cadence when it is first connected, this is normal and may be silenced by going off and on-hook at a ringing extension, or simply waiting for a few seconds. Clip the cover back onto the wall unit and replace the retaining screw.
  • Page 80 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l PABX power cable grommet Green LED – BBU cable entry grommet fits here Mains power ok Red LED –...
  • Page 81 S e c t i o n I n s t a l l a t i o n To turn off the power feed to the telephone system while the system is running on battery it is necessary to disconnect the batteries at connector J3. N.B.

  • Page 82: Firmware Upgrade (212 Only)

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l To test, remove the system mains power plug from the mains socket. The telephone system should continue to function.
  • Page 83 S e c t i o n I n s t a l l a t i o n Maintenance Location Remote Location modem serial cable V24 Modem adaptor & cable PC running Windows program modem External modem set serial to auto-answer power pack cable...

  • Page 84: Maintenance

    Section Maintenance Self-Test The Telephone System initiates a 'self-test' when the 220-240VAC mains supply is switched on. This self-test power-on sequence includes: RAM Test PSTN Dial Tone Detection Expansion card detection Electronic Switching PSTN Exchange Line Ports PSTN Exchange Line Signalling Method (DTMF/Decadic) ISDN line status DTMF Resources The power-on self-test procedure takes about 10 seconds to complete.

  • Page 85: Repair Procedures

    S e c t i o n M a i n t e n a n c e Repair Procedures On site repair is limited to replacement of system option boards or the main board. The boards which may be replaced by a trained and competent installation engineer are: Main 206/208 board 0+2, 1+2 &...
  • Page 86 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Other ISDN equipment will not work with the telephone system Check the polarity of the connectors on the MDF to Figure 4-13 on page 73.

  • Page 87: Specifications

    Section Specifications Electrical Specifications AC Input to Power Supply 220-240VAC 50 Hz Power Consumption 206/208: 20VA (Maximum) 10VA (Typical) 212: 26VA Maximum 10VA Typical 3VA Idle Power Supply Fuse Rating 125 mA, 250V External Music Port (MOH) 600 Ω , 0 dBm / 775mV Contact Rating (Door Latch) 1A, 24V AC/DC Ringing Current...

  • Page 88: Dialling Specifications

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l Dialling Specifications DTMF Dialling Frequency Deviation Less than +/- 1.5% Rise time 3 ms.

  • Page 89: Power Up Default Settings

    S e c t i o n S p e c i f i c a t i o n s Service Tone Freq. Cadence Specification Description Hold Tone – Exchange 425Hz Line Ring Back – Exchange 425Hz line Answer Tone DISA Calls 1600Hz (brief tone only) Power up default settings...

  • Page 90: Glossary

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l 7. Glossary 0+2 / 1+2 / 2+2 expansion cards COLP The 0+2 expansion card refers to a card Connected line presentation.
  • Page 91 G l o s s a r y Recall Key telephone system. A system which uses See flash. its own system telephones, often with extra functions. This unit is a hybrid telephone system, capable of supporting both ordinary Real time clock. This is the clock inside the SLT and Terminal phones.

  • Page 92: Index

    I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l 8. Index 0+2, 1+2, 2+2 expansion cards....72 analogue CLI detector card....74 accounts .........
  • Page 93 I n d e x emergency number group call barring ........38 extensions ......46, 54 environmental specifications ....83 hold exclusive ........15 exchange line music .........52 connector locations ......66 music source installation ....75 dial tone detection ......46 non-exclusive........15 disabling line 1......52 diverting ........46 holding calls ........
  • Page 94 I n s t a l l a t i o n & P r o g r a m m i n g M a n u a l serial port connections ......74 numbers........52 signalling ring groups........54 connector locations......66 music on hold ........
  • Page 95 I n d e x...
  • Page 96 Distributed in Australia by: Distributed in New Zealand Granville: (02) 9897 7722 Rowville: (03) 9755 6922 Edwardstown: (08) 8375 Auckland: (649) 525 8007 Alexandria: (02) 9698 9698 Coburg: (03) 9383 2066 9900 Wellington: (644) 939 9355 Chatswood: (02) 8467 1467 Christchurch: (643) 374 Bowen Hills: (07) 3252 5512 Balcatta: (08) 9240 4420...

This manual is also suitable for:

Home officeUnifone 206Unifone 208Unifone 212

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