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Registration
Be sure to register your LightViper product, either by filling in the enclosed Registration Card or by completing the on-line registration form
at our Web site:
http://lightviper.com/register.aspx
If you do so, FiberPlex can contact you with any update information. As enhancements and upgrades are developed, you will be contacted at
the registration address. Please read this manual - if you call for technical support, we'll assume that you have.
Please address any inquiries to your dealer or directly to FiberPlex at:
FiberPlex Inc.
10840-412 Guilford Rd.
Annapolis Junction, MD 20701
301.604.0100 Fax: 301.604.0773
sales@fiberplex.com
Limited Lifetime Warranty (US Domestic Only)
FiberPlex products are warranted against defects in material and workmanship for their lifetime. This warranty covers the original purchaser
only and is not transferable. The lifetime of a product is defined as the period during which the product is manufactured, or can be repaired.
FiberPlex will, at its discretion, repair or replace a defective product.
FiberPlex warrants that its software and firmware, designed by FiberPlex for use with an instrument will execute its programming
instructions when properly installed on that instrument. FiberPlex does not warrant that the operation of the instrument, the software, or
the firmware will be uninterrupted or error free. FiberPlex's products are not authorized for use as critical components in life support devices
or systems without the express written approval of the president of FiberPlex, Inc.
This warranty does not cover damage from acts of God, accident, abuse, neglect, contamination, unauthorized modification or misuse,
operation outside of the environmental specifications for the product, improper site preparation or maintenance, or abnormal conditions of
handling. This would include over-voltage failures, and conditions outside of the products specified ratings, problems with buyer-supplied
software or interfacing, or normal wear and tear of mechanical components.
To return a defective product, please contact our Sales Department for a Return Materials Authorization number (RMA), by calling 301-604-
0100, or email: Sales@fiberplex.com Failure to properly package and protect the product during shipping may void this warranty. The RMA
number must be written on the outside of the carton. We cannot accept delivery of any equipment that is sent to us without an RMA
number. The Buyer shall prepay shipping charges to FiberPlex, and FiberPlex shall pay the return shipping charges.
The remedies provided herein are the buyer's sole and exclusive remedies. FiberPlex shall not be liable for any direct, indirect, special,
incidental, or consequential damages.
Service
The LightViper equipment contains no user-serviceable components: refer to qualified service personnel for repair or upgrade. Your warranty
will be voided if you tamper with the internal components. If you have any questions with regard to the above, please contact FiberPlex.
In the event your LightViper equipment needs to be upgraded or repaired, it is necessary to contact FiberPlex prior to shipping, and a Return
Materials Authorization (RMA) number will be assigned. This number will serve as a reference for you and helps facilitate and expedite the
return process. FiberPlex requires that shipments be pre-paid and insured —unless otherwise authorized in advance.
IMPORTANT:
ANY SHIPMENT THAT IS NOT PRE-PAID OR IS SENT WITHOUT AN RMA NUMBER WILL NOT BE ACCEPTED.
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