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The
Installation
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Summary of Contents for Optimum Digital Cable Box

  • Page 1 Installation Guide.
  • Page 2: Table Of Contents

    Table of Contents Equipment..............3 Installation...............4 How to activate your service...........5 Helpful hints..............7 Internet/Phone Installation...............8 How to activate all three services or internet and phone services only..10 Helpful Hints..............11 General Terms & Conditions of Service .....12...
  • Page 3: Equipment

    Cable Boxes/Modems: a. If you have a Scientific Atlanta digital cable box. Locate the serial number found on the back of the digital cable box starting with the letters SAB and write it on an (SA) Digital Cable Box envelope. Remove the SmartCard currently inserted in the front of your digital cable box, place it in the envelope and...
  • Page 4 • set picture format (Samsung only) The default picture format setting on the Samsung HD digital cable box is 480i, the best SD setting. In order to get the best display for your HDTV, press the settings button on your remote twice to get the full settings menu. Use the arrow keys and highlight HD Settings and press SEL, then highlight Display Resolution and press SEL.
  • Page 5: Helpful Hints

    If you experience a “Postage stamp” image or Grey/Black bars on the left and right of the HDTV screen: letters will display on the LED screen on the front of your digital cable box. This can take up to 3 minutes.
  • Page 6: Installation

    Connect the other end of the Ethernet cable to the Ethernet port on the back of your computer. Disconnect either the digital cable box, or the modem from the main cable line. Leave the main cable line connected to the wall outlet.
  • Page 7: How To Activate All Three Services Or Internet And Phone Services Only

    Reset your modem/home network. Note: If you open your web browser and do not see the on-screen instructions, type in “play.optimum.net” to launch the installation steps. Unplug the power cord from your modem (and router if using one). If installing internet service for the first time, you will need to create an Optimum ID, a unique username that Plug the modem back in and wait until it has fully restarted.
  • Page 8 Subscriber’s premises to install, inspect, maintain and/or repair the Equipment and, upon the termination of Service, to Optimum service as set forth at www.optimum.net, such as Optimum TV, Optimum Online and Optimum Voice, as such may be updated remove the same from the premises.
  • Page 9 (UL 681 or similar) or (iii) fire alarm systems (UL 864 or similar). If you have any such systems, you must maintain an alternative connection. Optimum Voice customers E-911 notification: In the event of a power outage, and provided you do not have a battery backup on your modem, you will not have E-911 service.

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