Troubleshooting
Please consult this table if you encounter a problem with the SY-AF500.
Problem
Possible Cause
The air fryer
The appliance is not plugged in
does not work
You have not set the timer
The ingredients
The amount of ingredients in the
fried with the
basket is too big
airfryer are not
done
The set temperature is too low
The preparation time is too short
Certain types of ingredients need to be
The ingredients
shaken halfway through the
are fried
preparation time
unevenly in the
airfryer
You used a type of snacks meant to be
Fried snacks are
prepared in a traditional deep fryer
not crispy when
they come out
of the airfryer
I cannot slide
There are too many ingredients in the
the pan into the
basket
appliance
The basket is not placed in the pan
properly
correctly
The handle of the baking tray is
obstructing the pan
White smoke
The ingredients in the basket are very
comes out of the
greasy
appliance
The pan still contains grease residue
from the previous use
Solution
Put the mains plug in an earthed wall
socket.
Turn the timer knob to the required
preparation time to switch on the
appliance
Put smaller batched of ingredients in
the basket. Smaller batches are fried
more evenly.
Turn the temperature control knob to
the required temperature setting.
(See section "settings")
Turn the temperature control knob to
the required temperature setting.
(See section "settings")
Ingredients that lie on top of across
each other (e.g. fries) need to be
shaken halfway through the
preparation time. See section
"settings"
Use oven snacks or lightly brush some
oil onto the snacks for a crispier
result
Do not fill the basket beyond the
MAX indication
Push the basket down into the pan
until you hear a click sound
Push the handle to a horizontal
position so that it does not stick out
on the top of the basket
When you fry greasy ingredients in
the airfryer, a large amount of oil will
leak into the pan. The oil then
produces white smoke and the pan
might heat up more than the usual.
This does not affect the appliance or
the end result.
White smoke is caused by grease
heating up in the pan. Make sure you
clean the unit properly after each
use.
Need help?
Do you have a question about the SY-AF500 and is the answer not in the manual?