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NCR WorldMark 4300 Product Manual

NCR WorldMark 4300 Product Manual

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WorldMark 4300 Server
Management
Product Manual
Release 2.0
BD20-1398-B000
12/97

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Summary of Contents for NCR WorldMark 4300

  • Page 1 WorldMark 4300 Server Management Product Manual Release 2.0 BD20-1398-B000 12/97...
  • Page 2 NCR, therefore, reserves the right to change specifications without prior notice. All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for information that is applicable and current.

  • Page 3: Table Of Contents

    Available Attributes............................2-20 Updating the Firmware ............................2-21 SMB Security Administration Group........................2-23 Available Attributes............................2-23 SMB Status Group..............................2-24 Available Attributes............................2-24 Events Group ................................2-25 Available Events..............................2-25 Configuring Events ..............................2-28 How You Are Notified ............................2-28 Configuring Alerts .............................2-28 WorldMark 4300 Server Management Product Manual...
  • Page 4 Contents Event Actions..............................2-30 Configuring Event Actions ............................2-32 Working With Event Actions........................... 2-35 Testing Configured Event Actions........................2-35 Deleting Action Events ............................. 2-35 Chapter 3 Service Overview..................................3-1 Precaution ................................3-1 Replacing the SMB..............................3-2 Tools Needed..............................3-2 Power Subsystem..............................3-2 Removing the Board ............................
  • Page 5 Out-of-band Console Test Checklist........................B-19 Hardware Configuration ...........................B-19 System Configuration ............................B-19 Arbiter Configuration ............................B-19 Modem Configuration ............................B-19 LANDesk UNIX Server Troubleshooting .......................B-21 LANDesk Server Operations ..........................B-21 LANDesk Server Problem Diagnosis .......................B-22 LANDesk Problem Documentation ........................B-28 WorldMark 4300 Server Management Product Manual...
  • Page 6 Contents Table of Contents...

  • Page 7: Preface

    NCR Global Support Center personnel. Releases Covered in This Book This book covers the NCR WorldMark 4300 family of servers running NCR UNIX SVR4 MP- RAS, Release 3.01.01 or later and the appropriate patches or Windows NT® 3.51 or later.

  • Page 8: Notational Conventions

    • Numbered lists denote specific order; lists with bullets do not denote any order. Related Documentation For more information on the NCR WorldMark 4300 family of servers, consult the following: Model 4300 Deskside • WorldMark 4300 Deskside Installation Roadmap (BST0-2142-5400) •...
  • Page 9 AMIDiag User’s Guide (BST0-2141-1300) • AMIDiag Supplement (OctaSCALE) (B003-0151-A000) • WorldMark 4300 Deskside Service Guide (BST0-2139-5500) For more information on the Intel LANDesk Server Manager software, consult the NCR Server Manager, Release 5, User Guide (BST0-2141-1100). WorldMark 4300 Server Management Product Manual...
  • Page 10 Preface viii Preface...

  • Page 11: Overview

    Chapter 1 Overview About the Server Management Board The Server Management Board (SMB) is a circuit board used to monitor and control an NCR WorldMark 4300 server. It can be installed in both the rack-mount server and the deskside server.

  • Page 12: Components

    The SMB has the following components: • Flash circuitry used to reprogram the SMB firmware. • Interface circuitry to the NCR WorldMark 4300’s I C control buses and RS232 communications port. • Either an internal modem or an RS232 connector to be used with an external modem.

  • Page 13: Monitored/Controlled Attributes

    In addition to the monitoring and controlling of the NCR WorldMark 4300 server, the user can monitor and control the SMB itself. Most attributes can be monitored or controlled in-band; however, there are limited attributes that can be monitored or controlled while out-of-band.
  • Page 14 Monitored/Controlled Attributes Overview...

  • Page 15: User Interface

    The middle panel displays the attributes of the current selection in the left panel. • The right panel is a general purpose display area. For example, it displays graphs when a graphable attribute is selected. Figure 2-1. Main Screen WorldMark 4300 Server Management Product Manual...

  • Page 16: Information Groups

    Overview Information Groups Regardless of whether the operation is in-band or out-of-band, the following seven information groups are available for viewing: • Server Configuration • Server Administration • Server Status • SMB Configuration • SMB Administration • SMB Security Administration •...
  • Page 17 Obtain a new value for the attribute Edit Change the value of the attribute (Only attributes whose icon contains a pen can be edited.) View Display the current value of the attribute Description Obtain a description of the attribute WorldMark 4300 Server Management Product Manual...

  • Page 18: In-Band Connection

    In-band Connection In-band Connection An in-band connection is made by selecting the appropriate network, selecting the target host within the network, and then selecting the Server Management Board Proxy icon. Figure 2-2. In-band Connection User Interface...

  • Page 19: Out-Of-Band Connection

    Figure 2-3. Dial-Up Window Figure 2-4. Out-of-band Connection Note: Before you can use the out-of-band connection, the modem attached to the console must be configured. WorldMark 4300 Server Management Product Manual...

  • Page 20: Configuring The Modem For An Out-Of-Band Connection

    Out-of-band Connection Configuring the Modem for an Out-of-Band Connection To begin the configuration process, highlight “SMB Modem Transport” in the left pane then select Configure from the menubar. The Configure Communications dialog box, as shown in Figure 2-5, is displayed. Figure 2-5.
  • Page 21 Configure Modem dialog box, as shown in Figure 2-6, is displayed. Figure 2-6. Configure Modem Dialog Box Enter the appropriate information and click OK to return to the Configure Communication dialog box. Click the RESET MODEM button to complete the configuration process. WorldMark 4300 Server Management Product Manual...
  • Page 22 Out-of-band Connection Figure 2-7 shows the screen used to install or remove modem devices on Windows NT 4.0 systems. Figure 2-7. Control Panel User Interface...

  • Page 23: Server Configuration Group

    Server Configuration Group Server Configuration Group The Server Configuration group contains attributes related to the configuration of the server itself. Figure 2-8. Server Configuration Group WorldMark 4300 Server Management Product Manual...

  • Page 24: Available Attributes

    Server Configuration Group Available Attributes The following attributes are available on the Server Configuration group: Attribute Description Operating System Name of the OS (In-band only) OS Version Version number of the OS (In-band only) Server Name Server’s network name or phone book name Serial Number Serial number of the server chassis Model Number...

  • Page 25: Server Administration Group

    Server Administration Group Server Administration Group The Server Administration group is used to request a specific operation be performed by the server. Figure 2-9. Server Administration Group WorldMark 4300 Server Management Product Manual 2-11...

  • Page 26: Available Attributes

    Server Administration Group Available Attributes The following attributes are available on the Server Administration group: Attribute Description Perform Power On Powers on the server. (Out-of-band only) Perform Power Off Requests a shutdown of the OS, if operable, and powers off the server after the OS is shutdown or after the power off delay is reached.
  • Page 27 Server Administration Group Figure 2-10. Sample Pull-down Menu Selecting <Perform Action> displays a pop-up window in which you can confirm that you want to perform the action. Figure 2-11. Sample Pop-up Window WorldMark 4300 Server Management Product Manual 2-13...

  • Page 28: Server Status Group

    Server Status Group Server Status Group The Server Status group contains attributes that provide information regarding the current state of the server. Figure 2-12. Server Status Group 2-14 User Interface...

  • Page 29: Available Attributes

    Current Voltage Current voltage reading from the +12 volt power supply line (+12 Volt Sensor) (In-band only) Current Voltage Current voltage reading from the -12 volt power supply line (-12 Volt Sensor) (In-band only) WorldMark 4300 Server Management Product Manual 2-15...

  • Page 30: Setting Thresholds

    Server Status Group Setting Thresholds Thresholds for the temperature and voltage values can be set as follows: 1. Double-click on the attribute value on the middle panel to display a graph, as shown in Figure 2-13, in the third panel. Figure 2-13.
  • Page 31 High Alarm Threshold of 13.0, an alert is generated. That alert may be notification by pager, Internet e-mail, broadcast message, message box, or by program execution. See the section titled “Configuring Events” for detailed information on configuring events and alert actions. WorldMark 4300 Server Management Product Manual 2-17...

  • Page 32: Smb Configuration Group

    SMB Configuration Group SMB Configuration Group The SMB Configuration group contains attributes related to the configuration of the SMB, such as SMB versions, dial-in for out-of-band connection, dial-out for SMB alerts. Figure 2-15. SMB Configuration Group Available Attributes The following attributes are available on the SMB Configuration group: Attribute Description Firmware Version Number...
  • Page 33 (Primary, Secondary, Number of 2-second pauses to allow the paging service to answer, Tertiary) Pager Pause if applicable Period (Primary, Secondary, Password used by paging service to establish identity, if applicable Tertiary) Paging Password WorldMark 4300 Server Management Product Manual 2-19...

  • Page 34: Smb Administration Group

    SMB Administration Group SMB Administration Group The SMB Administration group is used to request a specific operation be performed by the SMB. Figure 2-16. SMB Administration Group Available Attributes The following attributes are available on the SMB Administration group: Attribute Description Perform Modem Reset Resets the modem.

  • Page 35: Updating The Firmware

    4. When the firmware flash is complete, select “SMB Configuration” to verify that the firmware version number is correct. 5. Check the “Modem Init String” attribute to see if it contains the characters &F WorldMark 4300 Server Management Product Manual 2-21...
  • Page 36 SMB Administration Group If so, continue as follows: a. Select “Modem Init String” and click the right mouse button. b. Select EDIT. c. Delete the characters in the Edit DMI String dialog box and click OK. &F Out-of-band Update To flash the firmware out-of-band, proceed as follows: 1.

  • Page 37: Smb Security Administration Group

    User Password Enabled User password is enabled by setting this value to “Enable(d)” and disabled by setting it to “Disable(d)”. Support Password Password used by NCR Remote Support analysts to access the SMB out-of-band. (Displayed as asterisks) Support Password Enabled Support password is enabled by setting this value to “Enable(d)”...

  • Page 38: Smb Status Group

    SMB Status Group SMB Status Group The SMB Status group contains the attributes that provide information regarding the current state of the SMB itself. Figure 2-18. SMB Status Group Available Attributes The following attributes are available on the SMB Status group: Attribute Description SMB State...

  • Page 39: Events Group

    Note: Events are only available via the in-band interface. Figure 2-19. Events Group Available Events The following events appear in the Events group: Note: Events 1-16 appear on both Windows NT and UNIX servers; events 17-26 appear on UNIX servers only. WorldMark 4300 Server Management Product Manual 2-25...
  • Page 40 Events Group Table 2-1. SMB Events Event Description SMB Status Change Reports a change in the status of the SMB. Event A warning state indicates that the SMB detected an error condition. An SMB Reset may clear the problem. A critical state indicates the SMB detected a critical or non-recoverable condition.
  • Page 41 Reports a change in the chassis security status. Event This indicates that the cabinet may have been opened. Memory Array Error Reports that a single-bit memory error has been Event detected in the specified physical memory array. WorldMark 4300 Server Management Product Manual 2-27...

  • Page 42: Configuring Events

    Internet e-mail, program execution, broadcast messages, and displaying a message box. Events are also logged to the Diagnostic Partition and the SMB Event Log or the UNIX System log. Refer to the applicable WorldMark 4300 User Guide or Server Software Guide for additional information about the Diagnostic Partition.
  • Page 43 Note: Broadcast is supported on Windows NT only. Click OK to display the Tool Configuration dialog boxes. 8. Configure the event action. Refer to the section titled “Configuring Event Actions” for details on configuration of event actions. WorldMark 4300 Server Management Product Manual 2-29...

  • Page 44: Event Actions

    Configuring Events Event Actions For event actions that generate messages, such as Message Box, Broadcast, Pager, and Internet e- mail, the message can include any text you add and information from the event that generated the message, including: • Host name •...
  • Page 45 If you don’t have access to an SMTP Internet mail server at your site, this alert action won’t work. Program Execution The Program Execution alert action runs a program on the computer you configure the alert action from. WorldMark 4300 Server Management Product Manual 2-31...

  • Page 46: Configuring Event Actions

    Configuring Event Actions Configuring Event Actions The following table shows the procedures for configuring the various event actions from the Manage Alerts dialog box. If you want to Do this Configure a Message Box Select the parameter. alert action Click CONFIGURE. Select the Message Box alert action and click OK.
  • Page 47 Type any message text you need in the Message box and move available parameters you want from the Parameters list to the Message box. Enter a configuration name. • The configuration name appears in the Manage Alerts dialog beside this action. Click FINISH. WorldMark 4300 Server Management Product Manual 2-33...
  • Page 48 Configuring Event Actions If you want to Do this Configure a Program Select the parameter you want to configure alert actions Execution alert action for. Click CONFIGURE. Select the Program Execution alert action and click OK. Enter a full path and command line. Click BROWSE (...) if necessary.

  • Page 49: Working With Event Actions

    2. Click DELETE. When events occur, they are also logged to the Diagnostic Partition and the SMB Event log or the UNIX System log. Refer to the applicable WorldMark 4300 User Guide for additional information about the Diagnostic Partition. WorldMark 4300 Server Management Product Manual...
  • Page 50 Working With Event Actions 2-36 User Interface...

  • Page 51: Service

    SMB, or replace a modem. This process should be done only by a qualified technician. Precaution An electrostatic discharge (ESD) can damage disk drives, add-in boards, and other components. Always wear an antistatic wrist strap attached to the chassis ground when handling components. WorldMark 4300 Server Management Product Manual...

  • Page 52: Replacing The Smb

    The SMB may be mounted in either the rack-mount or the deskside version of the NCR WorldMark 4300 server. Figure 3-1 depicts the rear view of the deskside power rack showing the placement of the SMB in the upper right corner.
  • Page 53 R ib bo n C a ble P h on e C ab le C o m m In M LA N L ine C om m O u t L E D s (S ervic e\S ta tu s) WorldMark 4300 Server Management Product Manual...

  • Page 54: Removing The Board

    Replacing the SMB Removing the Board To remove the SMB, proceed as follows: 1. Remove the cables from the following connectors: – Comm In (DB9) and – Line (Internal Modem), or – Comm Out (DB9) (External Modem). 2. Loosen the jack screw located at the bottom center of the SMB. 3.

  • Page 55: Replacing The Internal Modem

    Replacing the Internal Modem Replacing the Internal Modem On occasion, it may be necessary to replace the internal modem. Before installing a new modem, contact your NCR representative to ensure the modem has been certified to operate correctly with the SMB. Tools Needed The following tools are needed to remove the internal modem: •...

  • Page 56: Using An External Modem

    Using an External Modem Using an External Modem You may connect an external modem rather than an internal modem; however, the presence of an internal modem disables the Comm Out port, making an external modem inoperative. To connect an external modem, proceed as follows: 1.

  • Page 57: Appendix A

    The decimal event codes are displayed via the Server Management Board Proxy agent and the SMB Modem Transport, as well as on any pager calls initiated by the SMB. The hexidecimal codes are displayed by the DMI Browser agent. WorldMark 4300 Server Management Product Manual...
  • Page 58 Chassis-Specific Single Byte Events Chassis-Specific Single Byte Events These event codes are those represented in the Chassis Event Log. Event Message Event Code Event Code Description (Decimal) (Hexidecimal) PWR_SUPP_INSERTED Power supply inserted PWR_SUPP_REMOVED Power supply removed PWR_SUPP_FAULT_DET Power supply fault detected PWR_SUPP_FAULT_CLR Power supply fault cleared SYSTEM_VOL_OK...
  • Page 59 0139 flash task timeout SMB_FW_CODE_CHECKSUM 0157 SMB FW Code checksum error SMB_FW_OUT_MEM_ERR 0158 Out of memory pool error I2C_BCL_FREE_BLK_ERR 0159 I2C BCL free memory block error SIO_BCL_FREE_BLK_ERR 015A RS232/MLAN BCL free memory block error WorldMark 4300 Server Management Product Manual...

  • Page 60: Smb Hardware Events

    SMB Hardware Events SMB Hardware Events These event codes are among those represented in the SMB Event Log. Event Message Event Event Code Description Code (Hexidecimal) (Decimal) HOST_NO_DTR 0196 Host's DTR is not asserted HANGUP_FAIL 0197 Modem hangs up failed BAD_MODEM_CMD 0198 Bad modem command...

  • Page 61: Smb Post Events

    Memory page WR/RD error RAM_TEST_ERR 01EF RAM test error CHAN_A_BUS_TEST_ERR 01F0 Channel A bus test error CHAN_A_LB_TEST_ERR 01F1 Channel A loopback test error CHAN_B_BUS_TEST_ERR 01F2 Channel B bus test error CHAN_B_LB_TEST_ERR 01F3 Channel B loopback test error WorldMark 4300 Server Management Product Manual...

  • Page 62: Chassis Events

    Chassis Events Chassis Events Event Message Event Code Event Code Description (Decimal) (Hexidecimal) PROC_1_FAIL 01F4 Processor 1 failed PROC_2_FAIL 01F5 Processor 2 failed PROC_3_FAIL 01F6 Processor 3 failed PROC_4_FAIL 01F7 Processor 4 failed PROC_5_FAIL 01F8 Processor 5 failed PROC_6_FAIL 01F9 Processor 6 failed PROC_7_FAIL 01FA...
  • Page 63 Chassis fan 6 failed CHASS_FAN_7_FAIL 0326 Chassis fan 7 failed CHASS_FAN_8_FAIL 0327 Chassis fan 8 failed CHASS_FAN_9_FAIL 0328 Chassis fan 9 failed CHASS_FAN_10_FAIL 0329 Chassis fan 10 failed CHASS_FAN_11_FAIL 032A Chassis fan 11 failed WorldMark 4300 Server Management Product Manual...
  • Page 64 Chassis Events Event Message Event Code Event Code Description (Decimal) (Hexidecimal) CHASS_FAN_12_FAIL 032B Chassis fan 12 failed THERMAL_CRITICAL 0334 Chassis temperature critical THERMAL_WARNING 0335 Chassis temperature warning UNKNOWN_CRITICAL 0336 Unknown critical CHASSIS_CRITICAL 0337 Chassis critical CHASSIS_WARNING 0338 Chassis warning CHASSIS_UNKNOWN 0339 Chassis unknown PWR_STATE_NORMAL...
  • Page 65 Chassis powered off CHASS_HB_LOSS 036B Agent heartbeat lost NODE_SMB_AGENT_DOWN 036C Node SMB agent down EVT_DRV_UNLOAD 03B8 SMB driver unloaded EVT_OS_SYS_DUMP 03B9 OS in system dump EVT_OS_KDB 03BA OS in KDB EVT_NODE_OS_DOWN 03BB OS in shutdown WorldMark 4300 Server Management Product Manual...
  • Page 66 Chassis Events A-10 SMB Event Code Tables...

  • Page 67: Troubleshooting

    If you have verified all of the above and the SMB LED is still dark, replace the SMB. SMB LED Remains Amber for More Than 30 Seconds Possible Causes • Failed diagnostics/startup (bad I2C, duart, etc.) WorldMark 4300 Server Management Product Manual...

  • Page 68: Server Modem Does Not Answer

    Diagnostics User Troubleshooting Procedure • Verify that the SMB is plugged in securely. • Via in-band or out-of-band connection, query the SMB Event Log to determine the cause of the failure based on the most recent event code. (Refer to Appendix A for a listing of event codes.) Services Troubleshooting Procedure •...

  • Page 69: Cannot Log In To Smb Out-Of-Band

    DTR control and &C1 must be included for correct Carrier Detect control. Services Troubleshooting Procedure • Enable console logging as described in the section titled “SMB Modem Transport Logging” In-band LANDesk Server Password Does Not Work Possible Causes • Bad/incorrect password WorldMark 4300 Server Management Product Manual...

  • Page 70: Dropped Out-Of-Band Connection

    Diagnostics User Troubleshooting Procedure • Attempt to use one of the other enabled password(s) • Login to the server; remove the bouncer.dat file and restart LANDesk. This will reset the in- band password to “calvin”. Services Troubleshooting Procedure • Same as above Dropped Out-of-band Connection Possible Causes •...

  • Page 71: Smb Firmware Flash Fails

    • Load the control panel applet on the console, select Ports and verify that the default COM port settings are 8 data bits, no parity, 1 stop bit (8N1) WorldMark 4300 Server Management Product Manual...

  • Page 72: Smb Dialing Out - Pager Notification Fails

    To verify the console correctly responds to notifications, dial the console from any terminal program and when connected enter the string “NCR SM: ECODE=000 Modem Ph#000- 0000<cr>“ then hang up. If configured to do so, the console will display a dialog box with the information and the information will be logged in the Systems Application Event log.

  • Page 73: Server Shut Down For Unknown Reason

    Use telnet to login to the server to verify it is running LANDesk server component. For Windows NT server, verify the Intel Server Monitor Service is running and start the service, if needed, via the Control Panel Services applet. For UNIX server, verify the LANDesk WorldMark 4300 Server Management Product Manual...

  • Page 74: Auto-Discovery Never Returns

    Diagnostics process is running using and start LanDesk if needed, using ps -ef | grep ldsm /etc/init.d/ldsm start • For the UNIX ldsm server, if some ldsm processes are running, check the UNIX Server Manager log file, /var/ldsm/log/sm_log_mmddyy, to see if only some of the ldsm agent processes have died.

  • Page 75: Server Icon Grey Or Not Shown Under Landesk Console

    Verify LANDesk server agents are running. See information in “Could Not Auto-discover Server Under LANDesk”. Services Troubleshooting Procedure • See information in “Could Not Auto-discover Server Under LANDesk”. Server Icon Does Not Show SMM Indicator Possible Causes • Server Monitor Module hardware is not installed WorldMark 4300 Server Management Product Manual...

  • Page 76: No Smb Out-Of-Band Transport Shown

    Diagnostics • UNIX servermon package is not installed or running • SMM agent was stop/restarted and the server icon on console needs to be refreshed. • SMM Proxy has failed User Troubleshooting Procedure • Refresh server icon or the transport on the domain, then expand the server •...

  • Page 77: No Smb Icon Shown Under Server

    On UNIX server, verify all ldsm process, particularly Historian, are still running • Stop and restart the ldsm server process, then redisplay the History graph • Check the UNIX Server Manager log for problems with the Historian process WorldMark 4300 Server Management Product Manual B-11...

  • Page 78: Smb Parameters Do Not Display In-Band

    Diagnostics Services Troubleshooting Procedure • Same as above • Examine the UNIX Server Manager Log file, to find the process id for the Historian process which are used to process History graph requests. An example log below shows the log entries of interest, extracted from a typical LANDesk startup log, with process id of interest marked with superscipt numbers.

  • Page 79: Smb Parameters Do Not Display Out-Of-Band

    User Troubleshooting Procedure • Hangup and re-establish connection • Using the in-band interface, reset the SMB Services Troubleshooting Procedure • Enable console logging as described in the section titled “SMB Modem Transport Logging” WorldMark 4300 Server Management Product Manual B-13...

  • Page 80: Smb Events Do Not Occur As Expected

    Diagnostics SMB Events Do Not Occur as Expected Possible Causes • DMI Service Layer is not running • SMB agent has timed out and been deregistered from the DMI Service Layer • SMB Indication Handler error has occurred User Troubleshooting Procedure •...

  • Page 81: Smb Modem Tests (Server

    Tertiary destination. To test the Secondary outbound destination, disable the Primary destination, enable the Secondary destination, and perform an Out-of-Band Test Event. This attribute is found in the SMB Administration group. WorldMark 4300 Server Management Product Manual B-15...
  • Page 82 SMB Modem Tests (Server) If the destination you are testing is a Server Manager console, the SMB Modem Transport must be configured to receive and display out-of-band events. This is accomplished by right-clicking the SMB Modem Transport and selecting Configure > Communications. If the connection is successful, one of the following occurs: •...

  • Page 83: Smb Modem Transport Logging (Console

    8 includes all types of messages. LogWindow Indicates that logging should be displayed into a window. 0 = log window turned off 1 = normal log window 2 = log window always on top WorldMark 4300 Server Management Product Manual B-17...

  • Page 84: Smb Indication Handler Logging (Server

    0x21417:WARNING:Intel Corporation, Baseboard:Temperature Sensor:I/O Slot Area Temperature Sensor:Upper Warning Threshold: 11/04/96 18:39:55:940 17796 660911707 dmiutils.c processSMBindication INFO 0 0x10401:Non-Critical:Physical System Description:NCR|Server Management Board|001 :SMB Status Change:Server Management Board:SMB Watchdog. On Windows NT, SMB Indication Handler logging is enabled and configured by entries in the SMBIH.INI file (located in the Windows NT directory).

  • Page 85: Out-Of-Band Console Test Checklist

    Verify that the system recognizes the modem, as follows: • Verify that the “NCR Remote Service” is not running. On NT, load control panel, click on “Services”, and look for “NCR Remote Service”. This should be disabled, or at least stopped, since it uses the comm port and makes it unavailable for other applications.
  • Page 86 Out-of-band Console Test Checklist • If you are running Windows NT 4.0, load control panel, click on “Modems”, and verify that the modem has been correctly set up on the port. • If you are running Windows NT 3.51, applications control modem initialization; therefore, the arbiter will configure the modem.

  • Page 87: Landesk Unix Server Troubleshooting

    # gives count of ldsm processes running The section “Detecting ldsm Process Death or Failure on UNIX” provides information on the expected number that should be running and how to diagnosis a ldsm process failure. WorldMark 4300 Server Management Product Manual B-21...

  • Page 88: Landesk Server Problem Diagnosis

    There is a separate file for each day. Backup of previous day logs are typically copied by cron to oerror.mm-dd files. The log entry format used is the NCR Error Logging standard error format. The SMM Agent, servermon, also uses this log to log error conditions. This following the typical...

  • Page 89: Alert Messages

    Alert messages which are sent to the LANDesk ALRT agent, are logged into the UNIX User System Log. The format of the entry is the NCR Error Log standard with a Server Manager specific text section appended. The following describes the format of the alert message that is...
  • Page 90 LANDesk UNIX Server Troubleshooting Sep 30 15:24:57 avila unix: SMC[2120]: 660800098|Appl|1|S|I|O|0|0|M|0|0|iSMM|0|0|0|1#SMC ALERT INFO [0]: SMM Access violation Server Manager Error Tags A unique error tag is logged in log files for error and alert log entries: Error Tag Decsription Error E_tag 66mmccchh, the unique error tag;...
  • Page 91 AMSDB for UNIX iap.c ams2 Intel Alert Proxy CreateThread.c Create Thread bouncer.c Security Bouncer cba.c Common Base Agent pds.c Ping Discovery Service nts.c Network Transport Service msgsrv.c Message Service smb_alert.c SMB Alert Proxy WorldMark 4300 Server Management Product Manual B-25...
  • Page 92 LANDesk UNIX Server Troubleshooting Subcomponent ID The following Subcomponent ID are used for the hh portion of the Error Tag to uniquely identify the LANDesk area which is either logging the error or logging the alert. Software Error Log subcomponents ID (hh < 90): SubcompID Constant Name hh ID Subcomponent Description...
  • Page 93 SMDATAROOT location, /var/ldsm. If a reason for ldsm process failure and corrective action cannot be determined, provide the process listing ( ps -ef | grep ldsm ), SM log file, and core files (if any) to development. output WorldMark 4300 Server Management Product Manual B-27...

  • Page 94: Landesk Problem Documentation

    LANDesk Server package VERSION and PSTAMP obtained from pkginfo -l ldsm. UNIX user System Log -- /var/adm/usererr/error.mm-dd servermon and ldsm agent process log error conditions in NCR standard log format. This file may exist in a non-standard location depending on your UNIX system syslog configuration.
  • Page 95 IPC variables SEM* are helpful to identify problems in synchronization. The IPC semid currently used by ldsm is listed in /var/ldsm/shm/sm_semset0. The UNIX system IPC semid can be viewed using command ipcs -s WorldMark 4300 Server Management Product Manual B-29...
  • Page 96 LANDesk UNIX Server Troubleshooting B-30 Troubleshooting...
  • Page 97 2-27 in-band 1-1 temperature probe high warning 2-26 out-of-band 1-1 temperature probe low fatal 2-26 connection mode 2-23 temperature probe low warning 2-26 connection state 2-24 testing of 2-35 WorldMark 4300 Server Management Product Manual Index-1...
  • Page 98 SMB in a rack mount unit 3-3 replacing the SMB 3-1 memory array error event 2-27 security status change event 2-27 modem server administration 2-11 external 1-1 server attributes internal 1-1 controlling 1-3 modem cables 3-5 monitoring 1-3 Index-2 WorldMark 4300 Server Management Product Manual...
  • Page 99 SMB security administration 2-23 SMB serial number 2-18 SMB state 2-24 SMB Status 2-24 SMB status change event 2-26 SMB update aborted event 2-26 SMB update completed event 2-26 SMB update requested event 2-26 WorldMark 4300 Server Management Product Manual Index-3...
  • Page 100 Index Index-4 WorldMark 4300 Server Management Product Manual...

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