e-Monitoring services WVLink User Manual

Fixed cellular terminal

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WVLink

(Wireless Voice Link)

Fixed Cellular Terminal

November 10, 2010

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Page 1 WVLink (Wireless Voice Link) Fixed Cellular Terminal November 10, 2010...
Page 2 What is the WVLink? The WVLink Fixed Cellular Terminal contains the circuitry of a high-end cellular phone, and offers an RJ11 modular phone jack. It generates a dial tone through the RJ11 jack, and provides wire line connectivity to multiple phones.
Page 3: Specifications
WVLink Fixed Cellular Terminal Specifications: • GSM Quad Band 850/900/1800/1900 MHz -(Transmit Power at GSM 850/900 is 2 watts) -(Transmit Power at GSM 1800/1900 is 1 watt) • Compatible with popular supplementary services including Caller ID, Call Waiting, Call Hold, Call Forwarding, and Three-Way Calling •...
Page 4 WVLink Connections 2dBi Antenna - TNC Connector (50 ohms) USB Diagnostic Port (not enabled) Power Switch AC/DC Barrel Port Serial Diagnostic Port (Testing Only) RJ11 Interface for Voice...
Page 5: Retail Box Contents
WVLink Retail Box Contents WVLink Base Battery User Manual Power Supply Antenna User Manual...
Page 6 WVLink Setup Install the SIM Card and Battery Disconnect the power supply. Note: The power supply must be disconnected whenever a SIM Card is installed. Remove the battery compartment cover. Remove the battery. Battery Compartment...
Page 7 WVLink Setup Cont. Install the SIM Card and Battery Line up the SIM card with the arrow on the SIM card holder. Gently insert the SIM card in the slot of the SIM card holder. Close the SIM card holder.
Page 8 WVLink Setup Cont. Install the SIM Card and Battery Install the battery and battery cover. Battery Installation...
Page 9 Setup Cont. WVLink Location and Installation The WVLink comes with a standard spike antenna (TNC). For optimal signal strength, choose a location that is above and as close to windows (or exterior walls) as possible. Cellular signal strength is displayed by the Received Signal Strength Indicator (RSSI) LED on the unit.
Page 10: Led Indicators
WVLink LED Indicators AC Power/Battery Indicator LED Color Activity Description Green Continuous AC Power applied No Battery or Battery Fully Charged Green Slow Flashing AC Power applied Battery Charging Amber Continuous Battery level good AC Power Disconnected Amber Slow Flashing...
Page 11 WVLink LED Indicators Cont. Message Indicator LED Color Activity Description Green Slow Flashing New Voicemail Hook Indicator LED Color Activity Description Green Slow Flashing Incoming call/Call on hold Green Continuous Phone is off hook...
Page 12 WVLink LED Indicators Cont. Service Indicator LED Color Activity Description Green Continuous Full Service Amber Continuous Limited Service Continuous No Service Flashing SIM Error Received Signal Strength Indicator RSSI LED’s Activity Description RSSI 1 Off/Continuous Lowest/Poor to Fair RSSI 2...
Page 13 Attach a Telephone to the WVLink Plug one end of a standard phone cord into a telephone, or existing home phone jack. Connect the other end of the phone cord to the telephone port on the side of the WVLink (marked with a phone icon).
Page 14: Important Dial Tones
Important Dial Tones Service Indicates that phone is ready for use (steady tone) No Service Indicates that there is no service available (slow on/off tone) Roam Indicates service in a roam area (on/off dial tone) Not Registered Indicates inactive or missing SIM card, or need to enter PIN (same as No Service tone)
Page 15: Call Functions
Call Functions Making Calls Pick up the telephone handset (the phone is now “off-hook”). 2. Listen for dial tone. If service is not available, a No-Service tone is produced. Hang-up the phone and try again. If the No-Service tone continues, verify that cellular service is available.
Page 16: In-Call Features
In-Call Features Place a Call on Hold To place a call on hold, press the Flash key on your phone. If your phone does not have a Flash key, press and release the Switch-Hook. When the call is on hold, the Hook Indicator LED will flash and you will hear a dial tone on your phone.
Page 17 In-Call Features Cont. Adjust the Volume level If the volume level on the phone is too high or too low, adjust the levels using the keypad on the telephone. The telephone must be in Tone-Dial (DTMF) mode to adjust the levels. To Increase Volume press: # * 8 # To Decrease Volume press: # * 3 # Note: The default setting allows adjustment of the volume three (3) steps from...
Page 18: User Features
(HINT: Make sure to use a tone-dial (DTMF) type telephone. Pulse dial phones are not supported by the WVLink.) Messages (Voice Mail) The WVLink is capable of receiving voice mail messages. The Message LED will flash once a message is received indicating a voice message waiting.
Page 19 WVLink User Features Cont. Call Forwarding Send all incoming calls to a different number. - To activate: press *74 + phone number + press the Flash key - To deactivate: press *740 + press the Flash key Reset User Factory Default Reset all user programmable options back to the factory defaults.
Page 20: Troubleshooting
• Is the handset on the cradle? If not, place the handset on the cradle and try again. • Is the WVLink making a loud repetitive tone (ROH)? Then either speakerphone or the handset is off hook. Hang-up and try again.
Page 21 (the WVLink Hook LED will show this information). Noise Interference during a call • Make sure that the handset being used is at least 2 feet away from the WVLink unit to prevent noise interference caused by the unit.
Page 22 Services 3246 W. 13 Street Wichita, KS 67203 (800) 648-1784 email@e-MonitoringServices.Com www.e-MonitoringServices.Com...