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Main Resource 2022S series System Reference Manual

Comdial digital telephone system lcd speakerphone
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Comdial Digital Telephone System
System Reference Guide
Applies to Impression LCD speakerphone models 2022S-xx Using the following
software cartridges on a digital telephone system:
I0408
Rev. 18A and Later
I0816
Rev. 18A and Later
I1632
Rev. 18A and Later
S0408 Rev. 18A and Later
S0816 Rev. 18A and Later
S1632 Rev. 18A and Later
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Courtesy of Main Resource, Inc. Visit us at
LCD Speakerphone
www.MainResource.com
for all your Comdial needs.
Page 1 of 34
or call 800 362-6740

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Summary of Contents for Main Resource 2022S series

  • Page 1: Table Of Contents

    • Text Messaging • Programming Your Telephone • Troubleshooting Your Telephone • Quick Reference Guide • Glossary • Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs. Page 1 of 34...

  • Page 2: Using Speakerphone Capability

    Rapidly flashing red – line has recalled from hold at another station Next to a fixed or programmable feature button: Steady red – feature is on Steady off – the feature is off Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 3 L (followed by last number) Line Last No Saved Last Number Saved LIGHT Light (Contrast) MUSIC Background Music Message Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs. Page 3 of 34...

  • Page 4: Program Attendant Features

    10. Dial the next location number 11. Dial “#” to clear, compose messages with two-digit codes and press “*” to save 12. Repeat as needed Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 5 5. Dial “*” and press SPKR to end. 6. When you have finished creating messages, fill in the list on the page below and give a copy to each station user. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 6 Code SPACE “ LCD Messages Programmed Location Code Message Letter Codes Back at System Message Call System Message Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs. Page 6 of 34...
  • Page 7 8. Press SPKR to end 9. Record names on the following pages Station Names Assigned Ext. Name Ext. Name Ext. Name Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs. Page 7 of 34...
  • Page 8 If your system is connect dot a printer, you can command the system to print several different types of reports and to delete all stored SMDA records. To Print: 1. Press ITCM Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 9 16 characters). Press T/C again to leave the name blank 9. Press T/C to save 10. Repeat steps 3-9 to store the next number 11. Press SPKR to end. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 10 LCD. Keep note of the alarms displayed and relate these to the installer of your system. To Display Alarms: Press and hold “*” for five seconds. The following information may be displayed: Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 11 1. Press ITCM and “*#08” 2. Choose the message style a. “1” for DISD (Direct Inward Station Dialing – for callers who bypass attendant) message style Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 12 Example Messages: Day Answer messages • For DCD callers, “Welcome to Main Resource’s sales department. All of our agents are busy. Please stay on the line and an agent will answer your call as soon as possible.” For DISD callers, “Welcome to Main Resource. If you know your party’s extension, please dial it now.

  • Page 13: Answering Calls

    “Thank you for calling Main Resource, good bye.” Direct Inward Station Dialing Direct inward station dialing (DISD) allows an external party to call an intercom station directly, with no assistance from the attendant. The attendant must provide callers with the following information.

  • Page 14: Night Transfer

    If enabled, station monitoring allows you to see the status (idle, ringing or busy) of other stations. A BLF light will flash when a DSS station is ringing. Answer a call at a ringing DSS station by pressing the DSS button. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.

  • Page 15: Making Calls

    Press ITCM to cause the other phone to ring. To cancel the callback, press ITCM and dial “#6”. If the extension you call in voice announce mode is not answered, press ITCM before pressing CAMP. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.

  • Page 16: Call Waiting

    If you installer programs your LCD phone to display call costing, press the COST button to show the cost of the current call. Otherwise, the pressing the TIMER button will show and display the current call duration. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.

  • Page 17: Subdued Off-Hook Voice Announcement (Sohva)

    Dial the first three letters of the name you are looking for. For example, “Main Resource” would be “624”. If there is no matching entry, “No Match” will appear in the display (at this point, press PREV or enter three new digits). When an entry appears, press NEXT to show subsequent names in the list until you find the one you need or press ALL to view the entire list.

  • Page 18: Transferring And Conference Calls

    Screened Transfer To screen and transfer a call: 1. Answer the call 2. Press T/C to place the call on hold Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs. Page 18 of 34...

  • Page 19: Unscreened Transfer

    To retrieve lines from hold back into the conference, 1. Press the line button, 2. Press T/C, 3. Press the line button, 4. Press T/C Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs. Page 19 of 34...

  • Page 20: Other Telephone Features

    Turn Background Music Off: 1. Press OPTIONS 2. Press NEXT 3. Press MUSIC 4. Press OFF 5. Press SPKR to end. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs. Page 20 of 34...
  • Page 21 4. Press PERS for prime line and intercom calls or press ALL for all calls. 5. Press CLEAR to disable call forwarding 6. Press SPKR to end. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 22 To cancel, repeat steps 1-5 above, but press OFF instead of ON in step four. Use wrap-up mode: Press HOLD • Press programmed DND feature button. • To cancel, repeat. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs. Page 22 of 34...
  • Page 23 3. Dial 88 to connect with the paging party. Adjusting Volume Control Your phone’s volume control sets volume for the ringer, speaker, handset, headset and group listening. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 24 TRO code. To Use TRO at a Station: 1. Press ITCM 2. Dial “**6” Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 25 Off – system telephone selected Green – IST device selected but idle Red – IST device busy Flashing Red – IST device ringing. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.

  • Page 26: Text Messaging

    “Call” message, dial the phone number where you can be reached. 4. Press SPKR. To turn the LCD message off, press ITCM and dial “#02”. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.

  • Page 27: Programming Your Telephone

    Before programming, write down the intercom or outside line you will use as well as the phone number, extension number or feature code you are using. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 28 While programming, fill in the identification strips on your phone and fill out the charts provided below for your records. Autodial Numbers Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 29 4. Press button to program 5. Dial extension number 6. Press the next programmable button to store another DSS number 7. Press SPKR to end. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 30 Group Listen – Allows others in the room to hear a conversation over the speaker while you use the handset or headset. The called party can only hear the conversation transmitted through the handset or headset. Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.

  • Page 31: Troubleshooting Your Telephone

    You cannot receive a voice Voice announce block is Dial ITCM then “#2” to announce call activated cancel Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs. Page 31 of 34...

  • Page 32: Quick Reference Guide

    ITCM “#01” Tracker Page Toll Restriction Override ITCM “**6” Voice Announce Block Programmed Button or ITCM “#2” ITCM “*2” Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs. Page 32 of 34...

  • Page 33: Glossary

    ITCM (Intercom) – a number assigned to a station Keypad – Buttons used for dialing - 0 through 9, also “*” and “#” Last number redialing – Automatically dialing the last number dialed Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.
  • Page 34 Voice announce blocking – Blocks voice calls sent to your station’s speaker Zone paging – Paging through only some of the stations or departments on the system Courtesy of Main Resource, Inc. Visit us at www.MainResource.com or call 800 362-6740 for all your Comdial needs.

This manual is also suitable for:

I0408I0816I1632S0408S0816S1632

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