COX Digital Cable Get Started Manual

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Cox Digital Cable

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Page 1 How to get started with Cox Digital Cable...
Page 2 Convenience and Savings Nothing beats the convenience of dealing with just one bill from one company for all of your communication needs. Cox was the first company to bundle cable television, Internet and telephone in one package. Bundling saves you money and makes your life easier.
Page 3: Table Of Contents
Digital Cable Features ................16-20 On DEMAND ....................21 Digital Video Recorder (DVR) ...............22-27 High-Definition Service from Cox ..............27 Connecting Your Cox Digital Cable .............28-29 Connecting Your Cox DVR ..............30-31 Connecting Your Cox HD Cable ............32-34 Digital Cable Installation ...............35-38 Troubleshooting ..................38-39...
Page 4: Cox Services
As the third-largest cable provider in the nation, Cox Communications LLC is noted for its high-capacity, reliable broadband delivery network and superior customer care. For Cox, it’s not about being the biggest; it’s about being the best. Our vision is to be the most trusted provider of communication and entertainment services in America.
Page 5 • Popular calling features like Call Waiting, Caller ID, 3-Way Calling, Voice Mail and much more. • Phone Tools – exclusively from Cox – allows you to control your phone from any Internet-connected computer. Forward your phone, listen to voice mails, see history of incoming and outgoing calls, plus much more.
Page 6: How To Read Your Monthly Statement
Messages are updated monthly. Be sure to read for important information. Please keep this portion of the statement for your records. What’s New From Cox: Special offers, savings, opportunities, events and promotions. Be sure to check the back of the bill each month for additional information.
Page 7 For the most up-to-date and detailed information visit: www.cox.com/Louisiana For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change. Pricing, fees, etc. subject to change.
Page 8: Entertainment Equipment And Home Wiring
Entertainment Equipment and Home Wiring Cox Service Assurance Plan (CSAP) With the Cox Service Assurance Plan, you won’t have to worry about costly repairs. Your coverage includes all home interior wiring to televisions, telephones and high-speed Internet modems. Plus we will diagnose any problems, show you how to get the most out of your equipment, and make sure your Cox services are trouble-free.
Page 9 Without the Cox Service Assurance Plan, you may be charged for a service call related to an issue that is not caused by Cox’s service and/or equipment. The cost of the Service Assurance Plan is $6.99/mo. for video, high-speed Internet and telephone service.
Page 10: Payment Options
Pay online If you’re a residential customer, you can view and pay your bill online at www.cox.com. For your protection, you’ll need your user ID and a password to view your account information. To view a demonstration of our bill pay procedure visit www.cox.com/Louisiana...
Page 11 Storehouse Lane. Right on Storehouse Lane. Service Center is on the left behind the EZ Serve. Visit Cox Communications Digital Store locations to drop off equipment, make a payment or find out more about our services! Some offices also have drive-thru payment windows for your convenience.
Page 12: Easypay Authorization Agreement For Automatic Bill Payment
Please do not pay. Your account will be debited when due. Until you see that message, continue to pay your Cox bill as usual. Cox services not available in all areas. Customer may stop an EasyPay payment by timely notifying his or her financial institution before account is debited or charged.
Page 13: Terms And Conditions
65 days past due, service is disconnected. When to Pay Your Bill Your payment is due by the Due By date indicated on your statement. If Cox does not receive payment for local and long distance Telephone charges by the Due By date, your account will become past due.
Page 14: Welcome To Digital Cable
> on DeMAND Subscriptions Something for every enthusiast. See it all – the Anime Network, WWE 24/7, Howard TV, here!, and the biggest events in sports – with On DEMAND subscriptions from Cox. See page 15 for Digital Cable remote control.
Page 15: Digital Cable Remote Control
Additional cable settings Interactive buttons Recall last channel Move through channels Adjust volume Turn sound on or off View favorite channels Auxiliary channels Enter Picture-in-Picture (PIP) functions For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change.
Page 16: Digital Cable Features
Quick Start Let’s get started! By following the steps below, you’ll become acquainted with the basic operations of the remote control. You’ll be able to control your TV, VCR, DVD, CD and cable television right from your easy chair. You’ll know how to select channels, how to find out what’s on and when, and how to personalize your viewing selections.
Page 17 Favorites Channels and return to the SETUP General Settings menu. 6. Press to return to watching television. You can see what’s playing on other channels SETUP using the buttons. For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change.
Page 18 Surfing SETUP 1. Press the buttons to move through the channels. A 15-second pop-up displays the title, program time, and channel information. SETUP 2. Press the button twice and another pop-up appears and displays the plot, guest stars, and icons indicating special viewing or audio features. 3.
Page 19 SETUP 3. Press SETUP NoTe: If you seek more instructions on operating your digital cable, please visit our SETUP website at www.cox.com/Louisiana or call Customer Service at 504-304-8444. Customize Digital Cable Settings There are many additional benefits and features of your remote that will increase your television enjoyment.
Page 20 General Settings SETUP Press the button twice to get to the General Settings screen. Hot Tip! Highlight any function in General Settings, press the button and a detailed explanation will appear. Timer: Turn Off, VCR New, Wake-Up, All, Rewind New, Sleep SETUP Viewer: Favorites, Power On...
Page 21: On Demand
New shows every week. Premium on DeMAND If you get HBO, Cinemax, Starz or Showtime with Cox Digital Cable, you also get selections of their movies and series On DEMAND, ready whenever you want at no additional charge.
Page 22: Digital Video Recorder (Dvr)
Save up to 80 hours of programming (available DVR space varies). > Set Parental Controls on what can be viewed and recorded. See page 15 for Digital Cable remote control. Did you know? You can record an entire series simply by...
Page 23 Resume playback from rewind, Press fast forward, or slow motion > See an instant replay Press (replays last 8 seconds) > Return to live TV Press For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change.
Page 24 Recording Programs There are several ways to record your favorite programs. Record Live TV > Press > Choose your recording options. > Press To manually stop recording before the scheduled time, press and then follow the SETUP SETUP on-screen choices. SETUP Record a TV Program From the Interactive Program Guide SETUP...
Page 25 – Indicates that a show is expected to be automatically erased soon – Indicates that a show is expected to be automatically erased very soon For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change.
Page 26 Managing Scheduled Recordings Your Scheduled Recording list lets you see which upcoming programs are scheduled to be recorded. It also lets you cancel upcoming recordings. Find Scheduled Recordings > Press > Presss to display the list of programs scheduled to record. SETUP Cancel a Scheduled Recording SETUP...
Page 27: High-Definition Service From Cox
Setting up Picture Formats (for High-Definition TVs) If you have an HD-capable DVR from Cox and an HDTV, you may need to set up the DVR so that it provides video to your HDTV in picture formats that your HDTV supports to provide the optimum picture quality.
Page 28: Connecting Your Cox Digital Cable
Connecting Your Cox Digital Receiver Fast Connect Kit Components one 6-Foot Coaxial Cable Composite Cables Power Cord Remote Control Depending on your equipment and existing connections, you may not need all of these components. Fast Connect Instructions Back of cable receiver When the cable receiver displays a clock on the LED, power on the receiver and enjoy your service.
Page 29 To access the Interactive Program Guide (IPG), press > Press twice and you’ll find the General Settings screen. > See page 15 for Digital Cable remote control. SETUP Cox Digital Cable FAQs SETUP How many days of programs are stored in the Interactive Program Guide? The Interactive Program Guide (IPG) stores up to 7 days of programming - the current day and the next 6 days.
Page 30: Connecting Your Cox Dvr
Connecting Your Cox Digital Video Recorder Fast Connect Kit Components one 6-Foot Coaxial Cable Composite Cables Power Cord Remote Control Depending on your equipment and existing connections, you may not need all of these components. Fast Connect Instructions Back of Digital Video Recorder...
Page 31 Can I watch another channel while a program is being recorded? Yes, the Cox Digital Video Recorder has two tuners, so you can watch one program while recording another. You can even watch a previously recorded program while...
Page 32: Connecting Your Cox Hd Cable
Connecting Your Cox High-Definition Cable Fast Connect Kit Components HD Audio Cable HD Component Cables one 6-Foot Coaxial Cable Power Cord Remote Control Depending on your equipment and existing connections, you may not need all of these components. Fast Connect Instructions Step #1 A.
Page 33 Back of HD Cable Receiver HDMI cable and IEEE 1394 cable are both optional (neither are supported by Cox Tech Support) Back of HD Cable Receiver For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change.
Page 34 4:3 mode and likely not in high-definition. Change your TV format (i.e., stretch, zoom, normal) by pressing the # button on your Cox remote control to fill the screen. Black bars on the top and bottom indicate that the program is a widescreen image.
Page 35: Digital Cable Installation
Digital Cable (In Stereo Sound) Digital Cable Installation With a Digital Cable Receiver in Stereo Stereo TV Cabling* Sound (when available) Audio TO TV AUDIO RF IN RF IN TO VCR DIGITAL PHONE AUDIO DATA OPTICAL CABLE SWITCHED 105-125V TV/VCR...
Page 36 Digital Cable With VCR (In Stereo Sound) Digital Cable Installation With a VCR to Record and Listen in Stereo Sound (when available) Stereo VCR Cabling* Back of cable receiver Audio TO TV AUDIO RF IN RF IN TO VCR DIGITAL...
Page 37 Back of cable receiver NoTe: TV must be set to HD Input. HDMI cable and IEEE 1394 cable are both optional (neither are supported by Cox Tech Support) For the most up-to-date and detailed information visit: www.cox.com/Louisiana Pricing, fees, etc. subject to change.
Page 38: Troubleshooting
Turning on the Digital Cable Receiver and/or Digital Video Recorder When first connected, the digital cable receiver will display “Load”. Do not turn off the box until this process is complete. Once the time appears, turn on your television set and tune it to channel 3 or the correct input.
Page 39 Freeze Frames /Tiling of Pictures • Make sure all cables are properly connected and connections are finger tight. • Ensure that you do not have anything sitting on top of your digital cable receiver. This can temporarily affect picture quality.
Page 40 Some On DEMAND programming may be extra. An HDTV set and a HDTV/DVR box rental required. An HDTV receiver or CableCARD and an HDTV set required. 100% digital picture and sound when using a Cox digital set top receiver. Number of Digital outlets per household may be limited.