1. Manuals
  2. Brands
  3. Solo Manuals
  4. Gateway
  5. 1150
  6. Service manual

Solo 1150 Service Manual

Gateway
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Contents
Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using multi-function buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About the Windows environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Desktop items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Window items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Working with files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
About drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
About folders and files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Copying and moving files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Deleting files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Browsing for files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Searching for files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using the Search utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Working with documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Creating a new document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Saving a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Opening a document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
. . . . . . . . . . . . . . . . . . . . . . . . . . 1
i

Advertisement

Table of Contents

Troubleshooting

loading
Need help?

Need help?

Do you have a question about the 1150 and is the answer not in the manual?

Questions and answers

Summary of Contents for Solo 1150

  • Page 1: Table Of Contents

    Contents 1 Checking Out Your Gateway Solo 1150 ......1 Top ............. . . 2 Front .
  • Page 2 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
  • Page 3 Printing a document ..........51 Shortcuts .
  • Page 4 Conserving battery power ......... 92 Using alternate power sources .
  • Page 5 Cleaning the screen ..........141 Cleaning the mouse .
  • Page 6 A Safety, Regulatory, and Legal Information ..... 181 Index ............. . 191...

  • Page 8: Checking Out Your Gateway Solo 1150

    Checking Out Your Gateway Solo 1150 Tips & Tricks To access the contents of this manual while you are traveling, download the manual from www.gateway.com/support/manlib/.

  • Page 9: Top

    Green – battery is fully charged. Orange – battery is being charged. Red – battery is low. Blinking and red – battery is very low. Blinking and orange – battery is malfunctioning. Checking Out Your Gateway Solo 1150...

  • Page 10: Front

    Front Cover release latch Component Description Cover release latch Open notebook cover by pressing the release latch. Front...

  • Page 11: Right

    Press the eject button to eject the disc tray from the drive. Modem jack Plug a modem into this jack. USB (Universal Serial Bus) Plug a USB device (such as a USB Iomega™ Zip™ port drive) into this port. Checking Out Your Gateway Solo 1150...

  • Page 12: Left

    Left Diskette drive PC Card Diskette drive PC Card eject button eject button slot Component Icon Description PC Card eject button Press the eject button to remove a PC Card from the PC Card slot. For more information, see “Adding PC Cards”...

  • Page 13: Back

    Plug a microphone into this jack. Speaker out or Plug external speakers or headphones into this jack. headphone jack Monitor port Plug the monitor into this port. Power connector Plug the AC power adapter cable into this connector. Checking Out Your Gateway Solo 1150...

  • Page 14: Bottom

    Bottom System Hard identification label drive bay Certificate of Authenticity label Memory bay Battery release latch Battery Component Icon Description Hard drive bay Remove the bay cover to replace the hard drive. Battery release latch Slide to release battery. Battery Insert battery into this bay.

  • Page 15: Identifying Your Model

    Technical support will need this information if you call for assistance. Label information varies by model. Revision code and display type/processor size 00.0X/000XXX X 0.0/XX Gateway model number Gateway serial Gateway number part number Checking Out Your Gateway Solo 1150...

  • Page 16: Accessories

    Accessories Gateway offers accessories that can help you make the most of using your notebook. Batteries and automobile/airplane power adapters If you run your notebook on battery power for extended periods, you may want to buy an additional battery so that you can swap batteries when necessary.
  • Page 17 Checking Out Your Gateway Solo 1150...

  • Page 18: Getting Started

    Getting Started This chapter explains how to: Connect the AC power adapter Start your notebook Turn off your notebook Identify status indicators Use your keyboard Use your touchpad and external mouse...

  • Page 19: Connecting The Ac Adapter

    Connecting the AC adapter You can run your notebook using an AC adapter or the notebook battery. The battery was shipped to you partially charged. You should use the AC adapter right away to fully charge the battery. Important If the battery is not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you expect.
  • Page 20 Connect the AC adapter to your notebook’s power connector. The battery charging indicator light turns on. If the battery charging indicator light does not turn on, disconnect the adapter from your notebook and repeat Step 2. When you finish using your notebook, turn the notebook off and leave the notebook connected to AC power for at least 24 hours.

  • Page 21: Protecting From Power Source Problems

    Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripherals by connecting them to a surge protector, which will absorb voltage surges and prevent them from reaching your computer.

  • Page 22: Starting Your Notebook

    Starting your notebook To start the notebook: Open your notebook by pressing the latch on the front of your notebook to the right and lifting the LCD panel. Press the power button located above the keyboard. Power button The power button is preset to On/Off mode. However, you can also set it to function in Standby/Resume mode.

  • Page 23: Waking Up Your Notebook

    Waking up your notebook Warning Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or the notebook may damaged. When you have not used your computer for several minutes, it will go into a power-saving mode called Standby.

  • Page 24: Status Indicators

    Status indicators Caps Lock Scroll Lock Hard drive Diskette drive CD drive Pad Lock Status indicators...
  • Page 25 This light turns When... on... Caps Lock is turned on. Pad Lock is turned on. Scroll Lock is turned on. The notebook is accessing the diskette drive. The notebook is accessing the hard drive. The notebook is accessing the CD drive. Getting Started...

  • Page 26: Keyboard

    Keyboard Function keys Numeric keypad Function keys Navigation keys Windows Arrow keys Application Windows key Your notebook features a full-size keyboard that has the full functionality of a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Pad Lock keys for the numeric keypad.
  • Page 27 Component Icon Description Function keys Press these green-colored keys to perform actions in programs. For example, pressing F1 may open help. Each program uses different function keys for different purposes. Refer to the program documentation to find out more about the function key actions. Numeric keypad Use these keys to type numbers when Pad Lock is F9 to turn on the numeric keypad.

  • Page 28: Using Function Keys

    Using function keys When you press an F key and a Function key at the same time, the notebook performs an action such as displaying the power status, turning on the Scroll Lock, and adjusting the brightness of the screen Press and hold F while To...
  • Page 29 Press and hold F while To... pressing this Function key... Decrease the volume. Mute the volume. Increase the contrast of the display. Decrease the contrast of the display. Getting Started...

  • Page 30: Using Multi-Function Buttons

    Using multi-function buttons E-mail Help Internet Shortcut Keyboard...
  • Page 31 Button Icon Press to... E-mail Open your e-mail program. Internet Open your Web browser. Help Open online help. Shortcut Open the program you assign to this key. For information on programming the multi-function buttons, see “Programming the multi-function buttons” on page 109. Getting Started...

  • Page 32: Using The Ez Pad Touchpad

    Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad and two buttons. Touchpad Right Left touchpad touchpad button button Using the EZ Pad touchpad...
  • Page 33 When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the EZ-Pad left and right buttons below the touchpad to select objects. To... Do this... Move the pointer Move your finger around on the on the screen.
  • Page 34 To... Do this... Start a program Position the pointer over the or open a file or object. Press the left button folder. below the touchpad twice in rapid succession. This action is called double-clicking. Access a Position the pointer over the shortcut menu or object.
  • Page 35 Getting Started...

  • Page 36: Windows Basics

    Windows Basics Read this chapter to get basic information on how to: Work on the Windows desktop Manage files and folders Work with documents Use shortcuts HelpSpot For more information on using Windows, double-click the HelpSpot icon on your desktop.

  • Page 37: About The Windows Environment

    About the Windows environment After your computer starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks. Your desktop may be different from the example shown below, depending on how your computer is set up.

  • Page 38: Desktop Items

    Desktop items Icons are graphic representations of objects on the desktop that you select and open, such as a drive, folder, file, or program. Buttons are graphic representations of controls that you use to open windows or apply changes. Desktop icons, buttons, and elements Description The My Computer icon provides access to drives and other computer controls.
  • Page 39 Desktop icons, buttons, and elements Description The Start button provides access to programs, files, help for Windows and other programs, and computer tools and utilities. Click the Start button, then open a file or program by clicking (selecting) an item on the menu that opens.

  • Page 40: Window Items

    Window items When you double-click the icon for a drive, folder, files, or program, a window opens on the desktop. This example shows the window, which Local Disk (C:) opens after double-clicking the icon in the My Computer Local Disk (C:) window.
  • Page 41 Every program window looks a little different because each has its own menus, icons, and controls. Most windows include these items: Window item Description The title bar is the horizontal bar at the top of a window that shows the name of the program. Clicking the minimize button reduces the active window to a button on the taskbar.

  • Page 42: Using The Start Menu

    Using the Start menu You can start programs, open files, customize your system, get help, search for files and folders, and more using the menu. Start To open the Start menu: Click the button on the lower left of the Windows desktop. The Start Start menu opens showing you the first level of menu items.

  • Page 43: Working With Files And Folders

    Working with files and folders You can organize your files and programs to suit your preferences much like you would store information in a file cabinet. You can store these files in folders and copy, move, and delete the information just as you would reorganize and throw away information in a file cabinet.
  • Page 44 To see the files and folders on a drive: Double-click the drive icon. If you do not see the contents of a drive after you double-click its icon, click View the entire contents of this drive Working with files and folders...

  • Page 45: About Folders And Files

    About folders and files Folders are much like the folders in a file cabinet. They contain files and other folders. Files are much like paper documents—letters, spreadsheets, and pictures—that you keep on your computer. In fact, all information on a computer is stored in files.

  • Page 46: Copying And Moving Files And Folders

    Copying and moving files and folders The skills you need to copy and move files are copying, cutting, and pasting. When you copy and paste a selection, you place a copy of the file you selected on the Windows clipboard, which stores it. Then, when you decide what folder you want the copy to go in (the destination folder), you paste it there.
  • Page 47 To move a file or folder to another folder: Right-click the file or folder that you want to move. A menu opens on the desktop. Select from the menu. Open the destination folder. With the pointer inside the destination folder, press the right touchpad button.

  • Page 48: Deleting Files And Folders

    Deleting files and folders When you throw away paper files and folders, you take them from the file cabinet and put them in a trash can. Eventually the trash can is emptied. In Windows, you throw away files and folders by first moving them to Windows trash can, the Recycle Bin, where they remain until you decide to empty the bin.
  • Page 49 To empty the Recycle Bin: Caution Emptying the Recycle Bin permanently erases any files or folders in the bin. These files cannot be restored. Double-click the icon on the desktop. The Recycle Bin window Recycle Bin opens. Select , then .

  • Page 50: Browsing For Files And Folders

    Browsing for files and folders A file or folder that you need is rarely right on top of your Windows desktop. It is usually on a drive inside a folder that may be inside yet another folder, and so on. Windows drives, folders, and files are organized in the same way as a real file cabinet in that they may have many levels (usually many more levels than a file cabinet, in fact).

  • Page 51: Searching For Files

    Searching for files If you are looking for a particular file or folder or a set of files or folders that have characteristics in common, but you do not remember where they are stored on your hard drive, you can use the Search utility in Windows Me to search by: Name or part of a name Creation date...

  • Page 52: Using The Search Utility

    Using the Search utility To find files and folders using the Search utility: Click , then select , then . The search dialog Start Search For Files or Folders box opens. If you want to search by file or folder name, type in all or part of the file or folder name in the box in the left Search for files or folders named:...
  • Page 53 Click . When the search is completed, Windows lists the files Search Now and folders whose names contain the text that you searched for. Open a file, folder, or program by double-clicking the name in the list. Using advanced search options Search can find files meeting more criteria than file name.

  • Page 54: Working With Documents

    Working with documents Documents are commonly word processing files, spreadsheet files, or other similar files. The basic methods of creating, saving, opening, and printing a document apply to most of these types of files. The following examples illustrate the concepts for creating, saving, opening, ®...

  • Page 55: Creating A New Document

    Creating a new document HelpSpot For more information on creating a document, double-click the HelpSpot icon on your desktop. To create a new document: Click , then select , then . Microsoft Word Start Programs Microsoft Word starts and a blank document opens. Select , then .

  • Page 56: Saving A Document

    Saving a document After you create a document, you need to save it if you want to use it later. HelpSpot For more information on saving a document, double-click the HelpSpot icon on your desktop. To save a document in Microsoft Word: Select , then .

  • Page 57: Opening A Document

    Opening a document To view, revise, or print an existing document, you need to open it. Open the document in the program it was created in. HelpSpot For more information on opening a document, double-click the HelpSpot icon on your desktop. To open a document in Microsoft Word: Click , then select...

  • Page 58: Printing A Document

    Printing a document To print a document, you must have a printer connected to your computer or have access to a network printer. For more information about installing or using your printer, refer to the printer documentation. HelpSpot For more information on printing a document, double-click the HelpSpot icon on your desktop.

  • Page 59: Shortcuts

    Shortcuts The following table shows a few shortcuts that you can use in Windows and almost all programs that run in Windows. For more information on Windows shortcuts, see your Windows or program documentation. To... Do this... Select the item, then press C + C.

  • Page 60: Using The Internet

    Using the Internet This chapter provides information about the Internet and the World Wide ® Web, and tells you how to set up Gateway.net or America Online Internet services so that you can send and receive e-mail and access other Internet resources.

  • Page 61: Learning About The Internet

    Learning about the Internet The Internet is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are e-mail and the World Wide Web. You can access this network by connecting your computer to a telephone, DSL, or cable line and signing up with an Internet Service Provider (ISP).

  • Page 62: Setting Up An Internet Account

    Setting up an Internet account Before you can view the information on the World Wide Web, you need to set up an Internet account with an Internet Service Provider (ISP). If you have chosen Gateway.net or America Online as an ISP, follow these instructions to set up and connect to your account.

  • Page 63: Accessing Your Internet Account

    Accessing your Internet account HelpSpot For more information on accessing your Internet account, double-click the HelpSpot icon on your desktop. To connect to your Gateway.net or America Online Internet account: Double-click the icon. Connect to Gateway.net America Online Included The Connect dialog box opens. Complete the member name and password information, then click .

  • Page 64: Using The World Wide Web

    Using the World Wide Web The World Wide Web is a multimedia window to the Internet that gives you access to millions of information sources. Information on the Web comes to you on Web pages, which are electronic documents that you view using a Web page display program called a browser. You can use any of the commercially available Web browsers, like Microsoft Internet Explorer, which comes installed on your new computer.

  • Page 65: Connecting To A Web Site

    Connecting to a Web site After you set up an account with an Internet Service Provider (ISP) such as Gateway.net or America Online, you can access the many information sources on the World Wide Web. HelpSpot For more information on connecting to a Web site, double-click the HelpSpot icon on your desktop.

  • Page 66: Downloading Files

    Downloading files Downloading is the process of transferring files from a computer on the Internet to your computer. To protect your computer against viruses, make sure that you scan the files you download. For more information, see “Protecting your computer from viruses”...

  • Page 67: Using E-Mail

    Using e-mail E-mail (electronic mail) lets you send messages to anyone who has an Internet connection and e-mail address. E-mail is usually a free service of your Internet account. The Internet never closes, so you can send e-mail messages at any time.

  • Page 68: Checking Your E-Mail

    Checking your e-mail HelpSpot For more information on checking your e-mail, double-click the HelpSpot icon on your desktop. To check your e-mail using Gateway.net or America Online: Connect to your Gateway.net or America Online account. Click Read Mail - OR - Click Read For more information about managing and organizing your e-mail messages,...
  • Page 69 Using the Internet...

  • Page 70: Using Drives And Multimedia

    Using Drives and Multimedia This chapter contains information on using the multimedia features on your computer, including information on: Using drives Adjusting the volume Using Windows Media Player Recording and playing audio Using MusicMatch...

  • Page 71: Using Drives

    Using Drives This section explains how to use the diskette drive and the CD drive. Using diskettes The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields.

  • Page 72: Using The Cd Drive

    Using the CD drive You can use your computer to enjoy multimedia, such as listening to CDs. To insert a CD: Press the eject button on the CD drive, then pull the disc tray completely open. Place the CD in the tray with the label up, then press down carefully on the disc until it snaps into place.

  • Page 73: Adjusting The Volume

    Adjusting the volume You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. HelpSpot For more information on adjusting volume, double-click the HelpSpot icon on your desktop. To adjust overall volume level: Click the speaker icon on the taskbar, then drag the slider to change the volume or click to select the check box.
  • Page 74 To adjust specific volume levels: Double-click the speaker icon on the taskbar. The Volume Control dialog box opens. If the device you want to adjust does not appear in the Volume Control dialog box, select , select the audio device that you Options Properties want to adjust, then click...

  • Page 75: Playing Audio And Video Files

    Playing audio and video files The Windows Media Player can play several types of audio and video files, including WAV, MIDI, MP3, AU, AVI, and MPEG formats. For more information about the using the Windows Media Player, select Help To play a file using the Windows Media Player: Click , then select , then...

  • Page 76: Listening To Music Cds In Media Player

    Listening to music CDs in Media Player The Windows Media Player turns your computer into a multimedia center. Use the player to listen to Internet radio stations, play and copy your CDs, look for Internet movies, and create lists of all media on your computer. For more information about the using the Windows Media Player, select Help To listen to a CD in the Windows Media Player:...

  • Page 77: Recording And Playing Audio

    Recording and playing audio Use the instructions below to make an audio recording by speaking into the microphone. HelpSpot For more information on recording and playing audio, double-click the HelpSpot icon on your desktop. To make an audio recording: Click , then select , then Start...
  • Page 78 To play an audio recording in Sound Recorder: Open the Sound Recorder. Select , then . The Open dialog box opens. File Open Select the file you want to play back, then click Open Play the file by clicking (play), then stop playing the file by clicking (stop).

  • Page 79: Using Musicmatch

    Using MusicMatch Using the MusicMatch™ program, you can: Play music CDs Build a music library Create MP3 music files from your music CDs and add them to your music library Enter music track information Listen to Internet Radio HelpSpot For more information on using MusicMatch, double-click the HelpSpot icon on your desktop.

  • Page 80: Creating Music Files

    Creating music files Using the MusicMatch program, you can copy the tracks from a music CD to your computer hard drive as MP3 files. Here are some terms that you need to know before you get started: Bit rate is the number of bits required to store one second of music. CD quality is 128 kilobits per second.

  • Page 81: Building A Music Library

    Building a music library Use MusicMatch to build a music library. You can organize your music tracks by categories, find a track quickly by using the sort features, and add information to a song file. You can add music tracks to your music library by: Creating MP3 files –...

  • Page 82: Changing The Music Library Display Settings

    Changing the music library display settings To change the music library display settings: Double-click the icon. MusicMatch Jukebox Select , then . The Settings window opens. Options Settings Click the tab. Music Library Select the categories that you want to display in the columns. Click Using MusicMatch...

  • Page 83: Editing Track Information

    Editing track information If you are connected to the Internet and listening to a music CD, MusicMatch downloads and displays information such as the artist, album, and track titles from a database on the Internet called CD DataBase (CDDB). After you add a CD track as an MP3 file to your music library, you can edit track information.

  • Page 84: Listening To Internet Radio

    Listening to Internet radio Use the Radio feature in MusicMatch to listen to Internet Radio stations. To listen to an Internet radio station: Double-click the icon, then connect to the Internet. MusicMatch Jukebox Click Radio Click the Radio icon. The Radio window opens. Using MusicMatch...

  • Page 85: Using Advanced Features

    Click . A window opens that lists radio stations by Station Selector music format, city, or country. Select a radio station, then click . MusicMatch connects to the station. Play Using advanced features You can also use MusicMatch to create your own music CDs and to download MP3 files to your portable MP3 player.

  • Page 86: Sending And Receiving Faxes

    Sending and Receiving Faxes PhoneTools lets you send and receive faxes using the modem in your computer. After you have created a document using a spreadsheet, word processor, or graphics program, you can send it as a fax. You can also receive faxes on your notebook.

  • Page 87: Setting Up Your Cover Page

    Setting up your cover page Before you send your first fax, you need to set up your user information. Your fax cover sheets and fax headers will contain this information, which is required by law. HelpSpot For more information on setting up a fax cover page, double-click the HelpSpot icon on your desktop.
  • Page 88 Click the tab, then enter your name and fax number in the Identifier text box. This identifier information is required by law. You can enter up to 20 characters in the text box. We suggest using eight characters for your identifier name, followed by 12 characters for your telephone number.

  • Page 89: Sending A Fax

    Sending a fax HelpSpot For more information on sending a fax, double-click the HelpSpot icon on your desktop. To send a fax: Click , then select , then Start Programs PhoneTools PhoneTools PhoneTools opens. Click . The Send Fax Wizard opens. Send Fax Sending and Receiving Faxes...
  • Page 90 Enter the recipient’s name, company (if applicable), and fax number, then click . The next wizard dialog box opens. Next Type the message text in the area. Message Text Select a cover page template from the drop-down list, then click Template .

  • Page 91: Faxing From Programs

    Faxing from programs HelpSpot For more information on sending a fax directly from a program, double-click the HelpSpot icon on your desktop. To fax a document directly from most programs: In the program with the document open, click then select .

  • Page 92: Receiving And Viewing A Fax

    Receiving and viewing a fax HelpSpot For more information on receiving a fax, double-click the HelpSpot icon on your desktop. To receive and view a fax: Click , then select , then Start Programs PhoneTools PhoneTools PhoneTools opens. When PhoneTools is open, it detects incoming faxes and stores them in the In Box.
  • Page 93 Sending and Receiving Faxes...

  • Page 94: Managing Power

    Managing Power While your notebook is running on battery power, you should manage power consumption to get the most use out of the battery. This chapter shows you how to: Check and recharge the battery Change batteries Extend the life of the battery by conserving battery power and using alternate power sources Change power-saving settings...

  • Page 95: Monitoring The Battery Charge

    Monitoring the battery charge Closely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved work. Monitor the battery charge by: Positioning the cursor over the power cord icon or battery icon in the taskbar.

  • Page 96: Recharging The Battery

    Follow this procedure to change your notebook battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the Gateway Solo 1150 Li-Ion battery. Discard used batteries according to the manufacturer’s instructions. The battery used in this device may present a fire or chemical burn hazard if mishandled.
  • Page 97 Remove the screw from the battery release latch. Slide the battery release latch to release the battery. Managing Power...
  • Page 98 Hold the latch forward and lift the battery straight out from the notebook. Slide the recharged battery into the bay and snap it into place Replace the screw. Open the notebook and press the power button. Changing batteries...

  • Page 99: Extending Battery Life

    Extending battery life Conserving battery power While using the battery to power your notebook, conserve power by: Dimming the display as low as is comfortable. Removing PC Cards when you do not need them. Many PC Cards use a small amount of power while inserted, even if they are not being used. Modifying the Power Management settings for maximum power savings.

  • Page 100: Changing Power Modes

    Changing power modes You can use the following power modes to lengthen the life of your notebook’s battery: Standby - while your notebook is on standby, it switches to a low power state where devices, such as the LCD screen and drives, turn off. Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off.

  • Page 101: Changing Automatic Power Settings

    Changing automatic power settings You can change the function of the power button, Standby key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Control Panel by selecting power schemes, setting power alarms, adjusting advanced power settings, and enabling Hibernate mode.
  • Page 102 Double-click the icon. The Power Options Properties dialog Power Options box opens. Select a power scheme from the list. Power Schemes - OR - Set the timers for , and System stand by Turn off monitor Turn off hard disks then save your custom power scheme by clicking and typing in Save As...
  • Page 103 To change the alarm options: Click , then select , then . The Control Panel Start Settings Control Panel window opens. If you do not see the icon, click Power Options view all Control Panel options Double-click the icon. The Power Options Properties dialog Power Options box opens.
  • Page 104 To change advanced power management settings: Click , then select , then . The Control Panel Start Settings Control Panel window opens. If you do not see the icon, click Power Options view all Control Panel options Double-click the icon. The Power Options Properties dialog Power Options box opens.
  • Page 105 To use Hibernate mode: Click , then select , then . The Control Panel Start Settings Control Panel window opens. If you do not see the icon, click Power Options view all Control Panel options Double-click the icon. The Power Options Properties dialog Power Options box opens.

  • Page 106: Customizing Your Computer

    Customizing Your Computer This chapter provides information about customizing your computer by changing settings in Windows and adding new hardware devices. You can: Change screen and display settings Change the background and screen saver Program the multi-function buttons on the keyboard Install peripheral devices...

  • Page 107: Adjusting The Screen And Desktop Settings

    Adjusting the screen and desktop settings Adjusting the color depth and screen area are two of the most basic display settings you may need to change. You can also adjust settings such as the screen background and screen saver. Adjusting the color depth Color depth is the number of colors your LCD display.
  • Page 108 Click the tab. Settings Select a setting from the list. For most purposes, the color depth Colors should be 16-bit High Color. If you want to save your changes, click . Windows tells you it will apply your changes when you click again.

  • Page 109: Adjusting The Screen Area

    Adjusting the screen area You can change the screen area to a size you prefer. For example, you can increase the screen area to fit more icons on your desktop, or you can decrease the screen area to make reading and identifying objects on the display easier. The larger the screen area, the smaller the individual items, such as icons and menu bars, appear.

  • Page 110: Applying A Color Scheme

    If you want to save your changes, click . Windows tells you it will apply your changes when you click again. Click Applying a color scheme A color scheme is a set of colors that you can apply to your Windows environment.
  • Page 111 Click the tab. If you want to apply one of Windows’ color Appearance schemes, go to Step 6. If you want to create a new scheme, select various items from the Item list and change their settings. Click , type a name for the new scheme, and then click Save As Select a color scheme from the list.

  • Page 112: Changing The Desktop Background

    Changing the desktop background The Windows desktop background can be changed to either a picture or HTML document. Windows provides several background pictures. You can also use pictures or HTML documents that you have created or retrieved from other sources. Important If Active Desktop is turned on and you have chosen to display Web content, the standard desktop background will...
  • Page 113 Click the tab. Background Select a background picture from the Select a background picture or HTML list. document as Wallpaper - OR - Select a background picture from another location by clicking Browse If you want the picture you chose to cover the entire screen, select Tile from the list.

  • Page 114: Selecting A Screen Saver

    Selecting a screen saver You can use a screen saver to keep others from viewing your screen while you are away from your computer. Windows supplies a variety of screen savers that you can choose from, and many more are available from the Internet and as commercial products.
  • Page 115 Click the tab. Screen Saver Select a screen saver from the list. Windows previews the Screen Saver screen saver. If you want to customize the screen saver, click and then make Settings your changes If the button is not available, you cannot Settings customize the screen saver you selected.

  • Page 116: Programming The Multi-Function Buttons

    Programming the multi-function buttons The Multi-function Keyboard Utility lets you change the actions of some of the multi-function buttons. For a description of the buttons, see “Using multi-function buttons” on page 23. HelpSpot For more information on programming the multi-function buttons, double-click the HelpSpot icon on your desktop.

  • Page 117: About Installing A Printer, Scanner, Or Other Peripheral Device

    About installing a printer, scanner, or other peripheral device Your computer has two Universal Serial Bus (USB) connectors for connecting peripheral devices, such as printers, scanners, and digital cameras, to your computer. USB ports are plug-and-play, which means that you usually can use a USB device by just plugging it into the USB connector.

  • Page 118: Travel Tips

    Travel Tips These tips can make traveling with your notebook more convenient and trouble-free. This chapter provides information on: Using the modem Transferring files Protecting your notebook from loss and theft Managing your notebook’s power efficiently Tips & Tricks To access the contents of this manual while you are traveling, download the manual from www.gateway.com/support/manlib/.

  • Page 119: Modem

    Modem Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters or an acoustic handset coupler. Take a telephone line protector. Take a telephone line tester to check for unsafe lines, especially if you are traveling internationally.
  • Page 120 Whoever sits next to you or behind you can see your notebook display. Avoid working with confidential files until you can be sure of privacy. Use a startup password to restrict access to your notebook. To create a startup password: Restart your notebook.

  • Page 121: Power

    Power To get the best performance from your notebook, avoid using the battery whenever possible, monitor the battery charge, and use the most efficient power management settings. For information on conserving battery power, see “Conserving battery power” on page 92. For information on using alternate power sources, see “Using alternate power sources”...

  • Page 122: Upgrading Your Notebook

    Upgrading Your Notebook This chapter provides information about adding hardware devices to your notebook. Topics include: Adding PC Cards Replacing memory Replacing the hard drive...

  • Page 123: Adding Pc Cards

    Adding PC Cards The PC Card slot (also known as the PCMCIA card slot) is located on the left side of your notebook. These PC Cards can be used in your notebook: PC Card (16-bit) CardBus (32-bit) Zoom Video PC Card You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping.
  • Page 124 To remove a PC Card: Release the eject button by pressing the PC Card eject button once. Eject the PC Card by pressing the eject button again. Adding PC Cards...

  • Page 125: Preventing Static Electricity Discharge

    Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Caution ESD can permanently damage electrostatic discharge sensitive components in the computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.

  • Page 126: Installing Memory

    Installing memory Your portable computer uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any available slot. Use only PC100 memory modules for upgrading your memory. To add or replace memory modules: Follow the instructions under “Preventing static electricity discharge”...
  • Page 127 Remove the memory bay cover. If you are removing a module, gently press outward on both clips at either end of the memory module until the module tilts upward. Upgrading Your Notebook...
  • Page 128 Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and slide it into the empty memory slot. Important Use only PC100 (100 MHz) memory modules. Gently push the module down until it clicks in place. Replace the memory bay cover, insert the battery or connect the power adapter, and turn on your notebook.

  • Page 129: Replacing The Hard Drive

    Replacing the hard drive If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive. To replace the hard drive: Follow the instructions under “Preventing static electricity discharge” on page 118 for important precautions. Shut down the notebook, then disconnect the power and modem cables.
  • Page 130 Slide the hard drive kit out and lift it up. Place the new hard drive kit into the notebook case. Replace the screw to secure the hard drive to the notebook. Reinstall the battery, then connect the power. Replacing the hard drive...
  • Page 131 Upgrading Your Notebook...

  • Page 132: Maintaining Your Computer

    Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Caring for your computer Here are ways to extend the life of your system: Be careful not to bump or drop your computer, and do not put any objects on top of it.
  • Page 133 Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms. Set up a regular maintenance schedule according to the table below to keep your computer running at its best. Maintenance task Immediately Monthly When needed See... after purchase Create an emergency diskette page 127...

  • Page 134: Creating An Emergency Startup Diskette

    Creating an emergency startup diskette An emergency startup diskette is a diskette that contains critical information that you need to start your computer if Windows fails to start. You should create a startup diskette as soon as you get your computer. HelpSpot For more information on creating an emergency startup diskette, double-click the HelpSpot icon on your desktop.
  • Page 135 Place a new, labeled diskette into the diskette drive. Click . Windows copies files to the emergency startup diskette. When Windows finishes copying files, remove the diskette from the diskette drive. You should write-protect the diskette, which will prevent the diskette from being erased or infected by viruses, by sliding the tab that is at the top of the diskette to the up position.

  • Page 136: Protecting Your Computer From Viruses

    Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time, because they are activated on a certain date.
  • Page 137 To remove a virus: Find and remove the virus immediately using Norton AntiVirus. Turn off your computer and leave it off for at least 30 seconds. Turn on the computer and rescan for the virus. You should periodically update your Norton AntiVirus program to protect against the latest viruses.

  • Page 138: Managing Hard Drive Space

    Managing hard drive space Windows provides several utilities you can use to manage your hard drive space and keep your hard drive running efficiently. Checking hard drive space In Windows, you can see a chart of the available hard drive space. HelpSpot For more information on checking hard drive space, double-click the HelpSpot icon on your desktop.

  • Page 139: Using Disk Cleanup

    Using Disk Cleanup Delete unneeded files such as temporary Windows files to free hard drive space. HelpSpot For more information on using Disk Cleanup, double-click the HelpSpot icon on your desktop. To use Windows Disk Cleanup program: Double-click the icon. The My Computer window opens. My Computer Right-click the hard drive that you want to delete files from, then select .

  • Page 140: Scanning The Hard Drive For Errors

    Scanning the hard drive for errors The ScanDisk program examines the hard drive for surface errors and file and folder problems. ScanDisk corrects these problems so that Windows and other programs run efficiently. If you use your computer several hours every day, you probably want to run ScanDisk once a week.
  • Page 141 Click . The ScanDisk dialog box opens. Check Now Select the options to use, then click . For Help, press . ScanDisk Start checks the drive for errors. This process may take several minutes. Correct any problems that are found by following the on-screen instructions.

  • Page 142: Defragmenting The Hard Drive

    Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for the computer to use a file, Windows must search for the pieces of the file and put them back together.
  • Page 143 Click the tab. Tools Click Defragment Now If Disk Defragmenter does not start automatically, click Start Defragment Disk Defragmenter shows its progress on the screen. When finished, Disk Defragmenter asks if you want to quit the program. If you want to defragment another drive, click then follow the on-screen instructions.

  • Page 144: Backing Up Files

    Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files. You should back up your files regularly to diskettes or a writable CD, if you have a CD-R or CD-RW drive.

  • Page 145: Using Maintenance Wizard

    Using Maintenance Wizard The Maintenance Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and ScanDisk and deleting unnecessary files. HelpSpot For more information on using the Maintenance Wizard, double-click the HelpSpot icon on your desktop. To start the Maintenance Wizard: Click , then select , then...

  • Page 146: Recalibrating The Battery

    Recalibrating the battery If your notebook unexpectedly goes into Standby mode while you are using it but the battery charge is not low, you may need to recalibrate your battery. You should also recalibrate the battery once a year to maintain the accuracy of the battery gauge.

  • Page 147: Cleaning Your Computer

    Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your system performing at its best. You may want to gather these items and put together a computer cleaning kit: A soft cloth An aerosol can of air that has a narrow, straw-like extension Isopropyl alcohol Cotton swabs A CD drive cleaning kit...

  • Page 148: Cleaning The Keyboard

    Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint trapped under the keys. The easiest way to do this is to blow dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer and turn the unit upside down.
  • Page 149 Remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Replace the mouse ball and lock the retaining ring into place. Maintaining Your Computer...

  • Page 150: Restoring Software

    Troubleshooting. For more information, see “Troubleshooting” on page 149. If the options above do not correct the problem, you can use the Solo 1150 Recovery CD: Disc 1 to reinstall Windows Me. Find out more about the reinstallation options, see “Reinstalling Windows Me” on page 147.

  • Page 151: Reinstalling Device Drivers Or Programs

    Reinstalling device drivers or programs Device drivers are programs that control devices such as monitors, CD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.

  • Page 152: Reinstalling Device Drivers

    For more information on reinstalling device drivers, double-click the HelpSpot icon on your desktop. To reinstall Windows Me device drivers: Place the Solo 1150 Software Backup CD into your CD drive. The System Restoration program starts. Go to Step 5. - OR - If the program does not start automatically, go to Step 2.

  • Page 153: Reinstalling Programs

    Reinstalling programs Some of the programs that came installed on your system are included on the Solo 1150 Software Backup CD. Other programs need to be installed from the additional backup CDs that came with your computer. HelpSpot For more information on reinstalling programs, double-click the HelpSpot icon on your desktop.

  • Page 154: Reinstalling Windows Me

    Reinstalling Windows Me The Solo 1150 Recovery CD: Disc 1 steps you through reinstalling Windows Me. It automatically reinstalls the hardware device drivers and some software. The remaining software is installed using the CDs that came with your computer. HelpSpot For more information on reinstalling Windows, double-click the HelpSpot icon on your desktop.
  • Page 155 Restoring Software...

  • Page 156: Troubleshooting

    Troubleshooting This chapter provides some solutions to common computer problems. Use the information to troubleshoot and correct typical hardware and software issues. If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 169 for more information about how to get help. Safety guidelines While troubleshooting your computer, follow these safety guidelines: Never remove any bay cover while your computer is turned on.

  • Page 157: First Steps

    First steps If you have problems with your computer, try these things first: Make sure the power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power. If you use a power strip or surge protector, make sure it is turned on. If a peripheral device does not work, make sure that all connections are secure.

  • Page 158: Troubleshooting

    Troubleshooting CD drive The computer does not recognize a disc or the CD drive The disc may not be properly seated in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so that the retaining clips hold the disc in place.
  • Page 159 To clean a CD: Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Troubleshooting...

  • Page 160: Diskette Drive

    Diskette drive The diskette drive is not recognized Shut down and restart your computer. You receive a “Access Denied” or “Write protect” error message Move the write-protection tab in the upper-right corner of the diskette down (unprotected). The diskette may be full. Delete unnecessary files on the diskette and try again.

  • Page 161: File Management

    File management A file was accidentally deleted To restore files that were deleted in Windows: Double-click the icon. Recycle Bin Right-click the file you want to restore, then select . The file Restore is restored to the place where it was originally deleted from. Important If the Recycle Bin was emptied before you tried to restore a file, the file cannot be...

  • Page 162: Hard Drive

    Hard drive You receive an “Insufficient disk space” error message Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 132. Empty the Recycle Bin by right-clicking the icon and selecting Recycle Bin from the pop-up menu.
  • Page 163 If you have the call waiting feature on your telephone line, make sure it is disabled. Make sure your account with your Internet Service Provider (ISP) is set up properly. Contact your ISP technical support for help. Make sure you do not have a problem with your modem. For information about solving modem problems, see “Modem”...

  • Page 164: Keyboard

    People are sending you e-mail messages, but you haven’t received any mail Click the receive button in your e-mail program. Make sure your account with your Internet Service Provider (ISP) is set up properly. Contact your ISP technical support for help. Keyboard The external keyboard does not work Make sure the keyboard cable is plugged in correctly.

  • Page 165: Memory

    Memory You receive a “Memory error” message Make sure the memory modules are inserted correctly in the memory bay slot. For more information, see “Installing memory” on page 119. Use diagnostic programs to help determine if a memory module is failing. For more information, see “Installing memory”...
  • Page 166 Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. You should not have these devices plugged into the same telephone line as the modem. Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem.
  • Page 167 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. Upload (sending data out from your computer) speeds are limited to 33.6K.
  • Page 168 Click to clear the , and check boxes, then NetBEUI IPX/SPX Compatible click Click the tab, click to clear the check box, Security Log on to network then click Double-click the icon. gateway.your.way Type gwclient in the text box, then click .
  • Page 169 To run modem diagnostics: Close all open programs. Click , then select , then . The Control Panel Start Settings Control Panel opens. If you do not see the icon, click Modems view all control panel options Double-click the icon. The Modems Properties dialog box Modems opens.
  • Page 170 Windows Setup Double-click Communications Click to select the check box, then click twice. Dial-Up Networking The System Settings Change dialog box opens. Click . The computer restarts. If you are asked to insert your Solo 1150 Recovery CD, do so. Troubleshooting...

  • Page 171: Mouse

    To reinstall dial-up networking components: Click , then select , then . The Control Panel Start Settings Control Panel window opens. If you do not see the icon, click Network view all control panel options Double-click the icon. Network is not included in the Network Components list, click TCP/IP then select , then...

  • Page 172: Passwords

    Passwords The computer does not accept your password Make sure that C and P are turned off, then retype the APS LOCK AD LOCK password. You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password.
  • Page 173 The printer is on but will not print Check the cable between the printer and the computer. Make sure it is connected to the proper port. Many printers have an online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online.

  • Page 174: Scandisk

    You receive a “Printer queue is full” error message Make sure the printer is not set to work offline. To make sure the printer is not set to work offline: Click , then select , then Start Settings Printers Double-click the icon for the printer you want to use. Select .

  • Page 175: Sound

    66. Video Important If your Solo 1150 is a DSTN LCD panel, you may notice some minor screen distortions or ghosting with this technology. Use your brightness and contrast Function keys to adjust your screen for best viewing.

  • Page 176: Getting Help

    Getting Help This chapter tells you about additional information resources available to help you use your computer. It includes the following topics: ™ HelpSpot Software support tools Gateway Web site Online help Telephone support Tutoring and training...

  • Page 177: Helpspot

    ™ HelpSpot HelpSpot is an easily accessible collection of Help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start HelpSpot: Click , then select Start...
  • Page 178 You can find help information by clicking a link, performing a search, or browsing the index. To learn about how to work with documents and programs, use your mouse, and other topics, click the link on Getting Started the HelpSpot main page. HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks.
  • Page 179 To play a HelpSpot video: To watch a video in HelpSpot, click on the HelpSpot navigation Videos bar, then click a video title. The video plays. Getting Help...

  • Page 180: Gateway Web Site

    Gateway Web site Gateway provides a variety of information on its Web site to help you use your computer. Visit the Gateway Web site at www.gateway.com for: Technical documentation and product manuals Technical tips and support Hardware drivers A glossary of computer terms Frequently asked questions (FAQs) For more information about connecting to the Internet, see “Learning about the Internet”...
  • Page 181 You can access the following resources through the Gateway Web site or through HelpSpot: Resource Service description Location Gateway This utility automatically finds, downloads, and www.gateway.com/ Update Utility installs the latest drivers for your support/index.shtml Gateway-supplied hardware. Chat with Tech Engage in a live Internet chat session with a www.gateway.com/ Gateway technical support professional to help...
  • Page 182 Resource Service description Location Chat with Get a personalized look at what system is best www.gateway.com eSales Advisor suited for your own individual needs. To use this service, fill out the eSales Advisor -OR- Questionnaire. The eSales Advisor will contact you by phone and discuss the Gateway solution HelpSpot that best fits you needs.

  • Page 183: Online Help

    Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. Most online help information can be accessed by selecting a topic from a menu or Help by clicking a button.

  • Page 184: Telephone Support

    Telephone support You can access the following services through your telephone to get answers to your questions: Resource Service description How to reach Automated Use an automated menu system and your 800-846-2118 (US) troubleshooting telephone keypad to find answers to common 877-709-2945 (Canada) system (ATS) problems.

  • Page 185: Before Calling Gateway Technical Support

    Before calling Gateway technical support If you have a technical problem with your computer, follow these recommendations before contacting Gateway technical support: Make sure that your computer is connected properly to a grounded AC outlet that is supplying power. If you use a power strip, make sure that it is switched on.

  • Page 186: Tutoring And Training

    Tutoring and training Gateway's technical support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied hardware or software, consult the following resources: The printed or online manual that came with your hardware or software.

  • Page 187: Training

    Training Gateway provides the following in-person and computerized training: Resource Service description For more information In-Store Training Our friendly and knowledgeable software www.gateway.com/ at Gateway trainers can teach you how to use the Internet about/country/ Country stores and the most popular software programs, softwaretraining.shtml including Microsoft Word, Excel, and PowerPoint.

  • Page 188: Legal Information

    Safety, Regulatory, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system.
  • Page 189 If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges. Care during use Do not walk on the power cord or allow anything to rest on it.
  • Page 190 (605) 232-2000 Fax: (605) 232-2023 Product: Solo 1150 This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 191 An FCC-compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line.
  • Page 192 Canadian users ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté...
  • Page 193 European users The following information is only applicable to systems labeled with the CE mark European directives This Information Technology Equipment has been tested and found to comply with the following European directives: EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per - EN 55022:1998 Class B - EN 61000-3-2:1995 - EN 61000-3-3:1995...
  • Page 194 Japanese users VCCI statement This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas.
  • Page 195 Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency. New Zealand telecommunication statement (for products fitted with Telepermit-approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has...
  • Page 196 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 197 Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,...
  • Page 198 Index bays battery AC adapter hard drive connecting memory connector damaged defective cable connections AC power AC adapter international adapters headphone accessories microphone safety precautions modem America Online monitor Application key power arrow keys AU file cable lock slot audio troubleshooting adding tracks to your library audio CD...
  • Page 199 desktop address adjusting settings checking for messages buttons sending changing background emergency startup diskette changing color depth EmPower power adapter changing color scheme EZ Pad touchpad changing number of colors icons device drivers fax cover page dialing codes setting up dial-up networking faxes reinstalling...
  • Page 200 searching for hard drive viewing list memory fragmentation PC Cards function key combinations Internet entering Standby mode connecting to opening power status box requirements to access pausing scroll in Windows Internet connection pausing text scrolling in DOS troubleshooting stopping a DOS program Internet Explorer switching between displays Internet radio...
  • Page 201 cleaning the keyboard customizing cleaning the mouse multimedia cleaning the screen playing a file with Windows Media defragmenting Player scheduling with Maintenance playing audio CD Wizard recording audio suggested schedule using Windows Media Player Maintenance Wizard music library maximize button building Media Player changing settings...
  • Page 202 text and graphics printer PC Card installing eject buttons troubleshooting slots printing documents PC Cards programs peripheral devices closing installing opening playing AU file audio CD in Windows Me radio audio CD with MusicMatch listening with MusicMatch audio file AVI file recalibrating the battery Media Player file recharging the battery...
  • Page 203 changing number of colors startup diskette saver static electricity troubleshooting surge protector screen objects system identification label getting information moving selecting taskbar Search utility technical support searching for files and folders automated troubleshooting security while travelling Chat with a Search Assistant serial number Chat with Customer Service setting up fax cover page...
  • Page 204 troubleshooting control audio muting CD drive faxes files waking up your notebook hard drive WAV file Internet connection Web browser keyboard Web page LCD panel Web site memory connecting to modem Gateway mouse window network close button passwords closing power maximize button printer menu bar...

Table of Contents