Warranty - PowerTek 516 Operation & Maintenance Manual

WARRANTY

WARRANTY PROCEDURE (CONTINUED)
4. All parts shall be retained and tagged for a period of 60 days or until credit is issued.
5. The factory my request parts to be returned for examination or analysis. These parts shall be
sent by prepaid freight to PowerTek Inc. Returns sent freight collect, without express,
written permission from PowerTek Inc. shall not be accepted.
6. It is the responsibility of the dealer to review the claim and to comply fully with all
procedures set forth herein. Failure to do so shall result in the denial of the warranty claim.
D. Any warranty payments by PowerTek Inc. will be paid by credit memo to the distributor, dealer.
E. All warranty claims, which are denied, will be returned with a reason for denial.
F. Labor Allowance.
1. The warranty labor rate is $35.00 per hour.
2. The actual time is divided into tenths of an hour. The warranty form should show the time to
the nearest tenth of an hour.
3. Labor credit is based on the actual time required only to make the repair.
G. Items not covered by warranty.
1. Mileage and transportation costs of any kind. All warranty is "Bench Work" only. The
warranty specifically states that any transportation charges in connection with a warranty
repair is the exclusive responsibility of the purchaser.
2. Postage, delivery, telephone calls or similar communications.
3. Normal maintenance or adjustments. This includes set up and service.
4. Battery, engine or engine parts. Warranty on batteries, engines, engine parts or other vender
parts is covered by the component manufacturer's warranty and must be handle by that
component manufacturer's representative.
5. Failure caused by neglect, normal wear, or abuse. PowerTek Inc. depends on its distributor
and dealer network to accurately determine when such conditions occur.
6. Any alteration of the original design of the unit or the use of unauthorized or non-PowerTek
Inc. parts. Any claim submitted containing such unauthorized alteration repairs shall be
rejected.
7. Freight or transportation damage. All such damage is the responsibility of the carrier and any
claim for damages must be made with the carrier.
8. Compound or repeat warranties caused by negligent/improper repair.
9. Any claim for warranty where the date of repair exceeds sixty (60) days from the submission
of the warranty claim.
10. Any claim for warranty on the entire unit.
11. Warranty claims involving oils or fluids of any kind.
12. Any warranty claims for leaking, punctured, blown, flat, or otherwise damaged tires on units
that have been placed in service.
13. Lost time, lost rentals, lost profits, or other economic loss due to warranty work.
Voluntary cooperation with the entire warranty procedure will make the program work better for
both the purchaser and PowerTek Inc.
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