Troubleshooting - POPCORN HOUR A-400 User Manual

16. Troubleshooting

My Popcorn Hour A-400 doesn't start - no red LED on the player.
Please check that the power cord is plugged in and the power-lead is inserted fully into the power
terminal.
Popcorn Hour A-400 stuck on the splash screen.
Unplug the player for a few minutes and then try again. If problem persist, please contact our
technical support team.
If you have a large HDD connected it may take some time before the user interface appears.
Nothing appears on my TV screen after several minutes.
Check all the cable connections and check your TV settings for the correct TV INPUT.
Still nothing but the unit appears fully powered and connected, on the remote press TV Mode + 0
to recover the TV mode setting to Auto.
Can't upgrade the firmware - System prompt error.
Please recycle the power on your Popcorn Hour A-400 and try again.
Check the error code on the WIKI and disconnect the HDD if user apps are causing shutdown
issues.
I have poor performance from wireless streaming.
Wireless connection has lower bandwidth compared to wired plus wireless signal strength is vital
for smooth video streaming. If the problem persists, you may have to increase the signal level
by adding a wireless range extender or bridge and thereby use the Ethernet rather than the USB
connection.
There is no guarantee that wireless will ever be able to stream successfully as it depends on
environmental factors.
Apps Market Connection fails.
Please make sure that you have a valid internet connection. Check DNS servers.
Remove all Apps from My Apps quickly.
To remove all apps installed on your Popcorn Hour A-400. You may want to consider resetting
the player to factory default. This will flash the memory on the device and you have a fresh Apps
market.
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