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Scotty eyesite550 User Manual

Remote video system
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Summary of Contents for Scotty eyesite550

  • Page 1 User Manual...
  • Page 2 SCOTTY assumes no responsibility for its use, and reserves the right to revise the documentation without notice. SCOTTY, the SCOTTY logo are registered trademarks of SCOTTY Group plc. in the UK, and are pending application in other countries. All third party trademarks are acknowledged.

  • Page 3: Important Safety Information

    IMPORTANT SAFETY INFORMATION • Do not dismantle the eyesite 550. There are no user serviceable parts inside. Access to the inside of this unit should only be carried out by approved service personnel. • Keep the eyesite 550 away from water and other liquids (except when cleaning, as directed below).
  • Page 4 Connection to the Power Supply • Never overload power sockets. • In order to remove power from this product, you must disconnect the power plug from the power outlet. In order to safely achieve this action, the product must be installed close to the power outlet and be positioned in such a way that user access to the power plug and socket connection is not restricted.

  • Page 5: Table Of Contents

    eyesite 550 Contents Introduction & Getting Started ..1 About the eyesite 550 remote video system ..2 Getting Started......6 Requirements for the eyesite 550 .
  • Page 6 Connecting Other Equipment ..63 External Connectors ..... . . 64 Connecting a Monitor ..... . 66 Connecting Cameras .

  • Page 7: Introduction & Getting Started

    Introduction & Getting Started CHAPTER 1 This User Manual describes all the features of the eyesite 550 remote video system and is written both for those who are responsible for installing and configuring it and those who use it on a day-to-day basis.

  • Page 8: About The Eyesite 550 Remote Video System

    • Internal web server for configuration, management and monitoring. • Support for the H.323 protocol allowing integration with 3rd party equipment. • Support for the SCOTTY StatIX service allowing easy location when using a dynamic IP address. Video/Audio Sources...
  • Page 9 Introduction & Getting Started Using the enclosed eyesite for Windows software on a laptop or PC you can: • Call into the eyesite 110, 140 or 550 over IP or PSTN phone line connections. • Receive automatic calls from the eyesite 110, 140 or 550. •...
  • Page 10 Unique technology eyesite 550 remote video systems offer a range of unique features that improve the user and administrator experience Pre-Event Recording • Retrieve images before the event was triggered. The eyesite 550 stores these images for you to download. Auto-Dial on Alarm •...
  • Page 11 Reduced infrastructure costs eyesite 550 remote video systems require no dedicated IP video infrastructure when using SCOTTY’s Packet Buddy protocol. The eyesite 550 also supports the H.323 protocol, so can adapt to future infrastructure changes, and interoperate with equipment from other vendors.

  • Page 12: Getting Started

    • 10 or 100 Base-T LAN (Local Area Network) connection • And/or standard analog telephone line • Static IP address or subscription to SCOTTY’s StatIX service. • TV or monitor on which to view the menus and camera images. Unpacking Your shipment should contain the following components: •...
  • Page 13 Introduction & Getting Started Connecting to the Network or Phone Line. To connect the Phone Line cable Connect one end of the PSTN line cable to the RJ-11 socket labeled ‘Phone Line’. Connect the other end into the phone line jack on the wall. To connect the network cable: Connect one end of the network cable into the socket labeled Ethernet at the rear of the eyesite 550.
  • Page 14 Connecting to a TV To connect to a TV or Monitor: Connect the supplied AV phono cable to the connector labeled ‘Video Out’ and to the TV’s Auxiliary Video input. Connect the other branch of the supplied AV phono cable to the connector labeled ‘Audio Out’...

  • Page 15: Using The Remote Control

    Introduction & Getting Started Using the Remote Control The Remote Control contains all the keys you need to set up and control the eyesite 550. To use the remote control, point the LED at the Infra-red sensor on the eyesite 550 and press the key you require.
  • Page 16 Set Up Keys Use the following keys to set up the eyesite 550: • MENU- Displays the Setup Menu. • CLEAR- Deletes everything in a highlighted field within a menu. • ENTER- Saves a selection or entry • EXIT - Cancels a selection or entry and exits out of the current menu to the previous menu.
  • Page 17 Introduction & Getting Started Navigate through the web server in a similar manner to normal menu navigation.
  • Page 18 Remote Monitoring and Configuration The eyesite 550 can also be accessed, monitored, and configured remotely. The steps and recommendations are as follows. To configure remote web server access: Protect the web server by entering a supervisor PIN as described in Chapter 7- Advanced Options, User Options Create a port forwarding rule in the firewall.

  • Page 19: Setting Up The Eyesite 550

    Setting up the eyesite 550 CHAPTER 2 This chapter explains the menu structure. It then explains how to navigate the menus that control the cameras and communications. If you are setting up the eyesite 550 for the first time, you should follow the steps in this chapter and then go on to the next chapter which explains how to make calls.
  • Page 20 Menu Layout All the menus and information screens have the same format as the Setup Menu: • Title Bar: At the top of all menus, indicates the menu you are currently viewing. • Button Bar: At the bottom of all menus, displays information about keys used for navigating through the menus.

  • Page 21: Setting Up The Eyesite 550

    Setting up the eyesite 550 Saving Changes When all changes have been made within a setup menu, press the ENTER button twice. The message: “Saving Changes…” is displayed on your screen. Press the EXIT button. Canceling an action Setup Menu Options All the menus are displayed from the Setup Menu.

  • Page 22: Setting Up The Phone Book

    Setting up the Phone Book You can input up to 50 entries in the Phone Book. Each entry contains the name of the contact, the type of call being placed, IP address, and a security PIN if the called party requires PIN authorization.
  • Page 23 Setting up the eyesite 550 Highlight the Name field using the Up or Down arrow keys. Enter the name of the contact using the number keys on the key pad which are also labeled with letters. The name you enter also appears in your Speed Dial directory •...

  • Page 24: Communications Setup

    H323 Use this menu if a Gatekeeper is present on the network. StatIX Use this menu to register with SCOTTY’s StatIX server- allowing people to locate you when you don’t have a static IP address. Auto Dialer The Auto Dialer feature is for setting the first entry in the speed dial to be dialed automatically when an external alarm connected to the remote video system is activated.

  • Page 25: Telephone Setup (Pstn)

    Enter a key combination using the 0 to 9 number keys, the * key, the # key, or use the green cross key. For example, enter *70. Consult your phone provider or SCOTTY for advice. Dial Prefix Enter the dial prefix using the number keys.

  • Page 26: Network Setup

    Network Setup The IP addresses for your remote video system must be configured using the Network Setup menu. Either this can be set manually (static) or automatically when DHCP (Dynamic Host Control Protocol) is enabled. When DHCP is enabled, the IP Address, Net Mask and Gateway options are greyed out as these parameters are setup automatically.
  • Page 27 Setting up the eyesite 550 Use the number keys, or press the Up or Down arrow keys to select an option in the list. IP Address Mode Options are either Static, DHCP (Dynamic Host Configuration Protocol), or PPPoE (point-to-Point Protocol over Ethernet).
  • Page 28 Max Data Speed Select the Max Data Speed using the Right or Left arrow keys on your key pad. The Max Data Speed feature is for limiting the bandwidth used for incoming calls. This allows you to force all incoming calls to connect at a lower speed in situations where bandwidth is limited.
  • Page 29 Setting up the eyesite 550 Press the MENU button, then press the number 2 key to display the Communications Setup menu. Then Press the number 2 key to access the Network Setup menu. Press the number 5 key to access the UDP Port function. Input the number, and press Enter twice to save and exit.
  • Page 30 Press the MENU button, then press the number 2 key to display the Communications Setup menu, then press the number 3 key to access the H323 Setup menu. Press the number 1 key to access the Network Setup menu.. H.323 ID The H.323 ID is an alphanumeric name.
  • Page 31 Setting up the eyesite 550 GK Addr The Gatekeeper address is an IP address, such as 10.1.200.86 shown above. NAT Addr The NAT address is the public IP address for the eyesite 550, such as 62.173.119.215. A NAT address is only required if making H.323 calls (for example when calling a 3rd party device) and when working through a firewall that is not H.323 aware, such as a home firewall.
  • Page 32 550 registered. To configure StatIX: Go to SCOTTY’s website (http://www.scottygroup.com), and follow the links to subscribe to the StatIX service. The website will allow you to configure a Group ID number unique to your company, and a Group Extension number unique to your remote video system.
  • Page 33 Setting up the eyesite 550 StatIX Mode The StatIX mode determines whether the remote video system connects to the StatIX service. Options are ON and Name The Name field provides a user name for the remote video system, and is convenient for checking which users are registered with the service.
  • Page 34 Auto Dialer The Auto Dialer provides a way to maintain a continuous call from the eyesite 550 to a remote device, or if you wish to use the one of the interface ports to trigger an alarm call. Set the auto dialer to ON if you wish to set up a continuous call. If the call drops the eyesite 550 will automatically redial the first number stored in the phonebook.

  • Page 35: Configuring The Image Options

    Setting up the eyesite 550 Configuring the Image Options The Image Options menu configures various aspects of the video display. To configure the Image Options: Press the MENU button, then press the number 4 key to display the Image Options menu. Use the number keys, or press the Up or Down arrow keys to select an option in the list.

  • Page 36: Configuring The Audio Options

    Resolution Allows you to choose the default video resolution received at the start of each call. Use the Right or Left arrow keys to select HIGH or LOW. Select HIGH for high resolution “CIF” mode (352x288). Select LOW for low resolution “QCIF” mode (176x144). Screen Size Allows you to set the default size of the video viewed on your Use the Right or Left arrow keys to select FULL or MEDIUM.
  • Page 37 Setting up the eyesite 550 Press the number 3 key to select Sequence Audio. If set to ON the audio source follows the active video source when in sequence mode. If set to OFF the audio source defaults to audio input 1 continuously. Press ENTER to save your settings.

  • Page 38: Video Presets

    Video Presets The eyesite 550 provides access to a maximum of nine video presets. A preset is a view setting stored on a PTZ camera (where supported) allowing rapid access to a particular pan, tilt, and zoom setting. Both presets and sequencing are set in the Camera Video Setup menu.
  • Page 39 Setting up the eyesite 550 Press the SEL key again to save the view. Choose a preset number between 1 and 9. The top left of the screen shows the preset view you have chosen (1-9); the top right of the screen shows the source (1-6). Press EXIT to return to the Camera Video Setup menu Default Source: Press the key number 2 to provide access to the default source selection.
  • Page 40 Note: Remote access must be enabled in the Setup menu on the remote eyesite 550 before this feature can be used. You do not need a Supervisor PIN. Setting up Video Sequencing You can automatically sequence through your video sources while in a call if you set sequencing ON in the Camera Video Setup menu.
  • Page 41 Setting up the eyesite 550 Allowing Remote Control of Video Cameras This feature allows others to remotely control your camera, video sources, and sequencer. Remote Access ON enables remote parties to control your system, OFF prevents remote parties from changing the current video setup. From the Setup Menu, press key number 3.

  • Page 42: Alarm Triggers And Powered Outputs

    Alarm Triggers and Powered Outputs The eyesite 550 supports up to six inputs and outputs through the RJ-45 Interface connectors. These inputs and outputs allow the eyesite 550 to respond intelligently to events, enabling less user intervention and a wider range of applications: Example 1.
  • Page 43 Setting up the eyesite 550 An alarm event is detected on a remote site, and the alarm system is activated. An output from the alarm panel is connected top the Zone 1 “sensor in” lines on the eyesite 550. The settings to sense the alarm panel output are: Zone Menu: •...
  • Page 44 How to set up intelligent operation. Autodialer To make the eyesite 550 automatically dial to a central site press the MENU key Enter the Communications Setup menu by pressing 2. Select option 5- Auto Dialer and use the right arrow to select Alarm. Set up alarm triggers: Enter Alarm/Zone setup by pressing Menu, and selecting option 5 Zones.
  • Page 45 Setting up the eyesite 550 Enter the zone configuration option that corresponds to the Interface connector the trigger is attached to (1 - 6). Enter a zone name for the zone by pressing 1 on the remote control. This name should provide a reference to allow an operator at the central monitoring station to understand where the event is occuring.
  • Page 46 Custom allows full control of all parameters. PS-Access For SCOTTY’s access control module. This module breaks out the RJ-45 connection into a convenient form for access control applications and includes an output relay to control a lock, audio preamplifier for a microphone, and audio amplifier for a speaker.
  • Page 47 Setting up the eyesite 550 Input Mode The Input Mode control selects the eyesite 550’s response to a trigger input. Alarm In When the trigger is activated the eyesite 550 dials the number stored in the phonebook and saves the pre-alarm information.
  • Page 48 Output Mode Disabled The output is disabled and presents a high impedance to any connected device. Alarm Out The output follows the input signal, but may be the same or opposite depending on the selected outpout sense. Latched A latched output becomes fixed in the selected output sense following a momentary trigger.
  • Page 49 Setting up the eyesite 550 Connecting a Device to the Interface connection on the eyesite 550 IMPORTANT NOTE: Please read these instructions before attempting to connect any device to the eyesite 550 Interface connector. Alarm Input Connect the alarm input to the sensor wires on the RJ-45 connector labeled “Interface”...

  • Page 50: Audio Inputs

    Powered Output NOTE: Determine the type of powered output according to the following information before attempting any connection to the Interface connector of the eyesite 550. Relay Control Relays requiring less than 150mA and 12 VDC to drive the relay coil. Connect the relay control coil across pins 3 (-) and 4 (+).

  • Page 51: Breakout Module

    Setting up the eyesite 550 Breakout Module This breakout module can be used to provide an easy connectio to a variety of devices such as audio inputs and outputs as well as sensors, relays, lighting, sirens, etc. The module provides screw terminals labeled with the RJ-45 pin designation on the eyesite 550 Interface connector as well as screw mounting holes..

  • Page 52: Pre And Post Event Recording

    Pre and Post Event Recording Pre and Post event recording allows you to see what happened immediately before and after the video transmission commenced. In an alarm situation it assists a viewer in identifying the cause of the alarm. The eyesite 550 stores up to 1 minute of Pre-event still images. You may choose which cameras the pre-event recording is assigned to.
  • Page 53 Setting up the eyesite 550 The following menu appears: Choose the zones that you need to capture by selecting ON or OFF. Choose the JPEG quality you require. Images are compressed as you download them. Choose High, Medium, or Low. Image resolution is always 352 x 288.

  • Page 55: Making A Call

    Making a Call CHAPTER 3 This chapter explains how to make a call. To make a call you can either: • Manually dial a phone number or IP address. • Use the Speed Dial menu. The Speed Dial menu offers you numbers that have been previously entered in the Phone Book.

  • Page 56: Speed Dialing

    of the key pad) or enter a space using the Right arrow key to represent a period in the IP address. If using a gatekeeper, you may use the Name field instead of the Address field to enter the name or alias for the user you wish to call. If the person you are calling requires PIN authorization, in the PIN field use the remote control to enter the PIN.

  • Page 57: Dialed, Received And Missed Calls Lists

    Making a Call Dialed, Received and Missed Calls lists Within Phonebook, there is a register listing Dialed, Received and Missed calls. To access the Dialed Calls List: Press the MENU button on the remote control, then press the number 1, to display the Phonebook.
  • Page 58 Press the number 3 key to display the Received Calls List (below). Use the Right or Left arrow keys to select scroll through the list of Received numbers. The name, address, speed of connection and call duration (or status) are given. The numbers can be saved or dialed as for Dialed calls.

  • Page 59: Receiving A Call

    Receiving a Call CHAPTER 4 This chapter explains how to receive a call. You can receive a call either: • Manually • Using the Auto Answer feature Receiving a Call If your unit is dialed by a remote user and Auto Answer is set to OFF, the following screen is displayed: •...

  • Page 60: Auto Answer

    Auto Answer You can set Auto Answer on your remote video system to automatically answer a call after a specified number of rings. To set Auto Answer: Press the MENU button on the remote control, then press the number 2 key to display the Communications Setup menu.

  • Page 61: Controlling Cameras During A Call

    Controlling Cameras During a Call CHAPTER 5 This chapter explains how to use the following function buttons on your eyesite 550 during a call: • PiP (Picture in Picture) • Privacy • Snapshot • Near • Far • Image These buttons are accessed from the remote control on your eyesite 550:...

  • Page 62: Pip Control Mode (Picture In Picture)

    PiP Control Mode (Picture in Picture) Picture in Picture (PiP) presents a mirrored self-view image, or the image from an external camera source within the video image you are viewing. Press the PiP button to activate Picture in Picture. The Picture in Picture window is displayed with a yellow frame around it.

  • Page 63: Privacy

    Controlling Cameras During a Call As long as it is outlined in yellow, you can control Picture in Picture using the following control keys: Change the size of the Picture in Picture Use the Zoom In/Out buttons. window. Change the location of the Picture in Use the Arrow keys.

  • Page 64: Source (Near & Far)

    Source (NEAR & FAR) The Source function allows you to control the camera on the eyesite 550 both locally and at the far end. You can also control any pan/tilt/zoom cameras connected locally to the remote video system and any pan/tilt/zoom cameras connected at the far end. Note: This function is always active;...
  • Page 65 Controlling Cameras During a Call Use the control keys to make changes at both the near and far end as follows: Zoom the camera In or Out Use the Zoom In/Out buttons. Use to digitally pan and tilt the internal Use the Arrow keys.

  • Page 66: Image

    Image The Image function allows you to: • Change the screen size. • Set high or low resolution. • Change the relationship between frames per second and the image detail. To change the picture options: Press the Image button. A transparent TV icon is displayed and remains on until switched to another mode. Use The Control keys to make changes: Change the image size on your TV or Use the Zoom In/Out...
  • Page 67 Controlling Cameras During a Call Change the resolution of SENT video. Use the Arrow keys. You may need to drop to low resolution during a call if you run out of bandwidth (and the speech becomes distorted). Or during a videoconference, low resolution may be required by the MCU.

  • Page 69: Connecting Other Equipment

    • I/O equipment such as push buttons, buzzers, lamps, locks • Video recorder (VCR or DVR) Warning: Before connecting any equipment that was not supplied with your system, you must ensure that it is compatible. Contact your SCOTTY representative for advice.

  • Page 70: External Connectors

    External Connectors There are a number of external connectors on the back of the eyesite 550 which are detailed below. RS-232 The data port is for data transmission with a variety of peripherals ranging from PTZ cameras, PC to PC data transfer, peripheral control, telemetry data transmission or integration into an OEM application.
  • Page 71 Connecting Other Equipment Interface (1-6) This RJ-45 connection eis used for all in-zone control associated with Video 1. It provides a connectio across a structured wiring system to: Audio sources such as microphones (via appropriate preamplifier) Audio outputs such as speakers (via amplifier) Zone inputs, such as push buttons, door and window open sensors, infra-red sensors, and alarm outputs.

  • Page 72: Connecting A Monitor

    Connecting a Monitor Connecting the eyesite 550 to a Monitor enables you to see the video picture on the TV screen and hear the sound from the Monitor’s loudspeaker. To connect a monitor to the eyesite 550: Connect the yellow video out connector to the video in connector on your monitor using the supplied dual phono leads.

  • Page 73: Setting Camera Video Presets

    Connecting Other Equipment Press the number 6 key on the remote control to access the Data Port Options menu. If the camera is connected to Data Port 1: Press the number 1, or the arrow Up key to highlight the Data Port 1 option. Use the Right or Left arrow keys to select EXT CAM1.
  • Page 74 You can also set presets for remote cameras if you have a supervisor PIN for the remote unit that the camera(s) are connected to. In a similar manner, users of a remote unit can set and/or amend the video presets of your local unit, provided you set up a Supervisor PIN and let them have the number.
  • Page 75 Connecting Other Equipment When you are satisfied with the view for this preset, press the SEL key twice followed by a number key (between 1 and 9) to save your preset. Note: You can use the EXIT key to go back and readjust the video preset if required.
  • Page 76 Setting the Default Preset If you have more than one camera, choose which of these presets is the Default Preset.The Default Preset is the view that is displayed at the beginning of each call. To set the Default Preset: Press the MENU button, then press the number 3 key to display the Camera Video Setup menu.

  • Page 77: Connecting A Video Recorder (Vcr)

    Information about connecting peripheral equipment can be found in Technical Notes on the SCOTTY web site. Refer to the Support section, at http://www.scottygroup.com. Contact your supplier or SCOTTY for more information on compatible or approved equipment that can be used with your remote video system.

  • Page 79: Advanced Options

    Advanced Options CHAPTER 7 This chapter covers options that are changed infrequently: • User IDs and PIN numbers for security. These are set in the User Options menu. • Data options. This enables two auxilary data ports to be configured for sending data.
  • Page 80 Setting up a Supervisor PIN Like the Security PIN for a User ID, the Supervisor PIN allows you to enter a confidential Personal Identification Number. The Supervisor Mode field in the User Options menu allows you to turn the Supervisor PIN ON or OFF. If the PIN mode is ON, the calling party must enter the Supervisor PIN to change the video presets from a remote location during the call, or when using a web browser to remotely configure the eyesite 550.

  • Page 81: Supervisor Pin Mode

    Advanced Options Use the number keys to select an option in the list. Enter your user ID using the number keys on the key pad. Press a number repeatedly to scroll through the letters it represents. When the correct letter is displayed, press the Right arrow key to move to the next space and be able to enter another letter.
  • Page 82 Using the Supervisor PIN Mode During a Call You can change the Far End preset if the following are true: • The unit being called has Supervisor Mode turned ON. • The unit being called has Remote Access turned ON. •...

  • Page 83: Data Ports

    Pan, Tilt, Zoom camera. Additional Information Additional information about using the data ports can be found in Technical Notes on the SCOTTY website, http://www.scottygroup.com. Refer to the “Support” section for the latest information, including: • Using and setting up the Data Ports...
  • Page 84 Use the number keys to select an option in the list. RS232 Use the Right and Left arrow keys to display the correct option for the port: Select EXT CAM1 for an RS-232 connection to an external pan/tilt/zoom camera. Press the ENTER key to make this selection.
  • Page 85 Advanced Options RS-422/485 Use the Right and Left arrow keys to display the correct option for the port: Select EXT CAM1 for an RS-232 connection to an external pan/tilt/zoom camera. Press the ENTER key to make this selection. You will notice a change in the menu options. Press the number 2 key to select Protocol.

  • Page 86: Accessing Pre And Post Event Recordings

    Accessing Pre and Post Event Recordings To access Pre and Post event recordings, eyesite for Wndows Pro version 2.x or above software is required. To access and download the recording Dial into the eyesite 550 by clicking Connect, then selecting the eyesite 550 from the dial list.

  • Page 87: Information And Diagnostics

    • The Ethernet MAC address of your eyesite 550. • The software version on your eyesite 550. You will need to quote the software version if you contact your supplier or SCOTTY. • The serial number of your eyesite 550. You will need to quote the serial number if you contact your supplier or SCOTTY.

  • Page 88: Diagnostic Information

    Diagnostic Information The diagnostics screen shows information about the last call and provides current network statistics. This information may be useful when evaluating call times or network conditions. To display the Last Call Report: Press the MENU button on the remote control, then press the number 9 key to display the Diagnostics menu.
  • Page 89 Information and Diagnostics To display the Modem Diagnostics: Press the MENU button on the remote control, then press the number 9 key to display the Diagnostics menu. Press the number 2 key to access the Modem Diagnostics.. The following fields are displayed: Last TX Rate The modem transmit speed when the call ended.
  • Page 90 From the Diagnostics menu, press the number 2 key to access Network Statistics. The following fields are displayed: Total Packets An accumulated count of all network packets. IP Packets An accumulated count of IP packets. Other Packets An accumulated count of other protocol packets, i.e. IPX, NetBEUI.

  • Page 91: Technical Data

    Technical Data CHAPTER 10 This chapter contains the technical specification and the regulatory and safety information for the eyesite 550. ITU Recommendations Supported ITU-T H.323 v3, Packet Buddy, H.324 Video H.261, H.263 Audio G.711, G.722, G.723, G.728 Control Protocol H.245 Video Resolution 352 x 288 pixels, 20 fps QCIF...
  • Page 92 Audio and Video Outputs Audio Output 1 Line out RCA Phono, 6 Line out RJ-45 Video Output 1 Composite RCA Phono PAL or NTSC Full Duplex Audio Processing Adaptive Sub-band Echo Cancellation Automatic Gain Control External PTZ Camera Control Serial Data RS-232/V2.4 1.2 to 115.2kbps RS-232 9 way D-type Female, DCE RS-422/485...
  • Page 93 Technical Data GUI/ Software Features User ID display Overlay user-defined ID on Picture Downloadable Software Updates Via IP Network, Phone Line or RS- 232 Interface Pre-Alarm capture type 1 JPEG image per second Pre-Alarm capture duration 60 seconds Pre-Alarm Capture Resolution 352 x 288 pixels Post-alarm capture type H.263 video...

  • Page 94: Regulatory Notices

    Power Maximum Power Consumption UL/CSA/EN 60950 Listed AC adapter 100 to 240 VAC 47-63 Hz Physical Dimensions 43mm (1.7”) (1U) H x 483mm (19”) W x 153mm (6.0”) D Weight 2 kg (4.4 lb) Environmental Operating Temperature 0º to 40º C Non-operating Temperature -40º...
  • Page 95 Technical Data USA and Canada The product also complies with the following requirement for the USA: • FCC Part 15 Class A (EMC) • ICES-003 / NMB-003 Class A (EMC) Note: This product is designed for IP usage via the provided Ethernet interface. There is no direct connection capability to xDSL services other than by use of an external modem/adapter.
  • Page 96 Regulatory Safety Statements As required by International and European safety standards IEC and EN 60 950, the various connections to / from the eyesite 550 meet the following safety definitions: Connection Definition Notes Power supply Hazardous Should the power supply plug or plug Voltage associated cable and power supply unit...
  • Page 97 Technical Data Notes: 1. The table on the previous page provides regulatory safety information. It is not intended to explain how to set up and use the product. Before making any connection to the product please ensure that you have read and understood the contents of this User Guide.
  • Page 98 If trouble is experienced with this equipment and for repair or warranty information please contact SCOTTY Customer Services. Refer to the Product Support page at the front of this User Guide. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 99: Troubleshooting

    User Manual. • If your problem is still not resolved, contact SCOTTY Customer Services. Refer to the Product Support page at the front of this User Guide. General Maintenance...

  • Page 100: Troubleshooting Tips

    Troubleshooting Tips Symptom Probable Cause(s) Solution Unit does not No AC power to the If you are using the supplied AC power up: 12VDC Power Adapter, adapter, check the AC power Indicator LED is or no DC Power to the supply for 120VAC or 240VAC off.
  • Page 101 Troubleshooting Symptom Probable Cause(s) Solution After connecting The Remote Access Check the settings in the Camera to a remote menu item has not been Video Setup menu and make sure system, you are set to ON in the Camera Remote Access is ON. unable to control Video Setup menu.

  • Page 103: Supported Networks And Operation

    Supported Networks and Operation CHAPTER 11 This Appendix discusses the typical network configuration that is supported and explains how the eyesite 550 operates on a LAN, over the Internet, and over a regular phone line. This section will touch on many concepts of both Ethernet and IP based networks.

  • Page 104: Internet Connectivity

    Internet Connectivity The eyesite 550 supports a variety of different network topologies, depending on your requirements or installed infrastructure. Setting up the network connection can be complicated. This section helps you to make the best choices and to understand the options available to you. The choice of network topology is determined by three key criteria explained below.
  • Page 105 Supported Networks and Operation Public IP address. IP addresses have three possible methods of entry on the eyesite 550, although two are listed in the flow chart. A public IP address has the format xxx.xxx.xxx.xxx where xxx is a number in the range 0 to 255.
  • Page 106 There are two types of location service. SCOTTY StatIX server (recommended) (example 4) SCOTTY's StatIX server provides a simple, affordable location service. It is available for a low monthly charge and offers a number of useful features over an H.323 gatekeeper.
  • Page 107 Supported Networks and Operation H.323 Gatekeeper (example 3) If you are using 3rd party equipment such as IP telephony systems, or videoconferencing systems, then an H.323 gatekeeper is the only choice of location service. The eyesite 550 provides an H.323 setup menu allowing location through a gatekeeper.
  • Page 108 The default gateway is shown. Now point your web browser at the default gateway address as shown: The status page of your gateway should display. From this page you can see your public IP address. Navigate to the advanced menu for firewall configuration. Finding your public IP address If you cannot find your public address on the status page of your router..
  • Page 109 Supported Networks and Operation Installation Examples Use the flowchart above to determine the best configuration for you and then move on to the application example. IP addresses in the examples are example IP addresses. Substitute these addresses with those provided by your ISP, network administrator or router status page. The menus to access in the eyesite 550 are Communications, Network, StatIX, and H.323 menus, obtained by pressing the Menu button on the eyesite 550.
  • Page 111 Supported Networks and Operation...
  • Page 113 Supported Networks and Operation...
  • Page 115 Supported Networks and Operation...
  • Page 116 Further Assistance For further information see the SCOTTY website HTTP://www.scottygroup.com/ support/downloads and view the Technical Notes.

  • Page 117: Index

    Index External connectors Analog setup Far end control Asymmetrical mode Frame rate Audio options menu Function buttons 24, 54 Auto answer image Auto dialer picture in picture privacy snapshot Bandwidth 78, 79 source Baud rate 26, 28 Gatekeeper Address Call duration Gatekeeper Mode Calls list 17, 66...
  • Page 118 Speed dial menu Speed dialing Name field Start button Near end control StatIX Setup Net Mask 74, 75, 76 Supervisor mode Network configuration 68, 74, 76 Supervisor PIN Network setup using in a call Network statistics screen Switching between video sources Phone book Technical specification entering contacts...

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