Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Summary of Contents for Packet8 SoftalK
- Page 1 S ftalk SoftalK™ User’s Manual (Firmware version 1.5 and later) Revision 1.5...
-
Page 2: Table Of Contents
Window Controls ............. . 24 Controls within Packet8 Softalk™ for Windows ....... 24 Chapter 4: Advanced Calling Features . - Page 3 Packet8 Softalk™ Troubleshooting ........
-
Page 4: Chapter 1: Introduction
CHAPTER 1 Introduction What is Packet8 Softalk™? Packet8 Softalk™ is a software telephone (also known as a “softphone”) with all of the features of traditional business telephones, including hold, transfer, and conferencing. Packet8 Softalk™ also has video calling and messaging capabilities. -
Page 5: How Does Packet8 Softalk™ Work
Voice quality for conversations using VoIP technologies can greatly exceed traditional telephone services. Packet8 Softalk™ uses the Session Initiation Protocol (SIP) for session signaling and the International Telecommunications Union (ITU) codec standards for voice and video... -
Page 6: Chapter 2: Installation
Built-in microphone and speakers USB multimedia headset USB phone Calls made with Packet8 Softalk™ will work without a video camera, but one is necessary to allow other callers to see a caller’s image. Packet8 Softalk™ will work with most USB video cameras. -
Page 7: Installing Packet8 Softalk
Click Finish to complete the installation. Uninstalling Packet8 Softalk™ To uninstall an existing version of Packet8 Softalk™, follow the steps given below: Launch the Windows Control Panel Select Add or Remove Programs Select the appropriate version of Packet8 Softalk™ and click... -
Page 8: Chapter 3: Using Packet8 Softalk
The Packet8 Softalk™ softphone provides an easy-to-use key pad as the main user interface, which allows for quick access to both basic and advanced calling features. Refer to Figure 1 below for an illustration of the Packet8 Softalk™ user interface. Figure: 1 Packet8 Softalk™ User Interface... -
Page 9: Before Making A Call
When the message appears in IMPORTANT the call status screen, then Packet8 Softalk™ is ready to make and receive calls. If You see the Login failed! message , then they failed to login successfully and will not be able to make or receive calls. -
Page 10: Placing A Call
There are several ways to enter a phone number in Packet8 Softalk™. You can click the digits of Packet8 Softalk™’s on screen numeric keypad, or you can enter the numbers/ letters directly from your computer’s alphanumeric keyboard. - Page 11 Contact dialog box appears. Click the in the top left corner and select the phone number to dial. As soon as you release, Softalk will be brought to the front (or will be started) and the call will be placed.
-
Page 12: Encryption
Answering a Call Packet8 Softalk™ must be enabled to answer incoming calls. When you receive a new call, a ring tone will sound over the computer’s configured speaker device. You will hear the softphone ringing from whatever device (e.g. headset/USB phone) If the Softalk is hidden behind another window or minimized, the application will pop into view when the incoming call is received. -
Page 13: Placing A Call On Hold
Figure 1. Click and drag on the slider up or down to increase or decrease the desired volume level. You may also mute the Softalk phone so that the other caller cannot hear you. Click the MUTE button at the bottom-left of the keypad to mute the phone. Toggle the button... -
Page 14: Softalk Menu
Privacy Management - See “The Privacy Management Window” on page 23. Log In - This is where you login to your new Softalk or exisiting account. Help- This menu item takes you to http://www.packet8.net/support/faqs/. About - Shows the version of Softalk Exit- To exit Softalk. -
Page 15: Options
Chapter 3 - Options Options Options are settings and preferences that apply to all accounts. Options - General - Application. Figure: 7 General - Application... - Page 16 Softalk. Typically, leave this setting on. If you have several audio or video devices and you do not like the device that Softalk selects, you can override the selection on the Devices pane. See page 25.
- Page 17 Set up Softalk to bring the softphone to the front automatically when a call comes in. Set up Softalk to display the Call Alert box (below) when a call comes in either always, or only when Softalk is not visible.
- Page 18 Speaker Phone button on the dialpad is pressed. Therefore, unless you will always be using Softalk in speakerphone mode, you must make a selection here. Select the headset in both the Speaker device field and Microphone...
- Page 19 Chapter 3 - Options Use auto gain control Automatically adjusts the microphone volume level so that the other (AGC) party does not hear the distortion that might be caused by too high a microphone input or too low volume (due to too low input level). Typically on.
- Page 20 Speaker volume The volume of the ringer. Camera Camera This field appears only on version of Softalk that include video functionality. Complete this field only if you have disabled zero-touch device configuration. Select the camera model.
- Page 21 Select the type of network connection for your computer. Preserve bandwidth When this feature is on, Softalk stops sending audio when you are not talking. When this feature is off, Softalk always sends audio, which uses more bandwidth but may result in better call quality.
- Page 22 Specify the folder where logs will be saved. Click Apply. Activity on Softalk will be logged to .csv files in the specified folder. A new set of files is started each time you log on. In order not to create large files when logging (which may create computer problems), you must not remain logged on indefinitely when logging.
-
Page 23: Account Settings
Chapter 3 - Account Settings Account Settings Accounts To work with accounts, click at the top of the phone and choose Account Settings. The Account window appears, showing your account setup. Figure: 13 Account Settings Window You can: Resize the columns in this window Remove an account. -
Page 24: Setting Up For Security Outside Of Softalk
Chapter 3 - Account Settings Account Properties - Security Figure: 14 Account Settings - Security Window You can set up Softalk for the type of security (encryption) you want for incoming and outgoing calls. Softalk supports: Signaling encryption using TLS Media encryption using SRTP. -
Page 25: Setting Up For Security Within Softalk
Chapter 3 - Account Settings When a call with no encryption or with only signaling encryption is established, Softalk displays the unencrypted icon ( Setting up for Security within Softalk The options for media encryption are described in the following table. -
Page 26: The Privacy Management Window
The Privacy Management Window The Privacy Management allows you to customize the way in which contacts can reach them. Click at the top of the Softalk phone and choose Privacy Management. The Privacy Management window appears. Figure: 15 Privacy Management Window Adding Phone number Click Add. -
Page 27: The About Window
About. This will show what version of Packet8 Softalk™ is running. Window Controls At the top of the Softalk keypad are the Help, Hide in System Tray, and Exit buttons (see Figure 1). Depending on the version running, the behavior of these buttons may vary as described below: Controls within Packet8 Softalk™... -
Page 28: Chapter 4: Advanced Calling Features
These premium features covered in the following subsections: Call Conferencing Packet8 Softalk™ allows you to establish a conference call that will allow multiple callers to converse at once. Each individual in the conference call can hear and speak to every other participant. -
Page 29: Removing A Caller From The Conference
Conference in [caller’s name] Do Not Disturb Packet8 Softalk™ allows you to use Do Not Disturb mode. When Softalk is set to this mode, all incoming calls will be sent to voicemail or be given a “busy” indication. Do Not Disturb is toggled on/off by clicking the on screen button. -
Page 30: Speakerphone
Chapter 4 - Speakerphone Speakerphone Packet8 Softalk™ can work as a speakerphone as well. If a user normally speaks with a headset, they will require a second sound device—such as sound card or USB device— to use Packet8 Softalk™ as a speakerphone. -
Page 31: Chapter 5: The Wings & Settings Menu
CHAPTER 5 The Wings & Settings Menu As with similar features on cell phones, Packet8 Softalk™ allows you to store a list of contacts in a virtual phone book. Softalk also includes a settings dialog that provides access to a variety of relevant settings. -
Page 32: Managing Contacts
Chapter 5 - The Contact Wing Using Contacts Call a contact To use the person's primary number, double-click or drag the contact to the Call display. To choose the number to use, right-click and choose Call, then click the desired number. E-mail a contact who Right-click and choose Send E-mail. -
Page 33: Adding A Contact
Chapter 5 - The Contact Wing Adding a Contact Figure: 18 Figure 7: Contact Menu - Add Contact Click the Contacts menu and choose Contact. The Contact Properties dialog box appears, see below. Finding a Contact If the contacts list is long, use the field to filter the contacts that are displayed. -
Page 34: Importing Contacts
Click the Contacts menu and choose Import. The Import Contacts wizard starts. As soon as you click Finish on the wizard, the Contacts tab in Softalk is updated to show the imported entries. Note that none of the entries are set up with availability turned on;... - Page 35 Insert a blank row as the first row, then insert the headings that Softalk will use to interpret the meaning of each column. The columns can be in any order. The most popular headings are: –...
-
Page 36: Managing The Lists Of Calls
Chapter 5 - The Contact Wing Calls Tab Figure: 19 Calls Tab - Detached There are three lists that show calls you have made and received: Missed Calls: incoming calls that you missed. Received Calls: incoming calls, both answered and missed. Dialed Calls: outgoing calls, both answered, unanswered and hung up. - Page 37 Chapter 5 - The Contact Wing This call was answered. This call was missed (unanswered). You can select a list and click Calls in order to: Delete all entries from the list. You can right-click on an entry in the Received or Dialed list to: Ban this person.
-
Page 38: The Video Wing
Chapter 5 - The Video Wing The Video Wing To bring up the Packet8 Softalk™ Video wing, click on the black button toward the extreme left edge of the main graphic display. Figure: 21 Video and Contact Wing Open To start video, click the Start Video button at the top of the screen. -
Page 39: Chapter 6: Application Hot Keys
CHAPTER 6 Application Hot Keys Packet8 Softalk™ includes a number of keyboard shortcuts available for many of its functions. A list of these is shown in the table below:. Function Keyboard Shortcut F1 or Ctrl + 1 Select Line 1... - Page 40 Chapter 6 - Application Hot Keys Function Keyboard Shortcut Up/Down Arrows Inc/Dec Speaker Volume Right/Left Arrows Inc/Dec Microphone Volume...
-
Page 41: Packet8 Softalk™ Troubleshooting
Audio Problems This guide assumes that your computer's sound and video system are working normally. There are several factors that may affect sound quality when using Packet8 Softalk™. These include the quality of the network connection, network device quality, and headset model. - Page 42 Appendix A - Audio Problems Audio Sounds Choppy in a Conference Poor conference audio may be caused by upload bandwidth limitations. For example, some sites have 1 Mbps download bandwidth, but only 128 kbps upload bandwidth. Under such conditions, try multiple hosts for the conference. Poor Sound Poor or scratchy sound is a symptom of a problem with network connections, or a faulty network card.
- Page 43 Appendix A - Audio Problems Diagnostic Log Packet8 Softalk™ writes diagnostic information to a log file. You can view this log file by pressing on their keyboard. The log is rather cryptic, but when having difficulties with Packet8 Softalk™, it may become necessary for the user to e-mail the log to their technical support representative.
Need help?
Do you have a question about the SoftalK and is the answer not in the manual?
Questions and answers