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Panasonic BB-HCM331A Installation/Troubleshooting Manual

Network camera
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Installation/Troubleshooting

Network Camera

Outdoor Ready
BB-HCM331A
Model No.
Please read this manual before using and save this manual for future reference.
Panasonic Network Camera Website: http://www.panasonic.com/netcam
for customers in the USA or Puerto Rico

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Summary of Contents for Panasonic BB-HCM331A

  • Page 1: Network Camera

    Installation/Troubleshooting Network Camera Outdoor Ready BB-HCM331A Model No. Please read this manual before using and save this manual for future reference. Panasonic Network Camera Website: http://www.panasonic.com/netcam for customers in the USA or Puerto Rico...
  • Page 2 Installation/Troubleshooting Introduction How to Use This Documentation The camera includes the following 2 manual types. • Installation/Troubleshooting (This manual) Installation/Troubleshooting provides explanations for accessories included with the camera, the initial configuration, and troubleshooting tips. The Installation/Troubleshooting helps you to easily configure the camera. •...
  • Page 3 Installation/Troubleshooting System Requirements for your PC Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly. For IPv4 Connection Item Description Operating Microsoft Windows XP, Microsoft Windows 2000 ® ® ® ® System Microsoft Windows...
  • Page 4 Internet Explorer 6.0 or later (Not included on the Setup CD- ROM) Audio Audio input/output feature (Microphone or speaker) Note See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about network environment. What is IPv6? • IPv6 is short for "Internet Protocol Version 6".

  • Page 5: Table Of Contents

    Installation/Troubleshooting Table of Contents Before Using ..............7 IMPORTANT SAFETY INSTRUCTIONS........7 1.1.1 FCC and Other Information ............... 8 1.1.2 Security Cautions ..................9 1.1.3 User Name and Password Protection............9 Included Accessories ..............10 Camera Feature Locations............11 1.3.1 Front View....................11 1.3.2 Side View....................
  • Page 6 Installation/Troubleshooting SD Memory Recording ..............56 IPv6....................56 IPsec .................... 57 2.10 Miscellaneous ................59...

  • Page 7: Before Using

    Installation/Troubleshooting Before Using 1.1 IMPORTANT SAFETY INSTRUCTIONS When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. Read and understand all instructions. Keep these instructions. Heed all warnings. Follow all instructions.

  • Page 8: Fcc And Other Information

    When you leave the unit unused for a long period of time, disconnect the power cord from the outlet. If you have any problems: Consult an authorized Panasonic Factory Service Center. CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.

  • Page 9: Security Cautions

    • When sending this product to be repaired with a company not related to Panasonic, make back-up copies of files, if necessary, and reset this product to factory default. • When transferring this product to another party, make back-up copies of files, if necessary, and reset this product to factory default.

  • Page 10: Included Accessories

    Installation/Troubleshooting 1.2 Included Accessories The following items are provided with the camera. Additional pieces can be ordered by calling 1-800-332-5368. Main Unit—1 pc. AC Adaptor—1 pc. AC Cord—1 pc. Order No.: PQLV202W Order No.: PSJA1069Z Connector Cover Sunshade—1 pc. Flexible Stand—1 pc. —1 pc.

  • Page 11: Camera Feature Locations

    Installation/Troubleshooting 1.3 Camera Feature Locations 1.3.1 Front View Lens Cover Lens (0.5 m [about 20 inches]—Unlimited) Indicator The indicator color shows camera status. Microphone The microphone picks up audio around the camera. (See page 27 of the Operating Instructions on the Setup CD-ROM) Indicator Display Not on the LAN...

  • Page 12: Side View

    Installation/Troubleshooting 1.3.2 Side View RESTART Button Restarts the camera. (see page 122 of the Operating Instructions on the Setup CD-ROM). SD Memory Card Slot (See page 34) FACTORY DEFAULT RESET Button Resets settings to default (see page 121 of the Operating Instructions on the Setup CD-ROM).

  • Page 13: Rear View

    Installation/Troubleshooting 1.3.4 Rear View Stand MAC Address (see page Mounting Hole 17) and Serial number (S/ N) is indicated on the (See page 40) label. DC IN jack Ethernet (LAN) port ® (See page 15) (See page 14) External I/O Hook for Audio Cables (See page 119 (See page 37)

  • Page 14: Connecting The Camera To Your Router

    Installation/Troubleshooting 1.4 Connecting the Camera to Your Router Connect the camera to your router with an Ethernet cable to set up the camera. Connect the Ethernet cable (customer-provided) to the camera. Ethernet port Ethernet cable To your router Note These instructions assume your PC is already connected to the Internet and your network includes a router.
  • Page 15 The AC cord is used as the main disconnect device, ensure that the socket-outlet is located/installed near the equipment and is easily accessible. • Use only specified Panasonic AC adaptor PQLV202 (Order No. PQLV202W). • If the indicator does not light green, see page 43 and page 44.

  • Page 16: Setting Up The Camera To View On The Lan

    Installation/Troubleshooting 1.5 Setting up the Camera to View on the LAN Setup CD-ROM allows you to easily set up the camera. Notes • To avoid any possible problems, temporarily disable any firewall or antivirus software. • This procedure explains installation of the camera on the same network that your PC is part of.
  • Page 17 Installation/Troubleshooting Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers. Address Camera Port Status Camera Address List window Displays IPv4 or IPv6 information.
  • Page 18 Installation/Troubleshooting Click [Automatic Setup (Local Access Only)]. • For the first time installation or after pressing the FACTORY DEFAULT RESET button, only [Automatic Setup (Local Access Only)] can be selected. To set up the camera with Static or DHCP settings, after performing the [Automatic Setup (Local Access Only)], run the Setup Program again and select [Manual Setup].
  • Page 19 Installation/Troubleshooting When the Single Camera page is displayed, the setup is completed. • When Security Warning window is displayed, click [Yes]. (See page 33) Note To insure that the most current image is displayed, Internet Explorer should be configured as follows. This will not have any negative result on normal use. While viewing any website, Click [Tools] [Internet Options].

  • Page 20: Setting Up Internet Access To The Camera

    Installation/Troubleshooting 1.6 Setting up Internet Access to the Camera Display the Camera List window (see page 16—page 17). Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers.
  • Page 21 In order for Internet access to be properly enabled, your routers UPnP feature should be enabled. Most router manufacturers disable this feature. See http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information. Enter the user name and password that were set, and click [OK]. To enable Internet access, select [Enable]. Choose [Disable] if you wish to restrict access to your local network.
  • Page 22 Enable your router's UPnP or set Port Forwarding manually following the router's manual and try Automatic Setup again. For more information about setting up a router, refer to the Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/ netwkcam/. •...
  • Page 23 Installation/Troubleshooting When "Setup complete" is displayed, and click [To Single Camera page]. • When [Enable] was selected at • When [Disable] was selected step 5 at step 5 • The port number must be specified at the end of camera URL. Using port 80: http://(Cameraname).viewnetcam.com or http://IP Address...

  • Page 24: Viewnetcam.com Service (Ipv4/Ipv6)

    Installation/Troubleshooting 1.7 Viewnetcam.com Service (IPv4/IPv6) Viewnetcam.com is the free dynamic DNS (DDNS) service offered by Panasonic. It allows you to assign an easy-to-remember name to your camera, similar to your favorite website. Many ISPs use a "dynamic" IP address that reassigns a new IP address to your account monthly, weekly or sometimes each time you log on.
  • Page 25 Installation/Troubleshooting Notes • Ask your ISP about what type of IP address you are using. • Some ISPs assign you a local IP address. In this case, you cannot use the Viewnetcam.com service. Ask you ISP about what type of IP address you are using.

  • Page 26: Connecting The Camera To A Router Supporting Upnp™ (Ipv4 Only)

    Enable your router's UPnP feature following the router manual before you set up the camera. See the Panasonic Network Camera support website at http:// panasonic.co.jp/pcc/products/en/netwkcam/ for details. • If the maximum idle time is set in PPPoE or PPTP connection with your...

  • Page 27: Connecting The Camera To A Router Not Supporting Upnp™ (Ipv4 Only)

    Installation/Troubleshooting 1.9 Connecting the Camera to a Router Not Supporting UPnP™ (IPv4 Only) To allow access from the Internet with a router not supporting UPnP , follow the procedures below. Select [Static] on the Network (IPv4) page. (1) Access the camera (see page 12 of the Operating Instructions on the Setup CD-ROM).

  • Page 28: Setting Up The Camera Using The Mac Address On The Setup Program

    Installation/Troubleshooting 1.10 Setting up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below.
  • Page 29 Installation/Troubleshooting Enter the user name and password, and click [Save]. The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK]. [For assistance, please call: 1-800-272-7033]...
  • Page 30 Installation/Troubleshooting When the Single Camera page is displayed, the setup is completed. • If Security Warning window is displayed, click [Yes] (see page 33). Notes • See page 16 of the Operating Instructions on the Setup CD-ROM for the Single Camera page. •...

  • Page 31: Confirming The Camera Image

    Installation/Troubleshooting 1.11 Confirming the Camera Image Start up the web browser on your PC. Enter "http://IPv4 Address (or URL):Port Number" on the address bar, and press [Enter] on the keyboard. • When port number is 80 (default), you do not need to enter port number. See page 42 of the Operating Instructions on the Setup CD-ROM for details about port number.
  • Page 32 Installation/Troubleshooting Notes • When users other than an administrator are accessing the camera, [Setup] and [Maintenance] tab will not be displayed. Additionally, When [Do not permit access from guest users] is set on the Security: Administrator page, [Login] tab will not be displayed. •...
  • Page 33 Installation/Troubleshooting Security Warning window To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be ® installed. When trying to display a video for the first time, Security Warning window will be displayed. When using Windows 2000 or Windows XP, log in as an administrator to install it.

  • Page 34: Using The Sd Memory Card

    Installation/Troubleshooting 1.12 Using the SD Memory Card The SD memory card (customer-provided) can store image data and replay them. Follow the instructions below to insert the SD memory card into the camera. Open the cover on the side of the camera. Insert the SD memory card, and push with your finger until it clicks.

  • Page 35: Installing The Camera

    Installation/Troubleshooting 1.13 Installing the Camera The camera has a splash resistant body. The splash resistant body allows the camera to be used indoors and outdoors. Waterproof cabling is necessary for outdoor mounting. Check the camera operation before installing (cabling and mounting) the camera.

  • Page 36: Wiring The Camera

    Installation/Troubleshooting 1.13.1 Wiring the Camera Check the location where the camera should be installed. Select the proper cable suited to the camera location. Consult an authorized wiring electrician for cabling. The camera can be mounted in the following ways. Put the cables through the connector cover (1.). Connect the DC plug of the AC adaptor to the DC IN jack (2.) and Ethernet cable to the Ethernet port (3.).
  • Page 37 Installation/Troubleshooting Thread the AC adaptor cord through the hook. Put the connector cover by fastening the two screws in numerical order. The remaining screw hole on the connector cover is used for attaching sunshade. Note When you mount the camera, always hook the AC adaptor cord and audio cables to the hooks.
  • Page 38 Installation/Troubleshooting Roll up putty around the cables and fit them into the holes to prevent water from getting inside the camera. Notes • Confirm the camera is functioning before puttying the cables. Putties and self bonding tape cannot be used twice. •...

  • Page 39: Mounting The Camera

    Installation/Troubleshooting 1.13.2 Mounting the Camera Four mounting methods are shown in the following figures. Confirm the top and bottom of the camera when mounting. Ask the authorized dealer for mounting. Note Mounting and cabling instructions described in this Installation/ Troubleshooting follow generally accepted guidelines suitable for residential installations.

  • Page 40: Ceiling Mount

    Installation/Troubleshooting Ceiling Mount Notes • Do not mount the camera upside down. The image may be displayed upside down. Make sure the indicator is always in the lower right corner. Bottom • When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera.

  • Page 41: Wall Mount

    Installation/Troubleshooting Wall Mount Notes • Drive mounting screws into the wall. Be careful to avoid touching any metalwork (metal/wire laths etc.), conduits or electrical cables buried in the wall. • Do not mount the camera upside down. The image may be displayed upside down.
  • Page 42 Installation/Troubleshooting Making holes on mortar or concrete wall Put flexible stand on the wall where you plan to install the camera and mark the points where you are going to make holes. Make holes with an electric drill. Insert plastic plugs (customer-provided) into the holes and push them inside the holes with the hammer.

  • Page 43: Troubleshooting

    Installation/Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. 2.1 Indicator Error Codes Problem Cause and Remedy Indicator lights • Ethernet cable is not connected properly.

  • Page 44: Camera Setup Difficulties

    Installation/Troubleshooting Problem Cause and Remedy Indicator does • Indicator display is disabled. not light up. Check if the indicator control is disabled (see page 108 of the Operating Instructions on the Setup CD-ROM). • Confirm that the standard AC adaptor PQLV202 (Order No. PQLV202W) is being used.
  • Page 45 Installation/Troubleshooting Problem Cause and Remedy Setup Program • Your firewall or antivirus software is blocking the connection. does not list any To avoid any possible problems, temporarily disable any cameras. firewall or antivirus software, and set up the camera again. If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see page 28).
  • Page 46 Installation/Troubleshooting Problem Cause and Remedy The camera IP • Clicking [Camera Setup] on the Setup Program displays the address and port camera list. The camera list shows the MAC address labeled number have beside the Ethernet (LAN) port. The camera IP address and been forgotten.

  • Page 47: Camera Image

    Installation/Troubleshooting 2.3 Camera Image/Page Display Problem Cause and Remedy The Top page is • The camera IP address has changed. not displayed. Enter the new IP address in the address bar of the web browser. • Wrong IP address class is assigned to the camera. IP addresses of the PC and the camera must be in the same local IP address class.
  • Page 48 Installation/Troubleshooting Problem Cause and Remedy The Top page is • The default gateway or DNS server addresses may be wrong. not displayed. The correct IP addresses are required especially when you are using the Viewnetcam.com service. Assign the correct default gateway and DNS server addresses (see page 40 of the Operating Instructions on the Setup CD-ROM).
  • Page 49 Installation/Troubleshooting Problem Cause and Remedy Camera image • ActiveX Controls are not installed in Internet Explorer. is not displayed. ActiveX Controls should be installed to display video (Motion JPEG) (see page 33). • The network is congested. Pages may not be displayed immediately. Wait for a while. •...
  • Page 50 Installation/Troubleshooting Problem Cause and Remedy The color on the • White balance does not work well. image is Adjust the white balance on the Camera page (see page 64 strange. of the Operating Instructions on the Setup CD-ROM). • The color display setting on your PC is set lower than 16 bits. Set the color display 16 bits or higher.

  • Page 51: Operation Bar

    Installation/Troubleshooting 2.4 Operation Bar Problem Cause and Remedy Pan/tilt, click to • Your PC is not connected to the camera. center and Click [Refresh] on the web browser. Confirm that the image preset features refreshes, and operate the pan/tilt functions. do not work.

  • Page 52: Audio Problems

    Installation/Troubleshooting 2.5 Audio Problems Problem Cause and Remedy The audio • The [Output] or [Input] settings are set to [Disable] on the Audio buttons are not page. displayed. Change them to [Enable]. (See page 68 of the Operating Instructions on the Setup CD-ROM) •...
  • Page 53 Installation/Troubleshooting Problem Cause and Remedy Audio is not • The Talk button appears like this: produced from an external Click the Talk button. (It will change to speaker • The Talk button is gray. connected to the camera. [Talk] is not permitted on the General User page. Permit it (see page 74 of Operating Instructions on the Setup CD- ROM).
  • Page 54 Installation/Troubleshooting Problem Cause and Remedy Noise can be • The plug of the external microphone or speaker is dirty. heard. Wipe the connection terminal of the microphone or speaker. • The external microphone or speaker is not connected properly. Correctly connect the external microphone or speaker. •...

  • Page 55: Image Buffer/Image Transfer

    Installation/Troubleshooting 2.6 Image Buffer/Image Transfer Problem Cause and Remedy The camera • Errors have occurred on the way to the E-mail or FTP server. does not See the Protocol column on the Status page (see page 110 transfer the of the Operating Instructions on the Setup CD-ROM), and image by E-mail check if the error is displayed.

  • Page 56: Sd Memory Recording

    Installation/Troubleshooting 2.7 SD Memory Recording Problem Cause and Remedy Cannot write • It is writing protected. onto the SD Cancel the writing protection. memory card. It takes time to • Sometimes it takes time when it is formatted on a PC. record.

  • Page 57: Ipsec

    PC's IPsec settings. • IPsec settings have not been set on your PC. Set IPsec settings on your PC. See the Panasonic Network Camera support website (http://panasonic.co.jp/pcc/ products/en/netwkcam/) for how to do this. • The pre-shared key is not set correctly.
  • Page 58 Installation/Troubleshooting Problem Cause and Remedy E-mail or FTP • The network settings are not set correctly. transfer cannot Cancel the IPsec settings on the server, PC and camera, and be sent in check that the camera images can be transferred. If they can transport mode.

  • Page 59: Miscellaneous

    Installation/Troubleshooting 2.10 Miscellaneous Problem Cause and Remedy ActiveX cannot • Security software disables the ActiveX installation. be installed. Close the security software, and install the ActiveX again. The firmware is • The firmware updating is not completed due to power off, not updated.
  • Page 60 Symptom Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products. The information in this document is subject to change without notice.

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