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Crossport Systems Pivio User Manual

Network security system
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Crossport Systems
Pivio
Network Security System
TM
User's Guide
Rev 1.7g
(April 16, 2001)
Crossport Systems, Inc.
www.crossport.com

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  • Page 1 Crossport Systems Pivio Network Security System User’s Guide Rev 1.7g (April 16, 2001) Crossport Systems, Inc. www.crossport.com...

  • Page 2: Copyright Notice

    Crossport Systems, Inc. The information contained in this document is subject to change without notice. Pivio, Pivio Firewall, Pivio Plus Firewall,and Crossport are trademarks of Crossport Systems, Inc. All other trademarks and trade names belong to their respective holders.

  • Page 3: Table Of Contents

    Pivio User’s Guide Table of Contents Chapter 1 Introduction ..................7 Pivio System features and benefits ..............9 Technical Support ..................... 10 Chapter 2 Getting Started ................11 Installing the Pivio Firewall ................12 Installing the Pivio Plus Firewall ................ 16 Chapter 3 Dynamic IP configuration .............21...
  • Page 4 Registering your Pivio Firewall ................56 Testing your configuration ................60 Chapter 5 PPP over Ethernet ................61 Getting your computer ready for the Pivio Firewall ........62 Configuring your computer ................63 Windows 95/98/Me configuration ................. 63 Windows NT configuration ..................65 Windows 2000 configuration ...................
  • Page 5 Pivio User’s Guide Chapter 9 System Administration..............107 Changing your account name and password ........... 108 Pivio Firewall summary ..................109 Reset button ....................110 Statistics available ..................111 When using software firewalls ................ 112 Chapter 10 Advanced Settings ..............113 What the Online light means ................. 114 Connectivity settings for the Internet ............
  • Page 6 Table of Contents...

  • Page 7: Chapter 1 Introduction

    Introduction Chapter 1 Introduction Thank you for purchasing the Pivio Network Security System. Based on a powerful network computer, the Pivio Firewall incorporates firewall, virtual private networking (VPN), and management services. The Pivio System is secure, cost effective, and an easy-to-use solution for your Internet security needs.
  • Page 8 An alarming number of hacker attacks occur everyday, and anyone with an unprotected broadband Internet connection is susceptible to these attacks. The Pivio System prevents many of the most common types of attacks. With the Pivio System, you control what information passes to and from your computer.

  • Page 9: Pivio System Features And Benefits

    Virus Protection The best protection against viruses is up-to-date virus definitions. The Pivio System automatically updates the definitions on every PC with no action required by employees. 24/7 Security Response The Pivio System provides around-the-clock surveillance designed to quickly identify and terminate unauthorized attempts to access your network.

  • Page 10: Technical Support

    Pivio Network Security System User’s Guide Technical Support Phone: 425-576-8382 Fax: 425-576-9953 URL: http://www.crossport.com Email: support@crossport.com...

  • Page 11: Chapter 2 Getting Started

    A model number is shown on the back. Model 2000 is the Pivio Firewall and Model 2500 is the Pivio Plus Firewall . In addition, the Pivio Plus Firewall is also an Ethernet “hub.” There will be four slots on the back for plugging in various network devices and computers.

  • Page 12: Installing The Pivio Firewall

    Pivio User’s Guide Installing the Pivio Firewall Packing list for the Pivio Firewall Before you begin installing the Pivio Firewall , please check the contents of the box. You should have: Pivio Firewall AC adapter One red Ethernet crossover cable QuickStart CD-ROM “Getting Started”...
  • Page 13 Getting Started Pivio Firewall parts identification Online: On when Internet sites can be VPN: On when VPN connection reached is active Support: On when SNMP is enabled Power System: Flashing when working correctly Internet: LAN: Left: On when Right: On when...
  • Page 14 Connecting the Pivio Firewall Use the following procedure to connect the Pivio Firewall. Step 1: Plug the AC adapter cord included with the Pivio Firewall into the “AC In” outlet located on the back of the firewall. Step 2: Plug the AC adapter into a surge-protected outlet.
  • Page 15 Getting Started...

  • Page 16: Installing The Pivio Plus Firewall

    Pivio User’s Guide Installing the Pivio Plus Firewall Packing list for the Pivio Plus Firewall Before you begin installing the Pivio Plus Firewall, please check the contents of the box. You should have: Pivio Plus Firewall AC adapter One red Ethernet crossover cable QuickStart CD-ROM “Getting Started”...
  • Page 17 Getting Started Pivio Plus Firewall parts identification VPN: On when VPN connection Online: On when Internet sites can be is active reached Support: On when SNMP is enabled Power System: Flashing when working correctly Internet: LAN: Left: On when Right: On when...
  • Page 18 Plug one end of the red cable into the port labeled Internet on the Pivio Plus Firewall and the other end into your modem. Insert the Pivio Plus Firewall between your computer or hub and DSL/ Cable modem Step 6: Verify that the green LED light next to each port with a cable in it on the back of the Pivio Plus Firewall is lit.
  • Page 19 Getting Started...
  • Page 20 Pivio User’s Guide...

  • Page 21: Dynamic Ip Configuration

    Internet. Once the Pivio Firewall is configured, you are protected from intrusion and hacking from outside sources. This chapter covers how to configure the Pivio Firewall if you use a dynamic IP address. If you know you have a static IP address, please go to the next chapter and use that procedure.

  • Page 22: What Is A "Dynamic" Ip Address

    Pivio Network Security System User’s Guide What is a “dynamic” IP address? An IP address is your computer’s address for the Internet. When you visit a web page, you are asking the page to send information (the text and illustrations on the web page) to your computer.

  • Page 23: Configuring The Pivio Firewall

    Dynamic IP Configuration Configuring the Pivio Firewall You must configure the Pivio Firewall before you can connect to the Internet. The configuration is done using your Internet browser—no additional software needs to be installed. Step 1: From your web browser type in the address config.pivio.com...

  • Page 24: Configuration Complete

    Pivio Network Security System User’s Guide Step 3: It may take a few moments for the Pivio Firewall to configure. The next screen you see depends on how your Internet Service Provider (ISP) assigns IP addresses. If you see the “Configuration Complete” screen, you can proceed to the next section.

  • Page 25: Configuration Complete

    Dynamic IP Configuration Configuration complete The Configuration Complete page indicates that the Pivio Firewall found your ISP and obtained an IP address. The Pivio Firewall is correctly configured...

  • Page 26: Set Up Your Password

    Pivio Network Security System User’s Guide Set up your password The next step is to create a user account and password for the Pivio Firewall. Once created, this account and password will be used whenever you want to change the Pivio Firewall’s configuration.
  • Page 27 You now have a working user name and password Caution The password can be reset by resetting the Pivio Firewall. If someone has access to the firewall, they can simply reset the device to change the password. If you need a high level of physical security, you should lock up the Pivio Firewall.

  • Page 28: Registering Your Pivio Firewall

    Pivio Network Security System User’s Guide Registering your Pivio Firewall Now that your Pivio Firewall is configured and your user account set up, the next step is to enter registration information. This information is securely trans- mitted to Crossport Systems. You can also set up a billing account and sign up for Pivio Services.
  • Page 29 Dynamic IP Configuration Step 3: You are now prompted to enter your billing information for Pivio services. Note that fields marked with a red asterisk (*) must be filled out before the Pivio Firewall will accept the billing information. Fill out the fields on the Services Billing screen Step 4: Click Save to save this information.
  • Page 30 Pivio Network Security System User’s Guide Step 5: You will now see a screen that lets you edit your registration and billing information. If the information is correct, click Next. You can edit your registration and billing information on this screen...
  • Page 31 To complete installation, restart your browser. You do not need to reboot your computer. Important! Make sure you exit your browser and start it again. You are now ready to test the Pivio Firewall to verify it is working, as described on the next page.

  • Page 32: Testing Your Configuration

    Pivio Network Security System User’s Guide Testing your configuration Use the following procedure to verify that the Pivio Firewall is configured correctly and is working. If you do not get the expected results, please refer to The Pivio Firewall Troubleshooting Guide, for information on how to locate the problem.

  • Page 33: Static Ip Configuration

    If, however, the information indicates you have “DHCP” or “dynamic IP,” then you have a dynamic IP address. If you have a static IP address, the Pivio Firewall will use that address for itself. It will then give every computer on your network a dynamic IP address.

  • Page 34: Record Your Current Settings

    IP settings from your computer and enter them into the firewall. If you ever reset the Pivio Firewall , you will need to re-enter these values. Write the values in the following table before you erase them.

  • Page 35: Configuring Your Computer

    Without the Pivio Firewall, each computer you connect to the Internet requires a separate IP address. With the firewall, you use only one IP address for all your computers. The Pivio Firewall will support over 1,000 computers using a single IP address.
  • Page 36 Pivio Network Security System User’s Guide Step 2: Find the TCP/IP Protocol in the list of available network compo- nents that your network is using, and click Properties. Find the TCP/IP setting your network is using There will usually be several different items in this list. Your network protocol will always start with “TCP/IP”...
  • Page 37 Static IP Configuration Step 3: If the IP Address tab is not at the front, click on it to bring it to the front. You will do two things on this page: • Write down the IP Address and Subnet Mask that is already there.
  • Page 38 Pivio Network Security System User’s Guide Step 4: Click on the Gateway tab to bring it to the front. Write down the Gateway number in the chart on page 34. Then remove the numbers by selecting each one and clicking Remove.
  • Page 39 Click on OK on the Network page to close the Network page. Step 8: A dialog appears asking if you want to restart your computer. Click on Yes. Click Yes to restart your computer Once your computer has restarted, you are ready to configure the Pivio Firewall.

  • Page 40: Windows Nt Configuration

    Pivio Network Security System User’s Guide Windows NT configuration Use the following procedure for computers that are running Windows NT 4. Step 1: Right-click the Network Neighborhood icon on your desktop and select Properties from the pop-up menu. Choose Properties from this menu Step 2: Click on the Protocols tab and select the TCP/IP Protocol item.
  • Page 41 Static IP Configuration Step 4: Write down the values for “IP Address,” “Subnet Mask” and “Default Gateway” in the chart on page 34. Write down the “IP Address,” “Subnet Mask” and “Default Gateway” Step 5: Select “Obtain an IP address from a DHCP Server” on this dialog. Select “Obtain an IP address from a DHCP Server”...
  • Page 42 Write down the DNS Service Search Order numbers Step 8: Use Remove to remove all the DNS values from the list. The Pivio Firewall will provide the DNS values to the computer as needed. Step 9: Click on OK to go back to the Network page.

  • Page 43: Windows 2000 Configuration

    Static IP Configuration Windows 2000 configuration Use the following procedure for computers that are running Windows 2000. Step 1: Right-click the My Network Places icon on your desktop and select Properties from the pop-up menu. Choose Properties from this menu Step 2: A folder will open that displays all your network connections.
  • Page 44 Pivio Network Security System User’s Guide Step 3: Right click on the connection and select Properties from the menu. Right click on the connection and choose Properties Step 4: The Local Area Connection Properties dialog appears. Select “Internet Protocol (TCP/IP)” and click Properties.
  • Page 45 Select “Obtain DNS server address automatically” Step 7: Click OK to close the TCP/IP Properties dialog. Click OK to close the Local Area Connection Properties dialog. You will need to restart your computer before proceeding to config- ure the Pivio Firewall.

  • Page 46: Macintosh Configuration

    Pivio Network Security System User’s Guide Macintosh configuration Use this procedure for computers running the Macintosh OS Version 8 or newer. Step 1: Open the Control Panel on the Apple menu and choose the TCP/IP item. Choose the TCP/IP control panel...
  • Page 47 Static IP Configuration Step 2: Write down the values shown in the TCP/IP dialog window in the chart on page 34. The Router address is another name for Gateway. The Name server addr goes in the DNS Servers listing. Write down the values shown in your dialog Step 3: Click on the arrows on the right of the Configure list box and choose “Using DHCP Server.”...
  • Page 48 Step 5: Choose Close from the File menu to close this dialog. When prompted to save your changes, click on Save. Choose “Close” to end this process You need to restart your Macintosh before proceeding to configure the Pivio Firewall.

  • Page 49: Linux Configuration

    Static IP Configuration Linux configuration Use the following procedure if you are running Linux. Step 1 Record your current settings Use “netstat -ni”, “netstat -nr” and “ifconfig” to determine the interfaces, routing and addresses. First, you should find the available interfaces: # netstat -ni Kernel Interface table Iface...
  • Page 50 172.30.192.1 This is optional, but recommended. You should add it in, and then remove it once the Pivio Firewall is fully configured. Using Linux configured for DHCP Under some conditions, you may want to configure Linux for DHCP. If you do so with Red Hat Linux, you need to make sure that you manually provide a domain server name.

  • Page 51: Configuring The Pivio Firewall

    Although this User’s Guide shows screen shots from Internet Explorer and Windows 98, you can use any browser and operating system to configure the Pivio Firewall. You only need to configure the firewall once from any computer on your network.
  • Page 52 DNS addresses (from the chart on page 34). Enter your IP address, Subnet mask, Gateway, and DNS addresses The Pivio Firewall will fill in the most common Subnet mask. If yours is different, delete the suggested one and type in your...

  • Page 53: Configuration Complete

    Static IP Configuration Configuration complete The Configuration Complete page indicates that the Pivio Firewall found your ISP and obtained an IP address. The Pivio Firewall is correctly configured...

  • Page 54: Set Up Your Password

    Pivio Network Security System User’s Guide Set up your password The next step is to create a user account and password for the Pivio Firewall. Once created, this account and password will be used whenever you want to change the Pivio Firewall’s configuration.
  • Page 55 You now have a working user name and password Caution The password can be reset by resetting the Pivio Firewall. If someone has access to the firewall, they can simply reset the device to change the password. If you need a high level of physical security, you should lock up the Pivio Firewall.

  • Page 56: Registering Your Pivio Firewall

    Pivio Network Security System User’s Guide Registering your Pivio Firewall Now that your Pivio Firewall is configured and your user account set up, the next step is to enter registration information. This information is securely trans- mitted to Crossport Systems. You can also set up a billing account and sign up for Pivio Services.
  • Page 57 Static IP Configuration Step 3: You are now prompted to enter your billing information for Pivio services. Note that fields marked with a red asterisk (*) must be filled out before the Pivio Firewall will accept the billing information. Fill out the fields on the Services Billing screen Step 4: Click Save to save this information.
  • Page 58 Pivio Network Security System User’s Guide Step 5: You will now see a screen that lets you edit your registration and billing information. If the information is correct, click Next. You can edit your registration and billing information on this screen...
  • Page 59 To complete installation, restart your browser. You do not need to reboot your computer. Important! Make sure you exit your browser and start it again. You are now ready to test the Pivio Firewall to verify it is working, as described on the next page.

  • Page 60: Testing Your Configuration

    Pivio Network Security System User’s Guide Testing your configuration Use the following procedure to verify that the Pivio Firewall is configured correctly and is working. If you do not get the expected results, please refer to The Pivio Firewall Troubleshooting Guide, for information on how to locate the problem.

This manual is also suitable for:

Pivio 2000Pivio plus 2500

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