Sonos Connect Product Manual page 15

SONOS CONNECT:AMP
Sonos product(s) not detected during setup
• Check to make sure the power cord is properly seated.
• A network issue may be preventing the product from connecting to your Sonos system. If this is a wireless Sonos
product, try moving the Sonos products closer together, or use an Ethernet cable to hard wire the product to your router
temporarily to see if the problem is related to wireless interference.
If you encounter this message while a Sonos product is connected to your router, you can try the steps below to resolve this
issue. If you are still experiencing problems, please contact Sonos Customer Support.
1. Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your
firewalls and try to connect again. If this resolves the problem, you should configure your firewall to work with the Sonos
Controller for Mac or PC. Please go to our Web site at http://faq.sonos.com/firewall for additional information. If this does not
resolve the problem, you can try step 2 below.
2. Check the router
You can bypass your router's switch to determine whether there are any router configuration issues by connecting a Sonos
product as shown below—in this BOOST configuration example, note that the BOOST and the computer still have Internet
access:
• Be sure that your cable/DSL modem is connected to the router's WAN (Internet) port.
• Temporarily remove any other components that are wired to your network.
• Connect an Ethernet cable from the computer directly to the back of the BOOST, and then connect another Ethernet
cable from that Sonos product directly to one of the LAN ports on your router.
• When you make a change to your network configuration, you may need to power cycle the Sonos product by
unplugging the power cord, and then plugging it back in.
• If you are not using a router, you can visit our Web site at http://faq.sonos.com/norouter for more information.
3. Check the wiring
Check the indicator lights on both the router and the Sonos product. The link/status lights should be lit solid, and the activity
lights on the router should be blinking.
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