Summary of Contents for Acer TravelMate 370 Series
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Acer TravelMate 370 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw SERVICE CD PART NO.: VD.T39V1.001 PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: SCREEN Denotes actual messages that appear MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Chapter 1 System Specifications Features This computer was designed with the user in mind. Here are just a few of its many features: Performance Intel Pentium M processor at 1.3 ~ 1.8 GHz or higher Intel 855GM chipset Memory upgradeable 2GB with 2 slots High capacity, Enhanced-IDE hard disk Li-ion main battery pack Power management system with ACPI (Advanced Configuration Power Interface)
Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front Open View Item Description Display screen Also called LCD (Liquid Crystal Display), displays computer output. Status indicators LEDs (Light Emitting Diode) that turn on and off to show the status of the computer and its components.
Front View Item Description Infrared port Interfaces with infrared devices (e.g., infrared printer, IR-aware computer). Latch Latch for opening and closing the computer. 3-in-1 card reader Reads cards from Memory Stick, MultiMedia and Secure Digital cards. NOTE: 3-in-1 card reader is a manufacturing option, subject to configuration. Only one card can operate at any given time.
Left Panel Item Description Modem port Connects the built-in fax/data modem to a phone line. Ethernet port Connects the computer to an Ethernet 10/100- based network. DC-in jack Connects the AC adapter. USB 2.0 port Connects to USB (Universal Serial Bus) devices (e.g., USB mouse, USB camera).
Right Panel Item Description Houses the computer’s hard disk. USB 2.0 port Connects to USB (Universal Serial Bus) devices (e.g., USB mouse, USB camera). Ventilation slot Enable the computer to stay cool, even after prolonged use. Security keylock Connects to a Kensington-compatible computer security lock.
Rear Panel Item Description External display port Connects to a display device (e.g., external monitor, LCD projector) and displays up to 16.7 million colors with 1024*768 pixel resolution. Chapter 1...
Bottom Panel Item Description DIMM cover Removable cover provides access to the memory slots for upgrading the computer’s memory. Battery bay Houses the computer’s removable battery pack. Battery release latch Unlatches the battery to remove the battery pack. Ventilation slots Enables the computer to stay cool, even after prolonged use.
Indicators The computer has seven easy-to-read status indicators on the display screen and three on the LCD panel. The Wireless, Power and Sleep status indicators are visible even when the display is closed. Icon Function Description Wireless LAN Orange indicates that wireless LAN is enabled. Power mode Lights green when power is on and flashing when the computer is in standby mode.
Keyboard The keyboard features full-size keys with an embedded keypad, separate cursor control keys, two Windows keys, and twelve function keys (hot keys). Special keys Lock keys The keyboard has four lock keys which you can toggle on and off. Lock Key Description Caps Lock...
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With the embedded keypad turned on, the following actions are possible: Desired Access Num Lock On Num Lock On Number keys on embedded Type numbers using embedded keypad keypad in the normal way. Cursor-control keys on Hold Fn key while using cursor-control Hold down the key while using embedded keypad...
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Hotkeys Using the Fn key with another key creates a hot key, providing a quick and convenient method for controlling various functions. To use a hot key, first hold down the Fn key. Next, press the second key in combination. Finally, release both keys.
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Euro key Your computer supports the new Euro currency character. First, hold down the Alt Gr key, and then press the Euro key. Keyboard Ergonomics The wide palm rest area provides a comfortable platform for your hands when typing on the keyboard. The ergonomic design enables you to adopt a relaxed, yet very efficient, typing style.
Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and efficiency. Touchpad Basics Use the touchpad as follows: Move your finger across the touchpad to move the cursor.
Launch Keys Located above the keyboard are six buttons. These buttons are special one-click buttons that perform special functions. To see the launch keys, run the Acer Launch Manger. Launch key Icon Description Wireless This button permits user Enable/Disable wireless LAN network.
Hardware Specifications and Configurations Processor Item Specification CPU type Intel Pentium M processor at 1.3 ~ 1.8 GHz or higher FSB 400Mhz CPU package Micro-FCBGA CPU core voltage 0.95V ~ 1.420V BIOS Item Specification BIOS vendor Phoenix BIOS Version BIOS ROM type Flash ROM BIOS ROM size 512KB...
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IEEE 1394 Port Item Specification IEEE 1394 controller Ricoh R5C593 Access location Left side USB Port Item Specification USB Compliancy Level EHCI USB 2.0 Number of USB port Location Right and left side Serial port function control Always Enabled PCMCIA Port Item Specification PCMCIA controller...
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Battery Item Specification Vendor & model name Sanyo / Simplo Battery Type Li-ion Pack capacity 26.64W/48.84W Cell voltage 3.7 V/cell Number of battery cell Package configuration 4/3 cells in series, 0/2 series in parallel Package voltage 14.8V/4cell, 11.1V/6cell DC -AC LCD inverter Item Specification Vendor &...
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Item Specification Contrast Ratio 250 : 1 Typ. Optical Rise Time/Fall Time [msec] 30Typ.,50 MAX. Nominal Input Voltage VDD [Volt] +3.3 Typ. Power Consumption [Watt] (VDD Line) 1.2 Typ. (VCFL Line) 3.5 Typ. Electrical Interface 4 pairs, single LVDS Temperature Range [degree C] Operating 0 to +50 Storage (Shipping)
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Power Management Power Saving Mode Phenomenon Standby Mode The Sleep indicator lights up Waiting time specified by the System Standby value or the operating system elapses without any system activity. When the computer is about to enter Hibernation mode (e.g. during a battery-low condition), but the Hibernation file is invalid or not present.
Navigating the BIOS Utility There are six menu options: Info., Main, Advanced, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys ( To choose a parameter, use the cursor up/down keys ( To change the value of a parameter, press While the item has sub-items, press to expand this item.
Displays the keyboard controller firmware version. Serial Number Displays the system serial number. Asset Tag Number Product Name Displays the product name. Manufacturer Name Displays the Acer company. UUID Number Displays the UUID (Universal Unique IDentifier) string = 32 bytes. Chapter 2...
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help System Time: [00:00:00] System Date:...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. Format: HH:MM:SS (hour:minute:second) System Time System Date Sets the system date. Format: MM/DD/YYYY (month/day/ year) System Date System Memory...
Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help Infrared Port (FIR) : [Disabled] Configure Infrared Port Legacy USB Support : [Disabled] using options: System Boot From Hard Disk Recovery...
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help User Password is Clear Supervisor Password is Clear Supervisor Password controls accesses of the Set User Password [Enter] whole setup utility.
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Setting a Password Follow these steps as you set the user or the supervisor password: Use the keys to highlight the Set Supervisor Password parameter and press the key. The Set Supervisor Password box appears: Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
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Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. Press . After setting the password, the computer sets the User Password parameter to “Set”. If desired, you can enable the Password on boot parameter. When you are done, press to save the changes and exit the BIOS Setup Utility.
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the diskette drive in module bay, the onboard hard disk drive and the CD-ROM/DVD-ROM in module bay. PhoenixBIOS Setup Utility Information Main Advanced...
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Information Main Advanced Security Boot Exit Item Specific Help Exit Saving Changes Exit System Setup and Exit Discarding Changes save your changes to Load Setup Defaults CMOS.
System Diagnostic Diskette This diagnostic diskette is for the Acer TravelMate 370 series notebook machine. However, system diagnostic utility is not ready as service CD released. Acer HQ CSD will upload the utility to CSD website as soon as it is ready.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge small Philips screwdriver flat head screwdriver Philips screwdriver...
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Memory/HDD Module Remove the two screws holding the DIMM cover. Then remove the DIMM cover. Pop out the memory. Then remove the memory. Remove one screw that secures the HDD cover. Then remove the HDD cover. Pull out the HDD module carefully. Chapter 3...
Removing the Keyboard Remove the two screws holding the keyboard on the bottom. Use a small Philips screwdriver and your finger to unlock four ledges as the picture shows. Turn over the keyboard as the picture shows. Disconnect the keyboard cable. Then remove the keyboard.
Disassembling the Main Unit Remove one screw that secures the LCD FPC cable as the picture shows. Then disconnect the LCD FPC cable from the main board. Remove the two screw holding the LCD FPC cable on the bottom. Push the left and right hinge caps on the front side carefully. Then hold the left and right hinge caps on the rear side as the picture shows.
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10. Then turn over the LCD module as the picture shows. 11. Pull out the LCD FPC cable carefully. 12. Then detach the entire LCD module. 13. Remove the seven screws on the bottom. 14. Remove the five screws holding the thermal plate. 15.
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18. Disconnect the main and aux wireless LAN antennae. (main: left/black, aux: right/gray) 19. Pop out the wireless LAN card. 20. Then take out the wireless LAN card. 21. Disconnect the cover switch cable from the main board. 22. Use a flat screwdriver as the picture shows to detach the upper case assembly. 23.
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24. Remove the touchpad cover from the upper case as the picture shows. 25. Disconnect the touchpad cable from the touchpad board. 26. Then take out the touchpad board carefully. 27. Tear off the tape fastening the wireless LAN antennae as picture shows. 28.
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32. Remove one screw holding the aux wireless LAN antenna. 33. Then take out the aux wireless LAN antenna. 34. Remove one screw that secures the modem card. 35. Remove the modem card. 36. Then disconnect the modem card cable from the modem card. 37.
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40. Remove one screw that secure the main board. 41. Then take out the main board from the lower case. 42. Remove the three screws that secure the fan. 43. Then remove the fan from the lower case. Chapter 3...
Disassembling the LCD Module Remove the eight LCD rubber caps as the picture shows. Then remove the eight screws holding the LCD bezel. Remove the three screws on one side. Remove another three screws on the other side. Then detach the LCD bezel carefully. Remove one screw holding the LCD bracket on one side.
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12. Tear off the tape that fastens the LCD FPC cable. 13. Disconnect the LCD FPC cable. 14. Remove the two screws holding the left LCD bracket. 15. Remove the left LCD bracket. 16. Remove the two screws holding the right LCD bracket. 17.
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Duplicate symptom and obtain the failing symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable connection is correct, run the Keyboard Test.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See “Keyboard or Auxiliary Input Device Check” on page 57 System CMOS checksum bad - Default RTC battery configuration used Run BIOS Setup Utility to reconfigure system, then reboot system. Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot...
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Error Message List No beep Error Messages FRU/Action in Sequence Power-on indicator turns off and LCD is blank. Power source (battery pack and power adapter.) See “Power System Check” on page 57 Ensure every connector is connected tightly and correctly. Reconnect the DIMM.
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work First, plug a monitor to CRT port. Next, enter BIOS utility to running “Load Default Settings” then reboot the system. Reconnect the LCD connectors. Keyboard (if the brightness function key doesn't work).
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Power-Related Symptoms Symptom / Error Action in Sequence Battery can’t be charged or discharged See “Check the Battery Pack” on page 58. Battery pack Main board System hang during POST ODD/HDD/FDD/RAM module Main board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly Main board...
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Power Management-Related Symptoms Symptom / Error Action in Sequence The system doesn't resume from hibernation/ Connect AC adapter then check if the system resumes from standby mode. Standby/Hibernation mode. Check if the battery is low. Hard disk drive Main board The system doesn't resume from standby mode LCD cover switch after opening the lid of the portable computer.
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Modem/LAN-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work correctly. See “System Diagnostic Diskette” on page 38. Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board...
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for the system board in loop mode at least 10 times.
System Check” on page 57): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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NOTE: Some part numbers appear on the exploded diagram are vendor’s part number. Please refer to the FRU list for Acer part number. Chapter 6...
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Picture Partname And Description Part Number Main board MAINBOARD TM370-J2 W/ 1.4G CPU W/ CPU HEATSINK & HOLDER & MB.T3901.002 MODEM CABLE & PCMCIA SLOT & RTC BATTERY Memory IMEMORY DDR333 128MB INFINEON HYS64D16000GDL-6-B KN.12802.006 MEMORY DDR333 128MB NANYA NT128D64SH4BBGM-6K KN.12803.008 MEMORY DDR333 256MB INFINEON HYS64D32020GDL-6-B KN.25602.009...
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Picture Partname And Description Part Number LCD FPC CABLE ASSEMBLY W/TUBE 50.T39V1.005 HDD/ Hard Disk Drive 30GB 2.5 IN. 4200RPM HGST MORAGA IC25N030ATMR04-0 KH.03007.002 60GB 2.5 IN. 4200RPM HGST MORAGA IC25N060ATMR04-0 08K0634 KH.06007.002 20GB 2.5 IN. 4200RPM HGST MORAGA IC25N020ATMR04-0 08K0632 KH.02007.002 40GB 2.5 IN.
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Picture Partname And Description Part Number WIRELESS ANTENNA LEFT BLACK 50.T39V1.003 WIRELESS ANTENNA RIGHT GRAY 50.T39V1.004 Boards WIRELESS LAN BOARD 802.11B INTEL CALEXICO WM3B2100 KI.CAX01.002 MODEM BOARD AMBIT T60M283.10 54.09011.542 TOUCHPAD SYNAPTICS TM41P-341 56.T39V1.001 PCMCIA slot/PC card slot PCMCIA SLOT 22.T39V1.001 Adapter ADAPTER 65W 19V 3PIN LITEON PA-1650-02CR...
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Picture Partname And Description Part Number LOWER CASE W/DIMM COVER & FAN & MICROPHONE & RUBBER 60.T39V1.002 FOOT UPPER CASE W/O TOUCHPAD MODULE W/COVER SWITCH CABLE 60.T39V1.003 & SPEAKER HINGE CAP RIGHT 42.T39V1.001 HINGE CAP LEFT 42.T39V1.002 Speaker SPEAKER 23.T39V1.004 Keyboard KEYBOARD 84KEYS CHINESE DARFON NSK-A9602 KB.T3907.001...
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Picture Partname And Description Part Number SCR. HEX NUT W/WASHER&NYLOK #4 34.00015.221 SCRW MACH WAFER M2*L4 NI NYLOK 86.T39V1.001 SCREW MACH WAFER M2*L4 NI 86.T39V1.002 SCRW MAC FLAT M2*L4 NI NYL-GRN 86.T39V1.003 SCREW MAC FLAT M2L4.5NI NYL-BL 86.T39V1.004 SCREW M2*3 NYLON 1JMCPC-420325 86.9A352.3R0 SCREW 86.9A352.4R0...
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows XP Home environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Toshiba Bluetooth PC Card IBM Token Ring 16/4 Adapter II USB Device Chicony USB Keyboard Microsoft Natural Keyboard Pro Acer Aspire USB Mouse Logicool USB Mouse Logitech Coreless MouseMan Wheel USB interface Logitech USB Wheel Mouse Microsoft IntelliMouse Optical USB interface...
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Item Specifications CRT/Projector Display Acer 211c 21" ViewSonic PF790 19" Acer FP751 17" TFT LCD IBM Color TFT LCD 14" Compaq Color Monitor V70 ?" NET Color Monitor 20" Mozo 17" TFT LCD NEC MultiSync MT-1040 Wireless LAN Card Hitachi DC-CN3300 (802.11b) Lucent RG-1000 (802.11b)
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.