Alcatel One Touch Premiere User Manual page 57

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The caller's name/number does not appear when a call is received
Check that you have subscribed to this service with your operator.
Your caller has concealed his/her name or number.
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume Up/Down
key.
Check the network strength
Make sure that the receiver, connector or speaker on your cellphone is clean.
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this
service.
Make sure this feature does not require an ALCATEL ONE TOUCH accessory.
When I select a number from my contacts, the number cannot
be dialed
Make sure that you have correctly recorded the number in your file.
Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
Delete some files in the cellphone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability.
I cannot access my voicemail
Make sure your operator's voicemail number is correctly entered in "My
numbers".
Try later if the network is busy.
I am unable to send and receive MMS
Check your cellphone memory availability as it might be full.
Contact your network operator to check service availability and check MMS
parameters (see "4.1.3 Adjust message settings").
Verify the server centre number or your MMS profile with your operator.
The server centre may be swamped, try again later.
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I am unable to connect my cellphone to my computer
Check that your USB driver is installed properly.
Make sure that you're using the right cable from the box.
I am unable to download new files
Make sure there is sufficient cellphone memory for your download.
Select the Micro-SD card as the location to store downloaded files.
Check your subscription status with your operator.
The cellphone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your cellphone is visible to other
users (see "6.3 Connecting to Bluetooth devices").
Make sure that the two cellphones are within Bluetooth's detection range.
How to make your battery last longer
Make sure you follow the complete charge time (minimum 3 hours).
After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication.
Switch on the backlight upon request.
Extend the email auto-check interval for as long as possible.
Update news and weather information on manual demand, or increase their
auto-check interval.
Exit background-running applications if they are not being used for a long
time.
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
My cellphone becomes warm after prolonged calls, game playing,
internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive
data. Ending above actions will make your phone return to normal
temperature.
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