Summary of Contents for Avaya CallPilot
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Page 1: Callpilot Fax User Guide
CallPilot Fax User Guide Avaya Business Communications Manager Release 6.0 Document Status: Standard Document Number: NN40080-100 Document Version: 03.02 Date: October 2010... - Page 2 Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/...
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Page 3: Table Of Contents
CallPilot Fax User Guide ........ - Page 4 Task List NN40080-100 NN40080-100...
- Page 5 CallPilot Fax User Guide ........
- Page 6 Contents NN40080-100 NN40080-100...
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Page 7: Callpilot Fax User Guide
CallPilot Fax User Guide About this guide The CallPilot Fax User Guide explains how to use CallPilot Fax with your personal mailbox. It explains how to receive, print, and send fax messages. To use this guide, you must determine which phone interface you use, and follow the procedures for that interface. -
Page 8: Symbols And Text Conventions
Chapter 1 CallPilot Fax User Guide Symbols and text conventions These symbols are used to Highlight critical information for the <Product Name short> system: Caution: Alerts you to conditions where you can damage the equipment. Danger: Alerts you to conditions where you can get an electrical shock. -
Page 9: Telephone Buttons
Where other telephones require that you select a line button to answer a call, on the Avaya 7100 Digital Deskphone terminal you pick up the handset. Where other telephones require you to select a line button to take a call off hold, you press on the Avaya 7100 Digital Deskphone terminal. -
Page 10: Related Publications
CallPilot Reference Guide (NN40090-100) Learning about Fax With CallPilot Fax you can access Fax features from your personal mailbox. A fax document in a mailbox is called a fax message. Fax messages can have a voice introduction. This means that a caller can leave a fax message with or without an introductory voice message in your personal mailbox. -
Page 11: To Check Which Mailbox Interface You Use
Chapter 1 CallPilot Fax User Guide Checking which mailbox interface you use The CallPilot supports two interfaces: Norstar Voice Mail and CallPilot. The System Administrator determines which interface is assigned to your mailbox. Use this procedure to check which mailbox interface you use, then follow the procedures in the guide that apply to the interface you use. -
Page 12: Telling Callers About Fax In Your Mailbox Greeting
The caller must press START/SEND on the fax machine. CallPilot automatically receives and stores the fax message in your mailbox. This is an example of a Personal mailbox greeting: “Hello. -
Page 13: To Record A Mailbox Greeting
Chapter 1 CallPilot Fax User Guide To record a mailbox greeting Press ·°⁄. Follow the voice prompts or the display button options to open your mailbox. If you use the CallPilot interface: • Press °¤ to open the Greetings Options menu •... -
Page 14: To Transfer A Fax Call To Your Mailbox
Chapter 1 CallPilot Fax User Guide Transferring a fax call to your mailbox If you answer a call and hear a fax tone, a caller is attempting to send a fax message to your mailbox. You can transfer the call to your mailbox. -
Page 15: To Open Your Mailbox - Norstar Voice Mail
Chapter 1 CallPilot Fax User Guide Opening your mailbox To open your mailbox — Norstar Voice Mail Press ·°⁄. Enter your mailbox password and press OK or £ Pswd: OTHR RETRY if you are at another extension, or if you are using a Guest mailbox, press OTHR or •... -
Page 16: About Destinations For Printing Fax Messages
Chapter 1 CallPilot Fax User Guide If you print all your fax messages at once, you cannot listen to any voice introductions that are included with the fax messages. If you do not listen to a voice introduction, the fax message remains “new”... -
Page 17: To Assign A Preset Fax Machine
Chapter 1 CallPilot Fax User Guide To assign a preset fax machine Press ·°⁄. Follow the voice prompts or the display button options on your telephone to open your mailbox. If you use the CallPilot interface: • Press °‚ to open the Mailbox Options menu •... -
Page 18: To Print All Fax Messages
Chapter 1 CallPilot Fax User Guide To print all fax messages Press ·°⁄. Follow the voice prompts or the display button options on your telephone to open your mailbox. If you use the CallPilot interface: • Press ‡‡ to open the Print Command menu •... -
Page 19: To Print An Individual Fax Message
The display shows the message is printed. Printed msg Press ® to end this session. End of message COPY ERASE NEXT After you end the session, CallPilot prints the fax message on the fax machine you specified. CallPilot Fax User Guide... -
Page 20: To Print Fax Messages From A Fax Telephone
If you use the Norstar Voice Mail interface, enter your mailbox number and password and press £ • If you use the CallPilot interface, enter your mailbox number and press £, then enter your password and press £ Send the fax message to print: •... -
Page 21: To Send A Fax Message To A Personal Mailbox
From the fax machine telephone dial the CallPilot telephone number of the person you want to send a fax to. Wait for the mailbox greeting or let the CallPilot operator transfer you to the mailbox to leave a fax message. If the person you are calling answers their telephone, tell them to transfer you to their mailbox so you can send a fax. -
Page 22: Forwarding Fax Messages
When you forward a fax message, a new cover page is added to the original fax message, becoming part of the new message. If the fax message already has a CallPilot-generated fax forward cover page, it is replaced by a new fax forward cover page. -
Page 23: To Forward A Fax Message To A Mailbox - Norstar Voice Mail
Wayne, Paul OPTS SEND option press OPTS or ‹ to assign message delivery options. For information about delivery options see the CallPilot Reference Guide. 11 To send this message to another mailbox owner, Another copy? QUIT press YES or ⁄ and repeat steps 6 to 11 press QUIT to end the session. -
Page 24: To Forward A Fax Message To A Mailbox - Callpilot
Chapter 1 CallPilot Fax User Guide To forward a fax message to a mailbox — CallPilot Press ·°⁄. Follow the voice prompts or the display button options on your telephone to open your mailbox. Press ¤ to play the first message... - Page 25 Chapter 1 CallPilot Fax User Guide Press COPY or fi. End of message COPY ERASE NEXT Press OTHR or ¤. Copy fax MBOX OTHR Enter the recipient’s name. The name can be a maximum of eight Name: RETRY BKSP characters. Using the telephone dialpad, enter the name of the recipient.
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Page 26: To Forward A Fax Message To An External Number - Callpilot
Chapter 1 CallPilot Fax User Guide To forward a fax message to an external number — CallPilot Press ·°⁄. Follow the voice prompts or the display button options on your telephone to open your mailbox. Press ‡‡ to open the Print Command menu. - Page 27 Chapter 1 CallPilot Fax User Guide If you need a Fax Group List, ask your System Administrator to create one for you. When you give the System Administrator the information, include: • the names of the recipients • a list of the fax machine numbers •...
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Page 28: To Send A Fax Group Message - Norstar Voice Mail
SEND press OPTS or ‹ to assign message delivery options press CC to send the message to another recipient. For information about delivery options see the CallPilot Reference Guide. Press ® to end the session. To send a Fax Group Message —... - Page 29 Chapter 1 CallPilot Fax User Guide Enter the Group List number and press OK or £. NAME SPEC CNCL Press ‡‹ when you have entered all the addresses you want to NAME SPEC CNCL send the message to. If you want to attach a voice message, press REC or fi and record Empty your message.
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Page 30: Adding Special Characters To A Fax Telephone Number
Chapter 1 CallPilot Fax User Guide Adding special characters to a fax telephone number Follow the voice prompts or press ADD to add special characters to a fax telephone number. Note: If you are adding special characters, do not press the dialpad buttons £...
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