Hitachi StarBoardLink EZ User Manual page 48

StarBoardLink EZ
Input-Related Problems
Problem
The electronic pen does not
work.
Electronic pen operation is
unstable or stops.
What to check
This may be due to faulty
contact of electronic pen
batteries.
Are batteries used up?
StarBoard Software files
may be broken or
installation may not be
complete correctly.
Is there a nearby light
source with a wavelength
close to that of the
electronic pen?
(Illumination from
fluorescent lighting or
similar source)
Other than the above
Is a remote controller for
AV equipment
operated while using the
pen?
The battery charge of the
electronic pen may be low.
StarBoard Software files
may be broken or
installation may not be
complete correctly.
Other than the above
4-3
What to do
Remove the
electronic pen and re-install them.
Replace the batteries.
（For details on battery replacement,
see page 3-6 of this User's Guide.）
Uninstall the StarBoard Software and
then re-install it.
（For details on installing StarBoard
Software, see the StarBoard Software
x.x Installation Guide)
Check by turning off the lights in the
room. If the StarBoard operates
normally, change the location in which
it is installed or change the lighting
fixtures.
Restart Windows/Mac OS or
StarBoard Software.
Contact a support center.
Check if the same problem arises
when using another electronic pen. If
operations are normal when using
another electronic pen, the original
pen is the problem.
Stop operating the remote controller.
being
Replace the batteries.
（For details on battery replacement,
see page 3-6 of this User's Guide.）
Uninstall the StarBoard Software and
then re-install it.
（For details on installing StarBoard
Software, see the StarBoard Software
x.x Installation Guide.)
Restart Windows/Mac OS or
StarBoard Software.
Check if the same problem arises
when using another electronic pen. If
operations are normal when using
another electronic pen, the original
pen is the problem.
Appendix
batteries from the
English