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Interphase iSPAN 5535 PRI User Manual

Interphase pci isdn adapter users guide
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iSPAN™ 5535 PRI
PCI ISDN Adapter
Users Guide
Document No. UG05535-000, REVB2
Print Date: July 2002

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  • Page 1 iSPAN™ 5535 PRI PCI ISDN Adapter Users Guide Document No. UG05535-000, REVB2 Print Date: July 2002...
  • Page 2 See Appendix for Regulatory Statements/Conditions that affect the operation of this product. The CE Declaration of Conformity can be found at www.iphase.com...

  • Page 3: Copyright Notice

    © 2002 by Interphase Corporation. All rights reserved. Printed in the United States of America, 2002. This manual is licensed by Interphase to the user for internal use only and is protected by copyright. The user is authorized to download and print a copy of this manual if the user has purchased one or more of the Interphase adapters described herein.
  • Page 4 Product Purchased from Reseller Contact the reseller or distributor if: • you need ordering, service or any technical assistance • you received a damaged, incomplete or incorrect product. Product Purchased Directly from Interphase Corporation Contact Interphase Corporation directly for assistance with this, or any other Interphase Corporation product.

  • Page 5: Safety Precautions

    Safety Precautions The following general safety precautions must be observed during all phases of operation of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture, and intended use of the equipment.
  • Page 6 Telephone Lines Unsafe Voltages As unsafe voltages (Telecommunication Network Voltages) exist on ISDN lines, safety precautions must be taken to prevent contact with any dangerous area of the system. ARNING ■ The ISDN cable(s) must remain disconnected from the telecommunications system until the card has been installed in the system.
  • Page 7 ARNING This equipment generates, uses, and can radiate electromagnetic energy. It may cause or be susceptible to electromagnetic interference (EMI) if not installed and used in a cabinet with adequate EMI protection.
  • Page 8 END-USER LICENSE AGREEMENT FOR INTERPHASE CORPORATION SOFTWARE IMPORTANT NOTICE TO USER–READ CAREFULLY THIS END-USER LICENSE AGREEMENT FOR INTERPHASE CORPORATION SOFTWARE (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR SINGLE ENTITY) AND INTERPHASE CORPORATION FOR THE SOFTWARE PRODUCTS ENCLOSED HEREIN WHICH INCLUDES COMPUTER SOFTWARE AND PRINTED MATERIALS (“SOFTWARE”).
  • Page 9 responsible for any transportation costs, unless expressly authorized in writing by Seller. This warranty does not cover damage to the Product resulting from accident, disaster, misuse, negligence, improper maintenance, or modification or repair of the Product other than by Seller. Any Products or software replaced by Seller will become the property of Seller.
  • Page 10 any provision of this Agreement is held invalid, illegal, or unenforceable, the remaining provisions shall in no way be affected or impaired thereby. All rights in the Software not specifically granted in this Agreement are reserved by Interphase.

  • Page 11: Table Of Contents

    Using This Guide ... vii Audience ... vii Icon Conventions Text Conventions Documentation Updates Driver Updates CHAPTER 1 Introduction Adapter Overview RAS Support Overview Product Features Minimum System Requirements Software Drivers CHAPTER 2 Installing the Hardware Overview ...7 Verifying Minimum Requirements Inspecting the Adapter Installing the Adapter Connecting the Adapter to an MVIP Bus...
  • Page 12 Connecting directly to the line without a CSU Connecting directly to the line with an internal CSU Connecting to the line through an external CSU T1/PRI Cabling T1 Link Requirements European E1/PRI Line Connection Method E1/PRI Cabling Requirements E1 Link Requirements Connector Pinouts Connecting the Adapter to the Network CHAPTER 4...
  • Page 13 CHAPTER 6 Setting Up RAS Support Properties Overview ...63 Accessing Online Help Determining RAS Support Parameters CHAPTER 7 Troubleshooting Overview ...67 Interpreting Adapter LEDs North America Europe (Other than France) France ...70 Problems and Possible Solutions APPENDIX A Adapter Specifications Operating Environment Storage Environment APPENDIX B...
  • Page 14 APPENDIX C Overview ... 89 Accessing Online Help Testing your ISDN Line Displaying and Saving Events Setting the Number of Frames to Send Understanding LoopTest Messages APPENDIX D Overview ... 97 RAS Manager ... 97 RasTracker ... 98 Routing and Remote Access Service APPENDIX E Overview ...
  • Page 15 APPENDIX G Overview ...115 Index of Common Tasks Procedures ...116 APPENDIX H Overview ...125 Basic Rate Interface Primary Rate Interface APPENDIX I ...127 Canada ...129 Europe ...131 EN60950–IEC950 Security Standard Accessory ...132 Glossary ...133 Index ...143 iSPAN PRI PCI ISDN Users Guide Quick Reference of Common Tasks ...115 ISDN Technology Overview...
  • Page 16 Interphase Corporation...

  • Page 17: Using This Guide

    Audience This manual assumes that its audience has a general understanding of computing and networking terminology. If you need more information about this terminology (in addition to what this manual provides), see the following web sites: • ISDN links: http://www.bellcore.com/nic http://www.via-isdn.org http://www.comware.com/telcom/telcolnk.htm •...

  • Page 18: Text Conventions

    Text Conventions AUTION The Caution icon brings to your attention those items or steps that, if not properly followed, could cause problems in your machine’s configuration or operating system. ARNING The Warning icon alerts you to steps or procedures that could be hazardous to your health, cause permanent damage to the equipment, or impose unpredictable results on the surrounding environment.

  • Page 19: Documentation Updates

    /bin/su is the same as: /bin/su Required user input, when mixed with program output, is printed in bold Courier type. Documentation Updates The latest documentation (in Adobe current products are available on our WWW site. Interphase recommends our customers visit the web site to verify that they have the latest version of the documentation.

  • Page 20: Driver Updates

    Driver Updates Driver Updates Contact our Technical Support Department at swlib@iphase.com to determine if updated drivers are available for your product. When contacting technical support, please be sure to provide your name, company name and address, phone number, product name, driver version (if applicable), OS and version (if applicable) and serial number.

  • Page 21: Adapter Overview

    Adapter Overview The iSPAN™ PRI (Primary Rate Interface) adapter is a Peripheral Component (PCI) add-on board for PCI-based PCs, servers, and workstations. It enables systems to connect to one or two ISDN primary rate interfaces. The single-PRI version is powered by the IBM 403GA 32-bit RISC processor at 33 MHz.

  • Page 22: Ras Support Overview

    RAS Support Overview RAS Support Overview This adapter supports Microsoft (RAS), which enables remote user connections over ISDN lines. RAS enables the transport of TCP/IP, IPX/SPX, and NetBEUI protocols. RAS supports all of the mainstream networking clients, including the following: •...

  • Page 23: Product Features

    Product Features • PCI 2.1 compliant master/target bus interface • North America and Europe ISDN Compatibility (NET3, E-DSS1, NI-1, NI-2) • Conforms to all industry standards and specifications (FCC part 15 class A and part 68, CE class A, IEC950) •...

  • Page 24: Minimum System Requirements

    Minimum System Requirements • Dual PRI version: – 32-bit RISC processor PowerPC 403GCX @ 66 MHz – 8-MB dual port DRAM memory and 128-KB Flash EEPROM – RAS support for up to 60 B channels and 2 D channels (Europe) or 46 B channels and 2 D channels (United States and Japan) •...

  • Page 25: Software Drivers

    • CSU (Channel Service Unit) (For more information, see North America T1/PRI Line on page 17). Software Drivers You can install only one iSPAN-PRI PCI ISDN adapter per system. Each adapter requires the following drivers: • WAN adapter driver for Windows NT: the basic driver required to support the adapter •...
  • Page 26 Software Drivers The complete iSPAN-PRI software is stored on a single diskette or a CD-ROM included in the adapter package. Interphase Corporation...

  • Page 27: Overview

    2Installing the Hardware Overview You can install the iSPAN-PRI adapter in any suitable PCI expansion slot. To install your adapter, follow these basic steps: 1. Verify that the system meets minimum requirements. 2. Inspect the adapter. 3. Install the adapter in a host expansion slot. 4.
  • Page 28 Inspecting the Adapter AUTION The adapter is packed in an antistatic bag to protect it during shipment. Keep the adapter in its protective antistatic bag until you are ready to install it in the host computer. To prevent damage to the adapter due to electrostatic discharge, wear a grounding strap on your wrist or ankle and handle the adapter only by its edges.

  • Page 29: Installing The Adapter

    Chapter 2: Installing the Hardware Installing the Adapter ARNING Your computer operates at voltages that can be lethal. Follow all cautions and warnings in this installation procedure, both to protect yourself and prevent damage to your computer. Use only tools with nonconductive handles, or tools coated with, covered with, or made with nonconductive materials.
  • Page 30 Installing the Adapter 1. Turn off the computer’s power switch, and unplug the unit from its power source. Figure 2-1. Unplugging the Computer 2. Disconnect all cables connected to the main system unit, and remove the computer cover according to the manufacturer’s instructions.
  • Page 31 Figure 2-2. Removing the Computer Cover 3. Locate a suitable PCI expansion slot, and remove the screw that attaches the expansion plate to the computer. Save the screw for Step 6. AUTION If you plan to connect the adapter to an MVIP bus, the location of the adapter depends on the other MVIP adapters.
  • Page 32 Installing the Adapter 4. Remove the expansion plate. Figure 2-3. Removing the Expansion Plate Interphase Corporation...
  • Page 33 5. Carefully remove the adapter from its antistatic bag, and position the adapter in the PCI expansion slot. Align the adapter’s connector pins with the slot’s receptacle; then press gently but firmly on the board to seat it in the slot. 6.

  • Page 34: Connecting The Adapter To An Mvip Bus

    Connecting the Adapter to an MVIP Bus If you need to connect the adapter to other MVIP telephony processing adapters in the cabinet, such as voice, data, fax, video or image processing adapters, and have not already done so, see Connecting the Adapter to an MVIP Bus on page 14.

  • Page 35: Requirements For Mvip Bus Electrical Termination

    Requirements for MVIP Bus Electrical Termination For systems with five or fewer MVIP bus connections and less than 90 pF load on the clock lines, it is adequate to place the circuit board that is the master clock source at one end of the cable and electrically terminate the MVIP bus only on the circuit board located at the other end of the cable.

  • Page 36: How To Configure Mvip Electrical Termination On The Ispan-Pri

    Connecting the Adapter to an MVIP Bus How to Configure MVIP Electrical Termination on the iSPAN-PRI The factory default configuration for the iSPAN-PRI adapter does not require jumpers. If the adapter does not have to be electrically terminated, do not insert any jumpers into the 2-pin connectors. If this is the last board in a multiple MVIP bus configuration, the iSPAN-PRI adapter requires electrical termination in the MVIP bus.

  • Page 37: Overview

    3Connecting to the Line Overview The type of line your carrier provides depends on whether you are in North America or Europe. This chapter provides the following information required to connect your adapter to the line: • connection methods and requirements for connecting to a North American T1/PRI line •...

  • Page 38: Connecting Directly To The Line Without A Csu

    North America T1/PRI Line If the distance is longer (up to 6200 feet or 1800 meters), you need to connect the adapter in a DS1 configuration. In this configuration, a Channel Service Unit (CSU) must translate the short haul DSX1 interface in order to support the longer distance.

  • Page 39: Connecting Directly To The Line With An Internal Csu

    ARNING To avoid harming the WAN, you must first contact your carrier for approval before connecting the adapter to the line. AUTION In accordance with FCC Rules, Part 68.218 (b), you must notify the telephone company prior to disconnecting the adapter from the line or turning off the power to the adapter’s host system.

  • Page 40: Connecting To The Line Through An External Csu

    North America T1/PRI Line ARNING To avoid harming the WAN, you must first contact your carrier for approval before connecting the adapter to the line. AUTION In accordance with FCC Rules, Part 68.218 (b), you must notify the telephone company prior to disconnecting the adapter from the line or turning off the power to the adapter’s host system.
  • Page 41 ARNING To avoid harming the WAN, you must first contact your carrier for approval before connecting the CSU to the line. AUTION In accordance with FCC Rules, Part 68.218 (b), you must notify the telephone company prior to disconnecting the CSU from the line or turning the CSU’s power off.

  • Page 42: T1/Pri Cabling

    T1/PRI Cabling T1/PRI Cabling ARNING Before connecting the cable, read Telephone Lines Unsafe Voltages in the Safety Precautions section at the front of this manual. The cable between the adapter and the carrier or the CSU must meet standard T1 attenuation and transmission requirements: •...

  • Page 43: European E1/Pri Line

    European E1/PRI Line When you connect the adapter to a European E1/PRI line, first determine the appropriate connection method, cabling requirements, and link requirements. This section describes the method and requirements for connecting the adapter to a European E1/PRI line. Connection Method Generally, your E1/PRI carrier provides a Network Termination 1 (NT1) device to interface between the WAN...

  • Page 44: E1 Link Requirements

    Connector Pinouts The cable must include an RJ48C plug at the end dedicated to the WAN adapter. It must also provide the appropriate plug or cabling system at the end dedicated to the NT1. See Connector Pinouts on page 24 and your NT1 documentation for details. E1 Link Requirements To interoperate successfully, the adapter and the NT1 must be configured with several common E1 settings.

  • Page 45: Connecting The Adapter To The Network

    Signal Tx out (tip) Tx out (ring) Rx in (tip) Rx in (ring) RJ48C Pinout Figure 3-4. Adapter’s Faceplate and Connector Pinouts The adapter’s connectors follow the RJ48C specification. Four Light Emitting Diodes (LEDs) display the status of the link (as described in Interpreting Adapter LEDs on page 67). Connecting the Adapter to the Network With the adapter installed, you are ready to connect the adapter to the network, as follows:...
  • Page 46 Connecting the Adapter to the Network 3. Reconnect the power cable and turn on the machine. After connecting the adapter to the network, install the adapter drivers. See Installing the Software on page 27. Interphase Corporation...

  • Page 47: Installing The Software

    4Installing the Software Overview This chapter describes the procedures for installing and setting up your iSPAN-PRI adapter’s software on Microsoft Windows NT 4.0 workstations. This process installs both the basic WAN adapter driver and the RAS Support driver. To install the software, follow these basic steps: 1.

  • Page 48: Installing And Setting Up The Drivers

    Installing and Setting Up the Drivers Installing and Setting Up the Drivers To install and set up the adapter drivers, do the following: 1. Install the WAN and RAS Support drivers. 2. Set up RAS support properties. 3. Set up ISDN B channels. 4.
  • Page 49 Chapter 4: Installing the Software Figure 4-1. Network Identification tab of the Network dialog 2. Select the Adapters tab to display the Adapters dialog: iSPAN PRI PCI ISDN Users Guide...
  • Page 50 Installing and Setting Up the Drivers Figure 4-2. Network Adapters tab of the Network dialog 3. Click Add to begin loading the drivers. The system creates an adapter list in the Select Network Adapter dialog: Interphase Corporation...
  • Page 51 Chapter 4: Installing the Software Figure 4-3. Network Adapters List 4. Click Have Disk. The Insert Disk dialog appears, prompting you to insert the disk and identify the file location: Figure 4-4. Insert Disk dialog iSPAN PRI PCI ISDN Users Guide...
  • Page 52 Installing and Setting Up the Drivers 5. If you are installing the software from a diskette, insert the diskette, change the installation directory to A:\ and click OK. If you are installing the software from a CD-ROM, insert the CD-ROM. If ‘D:’ is the letter assigned to the CD-ROM drive, change it to D:\5535PRI (or select the appropriate drive) and click OK.
  • Page 53 Figure 4-6. WAN Adapter Driver Installation 7. If needed, change the default installation path in the Copy To field to the desired pathname. 8. Click Continue to install the driver. The installation program copies product files to the directory specified in the Copy To field, and creates a program group in the Windows NT Start menu.
  • Page 54 Installing and Setting Up the Drivers Figure 4-7. WAN Adapters Setup The adapter is automatically detected. The Cards list should be updated to include the iSPAN-PRI adapter (listed as a version of the 5535) in your machine. If the cards list is empty, the adapter might not be properly installed.
  • Page 55 9. Make sure the 5535 adapter is selected in the Cards list of the WAN Adapters Setup dialog. Then do the following to configure the adapter’s ISDN ports: a. Select the port you want to configure (from [0] ISDN PRI to [1] ISDN PRI), and click Properties to display the ISDN PRI Port Properties dialog: Figure 4-8.

  • Page 56: Setting Up Ras Support Properties

    Installing and Setting Up the Drivers 10. When a message informs you that the driver is running, click OK. Figure 4-9. Successful Setup Message To continue the software installation, set up RAS support properties as described in the next section. Setting up RAS Support Properties After you respond OK to the message that the driver is running, the Interphase 5535 RAS Support dialog appears:...
  • Page 57 To set up RAS support properties: 1. Click OK to confirm the displayed configuration. – If Remote Access Service is installed on your system, a message informs you that RAS support setup is complete, and states that Remote Access Services (RAS) setup must now be invoked. Click OK to update the ISDN port list in RAS setup.

  • Page 58: Setting Up Isdn B Channels As Ras Ports

    Installing and Setting Up the Drivers When RAS installation is complete, a message informs you that Remote Access Service has been successfully installed, and reminds you to use Remote Access Admin or User Manager in the Administrative Tools Folder to assign RAS permissions to users. 4.
  • Page 59 The Remote Access Setup dialog appears, with the ISDN port included in the RAS port list: Figure 4-13. Remote Access Setup 2. Select the port and click Configure to set up its connection mode. The Configure Port Usage dialog appears: Figure 4-14.
  • Page 60 Installing and Setting Up the Drivers The Remote Access Setup dialog reappears (see Figure 4-13 on page 39). It now shows one ISDN channel configured as a RAS port. 4. To quickly configure all ISDN channels with the same port usage as the first ISDN channel: a.
  • Page 61 Figure 4-15. Network Configuration On this dialog, you can select the Enable Multilink option to allow multiple ISDN B channels to make one logical network connection. This function aggregates several ISDN B channels to increase the bandwidth of PPP links. For more detailed network configuration information, see Microsoft’s online help for RAS.
  • Page 62 Installing and Setting Up the Drivers 6. The INTERPHASE 5535 RAS ISDN support adapter now appears in the Network Adapters list on the Adapters dialog: Figure 4-16. Network Adapters List 7. Click Close to complete the software installation. After the software is fully installed, a message informs you that you must shut down and restart your computer before the settings take effect.

  • Page 63: Checking The Isdn Line With Looptest

    AUTION If a Windows NT Service Pack was installed on the system after the first Windows NT installation, you must reinstall it before restarting the computer. For installation information, see the latest available version of your Service Pack help. If you do not reinstall the Service Pack, the Remote Access Service will probably fail to start, or will not behave correctly when connecting ISDN lines.
  • Page 64 Installing and Setting Up the Drivers To check the IDSN line using LoopTest: 1. Before executing LoopTest, and to avoid incoming call conflicts, disable the RAS Server, as follows: a. From the Start menu, select Programs, then Administrative Tools (Common), and then Remote Access Admin.
  • Page 65 Figure 4-18. LoopTest Dialog 3. Select the port number to test (if your adapter has two PRI ports), and enter your local ISDN number. 4. Click Test. The LoopTest Utility normally finishes with the message Test passed in the Diagnostic field. If the Test passed message does not appear, make sure that the ISDN number you entered is correct.

  • Page 66: Removing The Drivers

    Removing the Drivers c. If Windows NT does not display the server name automatically, enter the server name preceded by two backslashes (\\). To determine the server name, see Index of Common Tasks on page 115. d. Click OK. To use the adapter in the RAS environment (RAS Server or RAS Dial-Up Networking), see the following: •...
  • Page 67 Figure 4-19. Network Adapters List 3. Select INTERPHASE 5535 RAS ISDN support (for the iSPAN-PRI), and click Remove. A warning message informs you that this action will permanently remove the component, and asks if you want to continue. 4. Click Yes to continue the driver removal. iSPAN PRI PCI ISDN Users Guide Chapter 4: Installing the Software...
  • Page 68 Removing the Drivers The Interphase WAN Adapters driver dialog identifies the install path that will be deleted, and asks if you are sure you want to deinstall the software: Figure 4-20. Uninstallation Main Dialog 5. Click Continue to deinstall the WAN Adapters driver. 6.
  • Page 69 8. If the iSPAN-PRI adapter was the only RAS- capable device, a setup message informs you that you have an invalid RAS configuration. It also reminds you to configure RAS and add ports using the Network option in the Control Panel after restarting the system. Click OK to complete the driver deletion.
  • Page 70 Removing the Drivers Interphase Corporation...

  • Page 71: Setting Up Wan Firmware And Hardware

    5Setting Up WAN Firmware and Hardware Overview The WAN Adapter Setup utility enables you to manage hardware and firmware for all Interphase WAN adapters. Use this utility to add and remove Interphase WAN adapters and their firmware, and to manage ISDN properties for adapter ports.

  • Page 72: Managing Firmware And Hardware

    Managing Firmware and Hardware Managing Firmware and Hardware iSPAN Adapter Setup dialogs. Start the WAN Adapter Setup utility in either of the following ways: • From the Start menu, select Settings, and then Control Panel. Then double-click the WAN Setup icon. •...

  • Page 73: Firmware Management

    Figure 5-1. WAN Adapters Setup The WAN Adapters setup dialog has two sections: • The Microcode section is for firmware management. • The Cards section is for hardware management. Firmware Management The Microcode section of the Wan Adapter Setup dialog displays firmware information for the currently-selected WAN adapter.
  • Page 74 Managing Firmware and Hardware The firmware status is represented by a general LED color for the microcode and individual LEDs for each protocol, as follows: LED Color For General LED No microcode is found on the disk for the current card. Gray Microcode is found but is not loaded into the card.

  • Page 75: Hardware Management

    Use the following buttons to set up microcode information: Click... To do this... Load Download the current microcode to the selected adapter. 1. From the Start menu, select Programs, then Administrative Tools (Common), and then Remote Access Admin. 2. From the Server menu, select Stop Remote Access Service, and then Start Remote Access Service.

  • Page 76: Setting Up Isdn Pri Port Properties

    Setting Up ISDN PRI Port Properties Microcode section displays firmware information for the adapter selected in the Cards section. You can use the buttons in this section to add, remove, or configure WAN adapters. The adapter status is represented by its icon color: LED Color Meaning Gray...

  • Page 77: Configuring The Switch Type

    Use the ISDN PRI Port Properties dialog to view and set the ISDN port switch type (and, for Europe, the CRC type). To display the ISDN PRI Port Properties dialog: 1. Select the ISDN port you want to configure in the Cards section of the WAN Adapters setup dialog (shown in Figure 5-1 on page 53.) 2.

  • Page 78: Selecting The Crc Type (Europe Only)

    Setting Up ISDN PRI Port Properties ISDN 2) standard (sometimes referred to as National). Select AT&T CUSTOM if your telephone company uses an AT&T 5ESS Custom switch. All of these switch types offer T1/PRI access (also called 23B+D). • In Europe, select ETSI EUROISDN. This switch type offers E1/PRI access (also called 30B+D).
  • Page 79 Chapter 5: Setting Up WAN Firmware and Hardware The Edit DS1 Properties button is enabled only when an American Switch Type is selected. The DS1 Properties dialog appears: Figure 5-3. DS1 Properties Line framing, CRC, and Line code parameters describe physical level parameters, which cannot be modified on a PRI Line.
  • Page 80 Setting Up ISDN PRI Port Properties The following table describes DS1 options that can be edited: Option Description Activate the CSU This option depends on whether the connection between the adapter and the T1 line requires a CSU: • Select Activate the CSU to activate a CSU between •...
  • Page 81 Option Description Facility Data Link Facility Data Link protocols are used to exchange Protocol(s) messages between the adapter and the remote end of the network. Such messages are issued by the Telco to put the adapter in loopback mode for testing when problems occur.
  • Page 82 Setting Up ISDN PRI Port Properties Interphase Corporation...

  • Page 83: Overview

    6Setting Up RAS Support Properties Overview The RAS Support Setup utility enables you to set up an inactivity timer for ISDN connections and determine RAS Support parameters for the adapter. The chapter explains how to do the following Ras Support Setup tasks: •...

  • Page 84: Determining Ras Support Parameters

    Determining RAS Support Parameters Determining RAS Support Parameters You can use the RAS Support dialog to determine the network name of the adapter and set a timeout limit for adapter ports. iSPAN dialogs. To access the RAS Support Setup dialog: 1.
  • Page 85 The following table describes the parameters in the 5535 RAS Support dialog fields: Parameter Function Adapter Identifies the status and the network name of the adapter. The LED beside the adapter name represents the adapter status. Green means that the driver is running, and gray means that it is not running.
  • Page 86 Determining RAS Support Parameters Interphase Corporation...

  • Page 87: 7Troubleshooting

    7Troubleshooting Overview This chapter provides possible solutions for common problems you might encounter while installing and operating your adapter. Before proceeding with troubleshooting, make sure you have carefully followed the steps for installing and setting up the hardware and the software, and have rebooted the system.

  • Page 88: North America

    Interpreting Adapter LEDs LED functions differ depending on whether the adapter is configured to operate in North America (with T1/PRI access), in European countries other than France (with E1/PRI access and CRC4), or in France (with E1/PRI access and no CRC type).

  • Page 89: Europe (Other Than France)

    The following table describes the adapter status when the sequence of LEDs appears as follows: LED1 LED2 LED3 Europe (Other than France) In European countries other than France, the adapter LEDs for each port function are as follows: Color Meaning if the light is ON... Green Clock is synchronized.

  • Page 90: France

    Interpreting Adapter LEDs The following table describes the adapter status when the sequence of LEDs appears as follows: LED1 LED2 LED3 France In France, the adapter LEDs for each port function are as follows: Color Green Green Yellow LED4 Meaning Adapter is operational.
  • Page 91 In their operational state, the LEDs must be as follows: Color Green Green Yellow The following table describes the adapter status when the sequence of LEDs appears as follows: LED1 LED2 LED3 iSPAN PRI PCI ISDN Users Guide State must be... LED4 Meaning Adapter is operational.

  • Page 92: Problems And Possible Solutions

    Problems and Possible Solutions Problems and Possible Solutions Problem Adapter is not detected during software installation Possible Solution(s) This problem occurs if the system does not detect the adapter after the setup program copies driver files to the installation directory. (That is, the cards list is empty on the WAN Adapter Setup dialog, as described on page 33 of Installing the Software.) When a message tells you to add a card:...
  • Page 93 Problem Computer does not boot up or Host adapter not found LoopTest failed RAS Dial-out failed iSPAN PRI PCI ISDN Users Guide Possible Solution(s) Your PCI bus automatically configures the hardware resources used by the adapter. Therefore, a resource conflict (address or IRQ) is probably not the problem. To resolve the problem: 1.
  • Page 94 Problems and Possible Solutions Problem Remote station failed to connect to the RAS Server Multilink is not enabled in the RAS phonebook entry properties Multilink connection does not connect all ISDN channels required Possible Solution(s) If you do not know how to check the following items, see Index of Common Tasks on page 115: 1.
  • Page 95 Problem RAS initialization failed in the driver-event log No valid configuration message in SynWatch configuration panel CSU activation failed at load time iSPAN PRI PCI ISDN Users Guide Possible Solution(s) Look up the failure cause in your Microsoft RAS documentation. 1.
  • Page 96 Problems and Possible Solutions Interphase Corporation...

  • Page 97: Adapter Specifications

    Adapter Specifications Item Host Bus Interface PCI Form Factor Host Data Transfer Optional Functions Operating Power Operating Environment Temperature Relative humidity Altitude iSPAN PRI PCI ISDN Users Guide ASpecifications Specification PCI Local Bus Revision 2.1 Length: 174.6 mm Width: 106.7 mm Depth: 17.2 mm Adapter with 2 PRI ports: 8MB dual port DRAM Adapter with 1 PRI port: 4MB dual port DRAM...

  • Page 98: Storage Environment

    Storage Environment Storage Environment This section assumes the adapter is stored in its original anti- static bag and box. Temperature Relative humidity Altitude -20–85 C / -4–185 F LAN and storage adapters: 10–95% noncondensing WAN adapters: 5–95% noncondensing 0–50,000 feet Interphase Corporation...

  • Page 99: Using The Synwatch Utility

    BUsing the SynWatch Overview The SynWatch utility is a protocol analyzer that enables you to watch frames exchanged between the adapter and the ISDN network. This powerful utility helps you track communication establishment on the ISDN D channel, as well as data traffic on ISDN B channels.

  • Page 100: Accessing Online Help

    Accessing Online Help Accessing Online Help For detailed information about the functions described in this appendix, see the SynWatch online help. You can access online help in the following ways: • Use the menu command Help to display the main online help.
  • Page 101 Figure B-1. Main SynWatch dialog The main SynWatch dialog has two sections: • The left side is the configuration panel. It displays the adapter description. The configuration panel is used to activate or deactivate frame watching. • The right side is the monitor panel. It displays exchanged frames.

  • Page 102: Mouse Button Functions

    Mouse Button Functions Mouse Button Functions Synwatch manages configuration panel mouse clicks as follows, depending on whether the ISDN channel is selected or deselected. Watching ISDN Channels Synwatch provides options for watching one or all ISDN channels. Watching the ISDN D Channel The ISDN D channel is generally used to transmit signalling frames such as call in progress, incoming call, or call accepted.
  • Page 103 the ISDN connection phase. For example, if a RAS connection fails (during either dial-in or dial-out), the first channel to watch is the ISDN D channel. To activate watching on an ISDN D channel: 1. Select the channel in the configuration panel of the Synwatch dialog.

  • Page 104: Watching Isdn B Channels

    Watching ISDN Channels Watching ISDN B Channels Before establishing a call, you cannot know which ISDN B channel will be used. Therefore, to be sure to capture call data, you must activate traces for all the ISDN channels. ISDN B channels are used to transmit data frames after an ISDN connection is established.

  • Page 105: Watching Isdn Layer 1 Alarms

    2. To activate frame logging for the selected channel or port, select one of the watch modes (RAS uses the PPP Protocol): – X25 – PPP – Frame Relay – SDLC – QLLC – Hexadecimal Dump For detailed information about each watch mode, see SynWatch online help.

  • Page 106: Stopping And Freezing The Display

    Stopping and Freezing the Display Stopping and Freezing the Display To stop watching channels and discard frame information, do the following: To stop watching… A channel All of a port’s channels All of an adapter’s ports When you stop watching channels by deselecting the channel, port, or adapter, SynWatch discards all frame information for the affected channel(s).

  • Page 107: Editing Isdn Channel Settings

    only an ISDN disconnection. Changing to LAPD displays more details about the cause of the disconnection (for example, user busy or user not responding). Changing the watch mode is also useful if you are watching an ISDN frame in Hexa Dump mode while PPP frames are being exchanged.

  • Page 108: Saving And Editing Frames

    Saving and Editing Frames Figure B-4. ISDN Channel Settings 3. Choose the font and/or color(s) you want to use for this channel, and click OK. SynWatch updates the monitor panel with your new settings immediately. Saving and Editing Frames You can use the SynWatch Save option to save all frame information recorded in the monitor panel as an ASCII (text) or binary file.

  • Page 109: Overview

    CUsing the LoopTest Utility Overview The LoopTest utility enables you to check your ISDN line quickly and easily. It checks for electrical problems, hardware connectivity, and ISDN compatibility problems. LoopTest also tests the adapter’s ISDN line by establishing 2 ISDN B channels in a loopback connection. One channel is set up to accept incoming calls, and the other channel calls the first channel.

  • Page 110: Accessing Online Help

    Accessing Online Help Accessing Online Help For detailed information about the functions described in this appendix, see the LoopTest online help. You can access online help in the following ways: • Use the Help menu command to display the main online help.
  • Page 111 2. From the Start menu, select Programs, then INTERPHASE WAN Adapters, and then LoopTest. The main LoopTest dialog appears: Figure C-2. LoopTest main dialog 3. Select the port to test from the drop-down list (if your adapter has two PRI ports), and enter your own ISDN number.

  • Page 112: Displaying And Saving Events

    Displaying and Saving Events If you want to test more than two B channels or more than one port simultaneously, launch several instances of the utility and repeat steps 2 to 4 for each channel or port. (You can change the number of frames sent if you want a longer test—see Setting the Number of Frames to Send on page 93).

  • Page 113: Setting The Number Of Frames To Send

    1. Access the LoopTest main dialog, as described in steps 1 and 2 of Testing your ISDN Line on page 90. 2. Select Display event list from the Test menu. To save the event list to an ASCII (text) file, selecting Save or Save as (to save a previously saved file with a different name) from the Test menu.

  • Page 114: Understanding Looptest Messages

    Understanding LoopTest Messages Understanding LoopTest Messages The Diagnostic field in the main LoopTest dialog displays LoopTest test results: Figure C-4. LoopTest Main Dialog The following table describes diagnostic messages: Message Test passed Card missing or non-ISDN Cause LoopTest detected no errors during testing. An error occurred before accessing the network.
  • Page 115 Message Driver Not Loaded Driver access denied Connection failed ERROR: Connection cut iSPAN PRI PCI ISDN Users Guide Appendix C: Using the LoopTest Utility Cause The adapter driver was not in a working state when LoopTest was launched. Possible causes are: •...
  • Page 116 Understanding LoopTest Messages Message Test failed ERROR: The pattern does not arrive on the other end ERROR: A bad pattern has been received: frame <number> Test aborted Other messages Cause The connection between the two ISDN B channels could not be established before time-out because another application answered the call.

  • Page 117: Using Ras Utilities

    DUsing RAS Utilities Overview To improve Microsoft Remote Access Service features, several RAS utilities have appeared on the market. This appendix provides a general description of the following popular RAS utilities: • RAS Manager • RasTracker • Routing and Remote Access Service (RRAS) RAS Manager RAS Manager, from NTP Software, is a client/server application that provides full-time control, real-time...

  • Page 118: Rastracker

    RasTracker For more information about RAS Manager, see the following web site: www.ntstorage.com RasTracker RasTracker, from Northern Technologies, is a client/server application that works in real-time to provide you a constantly accurate view of the use of resources. RasTracker logs all actions so that you can monitor which ports are used, when, by which accounts.
  • Page 119 • An easy, intuitive, remotable graphical user interface and command line interface with scripting • APIs for third party routing protocols, user interface, and management • Demand-dial routing • PPTP server-to-server for secure Virtual Private Networks • RADIUS client support For more information about RRAS, see the following web site: www.microsoft.com iSPAN PRI PCI ISDN Users Guide...
  • Page 120 Routing and Remote Access Service Interphase Corporation...

  • Page 121: Using The Linetest Utility

    EUsing the LineTest Utility Overview AUTION The LineTest utility should be used only in cases of trouble at installation, and only with Telco agreement. When an adapter port is working properly, it is in Operational mode. The LineTest utility enables you to set port modes so that you can do low-level testing.

  • Page 122: Determining The Current Port Mode

    Determining the Current Port Mode Determining the Current Port Mode iSPAN dialogs. To determine the port’s current mode: 1. From the Start menu, select Programs, then INTERPHASE WAN Adapters, and then LineTest. The main LineTest dialog appears. Figure E-1. LineTest Dialog On this dialog, animated port icons and a text message provide a continuously updated status of the port mode.
  • Page 123 2. Click Select mode to display the Port Test Configuration dialog. Figure E-2. Port Test Configuration Dialog 3. Select the appropriate port or clock mode for your testing or operating needs. The following sections provide detailed information about setting these modes. iSPAN PRI PCI ISDN Users Guide Appendix E: Using the LineTest Utility...

  • Page 124: Loopback Mode

    Setting Port and Clock Modes Loopback Mode Loopback mode is a transmission state in which the signal received by the port is returned to the sender. Use this mode when the remote end (the Telco, for example) is testing your line;...

  • Page 125: Prbs Generator And Monitor Mode

    Appendix E: Using the LineTest Utility Figure E-3. Port Options dialog 2. Select the LoopTest setting you want to use. PRBS Generator and Monitor Mode The PRBS Generator and Monitor mode causes a port to generate and transmit Pseudo Random Bit Sequences online while it tries to synchronize on the received signal.

  • Page 126: Operational Mode

    Setting Port and Clock Modes When this mode is selected, the text message portion of the LineTest main dialog displays the following synchronization results: Message No error X bits in error/sec The port is comparing received bit Not synchronized Operational Mode After a test has completed, you must return the port used for testing to Operational mode so that it can handle incoming and outgoing communications.
  • Page 127 In such configurations, the clock of the local port must be in slave mode, and the clock of the remote adapter must be in master mode (which is the default clock type). To set the clock mode: 1. Click Options on the Port Test Configuration Dialog (shown in Figure E-2 on page 103).
  • Page 128 Setting Port and Clock Modes Interphase Corporation...

  • Page 129: Using The Linestatus Utility

    FUsing the LineStatus Overview The LineStatus utility enables you to see what's wrong when a problem occurs with your network adapter (for example, if you cannot connect to a remote site or if no one can connect to your host). This appendix explains how to do the following: •...

  • Page 130: Interpreting Linestatus Indicators

    Interpreting LineStatus Indicators Interpreting LineStatus Indicators iSPAN dialog. The LineStatus dialog displays LEDs and statistics about each adapter port. It notifies you of alarms, errors, loopback mode, and statistics related to the port. When a port is operating under normal conditions, all LEDs are grey. To view LineStatus information: 1.

  • Page 131: Alarm Leds

    Alarm LEDs The following alarm LEDs indicate connection problems that result from line failures: Meaning Loss of Signal. Typically appears when no electrical signal is detected. (check if line is plugged on the adapter and on the network interface). Loss of Frame (also known as Red Alarm) appears when many frames are lost because of framing errors.

  • Page 132: Error Leds

    Interpreting LineStatus Indicators Error LEDs The following error LEDs indicate port error events that generate communication problems: Meaning BiPolar Violation. For an AMI-coded signal, the occurrence of a pulse of the same polarity as the previous pulse causes a BPV error event.

  • Page 133: Statistics Parameters

    Statistics Parameters The following statistics fields display performance parameters accumulated during the last 24 hours the interface is running: Parameter Meaning Uptime Length of time that the interface has been running. UnAvailable (Also known as UAS). Number of seconds that the Seconds interface is unavailable.
  • Page 134 Interpreting LineStatus Indicators Interphase Corporation...

  • Page 135: Overview

    GQuick Reference of Overview This section explains how to complete common tasks associated with the iSPAN-PRI adapter. For more detailed information about RAS tasks, see your RAS documentation. Index of Common Tasks For information about how to… Determine which version of Windows NT Service Pack is installed.

  • Page 136: Procedures

    Procedures For information about how to… Enable IPX or IP routing. Allow a remote user to set a specific IP address. Supply an IP address from a static address pool to a remote user. Disconnect an ISDN port automatically when no data traffic occurs after a specified length of time.
  • Page 137 If you want to... Know which adapter’s port is used when calling with an ISDN RAS port See if the drivers are running iSPAN PRI PCI ISDN Users Guide Appendix G: Quick Reference of Common Tasks Do this... Note the following (assuming that the the only ISDN RAS-capable device): •...
  • Page 138 Procedures If you want to... Open Remote Access Setup Bind a protocol to an ISDN RAS Port Do this... 1. From the Start menu, select Settings, and then Control Panel. 2. Double-click the Network icon, and select the Services tab to display the Services dialog: 3.
  • Page 139 If you want to... Configure a RAS port to accept incoming calls Configure a RAS port to dial out Manage RAS incoming ports Determine how many remote users are connected Determine how many ports are available Make a RAS outgoing call iSPAN PRI PCI ISDN Users Guide Appendix G: Quick Reference of Common Tasks Do this...
  • Page 140 Procedures If you want to... Configure a multilink connection Do this... The Multilink PPP protocol aggregates several ISDN B channels to increase the bandwidth of PPP links. To enable this option, do the following: 1. In the Network configuration: a. From the Start menu, select Settings, and then Control Panel.
  • Page 141 If you want to... Enable IPX routing The RIP for NWLink IPX Service must be installed Enable IP routing iSPAN PRI PCI ISDN Users Guide Appendix G: Quick Reference of Common Tasks Do this... in the Windows NT Network Services list. 1.
  • Page 142 Procedures If you want to... Allow a remote user to set a specific IP address Do this... 1. From the Start menu, select Settings, and then Control Panel. 2. Double-click the Network icon, and select the Services tab. 3. From the services list, select Remote Access Service, and then click Properties.
  • Page 143 If you want to... Supply an IP address from a static address pool to a remote user iSPAN PRI PCI ISDN Users Guide Appendix G: Quick Reference of Common Tasks Do this... 1. From the Start menu, select Settings, and then Control Panel.
  • Page 144 Procedures If you want to... Disconnect an ISDN port automatically when no data traffic occurs after a specified length of time Do this... 1. From the Start menu, select Settings, and then Control Panel. 2. Double-click the Network icon, and select the Adapter tab.

  • Page 145: Isdn Technology Overview

    HISDN Technology Overview Integrated Services Digital Network (ISDN) is an internationally agreed-upon standard for end-to-end digital communications over the public switched network. ISDN includes specifications for signalling, long-distance transmission, bulk subscriber lines, and individual subscriber lines. Two types of ISDN service are currently available: •...

  • Page 146: Primary Rate Interface

    Primary Rate Interface Each ISDN B channel can be used separately to allow two different connected users at the same time. The ISDN B channels can also be combined to provide a total bandwidth of 128 Kbps. Primary Rate Interface The ISDN Primary Rate Interface, like BRI, has one D channel, but it has more than two B channels.

  • Page 147: Regulatory Statements

    iSPAN-PRI FCC Part 15 Regulatory Compliance This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 148 An FCC compliant telephone cable and modular plug are provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 68 compliant. This equipment cannot be used on telephone company- provided coin service.

  • Page 149: Canada

    Canada Industry Canada CS-03 Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
  • Page 150 Canada • The Ringer Equivalence Number: not applicable to the Model 5535_2PRI_MVIP device. Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface.

  • Page 151: Europe

    Europe Regulatory Information for Europe This equipment displays the CE 165 X mark to show that it has been tested and found to be in full compliance with the requirements of the Terminal Equipment, EMC and Low Voltage Directives (91/263/EEC, 89/336/EEC and 72/23/EEC, as amended by Directive 93/68/EEC).

  • Page 152: En60950-Iec950 Security Standard

    EN60950–IEC950 Security Standard EN60950–IEC950 Security Standard This equipment complies with the EN60950–IEC950 security standard, with the following restrictions: • The modem card must be used only in a data terminal equipment (DTE)—for example, a computer—with a screw-down cover or lid. Because unsafe voltages (TNV) exist on the modem card, disconnect the modem card from the telephone line while the cover (lid) of the DTE (computer) is removed.

  • Page 153: Glossary

    ◆ See BRI. 2B+D ◆ See PRI. 23B+D ◆ See PRI. 30B+D ◆ 802.2 IEEE layer of the OSI model. LLC frames carry user information between the nodes on a network and define the transmission of a frame between two stations. These standards are common across the various lower level standards within the Data Link and the Physical layers.
  • Page 154 Glossary ◆ B channel delivering data or voice over ISDN. Bearer Service the capability to transmit a specific type of data such as voice or fax. ◆ Bonding is the act of combining two 64 Kbps B-channels Bonding to derive a 128 Kbps channel. This is done by establishing two B-chan- nel circuit-switched calls and combining them in the customer’s equip- ment (using Multilink PPP or the bonding specification) or by associating multiple B-channels in the network (multi-rate services).
  • Page 155 CRC (Cyclic Redundancy Check) that employs an algorithm to calculate a value for the information bits in a packet. The receiver, using the same algorithm, recalculates that value and compares it to the value received. If the two values do not agree, the transmitted packet is considered to be in error.
  • Page 156 Glossary ◆ EuroISDN common standard for ISDN signalling within Europe. Issued by ETSI under the ETS 300 series standards. FCC (Federal Communication Commission) agency which regulates the telephone industry. HDB3 (High Density Bipolar 3) on a link. A modified form of AMI used in Europe. HDLC (High-level Data Link Control) by the ISO that can provide error-free Data Link layer services.
  • Page 157 Glossary Kbps (Kilobits per second) KBps (Kilobytes per second) A data communications system ◆ LAN (Local Area Network) designed to operate over a limited geographic distance, such as a single building. A Data Link layer procedure ◆ LAP-D (Link Access Procedure-D) using D channel communications, typical of ISDN.
  • Page 158 Glossary MIB (Management Information Base) objects for referencing variables such as integers and strings. In gen- eral, it contains information about the network’s management and per- formance (for example, traffic parameters). See also IP (Internet Protocol). MTU (Maximum Transmission Unit) sent over a given medium.
  • Page 159 PCI (Peripheral Component Interconnect) bus multiplexed address and data bus. Supporting 32-bit with optional 64- bit data transfers, the PCI bus is intended to be an interconnect between peripheral controllers, peripheral add-in boards, and processor/mem- ory systems. The PCI bus operates at up to 66 MHz, providing burst transfer rates up to 264 MBps 32 bits wide, or up to 528 MBps 64 bits wide.
  • Page 160 Glossary REN (Ringer Equivalence Number) FCC for devices such as a telephone or answering machine. The required REN can be found on a label on the bottom of the analog device. ◆ Device that acts as an amplifier. Also known as a Line repeater Extender.
  • Page 161 Glossary ◆ This is a common channel signaling sys- SS7 (Signaling System 7) tem used to establish ISDN call functions. ◆ The type of equipment that the telephone company Switch Type uses to provide you with ISDN service. A data transmission scheme where the ◆...
  • Page 162 Glossary Interphase Corporation...

  • Page 163: Index

    When using this index, keep in mind that a page number indicates only where referenced material begins. It may extend to the page or pages following the page referenced. adapter connecting to an MVIP bus connecting to the network driver installation faceplate and connector pinouts inspecting installing hardware...
  • Page 164 cabling requirements environment operating storage error LEDs, line status error messages, LoopTest Europe CRC type LEDs line connection features, product features, RAS firmware, setting up for WAN France CRC type LEDs line connection hardware adapter installation electrical warning setting up for WAN icon conventions index of common tasks indicators, line status...
  • Page 165 LOF LED Loopback LEDs Loopback mode LoopTest utility accessing online help checking the ISDN line displaying and saving events error messages main dialog parameters setting number of frames LOS LED managing WAN firmware managing WAN hardware messages, LoopTest minimum system requirements modes changing ISDN watch modes clock...
  • Page 166 rate interface basic primary reference of common tasks Remote Access Admin dialog Remote Access Setup dialog removing the drivers requirements E1/PRI cabling minimum system T1 link verifying minimum RRAS utility saving and editing SynWatch frames saving LoopTest events selecting CRC type (Europe only) setting Line Test modes setting LoopTest sending frames settings, ISDN channel...
  • Page 167 B channels D channel layer 1 alarms iSPAN PRI PCI ISDN Users Guide...
  • Page 168 Interphase Corporation...

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