Troubleshooting - Luma EC110S Owner's Manual

Troubleshooting

Problem
There is no airflow.
The unit does not
cool.
The unit does not
cool on high speed.
Water is coming out
of the vents.
The full tank indicator
turns on when there
is still enough water
in the tank.
The water tank is
leaking.
There is an odor
coming out of the
evaporative cooler.
Possible Cause(s)
The unit is not plugged in.
The water tank is not locked
into the unit.
There is insufficient water in
the tank.
The cooler/humidifier button
was not pressed.
The pump is defective.
The cooling pad is not
sufficiently saturated with
water.
The cooling pad may be
clogged with debris.
There is an issue with the
water pump's sensor.
There is mineral buildup on
the cooling pads.
The water tank is damaged.
The unit is brand new and
has never been used before.
There is algae buildup in the
tank or on the cooling pad.
Possible Solution
Check to make sure the plug is plugged into an
outlet. The unit should beep twice once the
power supply is connected.
Make sure the water tank is locked into the back
of the unit.
Check the water level in the tank and make sure
there is enough water.
Press the COOLER/HUMIDIFIER button.
Contact customer service if there is an issue
with the water pump.
If speed 3 is selected when in cooling mode, the
unit will automatically revert to speed 2 for 5
minutes to allow the pad to be fully soaked. The
cooler will automatically turn to speed 3 when
the pad is soaked.
Clean the cooling pad by rinsing it in water and
allowing it to thoroughly dry. You can also clean
it with a water and vinegar solution. If the
problem persists, contact customer service.
Clean the water pump by wiping it down with a
damp cloth or try rinsing it with a water and
vinegar solution.
Mix together a water and vinegar solution and
pour it in the tank. Turn the cooler on and let
the solution run through the pads to break up
any buildup that may be clogging the cooling
pad.
Contact customer service if there is an issue
with the water tank.
If the evaporative cooler has never been used
before, the unit may emit a slight odor upon
initial use. This odor will dissipate within a
week.
If the evaporative cooler is not new, there may
be algae buildup in the tank or on the cooling
pad. Clean the tank out with a vinegar/water
solution and/or call customer service for a new
replacement pad.
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